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Wi-Fi FAQs

[FAQs]

General Information
  1. What is Wi-Fi?

    A Wi-Fi network gives you a wireless connection to the Internet that doesn't charge you data or subtract from your data allowance. Wi-Fi locations include many hotspots that are often found at restaurants, airports, hotels, coffee shops and other public places.



  2. How do I know if my Verizon Wireless device can use Wi-Fi?

    Most of our smartphones, connected devices, tablets, netbooks and laptops are capable of connecting to a Wi-Fi hotspot. Refer to your device's User Guide to determine your device is Wi-Fi enabled.

    You can also open the wireless/network connection settings for your device to see if there's a Wi-Fi option. If there is, your device can use Wi-Fi.



  3. What is a Wi-Fi hotspot?

    A Wi-Fi hotspot is created by an Internet router that gives off a wireless Internet signal. This Internet signal only covers a specific area which generally doesn't work outside of the building or far from the router. Hotspots are often found at restaurants, airports, hotels, coffee shops and other public places.



  4. How do I connect my device to a Wi-Fi hotspot?

    Most devices will notify you when a Wi-Fi hotspot is available. Depending on your device, you may be able to connect to the Wi-Fi hotspot directly from the notification. You can also open the Wi-Fi settings on your device and select the available Wi-Fi hotspot to connect to it.



  5. Which hotspots can my Verizon Wireless device connect to?

    If your device can use Wi-Fi, it can connect to any open Wi-Fi hotspot. It can also connect to a secure Wi-Fi hotspot if you have the password. Some commercial Wi-Fi hotspots (e.g., hotels) require a username and password and/or require you to accept an "End User License Agreement." You can connect to any Wi-Fi hotspot, as long as you have the required username and password.



  6. Where can I find the Wi-Fi password for my home Wi-Fi?

    Often your Internet provider sets up a default username and password for your Wi-Fi router which is typically printed on a label on the side or back of the router. If you can't find your Wi-Fi password, contact your Internet provider.



  7. Can I use VZAccess® Manager to connect to a Wi-Fi hotspot?

    Yes. To view and connect to an available Wi-Fi hotspot using VZAccess Manager, go to the Networks tab and select the available hotspot.



  8. Are there additional charges for connecting to Wi-Fi?

    There are no Verizon Wireless charges for data usage while you're connected to a Wi-Fi hotspot. However, you may have to pay a fee to the Wi-Fi hotspot provider to connect to the hotspot.

    The data you use while connected to a Wi-Fi hotspot won't be subtracted from the data allowance associated with your plan.



  9. Do I use data while connected to Wi-Fi?

    No, you don't use data and won't be charged for it or have it subtracted from your allowance if you're using Wi-Fi.



  10. What is a Mobile Hotspot in relation to Wi-Fi?

    When your device is being used as a Mobile Hotspot, it's similar to Wi-Fi because it creates a wireless Internet signal that multiple devices can use to connect to the Internet.

    However, the Mobile Hotspot uses the Verizon Wireless network to provide an Internet connection. So you'll be charged for any data other devices use while they're connected to your Mobile Hotspot.



  11. What factors can affect my connection speed while using Wi-Fi?

    Wi-Fi signal strength may vary by hotspot location and can be affected by many factors, including:

    • How far away you are from the main location of the signal
    • The direction of the wireless antenna
    • Building architecture and other materials between your device and the signal
    • The number of wireless devices using the same hotspot


    If you experience a weaker signal or loss of signal, you may want to try to move to another location within the hotspot. A location closer to the access point and without walls or other obstructions in the line-of-sight will generally have a stronger signal.



  12. Are there any limitations when using a Wi-Fi hotspot?

    Some hotspots may not always provide the minimum download speeds or bandwidth required for all Internet activities. Some Internet activities, like streaming video, require faster speeds than others, like checking email. The connection speed and available bandwidth may vary between hotspots.

    Learn more about connection speeds



Security
  1. Is Wi-Fi compatible with VPN?

    Yes, you can establish a VPN connection while using Wi-Fi at most hotspots. Contact your IT administrator for further assistance.



  2. Why does my VPN disconnect when I switch between networks (e.g., from Mobile Broadband to Wi-Fi and vice versa)?

    Many enterprise VPNs require that your network connection doesn't change locations or IP addresses for security.

    For any questions, concerns or assistance with your company's VPN, please contact your IT administrator or help desk.



  3. Is Wi-Fi secure?

    Home and business Wi-Fi hotspots can easily be secured to prevent unauthorized user access. However, public Wi-Fi hotspots generally don't include security, like over-the-air encryption, to protect your data from other users.

    Because of this, we recommend that you always use a firewall on your computer and have current anti-virus software to protect your computer from possible infection or attack.

    Note: Risks can be associated with connecting to the public Internet. You're responsible for taking all necessary steps to protect your computer and personal information. Use of up-to-date antivirus, firewall and VPN software are recommended to protect your information.



  4. Will my security software affect my use of Wi-Fi?

    In most circumstances, you'll be able to use your current security software. For further support, contact your security software provider.



Troubleshooting
  1. How do I turn off the Wi-Fi notification that pops up when I open an app?

    To turn off the Wi-Fi notification:

    1. Tap Settings from the Home screen or Apps menu.
    2. Tap Wi-Fi to open the settings for it.
    3. Look for a switch or checkbox for Wi-Fi notifications or pop-ups and tap it.


    You've successfully turned off Wi-Fi notifications.

     



  2. Where can I get customer support for Wi-Fi service?

    Additional Support information about Wi-Fi may be found on our Community (forum) or Support website.

    Tech Coach can also provide you with technical support for your mobile device and connected devices.

    If you need additional assistance, contact Customer Service at (800) 922-0204.



  3. Why can't I connect to a Verizon Wi-Fi location in the Wi-Fi Locations tab in VZAccess Manager?

    The Wi-Fi locations in the Wi-Fi Locations tab have been discontinued. If you're able to view locations under the Wi-Fi Locations tab, download an update for VZAccess Manager at vzam.net/download. If you're using a company-issued device, contact your IT administrator or help desk.



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