Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
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Apple® iPhone® 5s
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Apple® iPhone® 6s
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DROID TURBO 2
DROID MAXX by MOTOROLA
Samsung Galaxy Note5
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
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Apple® iPhone® 5
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Apple® iPhone® 4s
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LG G3
Droid Turbo by Motorola
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Droid Turbo in Ballistic Nylon
DROID MINI by MOTOROLA
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Verizon Jetpack® MiFi® 6620L
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LG G2
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DROID RAZR M by MOTOROLA
LG Cosmos™ 3
Casio G'zOne Commando®
HTC Desire® 526
LG G Vista
Brigadier™ by Kyocera
HTC One® (M8)
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Verizon Wireless Home Phone
DROID MAXX 2
Samsung Gusto® 3
Pantech 4G LTE Global USB Modem UML290
Ellipsis™ Jetpack® MHS800L
LG V10™
Casio G'zOne Commando® 4G LTE
LG Extravert™ 2
DROID ULTRA by MOTOROLA
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon MiFi® 4G LTE Global USB Modem U620L
Sony Xperia® Z3v
LG G Pad 8.3 LTE
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DuraXV
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LG Optimus Exceed™ 2
Casio G'zOne Ravine® 2
Verizon 4G LTE USB Modem 551L
Gear S®
Transpyre™ Prepaid
Verizon Ellipsis® 10
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Nokia Lumia 928
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LG Optimus Zone™ 2 Prepaid
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DROID TURBO 2 - Designed by You
HTC One®
DROID RAZR MAXX HD by MOTOROLA
Microsoft Lumia 735
G Pad™ 10.1 LTE
Moto G™ by Motorola
Samsung Convoy™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
DROID INCREDIBLE 4G LTE by HTC
Nokia Lumia 822
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Samsung Intensity™ II
LG G Pad™ X8.3
Lucid™3 by LG
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BlackBerry® Bold™ 9930 smartphone
hum by Verizon
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Verizon Wireless AirCard® 595
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
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LG Octane™
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Apple® iPad® Air™
DROID RAZR HD by MOTOROLA
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LTE Internet (Installed)
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Nokia Lumia 2520
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Dell™ Vostro™ V13 Laptop
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LG VX5400
Verizon Wireless UMW190 Global USB Modem
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Verizon Wireless UM175 USB Modem
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LG Ally™
Verizon Wireless USB720 Modem
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Apple® iPad®
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DROID 2 by MOTOROLA
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Revolution™ by LG
Spectrum™ by LG
LG Chocolate® Touch
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LG VX8350
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LG Voyager™
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Samsung Juke
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DROID PRO by MOTOROLA
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BlackBerry® 8830 World Edition smartphone
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Sony Xperia® PLAY
LG Dare™
Samsung SCH-u410
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Casio G'zOne Ravine® 2 Non-Camera
LG VX5300
Casio EXILIM
Motorola MOTOKRZR K1m
Blackberry Classic Non-Camera
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless CDM8975
BlackBerry® Curve™ 9370 smartphone
DROID XYBOARD 10.1 by MOTOROLA
Samsung Rogue™
Verizon Wireless PC5750 PC Card
BlackBerry® Curve™ 8530 smartphone
Samsung Omnia® II
LG enV®
Motorola RAZR V3m in Gray
Samsung SCH-u430
LG VX6100
G'zOne Boulder™ Black and Silver
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-u540
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
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LG Chocolate® 3
LG VX3200
Motorola V325
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Sharp KIN™ ONE
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HP® Mini 1151NR Netbook
Gateway® LT2016u Netbook
Samsung Zeal™
Samsung SCH-a650
Verizon Wireless Salute™
Samsung SCH-a310
Motorola MOTO Q™ 9c
Sierra Wireless AirCard® 555D
Nokia 6205
LG VX6000
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Nokia 2705 Shade™ Non-Camera
Motorola DEVOUR™ with MOTOBLUR™
Sierra Wireless AirCard® 580
HP® Pavilion dm1-3010nr Notebook
LG VX3300
Nokia 7705 Twist™
Samsung Gleam®
LG Clout™
Motorola MOTO™ Z6c World Edition
Jest™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung SCH-i760
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Samsung Glyde™
Nokia 6215i
LG VX4650
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DROID R2D2 by MOTOROLA
Sharp KIN™ TWO
Samsung SCH-a850
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Nokia 6015i Prepaid
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Pantech PN-820
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Verizon AD3700 Global USB Modem
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Nokia 7205 Intrigue™
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HTC Ozone™ with TALKS™ for Verizon Wireless
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LG VENUS™
SCH-u410 Prepaid
Nokia 2605 Mirage
HP® Mini 210-1076NR Netbook
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Pantech PN-210
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Kyocera KPC650
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Samsung i600 Smartphone
Nokia 2128i
Sharp KIN™ ONEm
BlackBerry® 7250
HTC Apache XV6700
Motorola MOTORIZR Z6tv
Nokia 3589i
Motorola V60s
Sharp KIN™ TWOm
Nokia 6315i
Motorola T720
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Verizon KPC680 ExpressCard®
Kyocera KX414
Nokia 6236i
LG VX4700
LG VX9400
Kyocera SE47
Samsung SCH-a790
Samsung SCH-a990
Samsung SCH-a630
Kyocera K323
Motorola MOTO™ Z6cx World Edition without Camera
Motorola V325xi
Kyocera KX2
Kyocera K404
Verizon Wireless V640
Nokia 2285
HTC Touch Pro™
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Nokia 2366i
Verizon Wireless XV6600 without Camera
Motorola T300p
Samsung SCH-a530
Nokia 2705 Shade™
Kyocera KX1v
BlackBerry® 7750
Nokia 6305i
Samsung SCH-a795
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Samsung SCH-i730
Samsung Omnia®
Motorola V65p
Motorola V276 Prepaid
Samsung SCH-n330
Motorola C333
Samsung SCH-a610
Motorola V265
LG VX2000
Motorola V60p
Motorola T730
Motorola V120e
Motorola MOTOSLVR L7C
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830

Wi-Fi FAQs

[FAQs]

General Information
  1. What is Wi-Fi?

    A Wi-Fi network gives you a wireless connection to the Internet that doesn't charge you data or subtract from your data allowance. Wi-Fi locations include many hotspots that are often found at restaurants, airports, hotels, coffee shops and other public places.



  2. How do I know if my Verizon Wireless device can use Wi-Fi?

    Most of our smartphones, connected devices, tablets, netbooks and laptops are capable of connecting to a Wi-Fi hotspot. Refer to your device's User Guide to determine your device is Wi-Fi enabled.

    You can also open the wireless/network connection settings for your device to see if there's a Wi-Fi option. If there is, your device can use Wi-Fi.



  3. What is a Wi-Fi hotspot?

    A Wi-Fi hotspot is created by an Internet router that gives off a wireless Internet signal. This Internet signal only covers a specific area which generally doesn't work outside of the building or far from the router. Hotspots are often found at restaurants, airports, hotels, coffee shops and other public places.



  4. How do I connect my device to a Wi-Fi hotspot?

    Most devices will notify you when a Wi-Fi hotspot is available. Depending on your device, you may be able to connect to the Wi-Fi hotspot directly from the notification. You can also open the Wi-Fi settings on your device and select the available Wi-Fi hotspot to connect to it.



  5. Which hotspots can my Verizon Wireless device connect to?

    If your device can use Wi-Fi, it can connect to any open Wi-Fi hotspot. It can also connect to a secure Wi-Fi hotspot if you have the password. Some commercial Wi-Fi hotspots (e.g., hotels) require a username and password and/or require you to accept an "End User License Agreement." You can connect to any Wi-Fi hotspot, as long as you have the required username and password.



  6. Where can I find the Wi-Fi password for my home Wi-Fi?

    Often your Internet provider sets up a default username and password for your Wi-Fi router which is typically printed on a label on the side or back of the router. If you can't find your Wi-Fi password, contact your Internet provider.



  7. Can I use VZAccess® Manager to connect to a Wi-Fi hotspot?

    Yes. To view and connect to an available Wi-Fi hotspot using VZAccess Manager, go to the Networks tab and select the available hotspot.



  8. Are there additional charges for connecting to Wi-Fi?

    There are no Verizon Wireless charges for data usage while you're connected to a Wi-Fi hotspot. However, you may have to pay a fee to the Wi-Fi hotspot provider to connect to the hotspot.

    The data you use while connected to a Wi-Fi hotspot won't be subtracted from the data allowance associated with your plan.



  9. Do I use data while connected to Wi-Fi?

    No, you don't use data and won't be charged for it or have it subtracted from your allowance if you're using Wi-Fi.



  10. What is a Mobile Hotspot in relation to Wi-Fi?

    When your device is being used as a Mobile Hotspot, it's similar to Wi-Fi because it creates a wireless Internet signal that multiple devices can use to connect to the Internet.

    However, the Mobile Hotspot uses the Verizon Wireless network to provide an Internet connection. So you'll be charged for any data other devices use while they're connected to your Mobile Hotspot.



  11. What factors can affect my connection speed while using Wi-Fi?

    Wi-Fi signal strength may vary by hotspot location and can be affected by many factors, including:

    • How far away you are from the main location of the signal
    • The direction of the wireless antenna
    • Building architecture and other materials between your device and the signal
    • The number of wireless devices using the same hotspot

    If you experience a weaker signal or loss of signal, you may want to try to move to another location within the hotspot. A location closer to the access point and without walls or other obstructions in the line-of-sight will generally have a stronger signal.



  12. Are there any limitations when using a Wi-Fi hotspot?

    Some hotspots may not always provide the minimum download speeds or bandwidth required for all Internet activities. Some Internet activities, like streaming video, require faster speeds than others, like checking email. The connection speed and available bandwidth may vary between hotspots.

    Learn more about connection speeds



Security
  1. Is Wi-Fi compatible with VPN?

    Yes, you can establish a VPN connection while using Wi-Fi at most hotspots. Contact your IT administrator for further assistance.



  2. Why does my VPN disconnect when I switch between networks (e.g., from Mobile Broadband to Wi-Fi and vice versa)?

    Many enterprise VPNs require that your network connection doesn't change locations or IP addresses for security.

    For any questions, concerns or assistance with your company's VPN, please contact your IT administrator or help desk.



  3. Is Wi-Fi secure?

    Home and business Wi-Fi hotspots can easily be secured to prevent unauthorized user access. However, public Wi-Fi hotspots generally don't include security, like over-the-air encryption, to protect your data from other users.

    Because of this, we recommend that you always use a firewall on your computer and have current anti-virus software to protect your computer from possible infection or attack.

    Note: Risks can be associated with connecting to the public Internet. You're responsible for taking all necessary steps to protect your computer and personal information. Use of up-to-date antivirus, firewall and VPN software are recommended to protect your information.



  4. Will my security software affect my use of Wi-Fi?

    In most circumstances, you'll be able to use your current security software. For further support, contact your security software provider.



Troubleshooting
  1. How do I turn off the Wi-Fi notification that pops up when I open an app?

    To turn off the Wi-Fi notification:

    1. Tap Settings from the Home screen or Apps menu.
    2. Tap Wi-Fi to open the settings for it.
    3. Look for a switch or checkbox for Wi-Fi notifications or pop-ups and tap it.

    You've successfully turned off Wi-Fi notifications.



  2. Where can I get customer support for Wi-Fi?

    Additional Support information about Wi-Fi may be found on the Verizon Wireless Community or Support website.

    Tech Coach can also provide technical support for the active devices on your Verizon Wireless account.



  3. Why can't I connect to a Verizon Wi-Fi location in the Wi-Fi Locations tab in VZAccess Manager?

    The Wi-Fi locations in the Wi-Fi Locations tab have been discontinued. If you're able to view locations under the Wi-Fi Locations tab, download an update for VZAccess Manager at vzam.net/download. If you're using a company-issued device, contact your IT administrator or help desk.



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