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Wi-Fi Calling FAQs

General Information
  1. What is Wi-Fi Calling?

    Wi-Fi Calling allows you to make and receive calls over a Wi-Fi network if cellular is not available.

    The benefits of Wi-Fi Calling include:

    • It's included at no additional charge with your existing voice plan and compatible device.
    • You can make and receive calls in Wi-Fi using your phone number.
    • Wi-Fi calls to US numbers are free, even while traveling internationally.
    • Video Calls no longer require an LTE connection to be initiated in Wi-Fi.


Eligibility Requirements
  1. Who is eligible for Wi-Fi Calling?

    To be eligible for Wi-Fi Calling, you need to:

    • Be on a standard monthly plan. Prepaid accounts are not eligible at this time.
    • Have an HD Voice and Wi-Fi Calling-capable phone.
    • Have the HD Voice feature on your account

    Note: If you have any features that are incompatible with HD Voice, you'll need to remove them before you add the HD Voice feature to your account. Find out about which features are not compatible with HD Voice. To learn more about HD Voice, the capable devices and how to activate it please visit: www.verizonwireless.com/advancedcalling



  2. My phone number is on a business account. Can I use Wi-Fi Calling?

    Yes. As long as your line already has HD Voice and does not have the "Block Wi-Fi Calling" or the "Voice Block" feature on the account.



  3. Which devices support Wi-Fi Calling?

    Many HD Voice-capable devices also support Wi-Fi Calling. See our complete list of Wi-Fi Calling compatible devices.



Pricing
  1. How much does Wi-Fi Calling cost?

    The Wi-Fi Calling feature is available at no additional charge, as it is included in your existing monthly voice plan. Your Wi-Fi calls to US numbers, regardless of where you are located, are also free of charge (except for 411 and other premium calls). Wi-Fi calls to international numbers will be billed as "International Calling While in the US" (also known as International Long Distance). If an international rate plan exists on your account, the international calls will be billed at those rates. A Wi-Fi Calling icon will appear on your screen during the call to confirm that it is using Wi-Fi to connect it. If the call is using the Verizon or a roaming network, standard voice charges apply.



  2. Does Wi-Fi Calling consume data?

    Yes. Therefore, charges may apply if the Wi-Fi network you're connecting to charges an access fee, depending on your Wi-Fi access point's access fee.



  3. How much data will a Wi-Fi call use?

    Voice calling uses about 1 MB of data per minute. A 1-minute video call typically uses about 6-8 MB of data. The actual data usage of your voice or video call may vary.



Wi-Fi Calling Setup and Use
  1. How do I enable Wi-Fi Calling on my Android device?

    To activate Wi-Fi Calling, you must activate HD Voice (also called Advanced Calling on some devices) on your Wi-Fi Calling-capable smartphone first and set up an address for use in the event of an emergency. You must have access to the Internet (Wi-Fi or Verizon network) to successfully register. Follow the steps below to learn more:

    1. First, verify that you meet all of the eligibility requirements.

    2. Follow these steps to activate HD Voice. Skip this step if it is already activated.
      1. Go to the Home Screen.
      2. Open your Apps menu.
      3. Tap Settings.
      4. Tap Advanced Calling.
      5. Tap Activate Advanced Calling.
      6. Follow the on-screen instructions.
         
    3. Once HD Voice has been enabled, follow these steps to activate Wi-Fi Calling.
      1. Go to the Home Screen.
      2. Open your Apps menu.
      3. Tap Settings.
      4. Tap Advanced Calling.
      5. Tap Activate Wi-Fi Calling.
      6. Follow on-screen instructions to enter a U.S. address for use in the event of an emergency call (911).

        Once the address is saved successfully, the Wi-Fi Calling setting will be turned on.

    You are now able to take and make calls over Wi-Fi networks.



  2. How do I enable Wi-Fi Calling on my iPhone?

    To activate Wi-Fi Calling,you must be connected to the Verizon Wireless data network to turn on Wi-Fi calling.

    To enable Wi-Fi Calling on your iPhone:

    1. First, verify that you meet all of the eligibility requirements.
    2. Turn on Wi-Fi Calling:
      1. Go to the Home Screen.
      2. Tap Settings.
      3. Tap Phone.
      4. Tap Wi-Fi Calling.
      5. Tap Turn On Wi-Fi Calling On This iPhone.
      6. Follow the on-screen instructions to enter a U.S. address for use in the event of an emergency call (911).

    Once your address is saved, the Wi-Fi Calling setting will be turned on. You are now able to take and make Wi-Fi calls on your iPhone.



  3. How do I turn off Wi-Fi Calling?

    To stop using Wi-Fi Calling:

    Android Device

    1. Go to the Home Screen.
    2. Open your Apps menu.
    3. Tap Settings.
    4. Tap Advanced Calling.
    5. Tap Wi-Fi Calling.
    6. Tap the On/Off switch so it's set to Off.

    You've successfully turned off Wi-Fi Calling on your Android device.

    iPhone

    1. Go to the Home Screen.
    2. Tap Settings.
    3. Tap Phone.
    4. Tap Wi-Fi Calling.
    5. Turn OFF Wi-Fi Calling on This iPhone.

    You've successfully turned off Wi-Fi Calling on your iPhone.



  4. How do I choose preferred voice networks while roaming internationally?

    You can change your preferred voice network to either the cellular network or Wi-Fi when you roam internationally. Note: This option is currently only available on Android devices.

    To change your preferred network:

    1. Go to Settings on your device.
    2. Tap Advanced Calling.
    3. Tap Wi-Fi Calling.
    4. Tap When Roaming and select the network you want to use while roaming:
      • Prefer Other Cellular Network (default)
      • Prefer Wi-Fi

    You've successfully selected your preferred network.



  5. How do I make Wi-Fi calls?

    Once you set up Wi-Fi Calling, making Wi-Fi calls is as simple as making traditional voice calls. Calls will use the cellular network if available to provide you the most reliable experience. You can change the preferred network when traveling internationally if you are using an Android device. On Android devices you will see a Wi-Fi Calling icon similar to this icon: when the call is over a Wi-Fi network. If you have an iPhone you will see "VZW Wi-Fi" in the status bar.



Emergency Address
  1. Why do I need to set up an address to use Calling on Verizon Messages or Wi-Fi Calling?

    To offer voice service over the Internet, Verizon is required by the FCC to support 911 calls and collect a registered location to enable it. By registering an address, you are providing information to the Network that determines how your 911 call will route and will be provided to emergency services if you are unable to report your physical location. This address will be used if you call 911 using the Verizon Messages app or if you use Wi-Fi Calling in an area or location where cellular service is not available. This information is not used for billing or other purposes.  Whenever possible, use your phone to dial 911 in an emergency and tell the 911 operator where you are.



  2. How do I update my Emergency Address on my phone?

    To update your address, follow the steps below for Android and iPhone.

    Android Devices

    1. Go to your Home Screen.
    2. Open your Apps menu.
    3. Tap Settings.
    4. Tap Advanced Calling.
    5. Tap Wi-Fi Calling.
    6. Tap Update current Emergency address. Here you can update your address.

    You've successfully updated your Emergency Address on your Android Device.

    iPhone

    1. Go to the Home Screen.
    2. Tap Settings.
    3. Tap Phone.
    4. Tap Wi-Fi Calling.
    5. Tap Update Emergency Address. Here you can update your address.

    You've successfully updated your Emergency address on your iPhone.



  3. What if I change locations while I'm using the service?

    Whenever you change locations, you should update your registered address. In the event you encounter an emergency situation and call 911 using Wi-Fi Calling when cellular service is not available, the device will use that registered address to handle the 911 call.



  4. What if I am not in the US?

    If you travel outside of the US, you may be able to continue calling but dialing 911 through Wi-Fi Calling will not work. Use your cell phone or a local phone to use the appropriate emergency dialing number and contact the appropriate, local emergency service.



  5. What are the limitations of 911 calls over the Internet?

    If a caller is not at the registered address, the call may not be routed to the closest emergency service provider. Additionally, the Internet service provider or network may experience congestion or an outage during the 911 call, causing the call to have poor quality or to drop completely.



  6. In what situations will 911 calls use the registered address?

    When using Wi-Fi Calling, 911 calls will always try cellular service first in the local market, even when the device is in airplane mode or if the cellular service is off. If cellular service is not available and the user has set up Wi-Fi Calling, the 911 call will route using the registered address.



Troubleshooting
  1. Why can't I make or receive Wi-Fi calls?

    If you are unable to make or receive Wi-Fi calls, it may be due to one of the following reasons:



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