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Wireless Home Phone FAQs

[FAQs]

General Information
  1. What is Wireless Home Phone?

    Wireless Home Phone is an analog telephone adapter that provides you with high-quality, home phone service using our wireless network. Simply plug your existing home telephone into the Wireless Home Phone unit, complete the over-the-air service activation (*228), and make calls. You also have the option of keeping your existing home phone number.

    Note: Wireless Home Phone includes calling to any US number.



  2. How much does Wireless Home Phone cost?

    It depends on which plan you have:

    • The MORE Everything® Plan - $20/month with unlimited minutes to any US number
    • A Nationwide plan - $9.99/month with the minutes shared across the lines on your account
    • Single line plan - $20/month with unlimited minutes to any US number

    With a 2-year contract, the Wireless Home Phone device doesn't cost anything. If you sign up without a contract, the device is $99.99/month.

    Note: Wireless Home Phone can't be added to the Nationwide 65 Plus Plan.



  3. Can I purchase Wireless Home Phone online?

    Yes, you can get Wireless Home Phone by visiting our Wireless Home Phone service page.



  4. Where can I use Wireless Home Phone?

    Wireless Home Phone is designed to operate anywhere within our coverage area and should provide coverage at your location that's consistent with your current Verizon Wireless device experience.

    While the Verizon Wireless coverage map indicates expected coverage, you'll need to assess whether the actual coverage at your location is acceptable to you.

    The coverage areas shown don't guarantee service availability and may include locations with limited or no coverage. Even within a coverage area, many factors, including your equipment, terrain, proximity to buildings, foliage, and weather, may impact service. Some coverage areas include networks run by other carriers. The coverage depicted for these areas is based on the carriers' information and public sources, so we can't ensure its accuracy.



  5. What calling features are available with Wireless Home Phone?

    Voice calling features for Wireless Home Phone include:



  6. Can I add another line for Wireless Home Phone if I already have 5 lines on my account?

    Yes, you can. After six months with good payment history, you may be eligible for up to nine lines without a deposit. You can add a line to a qualified existing share plan or add a new single line with unlimited minutes.



  7. Can I use my telephone answering machine instead of my Verizon Wireless Voice Mail with Wireless Home Phone?

    Yes, you can use your answering machine with Wireless Home Phone. Set the answering machine to fewer rings than your current mobile device's setting so that it picks up the call before Verizon Wireless Voice Mail engages. Alternatively, if you would like to use your Voice Mail, either turn off your home answering machine or increase the number of rings at which it's set to pick up the call. For instructions on adjusting the ring settings for your home answering machine, refer to the user guide the manufacturer provided.



  8. Is Wireless Home Phone compatible with my fax machine?

    No, the Verizon Wireless network doesn’t support incoming or outgoing fax services.



  9. Does Wireless Home Phone work during a power outage?

    Yes, the device has a backup battery. However, if your home phone has to be plugged in to an outlet, service (including the ability to make and receive 911 calls) won't be available during a power outage.



  10. Can I call 911 with Wireless Home Phone?

    Yes, 911 functions similarly to the way it would on your Verizon Wireless mobile device. Like your mobile phone, Wireless Home Phone has a GPS receiver embedded in it that works best when it's located near a window or other opening. When you make emergency calls to 911 from indoor environments, you'll need to provide your location within the property.



  11. Can I make international calls with Wireless Home Phone?

    Yes, you can make international calls with Wireless Home Phone. To do this, you'll need the International Long Distance feature on your account. To add this feature, visit our International Travel Plans page. Alternatively, you may use an international calling card which will use airtime minutes.



  12. How do I transfer my current home phone number to Wireless Home Phone?
  13. Is Wireless Home Phone compatible with any other devices that connect to a phone line?

    No, Wireless Home Phone isn't compatible with home security systems, fax machines, DVR services, credit card machines or medical alert services (e.g., Life Alert). HSI/DSL may or may not be available; contact your service provider to determine if this product is available as a standalone offering.



  14. Can Wireless Home Phone work with TTY (hearing-impaired) devices?

    Yes. Wireless Home Phone can be set to TTY mode following these instructions (found in the User Manual):
    Enter the keys # # 5 6 * X # to set the TTY mode.

    • X=0: TTY off mode. The standard voice speaking mode and the listening mode. This is the default setting.
    • X=1: TTY full mode. Transmit and receive the TTY characters.
    • X=2: VCO mode. Receive TTY characters but transmit by speaking into the speaker.
    • X=3: HCO mode. Transmit TTY characters but receive by listening to the receiver.

    For example, for full TTY mode you would enter: # # 5 6 * 1 #



Troubleshooting
  1. Who can I call if I need troubleshooting assistance for Wireless Home Phone?

    If you require additional assistance, see our Troubleshooting Assistant.



  2. What are the technical specifications for Wireless Home Phone?

    For Home Phone Connect technical specifications, visit the Device Support page.



  3. How do I set up Wireless Home Phone?

    For information on setting up Wireless Home Phone, refer to the Initial Setup and Activation Instructions.


    Additionally, setup instructions can also be found on page 4 of the User Guide (PDF*).



  4. What is the backup battery life of Wireless Home Phone?

    Talk time is 2 hours, and standby time is 36 hours. However, actual values vary with the network environment.



  5. Will all of my home extension phones work with the Wireless Home Phone service?

    The following home phone setups will work with Wireless Home Phone:

    • Cordless extension phones that receive signal from a cordless base station connected to the Wireless Home Phone adaptor
    • Corded phones connected directly to the Wireless Home Phone device

    There are two telephone ports on the back of the Wireless Home Phone device, allowing a combination of corded and cordless phones to be used.

    Note: Don't plug the Wireless Home Phone device directly into your telephone wall jack. This configuration isn't supported unless you have taken steps to disconnect the landline wires coming into your home.



  6. What type of warranty is available with Wireless Home Phone?

    The device comes with a 1-year manufacturer's warranty (PDF*).



  7. What replacement parts are available for Wireless Home Phone?

    Replacement parts include:

    • Antenna
    • AC adapter
    • Battery
    • Battery cover

    For more information, refer to our Product Safety and Warranty Information Guide (PDF*).

    *To view the PDF file, you may need to download the free Adobe Acrobat Reader.



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