Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Apple® iPhone® 6s
Apple® iPhone® 5s
Samsung Galaxy S® 6
Samsung Galaxy S7
Samsung Galaxy S® 4
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Samsung Galaxy Note5
Samsung Convoy™ 3
DROID TURBO 2
DROID MAXX by MOTOROLA
Samsung Galaxy S7 edge
Verizon Ellipsis™ Jetpack®
Apple® iPhone® 5
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
LG G3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 4s
LG G4™
Droid Turbo by Motorola
Samsung 3G Network Extender
Verizon Ellipsis™ 7
Apple® iPad® 2
Apple® iPhone® 4
Apple® iPhone® SE
Verizon Ellipsis® 8
Samsung Galaxy S® 6 edge
Samsung Galaxy S® III
Verizon Jetpack® MiFi® 6620L
DROID MAXX 2
Samsung Galaxy S6 edge +
Samsung Galaxy Note® 3
DROID MINI by MOTOROLA
LG Revere® 3
LG Cosmos™ 3
LG G2
Samsung Gusto® 3
Samsung Galaxy J1™ Prepaid
LG G Vista
HTC One® (M8)
DROID RAZR M by MOTOROLA
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Brigadier™ by Kyocera
LG V10™
LG Extravert™ 2
Samsung Galaxy J3 (2016)
Verizon Wireless Home Phone
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
DROID ULTRA by MOTOROLA
HTC Desire® 526
Pantech 4G LTE Global USB Modem UML290
Verizon 4G LTE Broadband Router with Voice
HTC One M9
LG G5
DuraXV
LG Optimus Zone™ 3 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Casio G'zOne Commando® 4G LTE
Samsung Galaxy S® 4 mini
Casio G'zOne Ravine® 2
GizmoPal™
LG G Pad 8.3 LTE
Samsung Galaxy Note® II
Verizon 4G LTE USB Modem 551L
Galaxy Note® Edge
Sony Xperia® Z3v
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG K4™ LTE
HTC Desire® 626
Transpyre™ Prepaid
Samsung Galaxy J3 V
Samsung 4G LTE Network Extender
Moto X™ by Motorola
DROID TURBO 2 - Designed by You
LG K8 V
Samsung Convoy™ 2
Moto E™ Prepaid
Nokia Lumia 928
Samsung Brightside™
Microsoft Lumia 735
Nexus 6
Moto G™ by Motorola
Verizon 4G LTE USB Modem UML295
Nokia Lumia Icon
Samsung Gusto® 2
hum by Verizon
LG Exalt™
Verizon 4G LTE Broadband Router
Samsung Intensity™ II
Moto X™ (2nd Gen.)
Verizon Ellipsis® 10
BlackBerry® Bold™ 9930 smartphone
LG Revere®
GizmoGadget™ by LG
Verizon Wireless AirCard® 595
HTC One®
Nokia Lumia 822
GizmoPal® 2 by LG
Lucid™3 by LG
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Pro
LG Cosmos™ 2
Gear S2
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID RAZR by MOTOROLA
HTC One® (M8) for Windows®
Gear S®
LG Octane™
LG Terra™
LG Optimus Zone™ 2 Prepaid
Blackberry Classic
Samsung Convoy® 4
LG Optimus Exceed™ 2
Samsung Intensity™ III
Samsung Galaxy S® III mini
Samsung Galaxy Tab® 2 (7.0)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Revere® 2
iPad® Air 2
DROID RAZR MAXX HD by MOTOROLA
DROID INCREDIBLE 4G LTE by HTC
Lancet™ for Android™
Verizon LTE Internet and Home Phone
LTE Internet (Installed)
Samsung Convoy™
Watch Urbane™ 2nd Edition LTE
DROID RAZR MAXX by MOTOROLA
LG enV®3
HTC 10™
LG Accolade™
Lancet™
PRIV™ by Blackberry®
Verizon SureResponse®
DROID DNA by HTC
BlackBerry® Z10 smartphone
DROID RAZR HD by MOTOROLA
LG Exalt™II
HTC One® remix
BlackBerry® Q10 smartphone
Apple® iPad® mini with Retina display
G Pad™ 10.1 LTE
LG G Pad™ X8.3
Apple® iPad® Air™
Samsung Gusto®
LG Cosmos™
Casio G'zOne Ravine®
Samsung Galaxy Tab S2
Enact™ by LG
DROID 3 by MOTOROLA
G Pad™ 7.0 LTE
Apple® iPad® with Wi-Fi + 4G
DROID X by MOTOROLA
DROID 4 by MOTOROLA
Galaxy Tab E (8.0)
Apple® iPad® mini
Samsung Galaxy Stellar™
Microsoft Surface 3
DROID by MOTOROLA
Verizon Wireless USB760 Modem
DROID BIONIC by MOTOROLA
Samsung Galaxy Tab® 4 (10.1)
Kyocera DuraXV+
DROID X2 by MOTOROLA
Lucid™ by LG
Ellipsis® Kids
Motorola RAZR V3m
Samsung Illusion™
LG VX8300
Samsung Galaxy™ Stratosphere™ II
BlackBerry® Z30 smartphone
LG Extravert™
Galaxy Nexus by Samsung
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 2 (10.1)
HTC One® max
Lucid™2 by LG
BlackBerry® Bold 9650 smartphone
LG Vortex™
Hydro ELITE by KYOCERA
iPad Pro™ (9.7-inch)
Motorola MOTO™ W755
LG 4G LTE USB Modem VL600
HTC Desire® 612
Samsung Galaxy Tab®
Motorola Barrage™
Samsung Haven™
Google Nexus 7
Galaxy Tab E
Samsung Intensity™
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab® 4 (8.0)
LG enV®2
Samsung Alias™ 2
Casio G'zOne Boulder®
LG enV® TOUCH
Pantech Hotshot™
LG VX5500
Pantech Perception™
iPad® mini 4
Samsung Smooth™
Pantech Jest™ 2
Windows Phone 8X by HTC
Samsung Fascinate™
Moto X™ - Designed by You (2nd Generation)
LG Optimus Zone™
Apple® iPad® with Retina display
Moto X™ - Designed by You
Spectrum™ 2 by LG
Pantech Breakout™
Motorola XOOM™ 4G LTE
LG VX8360
BlackBerry® Tour™ 9630 smartphone
LG Cosmos™ Touch
Samsung Galaxy Note® Pro
Samsung Galaxy™ Stratosphere™
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Tab® (10.1)
Samsung Knack™
DROID 2 GLOBAL by MOTOROLA
DROID CHARGE by SAMSUNG
LG Migosm
Samsung ATIV SE™
THUNDERBOLT™ by HTC
Samsung Galaxy Legend™
Verizon Wireless UMW190 Global USB Modem
Sony Xperia® Z2
Dell™ Vostro™ V13 Laptop
Casio G'zOne Brigade®
Pantech Marauder™
Verizon Wireless AirCard® 595U USB Modem
LG VX5400
Samsung ATIV Odyssey™
Nokia Lumia 2520
Samsung Galaxy Tab® S
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Converged VOIP Device
DROID INCREDIBLE by HTC
iPad® mini 3
DROID 2 by MOTOROLA
Casio G'zOne Rock™
Samsung SCH-u340
HTC Rhyme™
Motorola W385
Intuition™ by LG
Luge™ by Motorola Prepaid
Samsung Galaxy Camera®
DROID PRO by MOTOROLA
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® (7.7)
Samsung Gear S2 classic
ZenPad™ Z8
Samsung Galaxy Note® 10.1
Verizon Wireless G'zOne Type-S
HTC Rezound™
Samsung SCH-u410
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX8350
LG Dare™
Verizon Wireless USB720 Modem
LG Voyager™
Samsung Galaxy Note® 10.1 2014 Edition
LG Ally™
Samsung Reality™
Motorola MOTO™ VU204
Blackberry Classic Non-Camera
Motorola Adventure™ V750
Verizon Wireless Escapade®
BlackBerry® Storm2™ 9550 smartphone Prepaid
Samsung Galaxy View
Revolution™ by LG
Spectrum™ by LG
Pantech Crux™
BlackBerry® Curve™ 8330 smartphone
Delphi Connect
Samsung Juke
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
HTC Trophy™
BlackBerry® Curve™ 8530 smartphone
Samsung Gem™
LG Chocolate® Touch
BlackBerry® Torch™ 9850 smartphone
Apple® iPad®
LG Enlighten®
Verizon Wireless Coupe™
Samsung Alias™
LG VX5300
Pantech Caper™ Prepaid
Casio EXILIM
G'zOne Boulder™ Black and Silver
Verizon Wireless CDM8975
Samsung SCH-u430
Motorola Entice™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
LG Chocolate® 3
Motorola W315
Samsung SCH-a650
Verizon Wireless USB727 Modem
BlackBerry® 8830 World Edition smartphone
Sierra Wireless AirCard® 555D
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9310 smartphone
LG Optimus Exceed™ Prepaid
LG Chocolate®
BlackBerry® Curve™ 9370 smartphone
LG VX5200
DROID ERIS by HTC
Samsung Zeal™
Motorola MOTOKRZR K1m
LG VX6100
Verizon Wireless PC5750 PC Card
Samsung Omnia® II
HP Spectre x2
Motorola E815
Motorola V325i
Samsung Continuum™
Samsung SCH-a930
Samsung SCH-u540
HP® Pavilion dm1-3010nr Notebook
Motorola MOTO™ Z6c World Edition
LG VX3200
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX3300
DROID XYBOARD 10.1 by MOTOROLA
LG enV®
LG Clout™
Motorola RAZR V3c
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Nokia 2705 Shade™ Non-Camera
LG Versa™
Motorola XOOM™
Samsung Gleam®
Verizon Wireless Razzle™
Gateway® LT2016u Netbook
Samsung SCH-a670
Samsung N150 Netbook
Samsung Rogue™
Verizon Wireless V740 ExpressCard
Samsung SCH-a950
Nokia 6205
HP® Mini 1151NR Netbook
Sharp KIN™ ONE
Pantech PN-215
Samsung Sway™
Jest™
LG VX4650
Motorola DEVOUR™ with MOTOBLUR™
Motorola V325
LG VX8700
LG VX4500
LG VX8100
Sharp KIN™ TWO
LG Glance™
Pantech PN-820
Motorola Rival™
Motorola MOTO Q™ 9c
Motorola MOTO™ Z6cx World Edition without Camera
Verizon Wireless CDM8950
Samsung FlipShot®
Motorola CITRUS™
DROID XYBOARD 8.2 by MOTOROLA
Motorola Krave™ ZN4
LG VX6000
Verizon Wireless Adamant™
Samsung SCH-a870
DROID R2D2 by MOTOROLA
Sierra Wireless AirCard® 580
Verizon Wireless Salute™
Samsung SCH-u550
HP® Mini 110-3098NR Netbook
LG Fathom®
Nokia 2366i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Motorola RAZR V3m in Gray
Nokia 7705 Twist™
Sharp KIN™ ONEm
HP® Mini 210-1076NR Netbook
Samsung i700 Pocket PC
Samsung Trance™
Samsung SCH-i760
Samsung SCH-a850
LG VENUS™
Nokia 7205 Intrigue™
Motorola V60s
Verizon AD3700 Global USB Modem
Motorola MOTORIZR Z6tv
Nokia 3589i
Verizon Wireless USB1000 Global USB Modem
Nokia 2705 Shade™
Motorola Q™
Samsung Omnia®
LG VX9400
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Kyocera KX1v
Motorola V265
Nokia 2128i
Samsung SCH-a310
Verizon Wireless Blitz® Prepaid
Samsung SCH-i730
Samsung SCH-a630
Samsung SCH-u620
Samsung SCH-a795
Motorola T730
Compaq® Mini CQ10-688nr Netbook
Kyocera KX414
LG V
HTC Touch Pro™
Verizon Wireless CDM 7075
Nokia 6315i
HP® Mini 311-1037NR Netbook
Motorola V325xi
Verizon Wireless V640
Kyocera KX444
Motorola MOTOSLVR L7C
Spartan GoCam™
Sharp KIN™ TWOm
Samsung Renown™
BlackBerry® 7250
Pantech PN-210
Motorola MOTORAZR maxx Ve
Nokia 2605 Mirage
Motorola V710
Samsung i600 Smartphone
Nokia 6236i
Samsung SCH-a970
HTC Apache XV6700
Motorola T720
Kyocera SE47
Motorola C333
Verizon Wireless V620
Motorola C343
Nokia 2285
HTC Merge®
Nokia 6015i Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
LG VX4700
Motorola V276
Kyocera KPC650
Kyocera KX2
Verizon Wireless XV6600 without Camera
Samsung Glyde™
Kyocera K323
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Samsung SCH-a610
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Samsung SCH-a530
Motorola V120e
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-i830
Moto Z Force Droid Edition
Moto Z Droid Edition
Motorola V65p

Accessories

Motorola Xoom™ Accessories
[Video]
This Instructional Video will show you about accessories for your Motorola XOOM.
Length: 1:20

Activation & Initial Setup

Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Replacement Program
[General Information]
See all your options for replacing your phone or tablet if it’s lost, stolen, broken, defective or otherwise in need of replacement.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
Equipment Protection Programs
[General Information]
Learn about the different insurance and protection options for your device, including monthly cost, deductable and coverage.
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:09
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Activating Your 4G LTE Android Tablet
[How to Use Guide]
Learn how to activate your 4G LTE Android tablet with Verizon Wireless.
Mobile Broadband Self Activation - 4G LTE
[Device-Specific Instructions]
Activation and Shipping Guide: Android™ Tablet
[How to Use Guide]
Instructions on activating a replacement Android™ Tablet and shipping your defective device back to us.
Insert the SIM Card - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....

Back Up & Transfer Content

Back Up & Transfer Content Between Devices
[General Information]
Learn the simple way to back up and transfer content with Verizon Cloud and find out about other options.
Transfer Files - Macintosh - Android™ File Transfer
[Device-Specific Instructions]
This shows how to transfer/move/upload music, pictures and videos between your Android device and a Mac computer. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Media Share - Android™
[Device-Specific Instructions]
Transfer Music - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Simulator: Transferring Content from Your PC to your tablet
[Interactive Simulation]
A visual walkthrough for transfering content from your PC to your Motorola Xoom.
Motorola Xoom™ Simulator: Transferring Content from tablet to your PC
[Interactive Simulation]
Learn how to transfer content from your Motorola Xoom tablet to your PC.

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Motorola Xoom™ Overview
[Video]
This Instructional Video will show you your first look at your Motorola XOOM.
Length: 1:29
Motorola Xoom™ Simulator: Turning the Device On/Off
[Interactive Simulation]
Explore how to power your Motorola Xoom tablet on and off.
Signal Strength - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Soft Reset - Motorola XOOM™
[Device-Specific Instructions]
Battery Overview - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
Battery Manager - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
Battery Overview - Motorola XOOM™
[Device-Specific Instructions]
Soft Reset - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth On/Off - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Simulator: Pairing with a Bluetooth Headset
[Interactive Simulation]
Learn how to pair your Motorola Xoom with your Bluetooth headset.
Motorola Xoom™ Simulator: Turning Bluetooth On and Off
[Interactive Simulation]
Explore how to turn Bluetooth functionality on and off on your Motorola Xoom.

Calendar

Add a Calendar Event - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Using the Calendar
[Video]
This Instructional Video will show you how to use your Calendar on your Motorola XOOM.
Length: 1:17

Calling & Dialing

Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Call Waiting - Smartphone
[Device-Specific Instructions]

Camera, Photos & Videos

Motorola Xoom™ Using Mirror Mode
[Video]
This Instructional Video will show you how to watch videos using mirror mode on your Motorola XOOM.
Length: 0:32
Download Movies - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Video Chatting
[Video]
This Instructional Video will show you how to video chat with your Motorola XOOM.
Length: 0:52
Motorola Xoom™ Camera
[Video]
This Instructional Video will show you how to take and edit pictures on your Motorola XOOM.
Length: 1:05
Motorola Xoom™ Simulator: Changing Shooting Mode
[Interactive Simulation]
Explore the different shooting modes, such as action, portrait, landscape, night, theater and beach, of your Motorola Xoom camera.
Motorola Xoom™ Simulator: Deleting a Picture
[Interactive Simulation]
Learn how to delete pictures from your Motorola Xoom.
Motorola Xoom™ Simulator: Deleting a Video
[Interactive Simulation]
Learn how to delete videos from your Motorola Xoom.
Motorola Xoom™ Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Motorola Xoom.
Motorola Xoom™ Simulator: Setting a Picture as Contact or Wallpaper
[Interactive Simulation]
A visual guide for setting a picture as a wallpaper or contact photo on your Motorola Xoom.
Motorola Xoom™ Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures through social media, email, and MMS using your Motorola Xoom.
Motorola Xoom™ Simulator: Sharing a Video
[Interactive Simulation]
Explore how to share videos through social media, email, and MMS using your Motorola Xoom.
Motorola Xoom™ Simulator: Switching Cameras
[Interactive Simulation]
Discover how to switch to the front-facing camera to take a picture with your Motorola Xoom.
Motorola Xoom™ Simulator: Switching Cameras
[Interactive Simulation]
Discover how to switch to the front-facing camera to record a video with your Motorola Xoom.
Motorola Xoom™ Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Motorola Xoom.
Motorola Xoom™ Using the Videocamera
[Video]
This Instructional Video will show you how to record and share videos on your Motorola XOOM.
Length: 1:25

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Motorola XOOM™
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
USB Debugging Mode - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Access Contacts - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Add a Contact - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
Delete a Contact - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
Edit a Contact - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
Link/Unlink Contacts - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your contact list in your Motorola Xoom.
Motorola Xoom™ Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact in your Motorola Xoom contact list.

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Enable/Disable Data - Motorola XOOM™
[Device-Specific Instructions]
Data Roaming - Motorola XOOM™
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Data Roaming - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Date & Time

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
View MAC Address - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Accelerometer Rotation - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Alerts - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Backlight - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Simulator: Adding Additional Accounts
[Interactive Simulation]
Learn how to add additional accounts to your Motorola Xoom.
Motorola Xoom™ Simulator: Changing the Notification Ringtone
[Interactive Simulation]
Learn how to change the default notification ringtone on your Motorola Xoom.
Motorola Xoom™ Simulator: Setting the Screen Timeout
[Interactive Simulation]
A visual guide for the saving energy on your Motorola Xoom tablet by adjusting your Screen Timeout.
Motorola Xoom™ Simulator: Setting to Silent
[Interactive Simulation]
A visual instruction guide for setting your Motorola Xoom to silent mode.
Motorola Xoom™ Simulator: Turning Airplane Mode On/Off
[Interactive Simulation]
Explore how to set your Motorola Xoom to airplane mode.
System Select - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
View Gmail Messages - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Gmail Auto Signature - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Gmail Notifications - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Gmail™ Sync - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Email Setup
[Video]
This Instructional Video will show you how to setup and use email on your Motorola XOOM.
Length: 1:17
Motorola Xoom™ Simulator: Adding a New Email Account
[Interactive Simulation]
Discover how to add a new email account to your Motorola Xoom.
Motorola Xoom™ Simulator: Composing an Email
[Interactive Simulation]
A step-by-step visual guide for composing an email using your Motorola Xoom.
Motorola Xoom™ Simulator: Downloading and Viewing an Attachment
[Interactive Simulation]
Discover how to download and view an email attachment on your Motorola Xoom.
Motorola Xoom™ Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using your Motorola Xoom.
Motorola Xoom™ Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to include an attachment to your email while using a Motorola Xoom tablet.
Motorola Xoom™ Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your Motorola Xoom.
Motorola Xoom™ Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Motorola Xoom.
Motorola Xoom™ Simulator: Setting an Email Alert
[Interactive Simulation]
Explore how to set up an email alert using your Motorola Xoom.
Remove Corporate Email Account (Exchange ActiveSync) - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail Account - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Email Messages - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Location Mode - Android™
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Add Layers (Google Maps™)
[Device-Specific Instructions]
GPS Location - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Gestures & Motions

Gestures (Google Maps™)
[Device-Specific Instructions]

Google Backup & restore

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Window Shade - Android™™ Tablet
[Device-Specific Instructions]
Motorola Xoom™ Simulator: Adding Widgets
[Interactive Simulation]
Learn how to add new widgets and applications to your Motorola Xoom.
Motorola Xoom™ Simulator: Deleting Widgets
[Interactive Simulation]
Learn how to delete widgets and applications from your Motorola Xoom.
Motorola Xoom™ Simulator: Moving Widgets
[Interactive Simulation]
A visual instruction guide for moving widgests and applications on your Motorola Xoom's desktop.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Clear Temporary Internet Files - Motorola XOOM™
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reboot the Router
[Device-Specific Instructions]
Browser Cookies On/Off - Motorola XOOM™
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Motorola XOOM (MZ600), view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
JavaScript Settings - Motorola XOOM™
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your Motorola XOOM (MZ600), checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enable/Disable Data - Motorola XOOM™
[Device-Specific Instructions]
Browser Cookies On/Off - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Motorola XOOM 4G LTE (MZ602), view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Temporary Internet Files - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - Motorola XOOM™
[Device-Specific Instructions]
Edit a Browser Bookmark - Motorola XOOM™
[Device-Specific Instructions]
JavaScript Settings - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch a Browser Bookmark - Motorola XOOM™
[Device-Specific Instructions]
Motorola Xoom™ Simulator: Bookmarking a Site
[Interactive Simulation]
Learn how to bookmark a website in your Motorola Xoom.
Motorola Xoom™ Simulator: Exploring Voice Actions
[Interactive Simulation]
Visually explore other common voice actions you can use with your Motorola Xoom.
Motorola Xoom™ Simulator: Opening and Closing Browser Tabs
[Interactive Simulation]
A visual walkthrough of opening and closing tabs in your Motorola Xoom's web browser.
Motorola Xoom™ Simulator: Private Browsing
[Interactive Simulation]
Learn about using your Motorola Xoom for private browsing.
Motorola Xoom™ Simulator: Searching the Web
[Interactive Simulation]
Explore the most common ways to search the web while on a Motorola Xoom.
Motorola Xoom™ Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your Motorola Xoom to search the web with your voice.
Motorola Xoom™ Simulator: Searching the Web by Voice
[Interactive Simulation]
Explore how to use your voice to search the web while using your Motorola Xoom.
Motorola Xoom™ Simulator: Sharing a Web Page
[Interactive Simulation]
Explore how to share a webpage with a friend through social media, email, and MMS using your Motorola Xoom.
Web Browser - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Websites - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Keyboard

Motorola Xoom™ Keypad
[Video]
This Instructional Video will show you how use your keypad on your Motorola XOOM.
Length: 1:02

Language

Asian Language Support on Select Smartphones/Tablets
[General Information]
Asian Language Support on Select Smartphones/Tablets
Asian Language FAQs
[FAQs]
Learn about using Asian languages on BlackBerry® and Android™ smartphones.
Language Selection - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Unlock the Device - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Turn Off Screen Lock - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Set Up Screen Lock - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Navigating & Multitasking

Motorola Xoom™ Navigating
[Video]
This Instructional Video will show you how to use your Motorola XOOM.
Length: 2:51
Motorola Xoom™ Simulator: Accessing Notifications
[Interactive Simulation]
Learn how to access your Motorola Xoom's notification panel.
Motorola Xoom™ Simulator: Accessing Open Applications
[Interactive Simulation]
A step-by-step guide for accessing open applications on your Motorola Xoom.
Motorola Xoom™ Simulator: Getting Around on Your Device
[Interactive Simulation]
A interactive map of the most important features of your Motorola Xoom tablet
Motorola Xoom™ Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens while using your Motorola Xoom.
Recently Used Apps - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Factory Data Reset (Powered Off) - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), device not syncing. Before performing a factory data reset, you should always...
Software Update: Motorola XOOM
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Motorola XOOM.
Factory Data Reset (Powered On) - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), device not syncing. Before performing a factory data reset, you should always...
Install System Updates - Motorola XOOM™
[Device-Specific Instructions]

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert the SIM Card - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Remove the SIM Card - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Unblock SIM PIN - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Modify the SIM PIN - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Alerts - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Set Ringtones - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Volume Controls - Motorola XOOM 4G LTE
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate / make sounds when receiving texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues...

TV

Motorola Xoom™ Simulator: Viewing a Video on Your HDTV
[Interactive Simulation]
Discover how to play videos on your HDTV right from your Motorola Xoom.

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Motorola Connect - Android
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59

Tips, Tricks & Shortcuts

Access Menus with Long Press - Android™
[Device-Specific Instructions]
Motorola Xoom™ Simulator: Adding a Settings Shortcut
[Interactive Simulation]
Discover how to add a settings shortcut to your Motorola Xoom tablet.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]

Wallpapers/Theme

Motorola Xoom™ Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change your Motorola Xoom's wallpaper or desktop background.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Add a Wi-Fi Network - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Motorola Xoom to connect to a wi-fi network.
Wi-Fi On/Off - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store