Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 6 Plus
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Convoy™ 3
Apple® iPhone® 6s
Apple® iPhone® 5c
Apple® iPad® 2
Samsung Galaxy Core Prime™
DROID TURBO 2
DROID MAXX by MOTOROLA
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Samsung Network Extender
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Verizon Ellipsis™ 7
Apple® iPhone® 5
Verizon Ellipsis™ Jetpack®
Verizon Ellipsis® 8
Apple® iPhone® 4s
Apple® iPhone® 4
LG G3
Droid Turbo by Motorola
LG G4™
Droid Turbo in Ballistic Nylon
DROID MINI by MOTOROLA
Samsung Galaxy S6 edge +
Samsung Galaxy S® III
Samsung Galaxy Note® 3
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy S® 6 edge
LG G2
LG Revere® 3
DROID RAZR M by MOTOROLA
LG Cosmos™ 3
Casio G'zOne Commando®
HTC Desire® 526
LG G Vista
Brigadier™ by Kyocera
HTC One® (M8)
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Verizon Wireless Home Phone
DROID MAXX 2
Samsung Gusto® 3
Pantech 4G LTE Global USB Modem UML290
Ellipsis™ Jetpack® MHS800L
LG V10™
Casio G'zOne Commando® 4G LTE
LG Extravert™ 2
DROID ULTRA by MOTOROLA
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon MiFi® 4G LTE Global USB Modem U620L
Sony Xperia® Z3v
LG G Pad 8.3 LTE
Samsung Galaxy Note® II
DuraXV
Moto E™ Prepaid
LG Optimus Exceed™ 2
Casio G'zOne Ravine® 2
Verizon 4G LTE USB Modem 551L
Gear S®
Transpyre™ Prepaid
Verizon Ellipsis® 10
HTC Desire® 626
Moto X™ (2nd Gen.)
Samsung Galaxy S® 4 mini
Verizon 4G LTE USB Modem UML295
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Galaxy Note® Edge
Nokia Lumia 928
Moto X™ by Motorola
GizmoPal™
LG Optimus Zone™ 2 Prepaid
iPad® Pro
Nexus 6
HTC One M9
iPad® Air 2
Samsung Brightside™
DROID TURBO 2 - Designed by You
HTC One®
DROID RAZR MAXX HD by MOTOROLA
Microsoft Lumia 735
G Pad™ 10.1 LTE
Moto G™ by Motorola
Samsung Convoy™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
DROID INCREDIBLE 4G LTE by HTC
Nokia Lumia 822
LG Exalt™
Samsung Intensity™ II
LG G Pad™ X8.3
Lucid™3 by LG
Samsung Gusto® 2
Samsung Galaxy S® III mini
DROID RAZR by MOTOROLA
G Pad™ 7.0 LTE
BlackBerry® Bold™ 9930 smartphone
hum by Verizon
Nokia Lumia Icon
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Wireless AirCard® 595
Blackberry Classic
Samsung Galaxy Tab® 4 (10.1)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Intensity™ III
LG Cosmos™ 2
LG Octane™
LG Terra™
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® Air™
DROID RAZR HD by MOTOROLA
DROID DNA by HTC
HTC One® (M8) for Windows®
DROID RAZR MAXX by MOTOROLA
LTE Internet (Installed)
LG Revere®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
GizmoPal® 2 by LG
Verizon SureResponse®
Samsung Galaxy Tab S2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Verizon 4G LTE Broadband Router
Enact™ by LG
LG Exalt™II
LG Revere® 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Lancet™
LG enV®3
HTC Desire® 612
Apple® iPad® mini with Retina display
LG Accolade™
BlackBerry® Z30 smartphone
GizmoGadget™ by LG
Apple® iPad® with Wi-Fi + 4G
BlackBerry® Z10 smartphone
Kyocera DuraXV+
Samsung Convoy™
Apple® iPad® mini
Samsung Galaxy Tab® 2 (10.1)
Gear S2
DROID 4 by MOTOROLA
HTC One® remix
DROID by MOTOROLA
Samsung Gusto®
Google Nexus 7
LG Cosmos™
DROID BIONIC by MOTOROLA
Lancet™ for Android™
Samsung Galaxy Tab®
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Lucid™2 by LG
Lucid™ by LG
Galaxy Nexus by Samsung
Samsung Galaxy Tab® 4 (8.0)
Hydro ELITE by KYOCERA
Samsung Galaxy Stellar™
Motorola RAZR V3m
HTC One® max
iPad® mini 4
DROID INCREDIBLE 2 by HTC
Casio G'zOne Ravine®
LG 4G LTE USB Modem VL600
LG Optimus Zone™ 3 Prepaid
Verizon Wireless USB760 Modem
LG Extravert™
BlackBerry® Q10 smartphone
Pantech Perception™
Samsung Galaxy Note® Pro
DROID X by MOTOROLA
Samsung Illusion™
Motorola Barrage™
Samsung Galaxy Tab® (10.1)
Pantech Hotshot™
Apple® iPad® with Retina display
Samsung Galaxy Tab® S
BlackBerry® Bold 9650 smartphone
LG VX8300
Delphi Connect with 4G LTE Mobile Hotspot
Motorola MOTO™ W755
Galaxy Tab E
Windows Phone 8X by HTC
Samsung Fascinate™
Samsung Haven™
DROID 3 by MOTOROLA
Casio G'zOne Boulder®
Microsoft Surface 3
LG enV®2
LG enV® TOUCH
Motorola XOOM™ 4G LTE
Moto X™ - Designed by You (2nd Generation)
Pantech Breakout™
Spectrum™ 2 by LG
Sony Xperia® Z2
Samsung Intensity™
Pantech Jest™ 2
Samsung Alias™ 2
Samsung Galaxy Note® 10.1
Samsung Galaxy™ Stratosphere™
Moto X™ - Designed by You
LG Vortex™
Casio G'zOne Brigade®
HTC Rhyme™
Samsung Smooth™
LG VX5500
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG Cosmos™ Touch
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Intuition™ by LG
Ellipsis® Kids
LG Migosm
iPad® mini 3
DROID CHARGE by SAMSUNG
LG Optimus Zone™
Luge™ by Motorola Prepaid
DROID INCREDIBLE by HTC
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Samsung ATIV SE™
Samsung ATIV Odyssey™
Samsung Galaxy Legend™
Samsung Galaxy Note® 10.1 2014 Edition
DROID 2 GLOBAL by MOTOROLA
Dell™ Vostro™ V13 Laptop
Verizon Converged VOIP Device
LG VX5400
Verizon Wireless UMW190 Global USB Modem
Delphi Connect
LG VX8360
BlackBerry® Tour™ 9630 smartphone
Samsung SCH-u340
Casio G'zOne Rock™
BlackBerry® Pearl™ Flip 8230 smartphone
HTC Rezound™
Pantech Marauder™
Verizon Wireless UM175 USB Modem
BlackBerry® Curve™ 8330 smartphone
Motorola W385
Samsung Galaxy Camera®
LG Ally™
Verizon Wireless USB720 Modem
Samsung Galaxy Tab® (7.7)
Apple® iPad®
Motorola Adventure™ V750
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Storm2™ 9550 smartphone Prepaid
DROID 2 by MOTOROLA
LG Optimus Exceed™ Prepaid
HTC Trophy™
Revolution™ by LG
Spectrum™ by LG
LG Chocolate® Touch
Samsung Alias™
LG VX8350
Verizon Wireless G'zOne Type-S
Pantech Caper™ Prepaid
LG Voyager™
Samsung Reality™
Samsung Juke
Motorola MOTO™ VU204
Verizon Wireless AirCard® 595U USB Modem
DROID PRO by MOTOROLA
Verizon Wireless Escapade®
Pantech Crux™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless UM150 USB Modem
Sony Xperia® PLAY
LG Dare™
Samsung SCH-u410
LG VX5200
LG Chocolate®
Verizon Wireless USB727 Modem
LG Enlighten®
Verizon Wireless Coupe™
Casio G'zOne Ravine® 2 Non-Camera
LG VX5300
Casio EXILIM
Motorola MOTOKRZR K1m
Blackberry Classic Non-Camera
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless CDM8975
BlackBerry® Curve™ 9370 smartphone
DROID XYBOARD 10.1 by MOTOROLA
Samsung Rogue™
Verizon Wireless PC5750 PC Card
BlackBerry® Curve™ 8530 smartphone
Samsung Omnia® II
LG enV®
Motorola RAZR V3m in Gray
Samsung SCH-u430
LG VX6100
G'zOne Boulder™ Black and Silver
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-u540
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG Chocolate® 3
LG VX3200
Motorola V325
Motorola V325i
Samsung SCH-a930
LG VX8700
Sharp KIN™ ONE
LG Versa™
Compaq® Mini CQ10-688nr Netbook
DROID ERIS by HTC
Verizon Wireless Razzle™
Motorola Entice™
Motorola W315
Samsung Trance™
Samsung SCH-a950
Motorola E815
LG VX8100
LG VX4500
Samsung SCH-a870
Motorola XOOM™
Samsung SCH-a670
Samsung N150 Netbook
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless Adamant™
Samsung Continuum™
LG Glance™
Verizon Wireless V740 ExpressCard
Pantech PN-215
HP® Mini 1151NR Netbook
Gateway® LT2016u Netbook
Samsung Zeal™
Samsung SCH-a650
Verizon Wireless Salute™
Samsung SCH-a310
Motorola MOTO Q™ 9c
Sierra Wireless AirCard® 555D
Nokia 6205
LG VX6000
Motorola RAZR V3c
Nokia 2705 Shade™ Non-Camera
Motorola DEVOUR™ with MOTOBLUR™
Sierra Wireless AirCard® 580
HP® Pavilion dm1-3010nr Notebook
LG VX3300
Nokia 7705 Twist™
Samsung Gleam®
LG Clout™
Motorola MOTO™ Z6c World Edition
Jest™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung SCH-i760
Motorola Rival™
Samsung Glyde™
Nokia 6215i
LG VX4650
LG V
Samsung Renown™
Samsung Gem™
DROID R2D2 by MOTOROLA
Sharp KIN™ TWO
Samsung SCH-a850
Motorola V710
HP® Mini 110-3098NR Netbook
Nokia 6015i Prepaid
Verizon Wireless USB1000 Global USB Modem
Pantech PN-820
LG Fathom®
Verizon AD3700 Global USB Modem
Samsung Sway™
Nokia 7205 Intrigue™
Samsung FlipShot®
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola CITRUS™
Verizon Wireless CDM8950
HTC Merge®
LG VENUS™
SCH-u410 Prepaid
Nokia 2605 Mirage
HP® Mini 210-1076NR Netbook
Motorola Q™
Verizon Wireless Blitz® Prepaid
Kyocera KX444
Samsung SCH-u550
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Motorola Krave™ ZN4
Verizon Wireless V620
Samsung i700 Pocket PC
Pantech PN-210
Verizon Wireless CDM 7075
Kyocera KPC650
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Samsung i600 Smartphone
Nokia 2128i
Sharp KIN™ ONEm
BlackBerry® 7250
HTC Apache XV6700
Motorola MOTORIZR Z6tv
Nokia 3589i
Motorola V60s
Sharp KIN™ TWOm
Nokia 6315i
Motorola T720
Samsung Saga™
Verizon KPC680 ExpressCard®
Kyocera KX414
Nokia 6236i
LG VX4700
LG VX9400
Kyocera SE47
Samsung SCH-a790
Samsung SCH-a990
Samsung SCH-a630
Kyocera K323
Motorola MOTO™ Z6cx World Edition without Camera
Motorola V325xi
Kyocera KX2
Kyocera K404
Verizon Wireless V640
Nokia 2285
HTC Touch Pro™
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Nokia 2366i
Verizon Wireless XV6600 without Camera
Motorola T300p
Samsung SCH-a530
Nokia 2705 Shade™
Kyocera KX1v
BlackBerry® 7750
Nokia 6305i
Samsung SCH-a795
Motorola C343
Samsung SCH-i730
Samsung Omnia®
Motorola V65p
Motorola V276 Prepaid
Samsung SCH-n330
Motorola C333
Samsung SCH-a610
Motorola V265
LG VX2000
Motorola V60p
Motorola T730
Motorola V120e
Motorola MOTOSLVR L7C
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830

Accessories

Motorola Xoom™ Accessories
[Video]
This Instructional Video will show you about accessories for your Motorola XOOM.
Length: 1:20

Activation & Initial Setup

Device Replacement Program
[General Information]
See all your options for replacing your phone or tablet if it’s lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Equipment Protection Programs
[General Information]
Learn about the different insurance and protection options for your device, including monthly cost, deductable and coverage.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:33
Getting Started With Your New Verizon Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 4:01
Activating Your 4G LTE Android Tablet
[How to Use Guide]
Learn how to activate your 4G LTE Android tablet with Verizon Wireless.
Mobile Broadband Self Activation - 4G LTE
[Device-Specific Instructions]
Activation and Shipping Guide: Android™ Tablet
[How to Use Guide]
Instructions on activating a replacement Android™ Tablet and shipping your defective device back to us.
Insert the SIM Card - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Motorola Xoom™ Overview
[Video]
This Instructional Video will show you your first look at your Motorola XOOM.
Length: 1:29
Motorola Xoom™ Simulator: Turning the Device On/Off
[Interactive Simulation]
Explore how to power your Motorola Xoom tablet on and off.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Soft Reset - Motorola XOOM™
[Device-Specific Instructions]
Soft Reset - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
Battery Overview - Motorola XOOM™
[Device-Specific Instructions]
Battery Manager - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
Battery Overview - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth On/Off - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Simulator: Pairing with a Bluetooth Headset
[Interactive Simulation]
Learn how to pair your Motorola Xoom with your Bluetooth headset.
Motorola Xoom™ Simulator: Turning Bluetooth On and Off
[Interactive Simulation]
Explore how to turn Bluetooth functionality on and off on your Motorola Xoom.

Calendar

Add a Calendar Event - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Using the Calendar
[Video]
This Instructional Video will show you how to use your Calendar on your Motorola XOOM.
Length: 1:17

Calling & Dialing

Call Waiting - Smartphone
[Device-Specific Instructions]

Camera, Photos & Videos

Motorola Xoom™ Using Mirror Mode
[Video]
This Instructional Video will show you how to watch videos using mirror mode on your Motorola XOOM.
Length: 0:32
Transfer Pictures or Videos from the Device - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Motorola Xoom™ Video Chatting
[Video]
This Instructional Video will show you how to video chat with your Motorola XOOM.
Length: 0:52
Download Movies - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Camera
[Video]
This Instructional Video will show you how to take and edit pictures on your Motorola XOOM.
Length: 1:05
Motorola Xoom™ Simulator: Changing Shooting Mode
[Interactive Simulation]
Explore the different shooting modes, such as action, portrait, landscape, night, theater and beach, of your Motorola Xoom camera.
Motorola Xoom™ Simulator: Deleting a Picture
[Interactive Simulation]
Learn how to delete pictures from your Motorola Xoom.
Motorola Xoom™ Simulator: Deleting a Video
[Interactive Simulation]
Learn how to delete videos from your Motorola Xoom.
Motorola Xoom™ Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Motorola Xoom.
Motorola Xoom™ Simulator: Setting a Picture as Contact or Wallpaper
[Interactive Simulation]
A visual guide for setting a picture as a wallpaper or contact photo on your Motorola Xoom.
Motorola Xoom™ Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures through social media, email, and MMS using your Motorola Xoom.
Motorola Xoom™ Simulator: Sharing a Video
[Interactive Simulation]
Explore how to share videos through social media, email, and MMS using your Motorola Xoom.
Motorola Xoom™ Simulator: Switching Cameras
[Interactive Simulation]
Discover how to switch to the front-facing camera to take a picture with your Motorola Xoom.
Motorola Xoom™ Simulator: Switching Cameras
[Interactive Simulation]
Discover how to switch to the front-facing camera to record a video with your Motorola Xoom.
Motorola Xoom™ Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Motorola Xoom.
Motorola Xoom™ Using the Videocamera
[Video]
This Instructional Video will show you how to record and share videos on your Motorola XOOM.
Length: 1:25

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Motorola XOOM™
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
USB Debugging Mode - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Access Contacts - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Add a Contact - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
Delete a Contact - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
Edit a Contact - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
Link/Unlink Contacts - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your contact list in your Motorola Xoom.
Motorola Xoom™ Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact in your Motorola Xoom contact list.

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on The MORE Everything℠ Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Learn How Data is Being Used on Your Account
[Video]
The data utilization tool in My Verizon provides you with an easy to read estimate of your data usage and how it's broken out. Watch this video to learn more.
Length: 1:10
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Enable/Disable Data - Motorola XOOM™
[Device-Specific Instructions]
Data Roaming - Motorola XOOM™
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Data Roaming - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Date & Time

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
View MAC Address - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Device Settings

System Select - Android™
[Device-Specific Instructions]
Accelerometer Rotation - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Alerts - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Backlight - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Simulator: Adding Additional Accounts
[Interactive Simulation]
Learn how to add additional accounts to your Motorola Xoom.
Motorola Xoom™ Simulator: Changing the Notification Ringtone
[Interactive Simulation]
Learn how to change the default notification ringtone on your Motorola Xoom.
Motorola Xoom™ Simulator: Setting the Screen Timeout
[Interactive Simulation]
A visual guide for the saving energy on your Motorola Xoom tablet by adjusting your Screen Timeout.
Motorola Xoom™ Simulator: Setting to Silent
[Interactive Simulation]
A visual instruction guide for setting your Motorola Xoom to silent mode.
Motorola Xoom™ Simulator: Turning Airplane Mode On/Off
[Interactive Simulation]
Explore how to set your Motorola Xoom to airplane mode.
System Select - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail Auto Signature - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Gmail Notifications - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Gmail Synchronization - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Email Setup
[Video]
This Instructional Video will show you how to setup and use email on your Motorola XOOM.
Length: 1:17
Motorola Xoom™ Simulator: Adding a New Email Account
[Interactive Simulation]
Discover how to add a new email account to your Motorola Xoom.
Motorola Xoom™ Simulator: Composing an Email
[Interactive Simulation]
A step-by-step visual guide for composing an email using your Motorola Xoom.
Motorola Xoom™ Simulator: Downloading and Viewing an Attachment
[Interactive Simulation]
Discover how to download and view an email attachment on your Motorola Xoom.
Motorola Xoom™ Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using your Motorola Xoom.
Motorola Xoom™ Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to include an attachment to your email while using a Motorola Xoom tablet.
Motorola Xoom™ Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your Motorola Xoom.
Motorola Xoom™ Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Motorola Xoom.
Motorola Xoom™ Simulator: Setting an Email Alert
[Interactive Simulation]
Explore how to set up an email alert using your Motorola Xoom.
Remove Corporate Email Account (Exchange ActiveSync) - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail Account - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Email Messages - Motorola XOOM 4G LTE
[Device-Specific Instructions]
View Gmail Messages - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

Find Current Location (Google Maps™)
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Location Mode - Android™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (Google Maps™)
[Device-Specific Instructions]
GPS Location - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Gestures & Motions

Gestures (Google Maps™)
[Device-Specific Instructions]

Google Backup & restore

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Motorola Xoom™ Simulator: Adding Widgets
[Interactive Simulation]
Learn how to add new widgets and applications to your Motorola Xoom.
Motorola Xoom™ Simulator: Deleting Widgets
[Interactive Simulation]
Learn how to delete widgets and applications from your Motorola Xoom.
Motorola Xoom™ Simulator: Moving Widgets
[Interactive Simulation]
A visual instruction guide for moving widgests and applications on your Motorola Xoom's desktop.
Window Shade - Android™™ Tablet
[Device-Specific Instructions]

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Clear Temporary Internet Files - Motorola XOOM™
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enable/Disable Data - Motorola XOOM™
[Device-Specific Instructions]
Browser Cookies On/Off - Motorola XOOM™
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Motorola XOOM (MZ600), view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Browser Cookies On/Off - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Motorola XOOM 4G LTE (MZ602), view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Temporary Internet Files - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - Motorola XOOM™
[Device-Specific Instructions]
Edit a Browser Bookmark - Motorola XOOM™
[Device-Specific Instructions]
JavaScript Settings - Motorola XOOM™
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your Motorola XOOM (MZ600), checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
JavaScript Settings - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch a Browser Bookmark - Motorola XOOM™
[Device-Specific Instructions]
Motorola Xoom™ Simulator: Bookmarking a Site
[Interactive Simulation]
Learn how to bookmark a website in your Motorola Xoom.
Motorola Xoom™ Simulator: Exploring Voice Actions
[Interactive Simulation]
Visually explore other common voice actions you can use with your Motorola Xoom.
Motorola Xoom™ Simulator: Opening and Closing Browser Tabs
[Interactive Simulation]
A visual walkthrough of opening and closing tabs in your Motorola Xoom's web browser.
Motorola Xoom™ Simulator: Private Browsing
[Interactive Simulation]
Learn about using your Motorola Xoom for private browsing.
Motorola Xoom™ Simulator: Searching the Web
[Interactive Simulation]
Explore the most common ways to search the web while on a Motorola Xoom.
Motorola Xoom™ Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your Motorola Xoom to search the web with your voice.
Motorola Xoom™ Simulator: Searching the Web by Voice
[Interactive Simulation]
Explore how to use your voice to search the web while using your Motorola Xoom.
Motorola Xoom™ Simulator: Sharing a Web Page
[Interactive Simulation]
Explore how to share a webpage with a friend through social media, email, and MMS using your Motorola Xoom.
Web Browser - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Websites - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Keyboard

Motorola Xoom™ Keypad
[Video]
This Instructional Video will show you how use your keypad on your Motorola XOOM.
Length: 1:02

Language

Asian Language Support on Select Smartphones/Tablets
[General Information]
Asian Language Support on Select Smartphones/Tablets
Language Selection - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Asian Language FAQs
[FAQs]
Learn about using Asian languages on BlackBerry® and Android™ smartphones.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Unlock the Device - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Turn Off Screen Lock - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Set Up Screen Lock - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Mobile Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Play Music Files - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Transfer Music - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Navigating & Multitasking

Recently Used Apps - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Navigating
[Video]
This Instructional Video will show you how to use your Motorola XOOM.
Length: 2:51
Motorola Xoom™ Simulator: Accessing Notifications
[Interactive Simulation]
Learn how to access your Motorola Xoom's notification panel.
Motorola Xoom™ Simulator: Accessing Open Applications
[Interactive Simulation]
A step-by-step guide for accessing open applications on your Motorola Xoom.
Motorola Xoom™ Simulator: Getting Around on Your Device
[Interactive Simulation]
A interactive map of the most important features of your Motorola Xoom tablet
Motorola Xoom™ Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens while using your Motorola Xoom.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Perform a Factory Data Reset (Device Powered Off) - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), device not syncing. Before performing a factory data reset, you should always...
Initial Setup - Software Upgrade Assistant (Motorola)
[Device-Specific Instructions]
This shows how to install the Verizon Upgrade Assistant on your PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Software Update: Motorola XOOM
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Motorola XOOM.
Perform a Factory Data Reset (Device Powered On) - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), device not syncing. Before performing a factory data reset, you should always...
Perform a Factory Data Reset (Device Powered On) - Motorola XOOM™
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), device not syncing. Before performing a factory data reset, you should always...
Perform a Factory Data Reset (Device Powered Off) - Motorola XOOM™
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), device not syncing. Before performing a factory data reset, you should always...
Install System Updates - Motorola XOOM™
[Device-Specific Instructions]

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Insert the SIM Card - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Unblock SIM PIN - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Modify the SIM PIN - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Alerts - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Set Ringtones - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Volume Controls - Motorola XOOM 4G LTE
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate / make sounds when receiving texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues...

TV

Motorola Xoom™ Simulator: Viewing a Video on Your HDTV
[Interactive Simulation]
Discover how to play videos on your HDTV right from your Motorola Xoom.

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How To Use Verizon Messages
[Video]
Watch this video to learn how to customize messages, use Integrated Messaging on your phone, tablet and computer and take picture messaging to the next level with Verizon Messages.
Length: 4:03
Motorola Connect - Android
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Access Menus with Long Press - Android™
[Device-Specific Instructions]
Motorola Xoom™ Simulator: Adding a Settings Shortcut
[Interactive Simulation]
Discover how to add a settings shortcut to your Motorola Xoom tablet.

Transfer Content to/from Device

Transfer Files - Macintosh - Android™ File Transfer
[Device-Specific Instructions]
This shows how to transfer/move/upload music, pictures and videos between your Android device and a Mac computer. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Media Share - Android™
[Device-Specific Instructions]
Transfer Pictures or Videos from the Device - Motorola XOOM™ 4G LTE
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Motorola Xoom™ Simulator: Transferring Content from Your PC to your tablet
[Interactive Simulation]
A visual walkthrough for transfering content from your PC to your Motorola Xoom.
Motorola Xoom™ Simulator: Transferring Content from tablet to your PC
[Interactive Simulation]
Learn how to transfer content from your Motorola Xoom tablet to your PC.
Transfer Music - Motorola XOOM 4G LTE
[Device-Specific Instructions]

Wallpapers/Theme

Motorola Xoom™ Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change your Motorola Xoom's wallpaper or desktop background.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Add a Wi-Fi Network - Motorola XOOM 4G LTE
[Device-Specific Instructions]
Motorola Xoom™ Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Motorola Xoom to connect to a wi-fi network.
Wi-Fi On/Off - Motorola XOOM 4G LTE
[Device-Specific Instructions]

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