Verizon Wireless and Time Warner Cable FAQs

General Information

  1. What is the Time Warner Cable Offer?

    New or existing Time Warner Cable customers purchasing qualifying Time Warner Cable bundle packages through Verizon Wireless can receive a Reward Card up to $200 when they show proof of switch from existing provider and remain in service for 90 days.

  2. Who is eligible for the Time Warner Cable Reward Card offer?

    To be eligible for the offer, a new or existing customer must:

    • Sign up for a qualifying Time Warner Cable bundle package from Verizon Wireless:
      • Register within 30 days of installation at using the redemption code sent via email or postcard
      • Show proof of switch from another service provider
      • Remain in service and in good standing for 90 days

    Limited time offer available in select cities at participating retail locations or by calling 1-866-822-9466.

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  3. When will I get my Reward Card?

    If you have registered for the Reward Card and remained in the original services you ordered and in good standing for a minimum of 90 days (at no time can you default in payment) the reward card will be shipped. Delivery can take up to 6 weeks and you can check the fulfillment status by visiting the registration website and clicking on the status tab. You will be notified via email when the reward card has shipped.

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  4. I am already a Time Warner Cable customer. Can I get the offer?

    • The Reward Card offer is availble to existing Time Warner Cable customers when you add services on a qualifying bundle.

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  5. Which company will bill me for my services?

    You will receive a bill from Time Warner Cable for your Time Warner Cable services and a separate bill from Verizon Wireless for your Verizon Wireless services.

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  6. Which company should I call if I have a question about service?

    Please call Time Warner Cable for questions about your Time Warner Cable services at 1-800 TW CABLE. Call Verizon Wireless with any questions regarding your Verizon Wireless device or services at 1-800-2 JOIN IN.

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