Account Videos | How to Suspend or Reconnect Service

Length: 2:27


Description:

Let us put  your mind at ease if you find that your Verizon Wireless phone has been lost or stolen by showing you how simple it is to temporarily suspend and then reconnect your service.

Show Transcript

You’re constantly misplacing things. Your keys, the remote control for the TV, and yes, even sometimes your wireless phone. I can’t help you with the keys or the remote, but what I can do is help put your mind at ease if you find that you’re Verizon Wireless phone has been lost or stolen by showing you how simple it is to temporarily suspend your service. Even better, I’ll show you that it’s just as easy to reconnect your service when your phone turns up a week later.

One important thing to note is that there is no fee or cost to suspend or reconnect your service. Just go to www.vzw.com/suspend and sign into your “My Verizon” account, or if you’re already signed in, select “Suspend/Reconnect Service” from the account overview page. If you have more than one phone number on your account, select the number you want to suspend, and click next. Choose the reason why you’re suspending service. If you select Lost or Stolen, your line will automatically reconnect after 30 days maximum. If you select other, your line will automatically reconnect after 90 days maximum.


You’ll then be given the option to continue or suspend billing. If you choose to continue to be billed, your contract will keep running so you’ll still qualify for your upgrade on time. If you choose to suspend billing, it will extend your contract and upgrade eligibility dates. If you have a 4G device that has been lost or stolen, you will also be given the option to report it to Verizon. This will prevent your device from being activated on another line. After you choose which option is best for you, click “Next”, and your service is now suspended.

Once you find your phone under the couch a week from now, and are ready to reconnect your service, you can go to www.vzw.com/reconnect and sign into your “My Verizon” account, or select the same “Suspend/Reconnect” button from the My Verizon Navigation, or you can even sign in to the My Verizon Mobile App to reconnect. Select the line that you would like to reconnect.  You’ll then be given the choice to reconnect the same phone you suspended, or you can reconnect service with a different phone. Make your choice and click next. If you are reconnecting the phone you previously suspended, then you’re done! You are now reactivated. If you are activating another phone, you will be prompted to back up your contacts, enter the device I.D. and make plan changes if required. You can find complete instructions in the “Activate a Device” video. Once you’ve gone through those steps, you’re new phone will be active.


Whatever the reason is, whether your phone is lost or stolen, My Verizon makes it simple to suspend and reconnect service on the go, without any additional fees or costs.