Get help from a Customer Service Representative.
We can help you with your plan, features, answer questions about your devices, troubleshoot issues and more!
Want to talk to someone?
Ask Verizon 
From here you can chat with a customer service representative, engage Ask Verizon our automated support assistant, reach out to the community or connect through social media.
Ask Verizon
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Chat
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Live Chat
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Verizon Wireless Community
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Social
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Phone
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I need help with...
- Managing my account
- Understanding my bill
- Traveling abroad
- Using my device
- Shopping Verizon
Sign in for help managing your account.
Sign into My Verizon to ask about your current wireless plan and/or update services.
Need to ask questions or make changes?
Ask about your current wireless plan and/or update services.
Chat representatives are available 24/7.
Your last billing statement indicates you have a past due balance on your account. You can set up a payment arrangement or make a payment online in My Verizon.
If this doesn't answer your question, please contact Financial Services at 866-266-1445
Mon - Fri, 7 AM - midnight ET
Saturday, 8 AM - 8 PM ET
Mon - Fri, 7 AM - midnight ET
Saturday, 8 AM - 8 PM ET
Ask Verizon
Instant answers from our automated support assistant. Always available to help answer your questions.
Ask now❯
Sign in for information about your charges.
Sign into My Verizon to ask questions and get a detailed explanation of your bill.
Need an explanation of your charges?
Ask questions and get a detailed explanation of your bill.
Chat representatives are available 24/7.
Your last billing statement indicates you have a past due balance on your account. You can set up a payment arrangement or make a payment online in My Verizon.
If this doesn't answer your question, please contact Financial Services at 866-266-1445
Mon - Fri, 7 AM - midnight ET
Saturday, 8 AM - 8 PM ET
Mon - Fri, 7 AM - midnight ET
Saturday, 8 AM - 8 PM ET
Ask Verizon
Instant answers from our automated support assistant. Always available to help answer your questions.
Ask now❯
Sign in to find out how to use your device while traveling.
Sign into My Verizon to learn how to use your device outside of the United States.
Need to use your device while traveling?
Ensure you can use your device outside the United States.
Chat representatives are available 24/7.
Your last billing statement indicates you have a past due balance on your account. You can set up a payment arrangement or make a payment online in My Verizon.
If this doesn't answer your question, please contact Financial Services at 866-266-1445
Mon - Fri, 7 AM - midnight ET
Saturday, 8 AM - 8 PM ET
Mon - Fri, 7 AM - midnight ET
Saturday, 8 AM - 8 PM ET
Ask Verizon
Instant answers from our automated support assistant. Always available to help answer your questions.
Ask now❯
Sign in for help operating your device.
Sign into My Verizon to get tips and how-to solutions for your device concerns.
Need help operating your device?
Get tips and how-to solutions for your device concerns.
Chat representatives are available 24/7.
Your last billing statement indicates you have a past due balance on your account. You can set up a payment arrangement or make a payment online in My Verizon.
If this doesn't answer your question, please contact Financial Services at 866-266-1445
Mon - Fri, 7 AM - midnight ET
Saturday, 8 AM - 8 PM ET
Mon - Fri, 7 AM - midnight ET
Saturday, 8 AM - 8 PM ET
Ask Verizon
Instant answers from our automated support assistant. Always available to help answer your questions.
Ask now❯
Ready to shop now?
Click the chat icon on our shopping pages for instant help. (For Account, Billing, Travel or Device Usage, please select one of the categories above).
Sign in for help with placing your order.
Sign into My Verizon to get help selecting the right product.
Need advice to make your purchase?
Discover products and wireless services that may interest you.
Your last billing statement indicates you have a past due balance on your account. You can set up a payment arrangement or make a payment online in My Verizon.
If this doesn't answer your question, please contact Financial Services at 866-266-1445
Mon - Fri, 7 AM - midnight ET
Saturday, 8 AM - 8 PM ET
Mon - Fri, 7 AM - midnight ET
Saturday, 8 AM - 8 PM ET
I need help with...
- My Prepaid Account
Ask Verizon
Instant answers from our automated support assistant. Always available to help answer your questions.
Ask now❯
I need help with...
- Device support community forums
- Verizon accounts and service community forums
Select the Community space for your device.
Get answers from others that have your same device. Share your knowledge. Build your community reputation.
Select a Community space that best fits your topic.
Get answers. Share your knowlege. Build a community reputation.
All things Community can be found here: the latest news, featured members, and more.
I need help with...
- Finding device or account support
- Joining Verizon Wireless or buying a new device
- Verizon corporate or Verizon FiOS
Select the social network you prefer.
Connect with a Customer Service Representative that specializes in answering account and device questions through social media 24 hours a day, 7 days a week.
Select the social network you prefer.
Get product updates and share your passion for wireless tech with others.
I need help with...
- Finding device or account support
- Find your balance and make a payment
- Track your usage
- Learn more about Voice Mail and other features
- Joining Verizon Wireless or buying a new device
- Accessibility support
- Verizon FiOS
Customer Service Representatives can help with your device, account,
plan and bill questions during business hours.
24/7 automated phone system:
Customer Service
(800) 922-0204
or dial *611 from your mobile phone
Mon - Fri, 7 AM - 11 PM local time
Sat - Sun, 8 AM - 9 PM local time
Customer Service - Prepaid
(888) 294-6804
or dial *611 from your mobile phone
Mon - Sun, 6 AM - 11 PM local time
National Accessibility Customer Service
Get additional assistance due to physical or cognitive impairment
Mon - Fri, 8 AM - 9 PM ET
Contact a sales representative about solutions and services that fit your lifestyle or your business.
Consumer Sales
(800) 256-4646
Business Sales
(800) 526-3178
Contact a Customer Service Representative who specializes in accessibility.
National Accessibility Customer Service
Get additional assistance due to physical or cognitive impairment
Mon - Fri, 8 AM - 9 PM ET
Get help with Verizon Residential and Business services like FiOS, landline telephone, TV or Internet.
Verizon FiOS, home phone, TV or internet
1-800-VERIZON (1-800-837-4966)
What can we help you with?
Get answers to common questions online.
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My deviceGet started, troubleshoot or lost/stolen device
My accountBilling questions, account sign in or change plans
Shopping VerizonShop devices, view plans and join Verizon today
We ran into a system error while looking up your device
We found no active devices on your account.
Getting started
Getting started
Troubleshooting
Troubleshooting
Lost/stolen or damaged device
Lost/stolen or damaged device
Go to My Verizon for Your Account Specific
InformationBilling questions
Billing questions
Upgrading or replacing equipment
Upgrading or replacing equipment
Plan and account changes
Plan and account changes
We ran into a system error while looking up your device
We found no active devices on your account.
Contact a Sales Representative
Shop online
Shop online
Find a Store
Device shortcuts
These are quick ways to get account information by text message to your device. Just text or call one of the shortcuts on your phone to get your answer quickly.
Regular billed Prepaid #BAL (#225) + Send = Check balance *611 + Send = Check balance #MIN (#646) + Send = Minutes used *86 + Send = Voice mail #PMT (#768) + Send = Make payment #PMT (#768) + Send = Make payment #DATA (#3282) + Send = Data used #UPG (#874) + Send = Upgrade eligibility Mailing addresses
- Customer Service
- Prepaid Customer Service
- Payment Address
- Website Issues
- Bankruptcy
Verizon Wireless
ATTN: Correspondence Team
PO Box 5029
Wallingford, CT 06492Verizon Wireless
ATTN: Correspondence Team
PO Box 5029
Wallingford, CT 06492
Verizon Wireless Internet Operations
One Verizon Way
Basking Ridge, NJ 07920Verizon Wireless Bankruptcy Administration
500 Technology Drive
Suite 550
Weldon Spring, MO 63304
