NV 702/725 Area Code Overlay FAQ

1.      What is an area code overlay?

An overlay is the addition of another area code to the same geographic area as an existing area code. An overlay does not require you to change your existing area code or telephone number, but does require you to dial the area code and the seven-digit number for all calls. In Nevada, the 725 area code is being added to the area served by the 702 area code. See map below of the 702 / 725 overlay area.

NV Overlay Map

2.      Who is affected by the Nevada 702 / 725 area code overlay?

Anyone who has a telephone number with a 702 area code is affected, as well as anyone that receives a telephone number from the 725 area code in the future. The 702 area code generally covers all of Clark county and principally the greater Las Vegas area; serving communities such as Boulder City, Henderson, Las Vegas, Laughlin, Mesquite and North Las Vegas. The 725 area code will cover the same geographic area as the 702 area code.

3.      What is the new dialing procedure for customers with a 702 or 725 area code?

The new 725 area code is being added to the geographic area served by the 702 area code. Because more than one area code will serve the same geographic area, if you have a 702 or 725 telephone number, you will need to dial the area code for all calls, including calls within the same area code. To complete local calls from a phone with a 702 or 725 area code, the new dialing procedure requires you to dial the area code + telephone number.

4.      When will the Nevada 702 / 725 area code overlay dialing change begin?

Beginning August 3, 2013, if you have a 702 area code, you should begin dialing the area code for all calls. There will be a grace period, so if you forget and dial just seven digits during the grace period, your call will still be completed.

Beginning May 3, 2014, if you have a 702 area code, you must use the new dialing procedure for all calls. On or after this date, if you do not use the new dialing procedure, your call will not be completed, and a recording will instruct you to hang up and dial again.

Beginning June 3, 2014, new telephone lines or services may be assigned numbers with the 725 area code. If you have a 725 area code, you must dial the area code + telephone number on all calls or the call will not be completed.

5.      Why is the Nevada 702 / 725 area code overlay necessary?

To ensure a continuing supply of telephone numbers, the 725 area code is being added to the area served by the 702 area code. Because more than one area code will now serve the same geographic region, the area code + telephone number must be used when dialing any telephone number, including calls within the same area code.

6.      Will the Nevada 702 / 725 area code overlay affect my service?

No, you will only need to dial the area code for all calls. Your current area code and seven-digit telephone number will not change. The price of a call, your plan and coverage area, and other rates and services will not change because of the overlay. All local calls will remain local, regardless of the number of digits dialed.

7.      What will I need to do to prepare for the Nevada 702 / 725 area code overlay?

In addition to dialing the area code + telephone number for all calls, you should also complete the following items:

* Update any preprogrammed seven-digit telephone numbers in your mobile device to include the area code, as well as any text or email alert services.

* Reprogram all services, automatic dialing equipment or other types of equipment that are programmed with a seven-digit telephone number to include the area code. Some examples include life safety systems, fire or burglar alarm and security systems, security gates, speed dialers, call forwarding settings, fax machines, Internet dial-up numbers, voice mail services and similar functions.

* Check your websites, business stationery, advertising materials, personal and business checks, contact information and your ID tags to ensure the area code is included.

8.      What will remain the same after the Nevada 702 / 725 area code overlay is implemented?

The following items will not change:

* Your telephone number, including current area code.

* The price of a call, coverage area or other rates and services.

* Calls that are considered local now will remain a local call, regardless of the number of digits dialed.

* You will still dial just three digits to reach 911.

* If 311, 411, 511, 611, 711 or 811 are currently available in your community, you still will call them by dialing just three digits.

9.      How will customers with a 702 or 725 area code need to dial calls after the Nevada 702 / 725 area code overlay is implemented?

Because two area codes (702 and 725) will serve the same geographic area, if you have a 702 or 725 area code, you will need to dial the area code and telephone number for all calls.

10.    Where can I find more information about the Nevada 702 / 725 area code overlay?

If you have any questions about the 702 / 725 area code overlay, please contact us at (800) 922-0204.

 

Need Assistance?