Lifeline Program

Discounted wireless phone service for qualified low-income customers.

What is Lifeline?
The Lifeline program is a government assistance program that offers a monthly discount to qualified low-income customers. If you qualify for the Lifeline discount, you are eligible to receive up to $9.25 per month in discounts on your Verizon Wireless monthly bill.

As part of the Lifeline program, the Tribal Link Up assistance provides eligible Tribal Land subscribers a discount that is 100% of the customer's one-time customary activation fee. It is limited to one time per home address per subscriber.

Verizon Wireless, as an Eligible Telecommunications Carrier (ETC), is authorized to provide lifeline-supported services in parts of Iowa, North Dakota, New York and Wisconsin. Lifeline-supported service is not available in all areas of these states.

Only eligible customers may enroll in the Lifeline program (see How do I qualify), and the program is limited to one discount per household. There are restrictions to the Lifeline program. Please read the sections below.

How much can I save?
If you qualify for this program, Lifeline can save you at least $9.25 a month on your wireless bill depending on the state where you live. See the "View Brochure and Coverage" section below for details on the Lifeline-supported services by state. If you live on federally-recognized Tribal lands, you may qualify for additional discounts.

How do I qualify?
Qualifications for the Lifeline discount program vary by state. Verizon Wireless offers Lifeline service in parts of Iowa, North Dakota, New York and Wisconsin. Lifeline service is not available in all areas in these states.

You must produce documentation to demonstrate your qualifications. To see if you qualify and to obtain an application, click on the link below.

Check your state's eligibility

Lifeline applicants must provide two proofs of ID and certify under penalty of perjury that they participate in an eligible program.

Are there any restrictions?
Yes, only one Lifeline discount is allowed per household. A household is not permitted to receive Lifeline benefits from multiple providers (for example, if you receive a Lifeline discount on your wireless service, you would not also qualify to receive that discount on your home phone service).

Violation of the one per household rule will result in the subscriber's de-enrollment from the program. Lifeline is a non-transferable benefit, and the subscriber may not transfer his or her benefit to any other person. You will be required to certify under penalty of perjury that you will comply with this requirement.

Lifeline applicants must provide two proofs of identification and certify under penalty of perjury that they participate in an eligible program. Consumers who willfully make false statements in order to obtain the benefit can be punished by fine or imprisonment or can be barred from the program.

A Lifeline customer's residential address must be in an area where Verizon Wireless is approved to offer Lifeline service. Lifeline assistance may not be applied retroactively.

The Tribal Link Up assistance cannot be applied to customer facilities or equipment, including the cost of your phone. Link Up assistance may not be applied retroactively.

What are the monthly rate plan options for Lifeline?
Verizon Wireless is pleased to offer two Lifeline monthly rate plans: the $33.99 Lifeline Plan which requires a compatible wireless handset and the $19.99 Home Phone Connect Plan which requires a Home Phone Connect Device. For more information please call 1.800.417.3849.

If you choose the $33.99 Lifeline Plan:

  • You will receive Basic Voice Mail with Message Waiting Indicator, Caller ID, Call Waiting, 3-Way Calling, Call Forwarding and No Answer/Busy Transfer at no additional charge. Other services such as data service, text messaging, handset insurance, and roadside assistance are not available as part of your Lifeline service. All charges, either recurring or nonrecurring, for any service or feature other than those included in the Lifeline plan shall be billed at applicable rates and charges.
  • Your package will include 400 Anytime Minutes and 1000 Mobile to Mobile Calling minutes within the Local Coverage Area. A charge of 45¢ per minute applies to incoming and outgoing calls made after the allowance is exhausted. Roaming outside the Local Call Coverage Area is prohibited. The plan does not include Nights & Weekends.
  • You will not be charged a separate toll charge for outgoing Domestic Long Distance calls made from your wireless phone while you are within your Local Coverage Area. Airtime charges apply. Domestic Long Distance includes calls made from within your Local Coverage Area to anywhere within the United States or Puerto Rico.

If you choose the $19.99 Home Phone Connect Plan:

  • Your plan includes Unlimited Single Line Calling using the Home Phone Device.
  • You will not be charged a separate toll charge for outgoing Domestic Long Distance calls. Domestic Long Distance includes calls made from within your Local Coverage Area to anywhere within the United States or Puerto Rico.
  • You will receive Basic Voice Mail, Call Waiting, Call Forwarding, 3-Way Calling, Caller ID (number only), and Last Number Callback at no additional charge. Other services such as data service, text messaging, handset insurance, and roadside assistance are not available as part of Lifeline service. All charges, either recurring or nonrecurring, for any service feature other than those included in the Lifeline plan shall be billed at applicable rates and charges.
  • The Home Phone Connect device requires a connection to an existing cordless or corded handset.
  • The device does not allow for: DSL or dial up Internet service, DVR, Dish Network, and DirecTV, credit card machines, PBX or Centrex Systems, medical alert dependencies, fax machines and some home security systems.


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