|Why are you charging fees for Upgrades, Activations & Restocking?||Fees cover the cost of bringing on a new line of service or upgrading existing equipment and helps us continue to deliver the best network experience for you and your business.
Becoming a business customer also gives you the power of choice for your business by opening up additional benefits that help drive business success such as:
|Are there any exceptions to the upgrade, activation, restock fees.||Yes, the following exceptions/exclusions apply:
Customers who will be excluded from Upgrade, Activation, Restock Fees:
Business customers on a Consumer Plan must move to a Business Price Plan to have fees waived. The waiver of these fees is a Business Price Plan benefit, unless you have 10 or fewer lines
|When does this policy go into effect?||On or after January 17th, 2020 customers may incur upgrade fees, activation and/or restocking fees . The fee will be refunded if the device is returned within 30 days.|
|If I have questions how do I get support?||Click here to login and chat with us or call 800.922.0204.|