Wireless Number Change FAQs

 

General Information

  1. How do I change a wireless number?
  2. How much does it cost to change my number?
  3. What should we do if an end user is receiving harassing phone calls?
  4. How do I change my phone number from one state to another?
     
 

General Information

  1. How do I change a wireless number?
     
    1. Go the Manage Account* tab and click Manage Wireless Numbers.
    2. Check off the number you wish to change and in the Actions dropdown menu click Change Wireless Number.
    3. Select the area code and exchange for the new number (the exchange is the first three digits after the area code).
    4. Follow the prompts.

    Note: Not all My Business Account users will be able to access this page. Access to the page is determined by the role you were assigned in My Business Account. For more information, please contact your company administrator.
     
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  2. How much does it cost to change my number?
     
    The standard charge for a wireless number change is $15; however, this may vary based on your company’s contract.
     
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  3. What should we do if an end user is receiving harassing phone calls?
     
    Change the wireless number. Follow the steps in the FAQ above.
     
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  4. How do I change my phone number from one state to another?
     
    Please call Customer Service at (800) 922-0204 for assistance.
     
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