One TalkSM from Verizon FAQs

Basics and Benefits

  1. What is One Talk?
  2. Who's eligible for One Talk?
  3. How can I get One Talk?
  4. Can I make Wi-Fi calls with One Talk?
  5. What is simultaneous voice and 4G LTE data?
  6. What are the required plans for the account and user?
  7. Which devices support One Talk?
  8. How much does One Talk cost?
  9. Can I use my existing desk phones with One Talk?
  10. What type of Internet service do I need to run One Talk on a desk phone?
  11. Can I use my existing telephone number as my One Talk number?
  12. Which smartphones support the One Talk Dialer (native dialer replaced with the One Talk Mobile App experience)?
  13. Which smartphones support the One Talk Mobile App (an app dialer experience that is in addition to the native dialer and its mobile number)?
  14. What desk-phone headsets are supported by One Talk?

Getting Started and Setting Up One Talk

  1. What should I expect after I purchase One Talk from Verizon?

Service and Availability

  1. Once I have the One Talk Mobile App, how will I know whether I'm receiving a business call or a personal call?
  2. What if I do not want to receive business calls after hours?
  3. What will happen to my active calls when I roam off of the 4G LTE network?
  4. When I'm using One Talk, what can I do to avoid dropped calls if I'm in a weak 4G LTE coverage area?
  5. Why does the video calling quality vary?

The iOS Basic Dialer

  1. What are the different ways to access and manage the One Talk number with my smartphone?
  2. What are the available feature codes?
  3. How do I remove a Feature Access Code setting?
  4. What group features are available to a One Talk iOS Basic Dialer only user?
  5. What user features are available on the One Talk iOS Basic Dialer?
  6. Can I use FaceTime for a video call?
  7. What is the best method to access my One Talk Voice Mail?
  8. Can I manage conference calls with the iOS Basic Dialer as I do on my iPhone?

Billing

  1. How will One Talk be presented on my bill?
  2. How will One Talk Auto Receptionist and Hunt Group be presented on my bill?
  3. How am I billed for One Talk calls?

Making One Talk Voice Calls

  1. How do I make a One Talk voice call?
  2. Can I still make or receive One Talk voice calls if the Mobile Data setting is turned off on my device?
  3. How much data is used for a 1-minute voice call?

Making Video Calls (only applicable to video calling-capable mobile phones)

  1. How much data is used for a 1-minute video call?
  2. How do I make a video call?
  3. How do I make a video call over Wi-Fi?
  4. Can I upgrade an active voice call to a video call?
  5. How can I find a contact who can video calli with me?
  6. How do I set up a multi-party call?

Advanced Q&A

  1. Why do I need to remove certain existing features to get One Talk?
  2. Will the SIM card from my current device work with a new One Talk-capable phone?
  3. Can I add One Talk to a phone with service provided by another wireless carrier?
  4. Where can I buy One Talk desk phones?
  5. I added One Talk to my account. How do I add it to my employee’s personal phones?
  6. Can I use any existing phone jack at my office for One Talk desk phones?
  7. How long does it take for my service to be ready?
  8. Can I have different greetings on the Auto Receptionist for after hours and/or holidays?
  9. What are the ports and protocols required to allow the desk phone and mobile clients to properly authenticate and receive service?

Troubleshooting

  1. Why can't I make a One Talk call?
  2. How do I get a new PIN for the Mobile App?
  3. I am getting an error and can't register my desk phone. What should I do?

Basics and Benefits

  1. What is One Talk?

    One Talk is a multi-line telephone solution that can help employees who work in an office, are on the go and remote, or a combination of both.

    Your mobile telephone number is shared across multiple devices, giving you access to calls and business telephone features on any of your common devices, including:

    • Smartphones
    • Tablets
    • Verizon One Talk desk phones

    For a complete list of features, see our One Talk Features page.

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  2. Who's eligible for One Talk?

    One Talk is available on any business account in the domestic U.S., regardless of the size, type and location of the business. It can be used on Verizon Wireless devices, as well as any other carrier devices (smartphones or tablets).

    One Talk is available to anyone who has either been preauthorized or issued a Verizon One Talk telephone line by the business they work for.

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  3. How do I get One Talk?

    You can get One Talk and related devices:


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  4. Can I make Wi-Fi calls with One Talk?

    Yes. One Talk calls can be initiated through any type of connection you have, including the Verizon 4G LTE network and Wi-Fi.

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  5. What is simultaneous voice and 4G LTE data?

    This functionality is identical to HD Voice. With One Talk, you can place a voice and/or video call, and perform other functions while the call is still active. For example, you can call someone and simultaneously browse the internet, check your email and more on your mobile device.

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  6. What are the required plans for the account and user?

    One Talk can be added to lines on the following plans:

    • The MORE Everything® Plan For Small Business (up to 10 lines)
    • Small Business Plans (up to 25, 50 or 100 lines)
    • The Verizon Plan (up to 10 lines)
    • The new Verizon Plan (up to 10 lines)
    • The Verizon Plan for Business (up to 25 lines)
    • The new Verizon Plan for Business (up to 25 lines)
    • Flexible Business Plans
    • Nationwide for Business Plans (supported later in 2016)

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  7. Which devices support One Talk?

    See our One Talk Supported Devices page for a list of all compatible devices for One Talk.

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  8. How much does One Talk cost?

    The price for One Talk is typically $25/month per user.

    If you only add the One Talk Dialer to your certified device with no shared endpoints on the same mobile line, the price is $15/month. Certified devices include:

    • Samsung Galaxy S® 6 and S 6 edge
    • iPhone SE
    • iPhone® 6 and 6 Plus
    • iPhone 6s and 6s Plus
    • iPhone 7 and 7 Plus

    The Auto Receptionist and Hunt Group numbers are $20/month, but each business account receives one AR and HG feature free of charge and then each additional number is $20/month.

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  9. Can I use my existing desk phones with One Talk?

    No. One Talk requires new desk phones from Verizon. One Talk has functionality built in to the phones and provides service that makes them secure, simple to provision and install.

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  10. What type of internet service do I need to run One Talk on a desk phone?

    One Talk desk phones utilize Voice over Internet Protocol (VoIP) technology, and require a broadband internet connection to connect to the Verizon Wireless network. The amount of broadband bandwidth and speed required is directly related to the quantity, type of desk phones and other devices sharing the broadband internet service.

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  11. Can I use my existing telephone number as my One Talk number?

    Yes. You can use existing mobile numbers or landline numbers as your One Talk number. 

    If you want to use an existing number that isn’t serviced through Verizon Wireless, you can port your number to Verizon Wireless and add the One Talk feature to your devices. Number porting is available from all mobile and landline services in the US.

    There are a few limitations to reuse existing Verizon mobile numbers on the One Talk app, Auto Receptionist and Hunt Group. Please consult your sales representative for a list of restrictions.

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  12. Which smartphones support the One Talk Dialer (native dialer replaced with the One Talk Mobile App experience)?

    The dialer optopns on the smartphone makes all originated and received calls a more natural experience. Just make or answer a call as you normally would, and all of your business features are right there on the screen. 

    Enhanced dialer is available on the following devices:

    • Samsung Galaxy S 6
    • Samsung Galaxy S 6 edge

    iOS Basic dialer enhancement is available on the following devices:

    • iPhone SE
    • iPhone 6 and 6 Plus
    • iPhone 6s and 6s Plus
    • iPhone 7 and 7 Plus

    The number of supported devices will increase over the following months.

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  13. Which smartphones support the One Talk Mobile App (an app dialer experience that is in addition to the native dialer and its mobile number)?

    The One Talk Mobile App provides the same business features as the Enhanced Dialer and brings the user into the overall Business Group features. When receiving a call, the app will open on your screen, so you can answer. To make a call, you’ll need to first open the app, and then enter the number you want to call. 

    You can add the One Talk Mobile App service to any iOS (version 9.0 or higher) or AndroidTM (5.0 Lollipop or higher) smartphone or tablet, including those purchased through a service provider other than Verizon.

    If your employee has a personal phone with service through a provider other than Verizon, that phone could still be eligible for One Talk. If eligible, the One Talk Mobile App will need to be installed on that device, and the user will have two phone numbers, his/her personal phone number and a second One Talk phone number.

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  14. What desk-phone headsets are supported by One Talk?

    There are numerous Bluetooth®, wireless and wired desk-phone headsets from several manufacturers supported by One Talk. For a complete list of compatible headsets, see our One Talk Supported Headsets page.

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Getting Started and Setting Up One Talk

  1. What should I expect after I purchase One Talk from Verizon?

    After you purchase One Talk:

    1. Complete and review your service order with a representative.

      • Verify that the business numbers, devices and user phone numbers are appropriate for your business. If you should require additional lines of service, you can add them through My Business Account.
      • If you’re porting (transferring) existing phone numbers from another service provider:

        1. Make sure you understand the porting process and timing. Refer to our Local Number Portability FAQs for more information.
        2. Don't disconnect current phones or call your service provider to disconnect lines until after the documented port date. Your number may not be able to be ported if you disconnect service before porting is complete. Also, your new Verizon One Talk desk phone won’t receive calls to the ported number until after the port date.
        3. Each desk phone will require AC power. You’ll need an AC outlet near the desk phone, or you can use a LAN router that supports Power over Ethernet (PoE). Consult your data router instruction manual to confirm it can support PoE, if that is your preference.

      Note: You can check the status of your port and view your port date online.

    2. You’ll receive a Getting Started email that will help you get your business set up with One Talk.

      The account administrator for your Verizon Wireless service will receive an email with links to important information. Follow the instructions in the email to receive the best result.

      It is important that you become familiar with Terms and Conditions for One Talk.

    3. Prepare your business for service with desk phones.

      1. If you’ve ordered desk phones, conduct a quick broadband test of your bandwidth during busy business hours. This will ensure that the quality of your phone service will be sufficient. 
      2. Each desk phone will require a connection to your local area network (LAN) for service. Most desk phones will use a wired Ethernet connection to a router in your business.

        Assess whether there will be a need to install or move Ethernet cable jacks. This will depend on where your local data router and the wired jacks for your data network are located.

        • If you need to add or move jacks for your desk phones, you can contact the IT installer that you use for your computer networking, or contact our partner CompuCom Tech-Zone for service.
        • If you have the T46G with a Wi-Fi USB adapter, or the T49G, you can connect these wirelessly to a Wi-Fi router in your business.

      3. Each desk phone will require AC power. You’ll need an AC outlet near the desk phone, or you can use a LAN router that supports Power over Ethernet (PoE). Consult your data router instruction manual to confirm it can support PoE, if that is your preference.

    4. If you ordered a desk phone or new mobile phones, you’ll receive an order confirmation within a day, and the devices should arrive within 48 hours. Any device associated with a ported phone number won’t function until the port date.

    5. Sign in to your Verizon My Business Account.

      1. Although not required, you may want to set a few solution preferences for your business such as:
      2. If you have a desk phone and want to repurpose it or assign a different number to the device, please have the administrator match the numbers to the devices accordingly in the My Business portal. You’ll provide the phones with their numbers to each employee when they arrive.
      3. If Auto Receptionist and/or Hunt Group numbers are part of the business solution, please set up the call management rules on the Manage Service page in My Business Account.
      4. Set the E911 addresses for the desk phones:
        One Talk supports E911 requirements. Desk phone registration requires the entry of a valid E911 address during initial installation to associate the devices with a physical address of the phone. This ensures that 911 PSAP calls can be routed correctly. You are responsible for updating the address as needed. You’ll be prompted to update any time the phone is turned off and on again.

        The mobile devices have a client that runs in either One Talk Dialer mode or Mobile App mode.

        Smartphone calls from the One Talk Dialer use standard Verizon Wireless 911 routing and emergency call control policies whenever an emergency call is placed.

        Note: Always use the geo-location of the device.

        When installing the One Talk Mobile App, you’re prompted for a location.

        • While using the One Talk Mobile App on the Verizon network, the call goes out over 4G LTE or 1x and it uses the geo-location of the device.
        • While using the One Talk App over an Ethernet/Wi-Fi over LAN connection, the app uses the stored-address location of the device (which is different from that for the desk phone).

    6. Contact your local phone-book publisher to ensure it continues to publish your business telephone number and name in the next scheduled prints.

    7. Connect your devices.

      1. Desk-phone-service initialization is designed for simple, self-installation. Should you require a professional installer and don’t have an IT contractor, we’ll recommend CompuCom Tech-Zone for you. A professional installer may be required to install or move jacks.
      2. The desk phones will operate with most default settings on your router and firewalls. If your IT manager has made changes from the defaults, you may need to adjust the settings to enable VoIP behind a firewall.
      3. For any desk phone associated with a ported telephone number, please coordinate with the professional installer to complete jack installation/moves and networking changes prior to the port date.
      4. Desk phones come with two ports: Internet and PC. This allows the desk phone and PC to share the same Ethernet/Internet cable line. If you should require professional installation, we recommend Compucom.

    8. Test the phone lines.

      1. Use the device to answer an incoming call and place an outgoing call to and from the business.
      2. Ported phone numbers won’t make or receive calls before the port date.

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Service and Availability

  1. Once I have the One Talk Mobile App, how will I know whether I’m receiving a business call or a personal call?

    When calls are placed to your business number for the One Talk service, the One Talk Mobile App will present itself for you to answer the call, rather than device’s dialer.

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  2. What if I don't want to receive business calls after hours?

    One Talk provides several group and user features that can be activated to facilitate the handling of calls after hours. You can set the device to Do Not Disturb after hours, or apply many of the other features such as Call Forwarding, Call Acceptance/Rejection, Group Forwarding, etc. Available on all desk phones, One Talk Mobile App and One Talk Enanced Dialer. This function is not available on the One Talk iOS Basic Dialer.

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  3. What will happen to my active calls when I roam off the 4G LTE network?

    Similar to Verizon HD Voice, a One Talk call will drop if you leave Verizon’s 4G LTE coverage, unless the device is enabled for Wi-Fi Calling and a Wi-Fi network is available.

    When outside of 4G LTE network coverage, the One Talk Mobile App will revert to the dialer of the mobile smartphone to make and receive calls. Only the advanced business features will be unavailable at that time.

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  4. When I'm using One Talk, what can I do to avoid dropped calls if I'm in a weak 4G LTE coverage area?

    One Talk works best when you’re in 4G LTE coverage. The calling behavior will fluctuate once you move outside of 4G LTE territory. If possible, connect to a Wi-Fi network when you’re not in a strong 4G LTE coverage area.

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  5. Why does my video calling quality vary?

    Video calling uses the data connection of the mobile device to transmit the video to the network. Video quality is fully dependent on the signal strength and bandwidth received by the device with a 4G LTE radio.

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The iOS Basic Dialer

  1. What are the different ways to access and manage the One Talk number with my smartphone?

    There are 3 ways to access and manage your One Talk service number with your smart phone:

    • One Talk Enhanced Dialer
    • One Talk Mobile App
    • One Talk iOS Basic Dialer

    The differences between the three depend on the smartphone carrier or device, and how you set up features from the smartphone and access the features.

      One Talk Enhanced Dialer (LTE)
    One Talk Mobile App
    One Talk iOS Basic Dialer
    Eligible Carriers
    Verizon Wireless
    Any carrier Verizon Wireless
    Eligible Devices
    Samsung Galaxy S6 and S6 edge
    Android & iOS iPhone SE
    iPhone 6, 6 Plus
    iPhone 6s, 6s Plus
    iPhone 7, 7 Plus
    Quantity of telephone numbers on device
    1 Number:
    One Talk Number
    2 Numbers:
    One Talk Number
    Device Number
    1 Number:
    One Talk Number
    Set / configure features directly from mobile device
    Set using dialer menu:
    • Call Forward (4-options)
    • Do Not Disturb
    • Deactivate Device
    Set using app menu:
    • Call Forward (4-options)
    • Do Not Disturb
    • Deactivate Device
    Set using device settings: DND

    Set using Feature Access Code (FAC, e.g., **72 for Call Forward)
    Use features during an active call Use via dialer icons:
    • Upgrade to Video Calling (enabled devices)
    • Call Move / Retrieve / Transfer Barge
    • Line appearance
    Use via app icons:
    • Upgrade to Video Calling (enabled devices)
    • Call Move / Retrieve / Transfer Barge
    • Line appearance
    Use via FAC:
    • Call Move / Retrieve / Barge
    Start via dialer icon:
    • Video Call - FaceTime

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  2. What are the available feature codes?

    The complete list of Feature Access Codes (FAC) is in the Feature tab in the One Talk portal.

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  3. How do I remove a Feature Access Code setting?

    FAC codes are paired: One to turn ON and one to turn OFF.

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  4. What group features are available to a One Talk iOS Basic Dialer-only user?

    All group features. A One Talk iOS Basic Dialer user can participate in all feature settings.

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  5. What user features are available on the One Talk iOS Basic Dialer?

    All user features. A One Talk iOS Basic Dialer only user can access all settings in My Verizon. Once set, the feature will apply to the mobile device number.

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  6. Can I use FaceTime for a video call?

    Yes. You can FaceTime® to any other FaceTime-capable device. It’s not limited to One Talk user lines.

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  7. What is the best method to access my One Talk Voice Mail?

    Call *86. It may expedite your connection to the Voice Mail system.

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  8. Can I manage conference calls with the iOS Basic Dialer as I do on my iPhone?

    Manage conference call options, such as dropping one party, are not available.

    iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.

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Billing

  1. How will One Talk be presented on my bill?

    Each One Talk phone number has its own line item on your bill (e.g., $10 line access for the One Talk MTN, and $15 feature charges for One Talk service, equaling $25/month).

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  2. How will One Talk Auto Receptionist and Hunt Group be presented on my bill?

    Each business account with One Talk receives 1 free Auto Receptionist and Hunt Group. Each feature will be presented on the bill with a $20 charge and an applicable credit.

    Each additional Auto Receptionist and Hunt Group will be billed at $20/month.

    Note: It may take up to 2 months for the monthly credit to appear on an existing account.

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  3. How am I billed for One Talk calls?

    All One Talk voice minutes and usage are tracked for reporting purposes on your bill, regardless of the device used. This lets you review the calls you’ve made during your billing cycle, but it doesn’t mean you pay extra for your calls.

    The way your calls are billed varies by device:

    • One Talk HD Voice calls initiated over the One Talk Dialer (Enhanced or iOS Basic) on One Talk-capable Verizon smartphones will use your plan minutes. However, all plans available for One Talk come with unlimited minutes and text.
    • Calls placed from a One Talk desk phone use a broadband connection to the Verizon network. These calls don’t use your plan minutes. They use data from your broadband provider (ISP), which is included in your monthly broadband service charges.
    • Calls placed from the One Talk Mobile App on a smartphone or tablet use data instead of minutes. These calls will deduct from your data plan, unless the device is connected to a Wi-Fi network.

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Making One Talk Voice Calls

  1. How do I make a One Talk voice call?

    To place a call using the One Talk Mobile App or One Talk Dialer:

    1. Find the One Talk icon on the Applications menu.
    2. Dial the number.
    3. Tap Send to call the other party.

    To place a call using the One Talk iOS Basic Dialer:

    1. Find the Phone icon.
    2. Dial the number.
    3. Tap Send to call the other party.

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  2. Can I still make or receive One Talk voice calls if the Mobile Data setting is turned off on my device?

    Yes. The One Talk Dialer can still make and receive voice calls using the One Talk service without data. The One Talk Mobile App requires data, and Wi-Fi can be used a substitute for mobile data. However, video calls can’t be placed because they use the data connection.

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  3. How much data is used for a 1-minute voice call?

    A One Talk voice call using the Mobile App consumes .5MB per minute.

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Making Video Calls (only applicable to video calling-capable mobile phones)

  1. How much data is consumed for a 1-minute video call?

    A One Talk one-way voice/video call consumes 3.5MB per minute.

    A One Talk two-way voice/video call consumes 6.6MB per minute.

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  2. How do I make a video call?

    To place video calls on One Talk (Enhanced Dialer or Mobile App):

    1. Enter the number on the Keypad tab (native or enhanced).
    2. After connecting, tap the Video Camera icon.

    If a call is initiated as a voice call, at any point during the conversation that call can be upgraded to a video call (as long as the other party has video calling capabilities on his/her device, denoted by an active Video icon on the phone display).

    To place video calls on One Talk iOS Basic Dialer:

    1. Enter the number on the Keypad tab (native or enhanced).
    2. After connecting, tap the Video Camera icon.

    See iOS Basic Dialer for available features.

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  3. How do I make a video call over Wi-Fi?

    Ensure the device is connected using the Wi-Fi setting and not the 4G LTE connection.

    You can make a One Talk Wi-Fi call (Voice and/or Video) the same way you would on any video calling-capable mobile device:

    1. Dial a number with the phone dialer (native or enhanced).
    2. Tap the Video Camera icon on the dialer.

    If a call is initiated as a voice call, at any point during the conversation that call can be upgraded to a video (as long as the other party has video capabilities on his/her device, denoted by an active Video icon on the phone display).

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  4. Can I upgrade an active voice call to a video call?

    Yes. At any point during the conversation, a One Talk Mobile App or Enhanced Dialer voice call can be upgraded to a video call (as long as the other party has video capabilities on their device, denoted by an active Video icon on the phone display).

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  5. How can I find a contact who can video call with me?

    In One Talk, the address book in the device with a One Talk Enhanced Dialer and in the Mobile App will provide a visual representation (icon) of the contacts who have a One Talk and HD Voice device enabled for Video Calling. This visual representation will appear in the form of a “green highlighted” video icon.

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  6. How do I set up a multi-party call?

    In One Talk, a multi-party conference call is created by calling individuals one by one and adding them to the call:

    One Talk Enhanced Dialer and One Talk Mobile App

    1. While on a call, tap the New Line icon and call the next participant.
    2. When the participant answers, merge the participants by dragging the line currently on hold to the active line.

    One Talk iOS Dialer

    1. While on a call, tap the Add Line icon and call the next participant.
    2. When the participant answers, merge the participants by dragging the line currently on hold to the active line.

    Repeat these steps until the desired number of participants (up to a maximum of six) is reached.

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Advanced Q&A

  1. Why do I need to remove certain existing features to get One Talk?

    One Talk is a service upgrade that provides you with many benefits. If you have HD Voice, you’ll be upgraded to One Talk, and all the service features applied to your line will be replaced with new ones that activate the full potential of the new service.

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  2. Will the SIM card from my current device work with a new One Talk-capable phone?

    SIM cards aren’t affected by One Talk. One Talk will work with your current 4G SIM card on the mobile device.

    Note: Desk phones don't require a SIM card.

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  3. Can I add One Talk to a phone with service provided by another wireless carrier?

    Yes, if your employees have compatible devices from another wireless carrier, they can still fully use One Talk. They can either activate a line through the Mobile App or share that line with a desk phone (if the customer has chosen to purchase one). When the Mobile App is added to such a device, that device will have a second (One Talk) phone number and a Verizon One Talk feature will be added to the device, even if the user continues with a different carrier for their original mobile telephone number.

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  4. Where can I buy One Talk desk phones?

    One Talk desk phones will be available through many of our business partners and a wide range of partners:

    • Your account representative
    • Verizon Wireless stores
    • Online
    • Telesales: (800) 526-3178

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  5. I added One Talk to my account. How do I add it to my employee’s personal phones?

    It depends on if the employee has Verizon service or not.

    • If the employee has Verizon service on an supported device for the One Talk Dialer (Enhanced or iOS Basic) and wants to use his/her personal device for the One Talk service:

      • You can preauthorize the employee in My Business Account.
      • Or you can add a new line in My Business Account and add the One Talk feature to that line.

    • If the employee has a different service provider, or has a smartphone not on the supported device list, that employee can use the One Talk Mobile App to enjoy all the same features as your other employees.

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  6. Can I use any existing phone jack at my office for One Talk desk phones?

    One Talk desk phones require an Ethernet connection to plug in the Cat 5 or Cat 6 cable that is provided with the phone. These jacks and cables connect to your data router in your business and aren’t your typical phone service jack. The Ethernet cable will easily plug in to the correct jack and won’t plug into an analog telephone jack.

    If there’s only one Ethernet (internet) connection at the station where you plan to place the desk phone, then the internet line can be shared. Connect the cable from the router/modem splitter to the internet port on the back of the desk phone. Using another internet cable, connect the cable to the LAN jack on the computer, and the other end of the internet cable to the PC port on the desk phone.

    If these options won’t meet your needs, you can contact your IT manager or we can recommend a professional installer, such as CompuCom Tech-Zone for your convenience.

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  7. How long does it take for my service to be ready?

    One Talk activation varies, depending on the device being used.

    • When activating the service on an existing supported smartphone, the added functionality will be available within minutes of the provisioning.
    • For desk phones with a new line of service, you’ll typically receive your device in 48 hours. Once you plug it in to an Ethernet jack, the desk phone will go through a zero-touch provisioning process (which could take up to 10 minutes). The phone will register, and any new software updates will be downloaded. Once completed, the device will be ready to make and receive calls.
    • For the One Talk Mobile App, once the new number (or ported number) is provisioned and the user downloads the app, the user will need to request an authentication PIN through the app. The PIN will grant access to that particular device/app combination to register and obtain service.
    • If an existing telephone number is being ported from another carrier, the transition can take 2-10 days, depending on the carrier. To ensure that you don’t experience any service outage during that period, please wait until the porting is completed before contacting you current provider to disconnect service.

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  8. Can I have different greetings on the Auto Receptionist for after hours and/or holidays?

    With One Talk, the business can completely customize the hours of operation to its preference with no restrictions of any kind. Business schedules and holiday schedules can be applied to several group features to better serve the needs of the business and its customers.

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  9. What are the ports and protocols required to allow the desk phone and mobile clients to properly authenticate and receive service?

    One Talk requires the following protocols and ports so that the devices have service and full functionality:

    One Talk Desk Phones

    Device Configuration
    • Protocol: https
    • Port: 443

    Signaling
    • Protocol: SIPTLS
    • Port: 5061

    Network Time
    • Protocol: NTP
    • Port: 123

    Note: NTP can be delivered by the customers DHCP server (option 42). If NTP is not delivered via DHCP, the fallback is to US NIST pool of time servers.

    One Talk Mobile Clients Registered via Wi-Fi

    Device Configuration/Authentication
    • Protocol: https
    • Port: 444

    911 Feature Provisioning
    • Protocol: https
    • Port: 443

    Signaling
    • Protocol: SIPTLS
    • Port: 443 and 5061

    Media (voice/video)
    • Protocol: SRTP
    • Port: any

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Troubleshooting

  1. Why can't I make a One Talk call?

    Here are a few things to check that could be preventing you from making a call:

    • Are any of the radios in the device able to detect a signal (4G LTE, Wi-Fi)?
    • Has the line been suspended for any reason?
    • Is broadband connectivity accessible to the desk phone?
    • Has the specific device been disabled?

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  2. How do I get a new PIN for the Mobile App?

    To request a new PIN to access the One Talk Mobile App:

    1. Launch the app.
    2. Enter the name of the device you’re requesting access for.
    3. Tap the Request PIN button.

    The PIN will be emailed to the primary point of contact for the account and to the subscriber if there’s an email address on file for the subscriber.

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  3. I am getting an error message when I try to register my desk phone. What should I do?

    During the desk-phone registration process, if the device is unable to contact the Verizon systems for any reason, the phone will display a specific error message about why it’s unable to reach the provisioning system, along with a suggestion as to what would be the best corrective action to take.

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