Visual Voice Mail FAQs

 

General Information

  1. Do I need to set-up my voice mail box if I subscribe to Visual Voice Mail?
  2. How do I subscribe and setup Visual Voice Mail?
  3. Do I need a password to use Visual Voice Mail?
  4. What is the difference between the voice mail products?
  5. What is archiving?
  6. What can I do with archived messages?
  7. How do I archive a message?
  8. Can I send Visual Voice Mail message to an email address?
  9. Will I ever need to call *VM (*86) again?
  10. Is my network voice mail box and device inbox synchronized?
  11. What happens if I change or forget my voice mail password?
  12. Can Visual Voice Mail be used with any device?
  13. What happens if I have expiring messages?
  14. How do I cancel Visual Voice Mail Service?
  15. My company's BlackBerry® Enterprise Server (BES) administrator recently pushed out BlackBerry OS 5.0 to my device and now Visual Voice Mail is not working properly. What do I do?
     
 

General Information

  1. Do I need to set-up my voice mail box if I subscribe to Visual Voice Mail?
     
    Yes, your voice mail box must be created and set-up prior to using Visual Voice Mail.

    • If you have already set-up your voice mail box, you can skip ahead to subscribing to Visual Voice Mail by finding the icon on the device Messaging Menu for Visual Voice Mail.
    • If you have not already set-up your voice mail box, then Dial *VM (*86) and follow the prompts to establish your password, name, and greeting.
     
    Back to top
     
  2. How do I subscribe and setup Visual Voice Mail?
     
    1. First, make sure that your voicemail box and password have been created by dialing *VM (*86).
    2. Open the Messaging Menu on Visual Voice Mail capable device.
    3. Select the "Visual Voice Mail" icon (Press 6).
    4. After a brief message, download the Visual Voice Mail application when prompted.
    5. Enter your voice mail password that you have already created.
    6. Follow the prompts to accept Terms & Conditions.
    7. Select "Subscribe".
    8. Wait up to 5 minutes for Visual Voice Mail to complete set-up.
    9. Begin receiving and using Visual Voice Mail.
     
    Back to top
     
  3. Do I need a password to use Visual Voice Mail?
     
    Yes. The password is required since your voice mail is still stored on the Verizon Wireless network until the message is erased. The Visual Voice Mail service requires the exact same password you established in order to receive new messages and synchronize old messages.

    You only need to enter your password within the application upon initial set up of the service. After this action, your password is stored in order to retrieve your messages from your voice mail box.

    Please note that accepting your password to be stored enables any individual holding your device to access your voice mail messages.
     
    Back to top
     
  4. What is the difference between the voice mail products?
     
    Please review the chart to compare features and benefits.
     
    Back to top
     
  5. What is archiving?
     
    Visual Voice Mail offers you the ability to save important messages to your "My Sounds" or external memory card.
     
    Back to top
     
  6. What can I do with archived messages?
     
    Now you can own your message and transfer these files to other locations for additional use. Use these audio files to store memories or for important events.
     
    Back to top
     
  7. How do I archive a message?
     
    1. Highlight the message.
    2. Press the right soft key labeled "options".
    3. Select the "Archives" feature.
    4. Select whether to save to "My Sounds" or external memory.
     
    Back to top
     
  8. Can I send Visual Voice Mail message to an email address?
     
    Yes, by launching the MMS application directly from Visual Voice Mail.

    1. Save the message.
    2. Launch the multimedia messaging option.
    3. Add the email address.
    4. Attach the VVM file as an audio file.
    5. Press "Send".
     
    Back to top
     
  9. Will I ever need to call *VM (*86) again?
     
    Yes, on occasion *VM will be needed. The occasions include:

    • Managing your greetings.
    • Updating or changing your password.
    • V CAST Data coverage not available.
     
    Back to top
     
  10. Is my network voice mail box and device inbox synchronized?
     
    Yes, in most circumstances the device and network inbox will be synchronized. However, if data coverage is not available, actions taken on the devices (erase messages) may not update the voice mail network box until data coverage becomes available (and vice versa).
     
    Back to top
     
  11. What happens if I change or forget my voice mail password?
     
    • If you change your voice mail password by calling *VM (*86), the next time you open Visual Voice Mail you will be prompted to enter your new password.
    • If you forgot your voice mail password, you will need to reset the password via the voice mail system by dialing *VM.
    • Visual Voice Mail does not require an updated voice mail password unless it is changed via *VM.
    • You may also reset your voice mail password in My Business Account.

    To reset your Voice Mail password:

    1. Go to the "Account Maintenance"* tab.
    2. Find the wireless number that requires the reset.
    3. Click on the "VM Password" link next to the number.
    4. Follow the prompts.

    *Please note that not all My Business Account users will be able to access this page. Access to the page is determined by the role you were assigned in My Business Account. For more information, please contact your company administrator.
     
    Back to top
     
  12. Can Visual Voice Mail be used with any device?
     
    Not all devices are Visual Voice Mail capable. Please check here for the list of devices that support the service.
     
    Back to top
     
  13. What happens if I have expiring messages?
     
    • Visual Voice Mail holds messages in the Inbox until they are designated for deletion by the Voice Mail system.
    • To retain messages, use the Archive option to save them to your phone or memory card.
      Note:You may also restart the expiration counter by exiting Visual Voice Mail and dialing *86.Listen to the message and press 9 to save the message.
     
    Back to top
     
  14. How do I cancel Visual Voice Mail Service?
     
    Visual Voice Mail cannot be canceled through the application.

    To cancel Visual Voice Mail service:

    1. Go to the "Account Maintenance"* tab.
    2. Find the wireless number that you want to update.
    3. Select "Add/Remove Features" in the drop down next to the wireless number you want to update.
    4. Click the "Continue" button.
    5. Follow the prompts.

    When you cancel, you will have to choose Basic Voice Mail. You may also call Customer Service at (800) 922-0204, or from your wireless device at *611.

    *Please note that not all My Business Account users will be able to access this page. Access to the page is determined by the role you were assigned in My Business Account. For more information, please contact your company administrator.
     
    Back to top
     
  15. My company's BlackBerry® Enterprise Server (BES) administrator recently pushed out BlackBerry OS 5.0 to my device and now Visual Voice Mail is not working properly. What do I do?
     
    If you are not the Wireless Program Manager for your company you will need to contact your company's BES administrator.
     
    Back to top
     
 
 

Close


There has been no activity for some time.
Click 'Close' if you wish to continue your session.
For your security if you are unable to respond to this message
within 5 minutes you will be logged out automatically.