4G SIM Card

General Information
  1. What is a SIM card?
    A Subscriber Identity Module (SIM) card is a small “smartcard” that is inserted into a Verizon Wireless-Certified 4G device. The SIM card contains your subscriber profile, which includes details about your subscribed services and features. The SIM card is your access to the Verizon Wireless 4G network.
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  2. Is the SIM card capable of storing pictures or documents?
    No. The SIM card has very limited storage, typically 128K to 256K.  As such, the amount of data stored on the SIM card is minimal, focusing primarily on subscriber or service related information.
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  3. How do I activate my 4G SIM service?
    If you ordered service through verizonwireless.com or Telesales you will need to activate your service before you can use it. To do so, simply call (877) 807-4646 from any phone and follow the prompts to initiate service. Business customers should call (800) 922-0204 to initiate service.

    Please be sure to have your receipt handy; you will be asked to confirm your mobile number printed on the receipt.
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  4. How do I install the SIM card?

    If you purchased a 4G SIM card through verizonwireless.com or Telesales you will need to install the 4G SIM card into the Verizon Wireless-certified device. For more information, please refer to the 4G Instructional Video. Instructions are also included in the SIM packaging, or you can also refer to the user guide that came with the device.

    If you purchased a 4G SIM card at a Verizon Wireless store, the Sales Representative should have installed the SIM card for you. SIM cards for Business customers should also be pre-installed.

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  5. Is my 4G SIM card compatible with any existing Verizon Wireless 3G device?
    No, 4G SIM cards are only compatible with Verizon Wireless-Certified 4G devices.
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  6. Is my 4G SIM card compatible with any other provider’s device?
    Possibly. Many providers are GSM-based (meaning their service also uses a SIM card), however, Verizon Wireless can only support Verizon Wireless-Certified 4G devices. See a list of Verizon Wireless certified devices.
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  7. Can I use my Verizon Wireless 4G SIM in more than one device?
    Yes; the Verizon Wireless 4G SIM card contains all of your subscriber information, so the SIM card is portable and can be used in any Verizon Wireless-certified 4G device. All usage will be billed to the account associated with the 4G SIM card.
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  8. How do I secure my 4G SIM card?

    The Verizon Wireless 4G SIM card can be secured by enabling the Personal Identification Number (PIN). Enabling the SIM PIN can prevent unauthorized usage of your 4G device. The 4G SIM PIN is disabled by default, but you can create your own PIN via administrative tools available via My Verizon. Please note this functionality is not available for My Business Account or Verizon Enterprise Center customers.

    Once created, you will need to enter the PIN before you can use the 4G device. The PIN will be requested on initial power-up and if the SIM card is transferred from one Verizon Wireless-Certified 4G device to another.

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  9. I have a SIM PIN, but I cannot remember it. What do I do now?
    After you have entered the PIN three times unsuccessfully, you will need to obtain the PIN Unblocking Key (PUK) from Verizon Wireless via your online account management tool (My Verizon, My Business Account or Verizon Enterprise Center). Please note that if the PUK is entered incorrectly 10 times, the SIM card will no longer work and must be replaced.
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  10. What care should be taken in handling the SIM card?
    Here are a few tips for handling the SIM card:
    • Avoid touching the gold contacts as much as possible.
    • Do not bend the SIM card.
    • The gold contacts must be aligned correctly to the gold contacts on the device. An angled cut-off notch on the SIM card indicates the orientation of the 4G SIM to the 4G device.
    • If the SIM card is incorrectly inserted, or an incompatible SIM is inserted, VZAccess Manager may display an error message, such as “SIM Card Failure” or “No SIM card inserted. Please insert SIM card.”
    • Keep the SIM card clean and dry at all times.
    • Avoid extreme temperatures and magnetic fields.
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  11. Can I use my Verizon Wireless 4G SIM card in a 4G LTE device not purchased from Verizon Wireless?
    Yes. You may activate any 4G LTE device that has been certified by Verizon Wireless to be compatible with our 4G LTE network, including devices not purchased directly from Verizon Wireless. Simply activate your 4G SIM card on a Verizon Wireless price plan.

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