The Verizon Plan for Business FAQs

 

General Information

  1. What's The Verizon Plan for Business and what are my options?
  2. How will I be charged for The Verizon Plan for Business?
  3. Does my plan or feature qualify for a discount?
  4. How many lines can I add to The Verizon Plan for Business?
  5. What devices can I add to The Verizon Plan for Business?
  6. Why do some smartphones have different monthly access charges on The Verizon Plan for Business?
  7. I'm not a Verizon Wireless customer yet. How do I buy a device and choose a plan?
  8. How do I switch to The Verizon Plan for Business?
  9. Can I keep my existing plan? Do I have to switch to The Verizon Plan for Business?
  10. Do I have to switch to The Verizon Plan for Business to upgrade lines on my account?
  11. If I change one device on my account to The Verizon Plan for Business, do I have to change the other devices too?
  12. Can I change back to my old plan from The Verizon Plan for Business?
  13. I want to change to The Verizon Plan for Business from the Small Business Plan, but I don't want to lose the 25GB of Verizon Cloud storage benefit for each of my lines. What can I do?
  14. What is backdating and how can I use it with The Verizon Plan for Business?
  15. Are there any fees associated with backdating my account under The Verizon Plan for Business?
 

The Verizon Plan Data

  1. What's a data allowance, and why do I need it for my smartphone?
  2. How do I know how much data I will need with The Verizon Plan for Business?
  3. How will I be charged if I go over my data allowance on The Verizon Plan for Business?
  4. All of my devices are data only. Are there data only options available on The Verizon Plan for Business?
  5. If I switch to The Verizon Plan for Business, will I be able to keep my bonus data?
  6. I have unlimited data on my account. Do I need to change to The Verizon Plan for Business if I want to get a new device?
  7. I'm a current Verizon Wireless customer with a 3G phone, but I need faster data downloads. Do I have to switch to The Verizon Plan for Business if I upgrade to a 4G phone?
 

International Benefits

  1. How many international text or multimedia messages can I send from the US each month on The Verizon Plan for Business?
  2. What are the international calling options available with The Verizon Plan for Business?
 

Managing Your Data

  1. How can I manage my data usage with The Verizon Plan for Business?
  2. Can I see how much data I have used in my current bill cycle?
  3. Where can I see the data usage charges on my Verizon Wireless bill?
  4. How does using Wi-Fi impact my data usage?
  5. I reset my device and have to download all of my apps again. Will I be charged for data usage when I do this?
 

General Information

  1. What is The Verizon Plan for Business and what are my options?
     
    The Verizon Plan for Business is the simple way to get access to America's largest 4G LTE network.

    Each line on your account gets:

    • Unlimited talk and text
    • Unlimited International Messaging from the US
    • Mobile Hotspot on capable devices
    • Access to Corporate Email, including Exchange ActiveSync, Lotus Notes Traveler and GOOD for Enterprise at no additional cost
    • 5GB of Verizon Cloud storage when you add it using the Orders page in My Business

      • Need more storage? 25GB is available for an additional $2.99/month.

    • Shareable data for up to 25 phones and up to 50 connected devices:

      • 25GB for $175
      • 35GB for $245
      • 50GB for $350
      • 75GB for $525
      • 100GB for 700

    For more information, or to switch to the Verizon Plan for Business, see our Business Plans landing page.
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  3. How will I be charged for The Verizon Plan for Business?
     
    On the Verizon Plan for Business, there are two different charges:

    • Data plan shared by up to 25 phones and up to 50 connected devices
    • Device access charge for each device

    For example, if you have 10 smartphones and 5 tablets on your account, you'll have 15 device access charges (i.e., one for each device) and 1 data plan charge. Learn more about The Verizon Plan for Business.

    Your bill will also include taxes and surcharges and charges for any other products or services you subscribe to. See an example bill.
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  5. Does my plan or feature qualify for a discount?
     
    General discount qualifications, unless otherwise noted, apply to plan monthly access fees of $34.99 or higher, and data features of $24.99 or higher, when added to a plan of $34.99 or higher. On plans with separate account and line fees, discounts apply only to the Account Access fees.
     
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  6. How many lines can I add to The Verizon Plan for Business?
     
    The Verizon Plan for Business is available for 1 line, or up to 25 lines total. If you need more than 25 lines for your business you can change to the Flexible Business Plan.  Contact your sales representative for more information on the Flexible Business Plan.
     
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  7. What devices can I add to The Verizon Plan for Business?
     
    In addition to basic and smartphones, the following devices can be added to The Verizon Plan for Business:

    1. Tablets
    2. Verizon Jetpack®
    3. Mobile broadband routers
    4. Netbooks and Notebooks
    5. LTE Internet (Installed)
    6. Wireless home phone
    7. Other connected devices, like GizmoPal™ by LG
     
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  8. Why do some smartphones have different monthly access charges on The Verizon Plan for Business?
     
    Monthly access charges for smartphones on The Verizon Plan for Business differ based on:

    1. If you're currently making monthly device payments or own the phone, the monthly access charge will be $15.
    2. If you purchased the phone at a discounted price, the monthly access charge is $35.

    You can switch to The Verizon Plan for Business anytime, but the monthly access charges for all smartphones on 2-year contracts will remain at $35 until each contract expires. Once each device contract expires, the monthly access charge will automatically drop to $15.
     
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  9. I'm not a Verizon Business customer yet. How do I buy a device and choose a plan?
     
    There are several ways to sign up for The Verizon plan for Business:

    1. Online on our Business Solutions Contact Page.
    2. Visit a Verizon Wireless store.
    3. Call (800) 526-3178 for Business Sales or (800) 293-3048 for Government Sales.
     
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  10. How do I switch to The Verizon Plan for Business?
     
    You can switch to The Verizon Plan for Business on the Business Plans landing page.
     
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  11. Can I keep my existing plan? Do I have to switch to The Verizon Plan For Business?
     
    If you're satisfied with your current plan, you can keep it.
     
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  12. Do I have to switch to The Verizon Plan for Business to upgrade lines on my account?t
     
    No, if you’d like to upgrade devices on your account you aren’t required to switch to The Verizon Plan for Business.
     
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  13. If I change one device on my account to The Verizon Plan for Business, do I have to change the other devices too?
     
    Yes, if you'd like to change one device to The Verizon Plan for Business, all devices will have to be changed as well. However, you can open a separate account for devices you'd like on The Verizon Plan for Business.

    If you need more than 25 lines for your business you can change to the Flexible Business Plan. Contact your sales representative for more information on the Flexible Business Plan.
     
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  14. Can I change back to my old plan from The Verizon Plan for Business?
     
    Once you change to The Verizon Plan for Business, you may not be able to switch back to a previous plan.
     
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  15. I want to change to The Verizon Plan for Business from the Small Business Plan, but I don't want to lose the 25GB of Verizon Cloud storage benefit for each of my lines. What can I do?
     
    If your existing devices use the free 25GB of Verizon Cloud storage, you won't lose it. However, any new devices added to your account won't receive 25GB for free. With The Verizon Plan for Business, 5GB of Verizon Cloud storage is free when you add it using the Orders page in My Business.
     
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  16. What is backdating and how can I use it with The Verizon Plan for Business?
     
    Depending on your current plan, you may be eligible to change and backdate your plan to the first day of your bill cycle. Your bill will be calculated as if you were on your new calling plan for the entire bill cycle.

    If the data plan you're switching to is equal to or more than your current plan, you can backdate your bill. If the data plan you’re switching to is less than your current play, you won't be able to backdate your bill.
     
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  17. Are there any fees associated with backdating my account under The Verizon Plan for Business?
     
    No, there are no fees to change and backdate your plan.
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The Verizon Plan Data

  1. What's a data allowance, and why do I need it for my smartphone?
     
    A data allowance is the amount of data included with your selected plan. You use data on your device when not connected to Wi-Fi and you access the Internet, check your email, play games, use apps (e.g., Facebook®, Twitter®, etc.) and more.

    Background tasks, such as syncing or location services, may also use data. With The Verizon Plan for Business, the amount of data you use each time you access the Internet will be deducted from your data allowance. The Verizon Plan for Business comes with a data allowance that you can share with up to 25 phones and up to 50 connected devices on your account.
     
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  2. How do I know how much data I will need with The Verizon Plan for Business?
     
    If you already use a smartphone with a data plan, then you can select a data size based on how much you and the other devices that will be on your account currently use. View your past bills in My Business for exact usage amounts.
     
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  3. How will I be charged if I go over my data allowance on The Verizon Plan for Business?
     
    No matter what size data plan you have, all overages are billed at $15 for each 1GB, rounded up. For example, if you use 250MB over your allowance, you'll be charged $15.

    Visit our Office Message Alert Features page to learn about setting usage alerts so you know when you're getting close to your data allowance. You can also change your plan any time in Business.
     
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  4. All of my devices are data only. Are there data only options available on The Verizon Plan for Business?
     
    No, if you have The Verizon Plan, you must have at least one phone on the account. However, we do offer other Data Only Plans.
     
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  5. If I switch to The Verizon Plan for Business, will I be able to keep my bonus data?
     
    No, you won't be able to switch to The Verizon Plan for Business and keep any bonus data.
     
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  6. I have unlimited data on my account. Do I need to change to The Verizon Plan for Business if I want to get a new device?
     
    No, you're not required to switch to The Verizon Plan for Business when you get a new device. If you like your old plan, you can keep it, and can even get a new device using monthly device payments.
     
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  7. I'm a current Verizon Wireless customer with a 3G phone, but I need faster data downloads. Do I have to switch to The Verizon Plan for Business if I upgrade to a 4G phone?
     
    No, you aren't required to switch to The Verizon Plan for Business, even when upgrading your device.

    However, if you currently have an unlimited data plan, you won't be able to keep it if you want to upgrade to a 4G LTE device at a discounted price or through device payments. You can choose from a plan with a standalone data package or The Verizon Plan for Business. If keeping unlimited data is important to you, you have the option to pay retail price for a new phone.
     
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International Benefits

  1. How many international text or multimedia messages can I send from the US each month on The Verizon Plan for Business?
     
    You can send as many as you want. Every device on your account gets to send unlimited text and multimedia messages internationally from the US on The Verizon Plan for Busines.
     
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  2. What are the international calling options available with The Verizon Plan for Business?
     
    We have several options for customers who make frequent international calls from the US:

    • Call the World - 1000 shared minutes per month for all the phones on your account to call more than 230 countries from the US.
    • Call Mexico and Canada - 1000 shared minutes per month for all the phones on your account to call from the US to Mexico and Canada.
    • International Long Distance Value Plan - Access international voice rates at a discounted per-minute rate.

  3. International Services While in the US

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Managing Your Data

  1. How can I manage my data usage with The Verizon Plan for Business?
     
    You can manage your data in two ways:

    • My Business: Monitor your unbilled monthly data usage by creating an Unbilled Usage Report on the Wireless Reports page.

    • Usage Alerts: Set up usage alerts in My Business to send a notification when you're reaching your data limit. To set up a data alert:

      • Go to the Manage Usage Notifications page in My Business.
      • Under the Usage Notifications section, select the alerts you'd like to receive.
      • Click Submit.

      Note: When a check mark appears above a percentage amount that indicates the alert has been turned on for that usage amount.

    You've successfully set up data usage alerts.

    Should you find that you need more or less data than your plan provides, you can change your plan at any time in My Business.
     
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  2. Can I see how much data I have used in my current bill cycle?
     
    There are various ways to check your data usage both online and on your device.

    • Online - For a quick summary:

    • Call from your device - Call #DATA (#3282) from your mobile phone. A text message containing your data usage details will be sent to you.

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  4. Where can I see the data usage charges on my Verizon Wireless bill?
     
    For a quick summary of your daily charges:

    • Go to the My Bill page in My Verizon.
    • Click the Calls, Messages & Data tab.
    • Click Data.

      You'll see the data usage for your last bill cycle. You can see a summary of your data usage in KB, MB or GB.
     
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  5. How does using Wi-Fi impact my data usage?
     
    By turning on Wi-Fi, you'll still have access to the Internet, but you won't use your monthly data allowance. Most smartphones and tablets can be configured to search for open Wi-Fi hotspots and, depending on your settings, automatically connect.

    Note: Wi-Fi hotspots generally don't include over-the-air encryption to protect your data from observation from other users. As such, we recommend that you always use a firewall on your computer and have current anti-virus software to protect your computer from possible infection or attack. Using Wi-Fi can also deplete your battery faster than using a Verizon Wireless network connection.
     
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  6. I reset my device and have to download all of my apps again. Will I be charged for data usage when I do this?
     
    Unfortunately, yes, you'll be charged for data usage on apps you re-download, or you can save on data usage by connecting to a Wi-Fi network.

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