How to Use Guide: Call Forwarding

Overview



With this feature, you can forward your mobile calls to another phone number, including your home or office. There are 2 options for forwarding calls:
  • Forward all calls
  • Forward calls only when you don't answer or you're already on a call

Call Forwarding is automatically included with new activations, and there are no subscription fees for the service. However, airtime charges apply to all forwarded calls according to your calling plan, even when forwarding to a landline.

Note: When forwarding all calls from your mobile phone to another number, your mobile phone won’t ring until you turn off Call Forwarding.

This guide explains how to:


Turn On Call Forwarding


   From Your Mobile Device

  1. Enter *72.

  2. Enter the phone number (including area code) where you want your calls to be forwarded to
    (e.g., *72-908-123-4567).

  3. Tap the Call button and wait for confirmation. You should hear a confirmation tone or message.

  4. End your call.

    Back to top

   From Your Computer

  1. In My Business Account, click the number for which you wish to activate call forwarding. This brings you to the Wireless Number Center page.

  2. In the User Information section, click Manage Call Forwarding next to the mobile number.

  3. Enter the phone number you want to forward calls to in the Forward Mobile Number To field.

  4. Select your preferred option in the Options section:

    1. Forward all calls

    2. Forward calls when my line is busy or there is no answer

  5. Click Submit.

    Back to top


Turn Off or Modify Call Forwarding


   From Your Mobile Device

  1. Enter *73.

  2. Tap the Call button and wait for confirmation. You should hear a confirmation tone or message. 

  3. End your call.

    Back to top

   From Your Computer

  1. In My Business Account, click the number for which you wish to turn off or modify call forwarding. This brings you to the Wireless Number Center page.

  2. In the User Information section, click Manage Call Forwarding next to the wireless number.

  3. Select your desired option for modifying or canceling call forwarding:

    1. Click Cancel Call Forwarding

    2. Enter the new number you’d like your calls forwarded to.

    3. Change when you want your calls forwarded.

  4. Click Submit.

    Back to top

Close


There has been no activity for some time.
Click 'Close' if you wish to continue your session.
For your security if you are unable to respond to this message
within 5 minutes you will be logged out automatically.