Manage plans

My Business Wireless plans

Verizon offers a variety of wireless plans to choose from:

To maintain consistent communication for your business and avoid overages, it’s important that you make sure you have the correct plan(s) assigned to your account.

Make plan changes

Depending on your plan type, you have several options for managing your plan while logged in to My Business Wireless.

If you want to change plans:

Navigate to Manage > Account > View Wireless numbers
Select the wireless number(s) you want to manage
Click the I want to … dropdown and select Manage Plans (100 Line Max) in the Plans and Features section
If you have more than one account, select the desired account from the list of account tile boxes or search for the account in the Search field, and you will be taken to the My current plans page
On the My current plans page, select a plan under the Account Share Plans or Individual Plan sections
On the Plan details page, scroll down, select the lines that you want to change plans on and click Change plan
Select the plan you want change to*
Choose the data allowance that you want for the plan
Click Continue
On the Review and submit page, choose the Effective Date and click Submit

If you only want to change your plan’s data:

Navigate to Manage > Account > View Wireless numbers
Select the wireless number(s) you want to manage
Click the I want to … dropdown and select Manage Plans (100 Line Max) in the Plans and Features section
1. If you have more than one account, navigate to Manage > Account > View account numbers, select the desired account from the list of account tile boxes or search for the account in the Search field, and you will be taken to the My current plans page
If you have more than one account, select the desired account from the list of account tile boxes or search for the account in the Search field, and you will be taken to the My current plans page
On the My current plans page, select a plan under the Account Share Plans or Individual Plan sections
On the Plan details page, scroll down, select the lines that you want to change plans on and click Change plan
Click Change Data in the pop-up box
Select all the lines from the next pop-up
Click Continue
On the Review page, choose the Effective Date and click Submit

If you want to change lines on different plans at once:

Navigate to Manage > Account > View Wireless numbers
Select the wireless number(s) you want to manage
Click the I want to … dropdown and select Manage Plans (100 Line Max) in the Plans and Features section
1. If you have more than one account, navigate to Manage > Account > View account numbers, select the desired account from the list of account tile boxes or search for the account in the Search field, and you will be taken to the My current plans page
If you have more than one account, select the desired account from the list of account tile boxes or search for the account in the Search field, and you will be taken to the My current plans page
Click Change different plans at once (you can only select lines from one account)
On the Make a plan change for lines on different plans page, select from the list of numbers on the account and click Change plan*
Select the data allowance for the chosen plan
Click Continue
On the Review page, choose the Effective Date and click Submit

* Note: To add one of these plans to your account, all lines from your current plan(s) will have to move to the new plan. Also, due to plan compatibility, you can only have one shared plan, aggregate plan, or mix-and-match plan on your account at a time.

Bulk account maintenance

To change your plan on more that 100 lines at a time while logged in to My Business Wireless:

Click Manage > Account > View wireless numbers
Click I want to … Manage plans (100 lines max)
Click Download bulk template next to “Working with more than 99 lines?
Click Download Bulk template in the Change Plan section to get the Calling Plan Change template (the template will be used to let you change multiple numbers on the same plan)
Select applicable accounts and click Generate Template or click Download blank template
Open the template, Click Enable Edit and enter an “X” in the Update Information column for every line you want to change plans on, then save Template
Click Upload bulk template
Check the box to agree to the Terms & Conditions and click Continue
Choose File to retrieve the completed template from your computer
Click Validate and submit
Select a new plan for the lines you want to change and click Continue
Review your changes and click Submit

You will get a confirmation number and email for your records.

Enable an International Plan

To enable the plan while logged in to My Business Wireless:

Navigate to Manage > Account > View wireless numbers
Choose the line(s) you want to enable, and from the I want to.... dropdown menu, click "Add or remove features (99 lines max)" under the Plans and Features section
Scroll to the Additional Services section or search for International Monthly Plan
Toggle the slider to On (green) for the $20 International Monthly Plan
Make any additional feature changes that you want and click Continue
Review your selections and choose an Effective Date for the feature change
Select the appropriate email for confirmation or order approval, and click Submit

My Business Wireline plans

Business wireline customers can upgrade their internet speed while logged in to My Business Wireline:

View your current speed on your Plan Card
Click the Upgrade option on the Plan Card
Follow the directions in the order workflow to upgrade your speed

If your service is part of a bundle or you want to make any other changes to your plan, you’ll need to contact Verizon at 1-800-837-4966 or Chat with us online.

Additional support

Visit our Customer Learning Portal for even more training and resources related to Verizon Business products, systems and tools.

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