Activating and Setting Up iPhone® 5 - Existing Verizon Wireless Customers

To activate and set up your iPhone 5 you will need to:

Step 1: Back up your contacts and voice mail messages
Step 2: Initiate 4G LTE Service
Step 3: Activate iPhone 5
Step 4: Set up additional services on iPhone 5

Step 1 - Back Up Your Contacts and Voice Mail Messages

Complete the following steps before you activate your new iPhone 5 in order to avoid losing your contacts and existing voice mail messages.

Existing iPhone users:

  1. Sync your old iPhone with iTunes® or create a backup with iCloud®.

  2. Turn off your old phone.

Existing Verizon Wireless customers not currently using iPhone:

  1. Back up your contacts from your old device with Backup Assistant℠ . If you are not currently using Backup Assistant, you will need to install it and set it up. Refer to the Backup Assistant website for step-by-step instructions on how to back up contacts.

  2. Turn off your old phone.

Step 2 - Initiate 4G LTE Service

Dial (877) 807-4646 from any phone other than your new iPhone 5 and follow the prompts to initiate your 4G LTE service. Have your Customer Receipt handy because you will be asked to confirm information from it, including the mobile number assigned to your 4G LTE Nano-SIM card.

Step 3 - Activate iPhone 5

You can activate iPhone 5 wirelessly using a Wi-Fi® connection or by tethering to your computer.
  1. Turn on iPhone 5 by pressing the On / Off button.

  2. Follow the Setup Wizard's on-screen instructions to select a Wi-Fi network and activate your device.

    If no Wi-Fi network is available, tap Connect to iTunes.

    • Ensure you have the latest version of iTunes. If you are new to iTunes, you will need to download the latest version from the Apple® website.

    • Business and government customers: Please work with your IT department to ensure you are using an approved version of iTunes for your business or agency.

  3. When prompted, review the Software License Agreement and, if you agree, click Agree to continue. Once activation is complete, a message will display on your iPhone 5.

  4. Complete the remaining steps of the Setup Assistant, including restoring data from your iTunes or iCloud backup, if applicable.
Note: It may take up to three minutes to complete activation.

Step 4 - Set Up Additional Services on iPhone 5

Set up Voicemail

  1. Tap the Phone app on iPhone 5.
  2. Tap the Voicemail tab and follow the prompts.

Set up Wi-Fi

  1. Tap the Settings app on iPhone 5.
  2. Tap Wi-Fi.
  3. Set Wi-Fi to ON and select a network from the list.
  4. Enter a password, if prompted, and tap Join.

Transfer Contacts

I have contacts on my Mac® or PC
  1. Sync with iTunes.

I have contacts stored on Google

  1. Tap the Settings app on iPhone 5.
  2. Tap Mail, Contacts, and Calendar.
  3. Tap Add Account.
  4. Tap Microsoft Exchange.
  5. Enter your username and password, and then tap Next. Keep the Domain field blank.
  6. In the Server field, enter, and then tap Save.
  7. Make sure Contacts is set to ON, and tap Save.

Traveling Abroad?
Verizon Wireless offers global roaming to more than 200 countries on iPhone 4S. To activate global service or to get the latest coverage, voice and data rates, dial *611 from your mobile phone or (800) 922-0204 from a landline to speak to a Customer Service Representative. For additional details, visit our International Travel Plans and Pricing page.

Apple, iPhone, iTunes and iCloud are registered trademarks of Apple Inc
Google and the Google logo are trademarks of Google, Inc.
Gmail and the Gmail logo are trademarks of Google, Inc



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