How to Use Guide: Upgrade To A 4G LTE™ Device

Overview


Note: Your company'€™s Customer Agreement with Verizon Wireless might restrict you from purchasing certain devices. For a list of devices that your company has approved for purchase, please see the Device Catalog. To access the Device Catalog, go to the Orders page and click Device Catalog in the Lines & Services section.

With the introduction of 4G Long Term Evolution (LTE) service, Verizon Wireless now requires the activation of a SIM card when ordering a new 4G device. This guide explains how to upgrade to a new 4G LTE device.

Table of Contents:

General Information

How To's

Download How to Use Guide (.PDF)

*To view the .PDF file, you may need to download the free Adobe Acrobat Reader


General Information



User Role Access

The following user roles have access to upgrade to a 4G device:
  • Primary Contact
  • Administrator
  • Analyst
  • Buy
  • Maintain
  • Maintain & Pay

How To's



Upgrade to a 4G LTE Device

The following user roles have access to upgrade to a 4G device:
  1. From the Overview page, hover your mouse over "Orders" > "Lines and Services" and click on "Upgrade Device."€

    + View Screen Shot
    Note: You may also begin the upgrade process from the "Account Maintenance" page or by clicking "Upgrade Device" on the Wireless Number Center page.
  2. Enter the wireless number that you want to upgrade, and click the "Continue" button.

    + View Screen Shot
  3. Click on the 4G tab, select your desired device, and click on "Select Device & Continue."€

    + View Screen Shot
  4. If you are not on a current 4G-eligible price plan, you will be required to change your price plan. Select the desired price plan and click "Select Plan and Continue."

    + View Screen Shot

    Note: 4G SIM Card is included in your device order.

    + View Screen Shot
  5. Select your desired feature(s), if applicable, and then click the "Next" or "Select Features & Continue" button.

    + View Screen Shot
  6. Select your desired accessories, and click "Select Accessories and Continue."

    + View Screen Shot
  7. Review your Plan & Feature selections, and click "Submit" to begin the checkout process.

    + View Screen Shot

Close


There has been no activity for some time.
Click 'Close' if you wish to continue your session.
For your security if you are unable to respond to this message
within 5 minutes you will be logged out automatically.