How to Use Guide: Upgrade To A 4G LTE™ Device

Overview


Note: Your company'€™s Customer Agreement with Verizon Wireless might restrict you from purchasing certain devices. For a list of devices that your company has approved for purchase, please see the Device Catalog. To access the Device Catalog, go to the Orders page and click Device Catalog in the Lines & Services section.

With the introduction of 4G Long Term Evolution (LTE) service, Verizon Wireless now requires the activation of a SIM card when ordering a new 4G device. This guide explains how to upgrade to a new 4G LTE device.

Table of Contents:

General Information

How To's

Download How to Use Guide (.PDF)

*To view the .PDF file, you may need to download the free Adobe Acrobat Reader


General Information



User Role Access

The following user roles have access to upgrade to a 4G device:
  • Primary Contact
  • Administrator
  • Analyst
  • Buy
  • Maintain
  • Maintain & Pay

How To's



Upgrade Multiple Lines (up to ten) to 4G LTE devices


  1. Hover your mouse over the Account Maintenance tab and select Wireless Numbers & Users.

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  2. On the Wireless Numbers and Users page, check up to ten wireless numbers to upgrade.

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  3. From the Actions dropdown menu click Upgrade Device.

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  4. On the Select Device for Upgrade screen you have the option to select a different device for each line or the same device for all lines.

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  5. Click SmartPhone,  then, then click Show more filters.

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  6. Select 4G Technology and click Continue.

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  7. Select the desired upgrade device to upgrade and check Add to Cart, then click Continue.

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  8. If you are selecting different devices for each line, scroll down to the bottom of the page and click the icon in front of the next phone you wish to upgrade. Then select the desired upgrade device as with the previous selection and click Continue again.

    You must repeat this process for each individual device.

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  9. As you complete this process for each line, the selected device will be noted and marked as Complete. Once all of your upgrades are complete, click Continue one more time.

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  10. The Confirm Device Selections popup window will appear. From here you can select an insurance plan or choose to decline. Review your selections then click Continue.

    Note: Device Insurance is a required field.

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  11. Review your current plan onFrom the Plan  Selection screen. you can review your current plan . If you want to keep your current plan for a devicesfor a device, check off the Keep Plan box. If you want to review other plans and make changes, leave the Keep Plan box unchecked.

    Click Continue to proceed.

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  12. Here you can select plans for each line individually or the same plan for all lines. When you’re finished, click Continue.

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  13. Select the desired features for each line. When you’re finished, click Continue.

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  14. Confirm your selected features and click OK to proceed.

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  15. Select desired accessories and click Continue.

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  16. Review your plans then click Continue.

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  17. Review your cart, then click Continue to Checkout.

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Upgrade a Single Line to a 4G LTE device


  1. From the Overview page, hover your mouse over Orders and click on Upgrade Device.

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  2. Enter the wireless number that you want to upgrade and click the Continue button.

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  3. Click SmartPhone, then click Show more filters.

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  4. Select 4G Technology and click Continue.

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  5. Select the device you want to upgrade to and check Add To Cart, then click Continue.

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  6. Select to purchase or decline Device Insurance and click Continue.

     Note: Device Insurance is a required field.

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  7. Select your desired accessories and click Continue.

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  8. Review your Plan & Features selections, and then click Continue to start the checkout process.


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  9. Review your order and when ready, click Continue to Checkout.

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