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Chat representatives are available Mon - Sun, 7 AM - 1 AM ET.
Sign in for help managing your account.
Sign into My Verizon to ask about your current wireless plan and/or update services.
Need to ask questions or make changes?
Ask about your current wireless plan and/or update services.
Chat representatives are available Mon - Sun, 7 AM - 1 AM ET.
Sign in for information about your charges.
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Get information about the charges on your bill. You cannot pay your bill on Live Chat. Please pay your bill in My Verizon.
Chat representatives are available Mon - Fri, 6:30 AM - midnight ET,
and Sat - Sun, 8 AM - 10 PM ET.
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Sign into My Verizon to learn how to use your device outside of the United States.
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Ensure you can use your device outside the United States.
Chat representatives are available Mon - Fri, 6:30 AM - midnight ET,
and Sat - Sun 8 AM - 10 PM ET.
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Sign into My Verizon to get tips and how-to solutions for your device concerns.
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Get help from a Customer Service Representative
We can help you with your plan, features, answer questions about your devices, troubleshoot issues and more!
Get help from a Customer Service Representative
We can help you with your plan, features, answer questions about your devices, troubleshoot issues and more!
I need help with...
Select the Community space for your device:
Get answers from others that have your same device. Share your knowledge. Build your community reputation.
Select a Community space that best fits your topic:
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All things Community can be found here:
the latest news, featured members, and more.
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Customer Service Representatives can help with your device, account,
plan and bill questions during business hours.
24/7 automated phone system:
- Find your balance and make a payment
- Track your usage
- Learn more about Voice Mail and other features
Customer Service
(800) 922-0204
or dial *611 from your mobile phone
View the *611 On-Screen App for Android Video
Mon - Fri, 7 AM - 11 PM Local Time
Sat - Sun, 8 AM - 9 PM Local Time
Customer Service - Prepaid
(888) 294-6804
or dial *611 from your mobile phone
Mon - Sun, 6 AM - 11 PM Local Time
National Accessibility Customer Service
Mon - Fri, 8 AM - 9 PM ET
Contact a sales representative about solutions and services that fit your lifestyle or your business.
Consumer Sales
(800) 256-4646
Business Sales
(800) 526-3178
Contact a Customer Service Representative who specializes in accessibility.
National Accessibility Customer Service
Mon - Fri, 8 AM - 9 PM ET
Get help with Verizon Residential and Business services like FiOS, landline telephone, TV or Internet.
Verizon FiOS, Home Phone, TV or Internet
1-800-VERIZON (1-800-837-4966)
Device Shortcuts
These are quick ways to get account information by SMS message to your device. Just text or call one of the shortcuts on your phone to get your answer quickly.
| Regular Billed | Prepaid |
#BAL (#225) +  = Check balance |
*611 + = Check balance |
| #MIN (#646) + = Minutes used |
*86 + = Voice mail |
| #PMT (#768) + = Make payment |
#PMT (#768) + = Make payment |
| #DATA (#3282) + = Data used |
|
| #UPG (#874) + = Upgrade Eligibility |
Mailing Addresses
Verizon Wireless
ATTN: Correspondence Team
PO Box 5029
Wallingford, CT 06492
Verizon Wireless
ATTN: Correspondence Team
PO Box 5029
Wallingford, CT 06492
Verizon Wireless Internet Operations
One Verizon Way
Basking Ridge, NJ 07920
Verizon Wireless Bankruptcy Administration
500 Technology Drive
Suite 550
Weldon Spring, MO 63304
