Retail Store Operations
Verizon continues to closely monitor developments related to the current outbreak of the Coronavirus
Our focus today is the same as every day: We’re committed to ensuring our customers have access to the most reliable networks —now and in the days and weeks to come. As the situation evolves, we’re working closely with our employees, partners and suppliers to support ongoing business operations and serve our customers’ needs.
Verizon Business Customers: For faster service, please contact your Business Account Specialist or call 1.866.634.8192.
All Verizon owned and operated stores will be closed on Sundays beginning March 15 through Sunday April 12. For more details about the hours of operation at your local store, please use the store locator below.
To find a store near you.
For additional ways of connecting, please visit our Contact Us page.
Our customers and our employees safety
The safety of our customers and our employees is always our top priority, and under the guidance and direction of the U.S. Government, the Centers for Disease Control and Prevention and the World Health Organization, we’ve implemented best practices, and reduced the number of employees that are scheduled in our locations. Also, the number of customers in a store may not exceed the number of employees working at any given time.
Customers experiencing or have been exposed to someone experiencing COVID 19 symptoms should utilize free 2-day shipping.
While some of our stores may be closing, a limited number will remain open for critical equipment replacements and upgrades and critical troubleshooting. Specifically, we’re asking that customers limit transactions in store to the following essential transactions:
- Critical troubleshooting
- Critical equipment replacements and upgrades
- Critical accessories
We’re open for business online
Most everything you can do in a Verizon store or via Customer Service can also be done on Verizonwireless.com or by using the My Verizon App – from buying and activating a new phone to adding features or changing your plan. You can even troubleshoot common problems in our secure digital environment.
Cleaning solutions approved by the EPA and recommended by the CDC are being used to provide a clean and safe work environment for employees. Surfaces and touchpoints are being wiped down throughout the day as part of the effort to clean and sanitize the retail stores, office workspaces, garages and other people spaces. We are following recommendations of the WHO, CDC and other national health authorities, and are continuously monitoring the situation.
Overall COVID-19 response
For more information on how Verizon is addressing the needs of our
customers in this challenging time, check out our
response to COVID-19.