Identity theft can impact anyone. And while it's difficult to fully protect yourself, there are steps you
can take to lower your risk for identity theft.
Verizon is dedicated to consumer protection against identity theft.
Verizon is dedicated to protecting our customers and other customers from identity theft. In the unfortunate event that
your identity has been stolen and used to initiate unauthorized Verizon, Verizon Wireless, or FIOS services, we have provided the ability to file
a claim online.
Here's what you can expect:
- Answer a few questions about yourself and the unauthorized account(s).
- Upload paperwork that supports your claim.
- Receive a call from a Verizon Fraud specialist for clarification and to notify you of the status of your claim. This takes approximately
2 business days.
Taking steps to prevent identity theft can greatly reduce the chances of becoming a victim.
Below are a few suggestions for protecting yourself online and offline.
- Shred all documents containing Personally Identifying Information such as your Social Security Number, your credit card or account
numbers, even your middle name. This can include bank or credit card statements, pre-approval letters, or utility bills. If you aren't sure,
shred it before discarding it. Use locked filing cabinet or a document safe for important documents that you want to keep.
- Protect all of your online passwords. Don't store them on paper or in unsecured files.
- Be cautious when showing personally identifying information on social media sites.
- Be wary of callers that are providing you information on your account and then ask you to provide basic account information.
- Validate promotional offers with the company before logging into your online account to accept them. For example, if you get an email
promising a $30 bill credit of your wireless bill, do some research online to see if it's a scam. When in doubt, contact the company directly to
validate the offer.
- Secure your internet connection. Using public wifi connections may place you at risk for a fraudster to obtain the information stored on
your computer or smartphone.
- Regularly monitor your credit report for unusual or unauthorized activity. Many sites offer a free credit report for a promise to
subscribe to additional services. Under the Fair Credit Act, you are entitled to a free credit report from the reporting agencies.