Welcome to the Verizon Fraud Prevention resource page
Identity theft can impact anyone. And while it's difficult to fully protect yourself, there are steps you can take to lower your risk for identity theft.
Verizon is dedicated to protection against identity theft.
Verizon is dedicated to protecting consumers and businesses from identity theft. In the unfortunate event that your identity has been stolen and used to initiate unauthorized Verizon, Verizon Wireless, or FIOS services, we have provided the ability to file a claim online.
Here's what you can expect:
- Answer a few questions about yourself and the unauthorized account(s).
- Upload paperwork that supports your claim.
- Receive a call from a Verizon Fraud specialist for clarification and to notify you of the status of your claim. This takes approximately 2 business days.
Taking steps to prevent identity theft can greatly reduce the chances of becoming a victim.
Below are a few suggestions for protecting yourself online and offline.
- Shred all documents containing Personally Identifying Information such as your Social Security Number, your credit card or account numbers, even your middle name. This can include bank or credit card statements, pre-approval letters, or utility bills. If you aren't sure, shred it before discarding it. Use locked filing cabinet or a document safe for important documents that you want to keep.
- Protect all of your online passwords. Don't store them on paper or in unsecured files.
- Be cautious when showing personally identifying information on social media sites.
- Be wary of callers that are providing you information on your account and then ask you to provide basic account information.
- Validate promotional offers with the company before logging into your online account to accept them. For example, if you get an email promising a $30 bill credit of your wireless bill, do some research online to see if it's a scam. When in doubt, contact the company directly to validate the offer.
- Secure your internet connection. Using public wifi connections may place you at risk for a fraudster to obtain the information stored on your computer or smartphone.
- Regularly monitor your credit report for unusual or unauthorized activity. Many sites offer a free credit report for a promise to subscribe to additional services. Under the Fair Credit Act, you are entitled to a free credit report from the reporting agencies.
There are several different phrases that you may hear in relation to fraud. See the below glossary to help navigate the conversation about fraud.
- Cramming - The FCC defines cramming as the practice of placing unauthorized, misleading or deceptive charges on your telephone bill.
Crammers attempt to trick consumers into paying for services they did not authorize or receive, or that cost more than the consumer was led to
believe. For more information on cramming, please visit our Support Page on
- Fraud - The Association of Certified Fraud Examiners defines fraud as a knowing misrepresentation of the truth or concealment. Fraud can encompass any crime that uses deception as its principal mode of operation.
- Phishing - use of email to socially engineer a victim. Typically a phishing email will look exactly like an email from a trusted source, but will direct the recipient to 'log in' or 'call back' or otherwise access their secured accounts for the purpose of obtaining access to those accounts. These emails typically offer credits or rewards as a "limited time offer".
- Social Engineering - the act of one person using deception to influence another. Typically used to obtain information that can be used to impersonate the victim for the purpose of using his/her identity to commit fraud.
Fraud Scams & Trends