Emergency Information Center

The Verizon Wireless network stands ready to keep customers connected. We work 24/7/365 to provide the nation’s most reliable wireless network. We prepare year-round for natural disasters and other emergencies so customers can rely on our network to keep them and their families, friends and employees connected – even when the unexpected strikes.

This Information Center will be updated regularly with information about our ongoing efforts to prepare for the unexpected and respond to customer and first responder needs when and if a natural disaster or other emergency occurs.

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General Preparedness Tips
  • Limit non-emergency calls to conserve battery power and free up wireless networks for emergency agencies and operations. Consider putting the phone in airplane mode to help further conserve battery life.

  • Have additional charged batteries and car charger adapters readily accessible. Have a universal portable power pack handy.

  • Maintain a list of emergency phone numbers programmed into your contact list.

  • Download apps and subscribe to alerts from aid and relief organizations, such as the American Red Cross’ first aid, hurricane and shelter apps and FEMA’s Commercial Mobile Alert System (CMAS).

  • Send brief text messages rather than voice calls –text messages are often more likely than voice calls to get through when wireless networks are overtaxed during a crisis.

  • Know how to forward your home phone so calls can be directed to your wireless number to keep you reachable in case of evacuation.

Latest Emergency Stories
No Power, No Cell Service

No Power, No Cell Service

One newspaper’s story of survival during the biggest fire in state history.

November 26, 2014 | Scott Charlston

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