ORANGEBURG, NY — Queens resident Michael Hedge and Nassau County resident Kathleen Concolino, have received the Verizon Wireless Customer Satisfaction Award which recognizes the company's retail employees who provide shoppers with an outstanding customer experience.
Hedge, a selling supervisor, and Concolino, a retail sales representative, earned the honor during an evaluation by third-party consultants hired by the company to measure customer satisfaction in its stores throughout the country. Each employee received the highest score possible in all categories measured and was among 24 employees in the New York Metro area honored for their customer service knowledge and expertise in March.
The evaluations were conducted under the Mystery Shopper program, one of the many ways Verizon Wireless is working to ensure each customer enjoys a rewarding experience when shopping at the company's Communications Stores and Verizon Wireless Stores at Circuit City locations throughout New York and Northern New Jersey. The program reflects the company's commitment to deliver quality products and services on the nation's most reliable network and the industry's best customer service-in-person, over the phone or online.
"Verizon Wireless sales and service representatives in our stores work one-on-one with our customers and are the front line in our efforts to provide superior customer service," said Charles Hand, president of Verizon Wireless' New York Metro Region. "The goal of these in-store evaluations is to ensure we provide the most complete and worry-free wireless experience anywhere."
The company has 1,900 Communications Stores nationwide and 103 stores in the New York Metro Region. The stores are fully staffed with highly-trained representatives ready to speak with customers about all their wireless needs. Bilingual representatives, as well as technical staff, are available in selected locations.
Verizon Wireless is the nation's wireless leader in customer loyalty. Based on customer retention and turnover rates announced publicly by the largest wireless providers, Verizon Wireless in 2004 added more customers-a record 6.3 million-while posting the industry's lowest full-year churn rate-the percentage of customers who disconnect their service in a given period of time.
About Verizon Wireless
Verizon Wireless owns and operates the nation's most reliable wireless network, serving 45.5 million voice and data customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.