News Release

Detroit Wireless Customers Love to Talk, Verizon Wireless Study Finds

City Places in Top 5 of Verizon Wireless' First-Ever Big City Wireless Use Study

September 6, 2006

Michelle Gilbert

DETROIT, MI — If you think people in Detroit talk a lot on their wireless phones, you're right.

The average Verizon Wireless customer from Detroit makes and receives more calls than customers from most major U.S. cities, according to the first Big City Wireless Use Study by Verizon Wireless, owner and operator of the nation's most reliable wireless network. With big cities defined as the top 50 by population based on U.S. census data, the Verizon Wireless study found that customers from Detroit ranked 3rd, making and receiving an average of 252 calls per month — seven to eight calls daily.

Residents of Miami, Fla., topped the list, making 298 calls per month. The other top cities are Los Angeles, El Paso, San Antonio and Las Vegas. Three other large midwestern cities ranked in the top 30 of the Verizon Wireless survey - Milwaukee placed 19th on the survey, with an average of 211 monthly calls, Chicago placed 24th with 208 calls per month and Indianapolis placed 28th with 201 calls per month. (See full list below.)

"Even with all of the interest in new data services, the fact remains that our millions of customers coast-to-coast still look to Verizon Wireless for the fundamental and vital service of making and receiving calls-it's what we do, first and foremost," said Dick Lynch, chief technology officer and executive vice president-network for Verizon Wireless. "Our study offers an interesting snapshot of how Americans have come to rely on their wireless service every day at home and on the road. That's why we work so hard to ensure the quality and reliability of the nation's most reliable wireless network, and to deliver the best wireless experience for our customers."

Verizon Wireless has invested $30 billion in the last six years -- $5 billion on average every year since the company was formed -- to increase the coverage and capacity of its national network, to add new services and to maintain its status as the nation's most reliable wireless network. The company's most reliable wireless network claim is based on network studies performed by real-life test men and test women who inspired the company's national advertising campaign. These engineers conduct more than 750,000 voice call attempts and 1.4 million data tests quarterly on Verizon Wireless' and other national carriers' networks while traveling more than 225,000 miles in specially equipped, company-owned test vehicles. For more information, visit

The Verizon Wireless study counted incoming and outgoing calls and minutes of use data for one month during the first half of this year that is routinely collected by the company. Calls — which were counted based on home billing addresses — may have been made anywhere in the U.S. customers traveled, as well as in the callers' home cities. No private, individual customer records or information was examined or used for the purposes of this informal study.

The cities where wireless users averaged more than 200 calls per month were, in order of highest combined incoming and outgoing calls:

  1. Miami, Fla. — 298
  2. Los Angeles, Calif. - 260
  3. Detroit, Mich. - 252
  4. El Paso, Texas - 251
  5. Las Vegas, Nev.; San Antonio, Texas - 235
  6. Long Beach, Calif. - 233
  7. Cleveland, Ohio - 230
  8. Fresno, Calif. - 229
  9. Memphis, Tenn. - 228
  10. Nashville, Tenn. - 225
  11. New York City, N.Y. - 224
  12. San Jose, Calif. - 221
  13. Fort Worth, Texas — 220
  14. Scottsdale, Ariz. - 217
  15. Dallas, Texas - 217
  16. Phoenix, Ariz. — 217
  17. Albuquerque, N.M. - 216
  18. Atlanta, Ga. — 216
  19. Houston, Texas - 214
  20. Austin, Texas - 213
  21. Mesa, Ariz. - 212
  22. Milwaukee, Wis. - 211
  23. Charlotte, N.C. — 211
  24. Chicago, Ill. - 208
  25. Tucson, Ariz. - 205
  26. Virginia Beach, Va. - 204
  27. Philadelphia, Pa. - 203
  28. Indianapolis, Ind. - 201
  29. San Diego, Calif. - 201

Callers from other big cities who made and received fewer than 200 calls were:

  • San Francisco, Calif.
  • Jacksonville, Fla.
  • Oakland, Calif.
  • Denver, Colo.
  • Wichita, Kan.
  • Baltimore, Md.
  • Kansas City, Mo.
  • Columbus, Ohio
  • Omaha, Neb.
  • Tacoma, Wash.
  • Portland, Ore.
  • Sacramento, Calif.
  • Boston, Mass.
  • Colorado Springs, Colo.
  • Seattle, Wash.
  • Minneapolis, Minn.
  • Honolulu, Hawaii
  • Washington, D.C.
  • New Orleans, La.
  • Tulsa, Okla.

About Verizon Wireless
Verizon Wireless owns and operates the nation's most reliable wireless network, serving 54.8 million voice and data customers. Headquartered in Basking Ridge, N.J., Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at