News Release

El Paso, Texas Wireless Customers Have Lots to Talk About

City places in top five of Verizon Wireless' first-ever Big City Wireless Use Study

September 6, 2006

Jenny Weaver

El Paso, TX — If you think people in El Paso talk a lot on their wireless phones, you're right.

The average Verizon Wireless customer from El Paso makes and receives more calls than customers from most major U.S. cities, according to the first Big City Wireless Use Study by Verizon Wireless. The study defined "big cities" as the top 50 by population based on U.S. census data and found that El Paso customers made and received an average of 251 calls per month — eight to nine calls daily.

Compared with Miami customers who make an average of 298 calls per month and ranked first, El Paso customers ranked fourth on the Verizon Wireless study. Other top cities are: Los Angeles, Detroit, San Antonio and Las Vegas. Other cities in the 12 Western states ranking in the top 25 are: Long Beach, Fresno and San Jose in California; Scottsdale, Phoenix and Tucson in Arizona; and Albuquerque, New Mexico. (See full list below.)

"This study points to the value Americans place on their wireless service to stay connected and get things done," said Tony Heyman, regional president, Verizon Wireless. "That's why we work so hard to ensure the quality and reliability of the nation's most reliable wireless network, and to deliver the best wireless experience for our customers."

Verizon Wireless has invested more than $150 million in its El Paso and New Mexico network over the past five years to increase its coverage and capacity for customers, to add new services and to maintain its status as the nation's most reliable wireless network.

The company's most reliable wireless network claim is based on network studies performed by real-life test men and test women who inspired the company's national advertising campaign.

These engineers conduct more than 750,000 voice call attempts and 1.4 million data tests quarterly on Verizon Wireless' and other national carriers' networks. These test men and women travel more than 225,000 miles quarterly in specially equipped, company-owned test vehicles. For more information, visit

The Verizon Wireless study counted incoming and outgoing calls and minutes of use data for one month during the first half of this year that is routinely collected by the company. Calls — which were counted based on home billing addresses — may have been made anywhere in the U.S. customers traveled, as well as in the callers' home cities. No private, individual customer records or information was examined or used for the purposes of this informal study.

The cities where wireless users averaged more than 200 calls per month were, in order of highest combined incoming and outgoing calls:

  1. Miami, Fla. — 298
  2. Los Angeles, Calif. - 260
  3. Detroit, Mich. - 252
  4. El Paso, Texas - 251
  5. Las Vegas, Nev.; San Antonio, Texas - 235
  6. Long Beach, Calif. - 233
  7. Cleveland, Ohio - 230
  8. Fresno, Calif. - 229
  9. Memphis, Tenn. - 228
  10. Nashville, Tenn. - 225
  11. New York City, N.Y. - 224
  12. San Jose, Calif. - 221
  13. Fort Worth, Texas — 220
  14. Scottsdale, Ariz. - 217
  15. Dallas, Texas - 217
  16. Phoenix, Ariz. — 217
  17. Albuquerque, N.M. - 216
  18. Atlanta, Ga. — 216
  19. Houston, Texas - 214
  20. Austin, Texas - 213
  21. Mesa, Ariz. - 212
  22. Milwaukee, Wis. - 211
  23. Charlotte, N.C. — 211
  24. Chicago, Ill. - 208
  25. Tucson, Ariz. - 205
  26. Virginia Beach, Va. - 204
  27. Philadelphia, Pa. - 203
  28. Indianapolis, Ind. - 201
  29. San Diego, Calif. - 201

Callers from other big cities who made and received fewer than 200 calls were:

  • San Francisco, Calif.
  • Jacksonville, Fla.
  • Oakland, Calif.
  • Denver, Colo.
  • Wichita, Kan.
  • Baltimore, Md.
  • Kansas City, Mo.
  • Columbus, Ohio
  • Omaha, Neb.
  • Tacoma, Wash.
  • Portland, Ore.
  • Sacramento, Calif.
  • Boston, Mass.
  • Colorado Springs, Colo.
  • Seattle, Wash.
  • Minneapolis, Minn.
  • Honolulu, Hawaii
  • Washington, D.C.
  • New Orleans, La.
  • Tulsa, Okla.

About Verizon Wireless
Verizon Wireless owns and operates the nation's most reliable wireless network, serving 54.8 million voice and data customers. Headquartered in Basking Ridge, N.J., Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at