WALLINGFORD, CT — In a continuing effort to stay ahead of customer demand for the company's wireless voice and data products, Verizon Wireless today announced that it hired 245 new customer service and data support representatives for its Meriden and Wallingford, Connecticut customer care centers in 2007. Approximately 115 local employees were also promoted during the same period.
Strong demand for Verizon Wireless services continued during 2007 as the company added two million net new customers in the fourth quarter. Verizon Wireless now serves 65.7 million customers nationwide and is the nation's wireless leader in customer loyalty.
"We continue to recruit candidates with a strong interest in wireless technology and a passion for superior customer service," said Jonathan Green, local director of customer service for Verizon Wireless. "We help customers from Maine to Virginia get the most out of their Verizon Wireless products and services."
A Great Place To Work
In addition to being an industry leader in network reliability and customer loyalty, Verizon Wireless is consistently ranked as one of the best places to work in the country because of its employee-friendly policies. For seven consecutive years, Verizon Wireless has been honored as a Working Mother 100 Best Company by Working Mother magazine. In 2007, Verizon Wireless was the only wireless carrier recognized and was praised for the company's flexibility and advancement of working mothers.
During new hire training, employees participate in a comprehensive program to prepare to serve customers in their new positions. Intensive training lasts from four to seven weeks depending on the specific role of the employee, with the goal of each customer service representative taking six to eight hours of additional training every month. The continuous focus on training and customer satisfaction helps prepare these employees to provide Verizon Wireless customers with exceptional service
The company offers industry-leading compensation and benefit packages. Benefits include health care coverage that begins on the first day of employment, participation in the company's 401(k) program (dollar-for-dollar company match up to 6% of the employee's contribution), profit sharing, tuition assistance for continuing education, and short-term (annual bonuses) incentive plans. Employees can also take advantage of numerous opportunities for career advancement.
More information about career opportunities at Verizon Wireless is available at the company's website, www.verizonwireless.com/careers.
About Verizon Wireless
Verizon Wireless operates the nation's most reliable wireless voice and data network, serving 65.7 million customers. Headquartered in Basking Ridge, N.J., with 69,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE: VZ) and Vodafone (NYSE and LSE: VOD). For more information, go to: www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.