NORTH CANTON, OH — A concept from Diebold, Incorporated (NYSE: DBD) is harnessing the technology used to provide high-speed, secure connectivity to laptop computers, smartphones and other mobile devices and applying it to the automated teller machine (ATM). The company’s 4G LTE-enabled ATM – the first ATM concept in the world to utilize 4G technology – will be demonstrated during the 2012 International Consumer Electronics Show (CES), January 10-13 in Las Vegas in the Verizon booth.
“The 4G concept is yet another illustration of the innovation that is a hallmark of Diebold,” said Frank A. Natoli, Jr., executive vice president and chief innovation officer, Diebold. “We are committed to applying today’s most advanced technologies to deliver ongoing improvements to the banking experience. By incorporating 4G technology, we have the potential to increase efficiencies, enhance security and improve customer service at the ATM.”
In collaboration with Verizon, operator of the largest 4G network in the United States, Diebold integrated 4G LTE technology to create a new, additional channel for communication to and from the ATM. Traditionally, the ATM has communicated only with the financial institution or the transaction processor. With the addition of the 4G LTE channel, the ATM also has the potential to communicate directly with third parties, such as service providers or monitoring centers. A 4G LTE connection could also provide financial institutions with the needed bandwidth to connect to the ATM wirelessly, which could prove especially useful for off-premise deployments. This development was created with Verizon through its Innovation Program, developed to expand the possibilities of 4G LTE by working with diverse companies, from start-ups to established players, in industries representing a broad range of verticals.
“The application of 4G connectivity represents a giant step forward in the way financial institutions monitor and manage their self-service networks,” Natoli said. “The concept is a critical milestone on Diebold’s services roadmap, paving the way for advanced services functionalities that will optimize efficiencies, increase uptime, enhance security and improve the consumer experience.”
Perhaps the most promising element of the 4G LTE-enabled ATM concept is its potential to expand communications between self-service terminals and the companies that service them. By enabling direct communication to service providers, the ATM could deliver more robust service-related data than providers typically receive today. Enhanced data about ATM faults and maintenance needs could increase the capabilities of services solutions, such as Diebold’s OpteView® Resolve™. OpteView Resolve is an ATM availability management solution that provides 24/7 ATM status monitoring and notification, remote diagnostics and ATM failure resolution. It utilizes data to identify the need for corrective or proactive actions to ensure uptime and enhance security at the self-service channel. When informed with better ATM-related data, solutions like OpteView Resolve could evolve to include even greater remote service and predictive maintenance capabilities.
Beyond services-related benefits, 4G connectivity could also enable the ATM to communicate directly with a monitoring center – without relying on an external alarm panel – facilitating faster assessment and dispatch in the event of an attack on the ATM. And when it comes to customer service, the 4G connection could be paired with video and audio capabilities to enable direct communication between the ATM user and the financial institution at the time of the self-service transaction through the utilization of wireless two-way video.
The introduction of Diebold’s 4G LTE-enabled ATM concept follows the launch of the company’s prototype for the world’s first virtualized ATM. Both innovations demonstrate Diebold’s efforts to leverage the latest technology to deliver a more available, reliable, secure ATM while reducing the complexity of managing the self-service channel.
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About Verizon Wireless
Verizon Wireless operates the nation’s largest 4G LTE network and largest, most reliable 3G network. The company serves 107.7 million total wireless connections, including 90.7 million retail customers. Headquartered in Basking Ridge, N.J., with nearly 83,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.
Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs more than 16,000 associates with representation in nearly 90 countries worldwide and is headquartered in the Canton, Ohio region, USA. Diebold is publicly traded on the New York Stock Exchange under the symbol ‘DBD.’ For more information, visit the company’s website at www.diebold.com.