News Release

Verizon Wireless Statement On Northeast Network Performance After Hurricane Sandy

For customer inquiries, please call 800-922-0204 or go to
Contact Us

October 31, 2012

Andrea Kimmet
Verizon Wireless - Northeast Area


Esmeralda Diaz Cameron
Verizon Wireless – NY Metro Region


“Our wireless network has performed well in the immediate aftermath of Hurricane Sandy. Due in large part to the billions of dollars of investment made to our Northeast Wireless Network, including the installation of permanent backup generators at most cell sites, more than 94% of our towers from Maine to Virginia are currently operational and supporting customers. 

Our network teams continue round-the-clock restoration efforts for the sites that remain offline due to lack of connectivity or power – those predominantly in New York City and northern New Jersey. As power and connectivity conditions have improved over the last 24-hours, we have seen some improvement to wireless service in Lower Manhattan and elsewhere in the Metropolitan area. 

We will continue to refuel permanent generators at cell sites until commercial power is restored, deploy additional portable generators as needed where possible and support customers by offering our open retail stores as a resource to recharge their devices.  We appreciate our customers’ patience as we work to restore 100% of our Network.”

For more information on Verizon Wireless 3G and 4G LTE networks, products and services, visit or call1-800-2 JOIN IN. Follow Verizon Wireless on Twitter, Facebook and Tumblr.

About Verizon Wireless
Verizon Wireless operates the nation’s largest 4G LTE network and largest, most reliable 3G network. The company serves nearly 96 million retail customers, including 90.4 million retail postpaid customers.  Headquartered in Basking Ridge, N.J., with more than 75,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD).  For more information, visit To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at