New “NYC Urban Experience” network performance report released

First-ever look at Manhattan Urban Zone, campuses, sports venues shows Verizon on top

By on October 7, 2015

RootMetrics®, an IHS (NYSE: IHS) company, has released a new network performance report specifically detailing the “urban mobile experience” within New York City – and Verizon has posted the most top results across all categories among the nation’s largest wireless companies.

This is not the first distinction for Verizon this year when it comes to network performance. Earlier this year, Verizon ranked first overall, or tied for first, in 47 of 50 states in overall mobile network performance across the U.S. in RootMetrics 1H 2015 RootScore® report, including New York State.

“Reliability and consistency matter to customers when it comes to their wireless experience,” said Nicola Palmer, senior vice president and chief network officer of Verizon Wireless. “Sure, we’re happy that these science-based results reflect well on our network today – but we’re already working toward the future, too, with advanced projects like testing 5G technology.”

The 2015 Urban Mobile Experience study took a comprehensive look at mobile performance in the Manhattan Urban Zone. Seven districts were tested within the Manhattan Urban Zone: the Financial District, the Garment District, Midtown, Soho, Tribeca, the Upper East Side, and the Upper West Side.

More than 72,000 tests were conducted, both outdoors while driving and walking throughout Manhattan, and inside more than 275 buildings. Beyond the Urban Zone, RootMetrics  studied various facets of network performance at sports venues, train stations, college campuses and airports.

Highlights from the 2015 RootMetrics NYC Urban Mobile Experience report include:

  • Verizon dominated the testing results at all sports venues tested in NYC – Madison Square Garden, Yankee Stadium, CitiField and Barclays Center – with the fastest median download and upload speeds among the four national wireless companies. Verizon was the only network recognized as having “excellent” performance at all sports venues for reliability (getting/staying connected).
  • Within transit stations tested (New York Penn Station and Grand Central Station), Verizon was “the clear speed king” at Penn Station, doubling the speed of the second-best company.
  • On the campuses of Fordham University and Columbia University, Verizon won or tied in 75 percent of the tests across the following categories including Overall Reliability, Speed, Data, Call and Text network performance.  At Fordham, Verizon was ranked first or tied for first in all categories – and provided the fastest network speed and top data performance of any company tested.

In recent months, Verizon has been enhancing its network by deploying new technology such as small cells, distributed antenna systems and XLTE which doubles 4G LTE network capacity. Greater capacity means more wireless interactions can occur with more people in the same location. XLTE powers up peak speeds, which means people can send photos, download videos, surf the internet and use real-time navigation.

In 2014 alone, Verizon invested more than $10 billion to improve and fortify its wireless network, which covers 98% of the U.S. population.

In July, Verizon’s wireless network was also recognized by RootMetrics in their special report “Making your connection: A RootMetrics review of mobile network performance at airports” as earning the most first place rankings, outright or tied, among the nation’s top 50 airports in the first half of 2015, with 29 Data RootScore Awards.

Rural communities also are a focus for Verizon. Rural carriers who participate in the company’s LTE in Rural America (LRA) program build and operate their own 4G LTE networks using radio spectrum, core network assets and other services provided by Verizon. A dedicated team of Verizon engineers support participating wireless companies as they build and deliver high-speed 4G LTE networks across rural America.

Verizon operates the nation’s largest and most reliable 4G LTE network. This also includes the largest 4G LTE network coverage in rural areas across the United States.

For more information, please visit

Tags: Rootmetrics