Activate your new or certified
pre-owned device.

Are you upgrading
a current Verizon
phone?

Smartphone
No

Turn on
device &
follow
setup.

Yes

Is it
backed
up to the
cloud?

No

Back up
your phone
to Verizon
Cloud.

Go to Verizon Cloud to
back up your phone.

Yes
 
Continue
 

Is your
current
phone an
iPhone?

 
Yes
 
No

Are you
getting
a new
iPhone?

Download the Verizon Cloud app.
From there you will be able to sync your contacts, photos, videos and more.

No

Turn off
iMessage &
FaceTime.
  1. Go to Settings and tap Messages.
  2. Turn iMessage off. Go back to Settings.
  3. Tap FaceTime. Turn FaceTime off.
  4. Go to apple self serve to deregister your phone number from iMessage.

 

Call 1.877.
807.4646
to activate.

Skip this step if your new phone is an Android that launched in 2016.

Yes

Call 1.877.
807.4646
to activate.

 

Turn on
device &
follow
setup.

Are you upgrading
a current Verizon
phone?

Basic Phone
Yes

Save your
contacts
from your
old phone.

Save your contacts using Backup Assistant.

No

Turn off
your old
phone.

Turn on
your new
phone.

 

Call *228,
press 1 and
follow the
directions.

Set up
Backup
Assistant
on phone.

 

Are you upgrading
a current Verizon
tablet?

Tablet
No

Turn on
tablet &
follow
setup.

Yes

Is it
backed
up to the
cloud?

No

Back up
your tablet
to Verizon
Cloud.

Go to Verizon Cloud to
back up your tablet.

Yes

Turn off
your old
tablet.

Continue

Call 1.877
807.4646
to activate.

Turn on
tablet &
follow
setup.

Are you upgrading
a current Verizon
device?

Hotspot
Yes
No

Call 1.877.
807.4646
to activate.

Follow
device's
setup
guide.