Total Mobile

Get comprehensive coverage for your device from loss, theft, damage and post-warranty defects and answers to your toughest device questions from a Tech Coach expert.

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Comprehensive coverage

Coverage for loss, theft, damage (including water damage), and post-warranty defects.

Get protection

Next-day device replacement

Next-day delivery (in most cases) and 24/7 claims make sure you're never without your device for long.

File a claim

Expert Support

Verizon Tech Coach provides smarter support for your device.

Tech Coach

One tap access

Connect to speak or chat with a live person within thirty seconds at the touch of a button.

Verizon Support & Protection

Verizon Tech Coach

Verizon Tech Coach provides smarter support for your device and virtually everything it connects to.

Get the most out of your device.

U.S.-based Tech Coach experts ensure you're getting the most out of your device. There are no limits on how often you use Tech Coach once you've enrolled.

Manage your connected devices

Your Tech Coach can explain confusing error messages, help transfer important content, and connect your device with wireless speakers, printers, TVs, and more.

No holds or transfers

Connect to speak or chat with a live person within thirty seconds at the touch of a button.

Download the app

Find the coverage for your device.



Check for eligibilty

Basic phones and tablets


Check for eligibilty

More ways to stay safe

Verizon Support and Protection

In a world where online dangers affect everything from laptops to smartphones, Verizon Support & Protection helps keep your device virus-free.

Premium – Included with Total Mobile Protection

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FamilyBase provides you with insight and control over how, when and with whom your kids communicate.


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Getting a replacement is quick and easy

With Total Mobile Protection you'll never have to worry about paying full replacement cost when you suddenly have device issues. Whether it is lost, stolen, damaged, or experiences a manufacturer's defect, our affordable and comprehensive coverage gets you a replacement device fast.

Enroll within 30 days

Simply enroll within 30 days of activating a device or receiving a device upgrade.

Get protection

File a claim

Lost, stolen or damaged

File a claim quickly and easily online or by calling (888) 881-2622.

File a claim online

Manufacturer's defect

Call Verizon Wireless at (866) 406-5154

Next day replacement

Get a replacement device fast should the unexpected occur. Claims filed Monday through Thursday ship as soon as next day. File a claim on Friday, Saturday or Sunday and get a device as soon as Monday.

Track a claim
Lookup my deductible

Frequently asked questions

A: Equipment protection provides replacement and/or technical assistance services for your mobile device covering certain types of damage or perils that aren't covered by the manufacturer's warranty (e.g., loss, theft, and accidental liquid or physical damage). It may also cover certain defects after the manufacturer's warranty expires. Additionally, if your device has to be replaced, you'll benefit from expedited shipping.

We offer several types of equipment protection:

Refer to our Equipment Protection Programs Overview page for more details on each.

To be eligible for any equipment protection program, you must enroll within 30 days of one of the following:

  • New account activation with new equipment/device
  • Upgrade with new equipment/device purchase

A: If your device is lost or stolen, you may suspend your service to avoid unauthorized use. There are two methods to suspend your service.

To suspend your service online:

  • Go to the Suspend / Reconnect Service page in My Verizon.
  • Follow the prompts to suspend service.

To suspend your service over the phone:

  • Call (800) 922-0204 from any phone.
  • Follow the prompts to suspend service using our Interactive Voice Response (IVR) system.

Refer to our Suspend Service FAQs for more information. If you want to replace your device, refer to the following questions.

See all FAQs for Total Mobile Protection