Verizon Tech Coach provides smarter support for your device and virtually everything it connects to.
U.S.-based Tech Coach experts ensure you're getting the most out of your device. There are no limits on how often you use Tech Coach once you've enrolled.
Your Tech Coach can explain confusing error messages, help transfer important content, and connect your device with wireless speakers, printers, TVs, and more.
Connect to speak or chat with a live person within thirty seconds at the touch of a button.Download the app
With Total Mobile Protection you'll never have to worry about paying full replacement cost when you suddenly have device issues. Whether it is lost, stolen, damaged, or experiences a manufacturer's defect, our affordable and comprehensive coverage gets you a replacement device fast.
Simply enroll within 30 days of activating a device or receiving a device upgrade.Get protection
Lost, stolen or damaged
File a claim quickly and easily online or by calling (888) 881-2622.File a claim online
Call Verizon Wireless at (866) 406-5154
Get a replacement device fast should the unexpected occur. Claims filed Monday through Thursday ship as soon as next day. File a claim on Friday, Saturday or Sunday and get a device as soon as Monday.Track a claim
A: Equipment protection provides replacement and/or technical assistance services for your mobile device covering certain types of damage or perils that aren't covered by the manufacturer's warranty (e.g., loss, theft, and accidental liquid or physical damage). It may also cover certain defects after the manufacturer's warranty expires. Additionally, if your device has to be replaced, you'll benefit from expedited shipping.
We offer several types of equipment protection:
Refer to our Equipment Protection Programs Overview page for more details on each.
To be eligible for any equipment protection program, you must enroll within 30 days of one of the following:
A: If your device is lost or stolen, you may suspend your service to avoid unauthorized use. There are two methods to suspend your service.
To suspend your service online:
To suspend your service over the phone:
Refer to our Suspend Service FAQs for more information. If you want to replace your device, refer to the following questions.