Total Mobile

Get comprehensive coverage for your device from loss, theft, damage and post-warranty defects and answers to your toughest device questions from a Tech Coach expert.

Learn more File or track a claim Learn how to protect the whole family


Comprehensive coverage

Coverage for loss, theft, damage, and post-warranty defects.

Check for eligibility

Next-Day Replacement

Save time and money by getting a replacement device as soon as the next day.

File a claim

One tap access to Expert Support

Tech Coach provides smarter support at the touch of a button.

Tech Coach

Cracked Screen Repair

Same-day repair service may be available at a certified repair location or by having a technician come to your home or office.

Cracked Screen Repair

Verizon Tech Coach

Verizon Tech Coach provides unlimited access to U.S.-based experts who ensure you're getting the most out of your device and virtually everything it connects to.

Manage your connected devices

Your Tech Coach can explain confusing error messages, help transfer important content, and connect your device with wireless speakers, printers, TVs, and more.

No holds or transfers

Connect to speak or chat with a live person within thirty seconds at the touch of a button.

Download the app
Protect up to three eligible devices.


With Total Mobile Protection Multi-Device, you can protect any three eligible devices on your Verizon account against loss, theft, damage and post-warranty defects, plus receive Verizon Tech Coach support for all of the lines on your account.

Fast Repair or Next-day Replacement

Receive a replacement device as soon as the next day. For cracked screens, same-day repair may also be available from an Asurion Certified Repair Provider.

Flexible Coverage

You can share nine claims in 12 months across any three eligible lines on your account and there's not a need to register your lines until you file a claim.

Verizon Tech Coach

Your coverage includes access to expert support for all of the lines on your account.

Learn more

Cracked Screen Repair

Cracked screen repair1 is now available at over 180 Verizon-exclusive carry in locations across the U.S. or you can have an Asurion certified technician meet you at your home or office.

Keep your device and save money

Get a new screen at a lower cost than a replacement and avoid setting up a new device

Feel confident about the repair done at your convenience

Repairs can be done same day (in most cases) at a carry-in location or by having a technician meet you where you are. The repair and parts used are backed by Asurion’s 12 month warranty.

Damaged Screen?

File a Claim
Protect up to three eligible devices.

Find the coverage for your device.



Check for

Basic phones and tablets


Check for



Check for

Frequently asked questions

A: Equipment protection provides replacement and/or technical assistance services for your mobile device covering certain types of damage or perils that aren't covered by the manufacturer's warranty (e.g., loss, theft, and accidental liquid or physical damage). It may also cover certain defects after the manufacturer's warranty expires. Additionally, if your device has to be replaced, you'll benefit from expedited shipping.

We offer several types of equipment protection:

Refer to our Equipment Protection Programs Overview page for more details on each.

To be eligible for any equipment protection program, you must enroll within 30 days of one of the following:

  • New account activation with new equipment/device
  • Upgrade with new equipment/device purchase

A: If your device is lost or stolen, you may suspend your service to avoid unauthorized use. There are two methods to suspend your service.

To suspend your service online:

  • Go to the Suspend / Reconnect Service page in My Verizon.
  • Follow the prompts to suspend service.

To suspend your service over the phone:

  • Call (800) 922-0204 from any phone.
  • Follow the prompts to suspend service using our Interactive Voice Response (IVR) system.

Refer to our Suspend Service FAQs for more information. If you want to replace your device, refer to the following questions.

See all FAQs for Equipment Protection

Changes are coming to your program to provide a screen repair option. See below for details.