Certified Pre-Owned Device Quality Checklist
To ensure Verizon Wireless customers are provided only the highest quality replacement devices our Certified Pre-Owned Device units go through the following repair and refurbishment process and must pass a 100+ point quality check in 10 key categories.
The Verizon Wireless Centralized Returns Warehouse (CRW) is an ISO 9001:2000 certified facility. ISO 9001:2000 standards require an organization to maintain an ongoing process of quality management and measurement focused on meeting customer needs and expectations. CRW also follows additional quality procedures such as ANSI Z1.4-2003 to ensure all quality checks are performed to rigorous quality standards.
During this sequence of steps each handset that becomes a Certified Pre-Owned Device is power cycled up to nine times, receives at least two manual functional tests, electronically function-tested four times, and checked for/cleared of any possible customer information at least twice, as well as passes numerous other quality checks.
- Visual Cosmetic Inspection
- Functional Inspection
- Computerized Radio Frequency Testing
- Functional Repair and Reconditioning
- Cosmetic Repair and Reconditioning
- Computerized Software Updates
- Computerized Customer Information Check and Clear
- Final Quality Audit
Only devices that pass our quality
standards earn the right to receive
the Certified Pre-Owned Device
10 Key Quality Check Categories
1. Power
- Confirm device fully powers on correctly with battery
- Confirm device fully powers on correctly with charger
- Confirm device battery fits correctly in the battery compartment
- Confirm battery receives a charge
2. Display
- Confirm battery charging indicator functions
- Confirm main display has complete functionality
- Confirm main display has all pixels present and functioning
- Confirm ID display has complete functionality
- Confirm ID display has all pixels present and functioning
3. Audio
- Confirm headset port is audible and functions
- Confirm key tone is audible and functions
- Confirm speakerphone is audible and functions
- Confirm ringer tone is audible and functions
- Confirm vibrate mode functions
- Confirm microphone is understandable and functions
4. Keypad Functionality
- Confirm touch screen (if applicable) functions and free of defective segments
- Confirm main display backlight functions
- Confirm Caller ID backlight functions
- Confirm keypad backlight functions
- Confirm all keys/buttons on main keyboard function
- Confirm all side keys and other external touch keys function
- Confirm navigation key moves freely and functions
5. Port Functionality
- Confirm memory card port is clean and functions
- Confirm charger port is clean and functions
- Confirm USB port is clean and functions
- Confirm headset port is clean and functions
- Confirm accessory port is clean and functions
6. Radio Frequency (RF) Call testing , Signal Functionality and Call Capable
- Confirm each device passes 6 separate tests of handset performance sending/receiving PCS Signals under all conditions and within industry standards
- 1X RF PCS Signal Waveform Quality
- 1X RF PCS Signal Frequency Error
- 1X RF PCS Signal Vector Error
- 1X RF PCS Signal Frame Error Ratio
- 1X RF PCS Signal Max Transmit Power
- 1X PCS Signal to CDMA Handoff
- Confirm each device passes 6 additional tests of handset performance sending/receiving CDMA Signals under all conditions and within industry standards
- 1X RF CDMA Signal Waveform Quality
- 1X RF CDMA Signal Frequency Error
- 1X RF CDMA Signal Vector Error
- 1X RF CDMA Signal Frame Error Ratio
- 1X RF CDMA Signal Max Transmit Power
- 1X RF CDMA Signal to PCS Handoff
7. BroadbandAccess EV-DO (Evolution-Data Only) 3G high-speed digital data service Signal Functionality Test
- Confirm each device passes 4 separate tests of handset performance sending/receiving data transmissions under all conditions within CDMA2000 standards industry standards to ensure appropriate data speeds and greater efficiencies for web browsing and accessing corporate intranet and email
- EVDO RF Signal MS Waveform Quality
- EVDO RF Signal MS Frequency Error
- EVDO RF Signal MS Time Error
- EVDO RF Signal MS Max Power
8. Advanced Function Testing
- Confirm all aspects of Camera functionality
- Confirm camera picture is clear and functions (if applicable)
- Confirm camcorder video is clear and functions (if applicable)
- Confirm camera flash is bright and functions (if applicable)
9. Software Upgrades and Customer Information Clear
- Confirm latest version of operating software is installed and fully operational
- Confirm Preferred Roaming List (PRL) is updated to current version
- Confirm Enhanced Roaming Indicator (ERI) is updated to current version
- Confirm 100% content data removal to ensure phone is free of previous subject matter (i.e. phone numbers, contact, pictures, banners, videos etc.) was performed.
10. Cosmetics and Assembly
- Confirm device is cosmetically renewed and meets stringent guidelines for all aspects of visual quality
- Confirm device meets OEM factory specifications for construction, component assembly, and materials
- Confirm slider/hinge moves freely and functions with no excessive force or pressure
- Confirm liquid damage indicators are active and no external corrosion is present
- Confirm device is inspected for any sign of external or internal customer abuse
- Confirm device is inspected for any sign of external or internal liquid damage
- Confirm touch screen (if applicable) is free of dust/debris
- Confirm main display lens is free of scratches and blemishes
- Confirm main display lens is free of cracks and chips
- Confirm Caller ID lens is free of scratches and blemishes
- Confirm main display lens is free of cracks and chips
- Confirm Caller ID lens is free of scratches and blemishes
- Confirm Caller ID lens is free of cracks and chips
- Confirm logos and labels are completely attached and free of scratches
- Confirm logos and labels do not contain any bends or folds
- Confirm logos and labels are properly aligned
- Confirm wires, harnesses, and cables are the correct type, insulation and length
- Confirm wires, harnesses, and cables do not result in improper electrical operation
- Confirm wires, harnesses, and cables do not interfere with mechanical operation
- Confirm wires, harnesses, and cables are ducted or securely anchored
- Confirm connectors are not skewed or angled but are tight
- Confirm device construction seams are aligned properly to the original design
- Confirm device flip operates in manner intended and no excessive force is required
- Confirm device door, cover and latches are properly aligned so that no undue force or effort is required to operate
- Confirm device parts are not warped
- Confirm knobs, switches, and latches do not have any burrs, mold flash, or other excess material
- Confirm slide switches are straight
- Confirm momentary slide switches activate and return to the 'rest' position when released
- Confirm toggle switches activate smoothly and with a positive action in the on or off position
- Confirm rocker switches activate smoothly and with a positive action, without exerting undue force
- Confirm slide switches activate within the designed range and without exerting undue force
- Confirm front and rear covers do not contain cracks
- Confirm front and rear cover construction seams are parallel
- Confirm front and rear covers are free of scratches and blemishes
- Confirm front and rear covers are free of dirt and residue
- Confirm device battery fits correctly in the battery compartment
- Confirm keypad is properly seated in the housing and does not stick
- Confirm keypad does not have any flaws or visible defects
- Confirm keypad numbers are complete and clearly visible
- Confirm keypad is not wore or faded
- Confirm keypad is clean and free of residue
- Confirm antenna is straight when extended
- Confirm antenna is not worn, scuffed, or scratched
- Confirm antenna is tight and can not be loosened with fingers unless designed that way
- Confirm side buttons are not damaged or cracked
- Confirm side buttons are free of scratches and blemishes
- Confirm chrome surfaces are shiny and free of nicks or scratches
- Confirm that there is no interference with adjacent parts or damage to threads or plating.
- Confirm all screws and fasteners are present and are tightened per specifications, with no movement between supporting hardware and attached parts
- Confirm rubber and polymer materials are free from cuts, tears, burns, pinch marks
- Confirm glazed or plastic surfaces are free from cracks, chips, blemishes, discoloration, and stains
- Confirm device meets all authorized work instructions
