3-Way Calling FAQs

3-Way Calling is a feature that allows you to talk with 2 people simultaneously with your mobile phone.

 

General Information

  1. What is 3-Way Calling, and how much does it cost?

    3-Way Calling lets you talk with 2 people at the same time using your mobile phone. If you don't have a plan with unlimited minutes, then airtime and other charges will apply for all 3 calls until you end one call. These charges may include toll or long distance charges. For example, if you talk for 10 minutes on a 3-way call, you'll be charged for 20 minutes of talk time.

  2. How do I start a 3-way call?

    Steps to start a 3-way call may vary by device. Refer to your device's User Guide for more information.

    Android

    1. Start by making a phone call and wait for the party to answer.
    2. Tap the Menu icon.
    3. Tap Add Call.
    4. Enter the number or find the contact that you want to add to the call, then call them.

      Note: When the second person answers, the original call will be put on hold.

    5. Tap the Menu icon.
    6. You can merge the calls into a 3-way call or swap between 2 calls:
      • Tap Merge to begin your 3-way call. When you merge the 2 calls successfully into a 3-way call, your screen will show 2 blue heads together on 1 screen.
      • Tap Swap to switch between the 2 calls.
    7. To end the call for both callers, hang up or open the Menu and tap End Call.

    iPhone

    1. Start by making a normal phone call and wait for the party to answer.
    2. Tap add call, then call the second person.

      Note: The original call will be put on hold.

    3. Once the second person answers, tap Merge Calls. Your 3-way call has started.
    4. Repeat steps 2 and 3 to add more people.

      Note: You can merge up to 5 calls depending on your carrier.

    5. To speak privately or hang up with 1 caller:
      • Speak privately: Tap the Conference icon, then tap Private next to the caller.
      • Hang up with 1 caller: Tap the Conference icon then select the red phone icon next to the call you want to drop. 
      • Tap End Call.
    6. Hang up to end the call.
  3. While on a 3-way call, how do you end one call and continue with the other?

    To disconnect 1 or both parties, ask them to hang up.

  4. Can I turn a call waiting call into a 3-way call?

    No, but you do have the option to speak to the second caller by tapping the Call icon. To switch between the 2 calls, tap the Call icon or Swap / Switch icon.

  5. What happens if someone calls while I'm on a 3-way Call?

    If someone tries to call you while a 3-way call is in progress, the caller will hear a busy signal or be forwarded to your voicemail. If you've activated call forwarding, the call will be forwarded immediately.

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