411 Search FAQs

411 Search is directory assistance with automatic call completion. An operator will assist you when you request:

• Phone numbers
• Addresses
• Information for almost any place of interest, like restaurants, movies or the nearest florist

To reach 411 Search, simply call 4-1-1 from your mobile phone. You'll be charged the standard $2.99 fee for a 411 call.

No, 411 Search is automatically available to you when you call 411 from your mobile phone.

You can receive a variety of information, including:

• Local and National Directory Assistance - Request phone numbers around the corner or across the country
• Yellow Pages Category Search - Search by name or business type
• Movie Listings - Find out what's playing and where including theater names, show times, ratings and more
• International Directory Assistance - Request US, Canadian and Puerto Rican phone numbers
• Reverse Directory Search - Search for the published name and address for up to 3 listings requested by telephone number

During a single 411 call, you can request up to 3 selections from the menu of services offered.

Yes, in addition to providing you with the requested number, 411 Search can also connect to a number you'd like to call.

Note: You can request up to 3 numbers in a single 411 call, but you can only be connected to 1 of those numbers.

Yes, minute usage will apply for the minutes used during the call to 411 Search, according to your plan. You'll also be charged the standard $2.99 fee for a 411 call.

If you're successfully transferred to another number, minute usage will also apply for this second call according to your plan, as if you'd hung up with 411 and called the number yourself. However, if the transfer to another number is unsuccessful, minute usage won't apply for this second call.

Once the listing information is provided, you'll be prompted to select 1 to receive a text message of the listing.

If you select 1, you'll also be asked if you'd like to set this preference for all future calls. If you do so, you'll automatically receive a text message every time you call 411 Search. Otherwise, you'll be asked with each 411 Search call if you'd like to receive a text message.

Call 411 from your mobile phone.

You can cancel the automated text message for future calls by either of the following options:

• Ask a 411 operator to change your 411 text preference settings
• Reply to a 411 text you receive with a message that says "Cancel"
  
  Note: Reply text message isn't available in:
  • Delaware
  • Florida
  • Hawaii
  • Maine
  • Massachusetts
  • Michigan
  • New Hampshire
  • Oklahoma
  • Rhode Island
  • Vermont
  • Washington DC

Yes, Verizon Smart Family™ lets you block individual lines on your account from calling 411.

If you already subscribe to Verizon Smart Family, refer to the step-by-step instructions in the Block Contacts section of our How to Use Guide.

Otherwise you can sign up for Verizon Smart Family online at any time.*

*A monthly fee applies.