Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Samsung Galaxy S7 edge
DROID TURBO 2
Samsung Galaxy S® 4
Samsung Galaxy Note5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Verizon Ellipsis™ 7
Samsung Galaxy J3 V
Ellipsis™ Jetpack® MHS800L
Droid Turbo in Ballistic Nylon
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
Moto E™ Prepaid
LG Revere®
LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
LG Cosmos™ 2
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
Samsung Intensity™ III
G Pad™ 10.1 LTE
BlackBerry Classic
Samsung Convoy™
LG Accolade™
Pantech Breakout™
Apple® iPad® Air™
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
Samsung Intensity™
Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Stellar™
Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
Samsung Galaxy View
Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
Verizon Wireless Coupe™
Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
LG Chocolate®
LG VX3200
Pantech Crux™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Pantech PN-820
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
Samsung SCH-u550
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i760
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Verizon 4G LTE Broadband Router FAQs

General Information
  1. What is the Verizon 4G LTE Broadband Router?

    The Verizon 4G LTE Broadband Router is a high-performance, reliable broadband router for your home or small office. It offers high-speed Internet access for multiple users, via firewall-protected Wi-Fi and wired Ethernet connections.

    LTE is a trademark of ETSI.



  2. What are the benefits of the Verizon 4G LTE Broadband Router?

    The Verizon 4G LTE Broadband Router is a great Internet solution if you:

    • Need high-speed connectivity at download speeds up to 12 Mbps
    • Need portability with a powerful signal
    • Live in a dwelling not serviceable by HomeFusion® Broadband (condos, townhouses, high-rises, 3 stories or greater).
    • Need a more powerful solution than a Verizon Jetpack® for your residence or a small business
    • Don't have Internet access
    • Have dial-up or low-speed Internet service
    • Need a router that can also be used as a backup solution when your existing broadband service is down


    You can take advantage of high speeds from America's fastest 4G LTE network at your home or small office. Access the Internet on up to four wired Ethernet-connected devices and over 20 Wi-Fi devices, like tablets, computers and gaming consoles.



  3. What speeds can be expected with the Verizon 4G LTE Broadband Router service?

    You can expect an average speed of 5-12 Mbps for downloading and 2-5 Mbps for uploading.



  4. Who can get the Verizon 4G LTE Broadband Router?

    You must be located within a 4G LTE coverage area to receive the service. Enter your address into our online Coverage Locator to find out if your address qualifies.*

    *The Verizon 4G LTE Broadband Router is a data-only 4G LTE device, and cannot be used on the 3G Network. Verizon's Coverage Locator maps depict predicted and approximate wireless coverage. The coverage areas shown do not guarantee service availability, and may include locations with limited or no coverage. Even within a coverage area, there are many factors, including customer's equipment, terrain, proximity to buildings, foliage, and weather that may impact service. For Coverage Areas that include networks run by other carriers, the coverage depicted is based on their information and public sources, and we cannot ensure its accuracy.



  5. How can I get the Verizon 4G LTE Broadband Router?

    You can get this high-speed Internet service online:

    1. Find out if your address qualifies for service:

      1. Go to our Coverage Locator page.

      2. Enter your Street Address and City, State in the appropriate fields and click Search.

      3. Click 4G LTE Data Coverage.

      4. Click Refresh Map.

      5. Verify that you're in an area that has 4G LTE service.

    2. If your address is in a Verizon 4G LTE coverage area, go to the Verizon 4G LTE Broadband Router shopping page.

    3. Click Add to Cart and follow the onscreen prompts to complete your purchase.


  6. How long will it take for my 4G LTE Broadband router to arrive once I place the order?

    You can get free 2-day shipping when you order online. If you place your order before 4:30 PM local time, Monday through Friday (excluding holidays),* your order will be delivered in two business days.

    Orders placed after 4:30 PM on Friday or over the weekend will be delivered on Wednesday.

    *Available for purchases placed on VerizonWireless.com for delivery within the US only, excluding Alaska and Hawaii. Subject to credit authorization, verification and inventory availability.



  7. Will I have full access to the Internet with the Verizon 4G LTE Broadband Router service?

    Yes, it's a fully functional Internet access solution and can be used like other Internet services, such as DSL, cable, satellite, etc.



  8. Is there a limit to the number of devices that can be connected using the Verizon 4G LTE Broadband Router service?

    You can connect over up to 20 devices via Wi-Fi at one time and up to four devices with a wired connection (Ethernet).



  9. How far away can I be from the Verizon 4G LTE Broadband Router while connecting to it over Wi-Fi?

    Actual range and speeds will vary based on the radio frequency conditions and obstructions within your home. Most devices should be able to connect within 150 feet of the router and may be able to connect at up to 300 feet unobstructed.



  10. Will I be able to choose where the Verizon 4G LTE Broadband Router is placed in my home?

    Yes, you can place your router anywhere in your home where you have access to an AC power outlet. However for optimal Wi-Fi signal reception, we recommend placing the router closest to the center of where you would be using the device the most. For the best 4G LTE signal coverage, we recommend you placing it nearest a window.



Using the Verizon 4G LTE Broadband Router
  1. How do I install and activate my Verizon 4G LTE Broadband Router?

    Please refer to the Quick Start Guide (PDF*) that was provided with your device for installation steps. Activation will automatically begin when the SIM card is inserted and the router is turned on.

    Once the activation is complete, you can connect to the unique Wi-Fi Network Name (SSID) that came with your router using the password provided on the router label. Or you can use the Push 'N' Connect (WPS) button.



  2. How do I ensure that I’m receiving a strong 4G LTE signal for my Verizon 4G LTE Broadband Router?

    To ensure you're receiving a strong 4G LTE signal:

    1. Check 4G LTE coverage for your area.

      1. Visit our Coverage Locator.
      2. Enter the address where the router will be located and click Search
      3. Click 4G LTE Data Coverage and click Refresh Map.

        Note: The Verizon 4G LTE Broadband Router is a data-only 4G LTE device. You must have 4G LTE service to use it.


    2. Check the color of the signal quality indicator light on the router.

      In a strong 4G LTE coverage area, the signal quality indicator light will be solid blue or solid green.

      • If the signal quality light is amber: The device may not be receiving a very strong signal. We recommend that you move the router to a location nearest a window and recheck the signal. Also, adjust the external antennas that came with the unit so that they are at 45-degree angles from each other.

      • If the signal quality indicator light is off:

      1. Turn the router off.
      2. Remove the SIM card and then reinsert the SIM card (ensure it is inserted correctly). For detailed instructions on how to do this, refer to your User Guide.
      3. Turn the router on and wait for it to restart.
      4. Recheck the signal quality indicator light.

    If the 4G LTE and/or Internet indicator light is still not on after you've completed these steps, please visit our Troubleshooting Assistant page.

    1. Select the brand and device you're using.
    2. Enter the issue (such as "Can't connect to the internet").
    3. Click Begin Troubleshooting.


  3. How do I connect my devices to my Verizon 4G LTE Broadband Router?

    You can connect your devices to your router with Wi-Fi or with an Ethernet cable.

    • Connect with Wi-Fi

      There are two methods of connecting your router to your Wi-Fi network:

      • Push 'N' Connect (also known as WPS or Wi-Fi Protected Setup)

      1. Press the Push ‘N’ Connect/WPS button on the front of the router.
      2. On your mobile device, go to the connection manager and select the WPS connection option.
      3. If prompted for a WPS PIN, enter in the WPS PIN found on the label on the back of the router.

      • Wi-Fi Network Name and password

        Note: Your Verizon 4G LTE Broadband Router comes with a unique Wi-Fi Network Name (SSID) and password located on a label on the router.

        1. Ensure that your device supports Wi-Fi and that it's enabled.
        2. Using the device’s wireless connection manager, connect to the router using the SSID and password information provided.
    • Connect with an Ethernet cable 

      1. Insert one end of an Ethernet cable into the yellow Ethernet port on the back of the router.
      2. Insert the other end of the cable into your device, such as a laptop or gaming console.


  4. How do I monitor and manage data usage?

    You can monitor and manage your data usage and alerts online through My Verizon.

    You can also manage your data usage by going to the Traffic Meter feature, after signing in to your router's Web User Interface.



  5. Is my Verizon 4G LTE Broadband Router secure?

    Yes, the router Wi-Fi connection has been secured by default using the WPA encryption protocol. Your Wi-Fi Network Name (SSID) and password have been printed on a label on the back of your router. You can also change the password or security type if necessary.



  6. How do I access and configure advanced settings on my Verizon 4G LTE Broadband Router?

    Your router is designed to work without the need to configure any advanced settings. However, should you need to modify any of the router settings, you can access the Web User Interface by connecting to the router with Wi-Fi or by an Ethernet cable.



Troubleshooting
  1. My wireless devices show a weak connection or the router name doesn’t appear when scanning for Wi-Fi networks. How do I improve my Wi-Fi signal reception on my Verizon 4G LTE Broadband Router?

    If the router doesn't appear when you scan for Wi-Fi networks:

    1. See if the Wi-Fi light on the router is turned off.
    2. If off, press the Wi-Fi Radio button on the front of the router to turn the radio back on.
       

    If you are able to connect, but are showing a weak connection, here are some tips on how to improve your Wi-Fi signal reception:

    • Have your computer or other devices within 150 feet of the router when you try to connect.

    • Reduce the number of building obstructions and other interferences between your router and wireless device. Such things as walls, microwaves and cordless phones can contribute to poor Wi-Fi coverage.

    • In some cases, you may need to install a Wi-Fi range extender (sold separately) to improve the Wi-Fi coverage.

     



  2. I’m having trouble connecting to the Internet with my Verizon 4G LTE Broadband Router. What should I do?

    Follow these steps to check your network connection:

    1. Confirm that the 4G LTE Network light is on. If it's not, ensure that you have strong coverage in your area.

    2. Confirm that your device is connected to the 4G LTE Network.

      1. Sign in to your router.
      2. From the maintenance section, click Router Status.
      3. Click Connection Status.

        • If the status is "No SIM card detected"

          1. Ensure that the SIM Card is inserted.
        • If the status doesn't show "Connected":

          1. Turn the router off by pressing the Power button.
          2. Then press the Power button again to turn the router back on.
          3. Wait several minutes for the device to turn on and the LTE Signal light to appear.
          4. Try your connection again.


    If you're still unable to connect after completing these steps, please visit our Troubleshooting Assistant page.

    1. Select the brand and device you're using.
    2. Enter the issue (such as "Can't connect to the internet").
    3. Click Begin Troubleshooting.


  3. Why doesn't the Internet Port light come on, even though I inserted the SIM card and turned on the Verizon 4G LTE Broadband Router?

    If the Internet Port light didn't come on:

    1. Make sure that the SIM card you received with your router was inserted correctly.

      Note: You must use the SIM card you received with the router. SIM cards from other devices may not be compatible with the router.

    2. Verify that the 4G LTE light and the Signal Quality light are on. If they aren't, check for coverage issues or move the device to a different location to improve your signal.


  4. I'm unable to connect my wireless devices to my Verizon 4G LTE Broadband Router or I am receiving authentication errors. What should I do?

    Ensure that you're connecting to the correct Wi-Fi Network Name (SSID) and using the correct password. The default router SSID name and password are located on the label on the back of the router.

    If you've changed the default SSID or password, sign in to the router and find that information in the Security Options under the Wi-Fi Settings screen.

    Refer to your wireless device's documentation on how to connect to a Wi-Fi network.



Was this helpful?    

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store