Verizon 5G Home Internet Connected Devices FAQs

Verizon 5G Home Internet is currently available in limited areas of Sacramento, CA; Los Angeles, CA; Houston, TX; and Indianapolis, IN. Visit Verizon 5G Home Internet to enter your address and see if 5G Home Internet  service is available at your residence. If 5G Home Internet  is not currently available in your area, you will be able to enter your email address and your phone number so that we can notify you when 5G Home Internet  comes to your area.

These FAQs answer common questions about managing the devices connected to your Verizon 5G Home Router.

To learn more about the 5G Home Router and how to manage your 5G Home Internet network, see our Verizon 5G Home Router FAQs.

For general information about 5G Home Internet, visit Verizon 5G Home Internet FAQs.

For more information about the 5G Home Internet Installation process, see our Verizon 5G Home Internet Professional Setup FAQs.

General Information

  1. Can I test the Wi-Fi signal strength of the devices that are connected to the Wi-Fi router?

    Yes. In the My Verizon website and app, you can test the Wi-Fi signal strength of the devices connected directly to your 5G Home Router.

  2. Why are some of the devices connected to the Wi-Fi router not shown on the Smart Devices tab or Wi-Fi signal strength test in My Verizon?

    Only devices that are connected via Wi-Fi directly to the 5G Home Router will display on the Smart Devices tab and Wi-Fi signal strength test results. Devices that are connected to 5G Home Internet through a Wi-Fi extender or Ethernet cable will not display on the Smart Devices tab or the Wi-Fi signal strength test results page in the My Verizon website or app.

    Wi-Fi extenders installed with the 5G Home Router will not show on the Wi-Fi signal strength test.

  3. How can I improve the Wi-Fi signal strength of the devices that show a fair or weak signal from the Wi-Fi router?

    You can move the device closer to the router to improve the signal strength or have a Wi-Fi extender installed by a certified installation technician at no charge. You can also use the Troubleshooting Assistant tool below for your specific router to find ways to improve the signal strength of your devices.

    Troubleshooting Assistant tool:

  4. Why are the download or upload speeds slow?

    Many factors influence internet speed tests: time of day, the speed test server selected, processing speed of test device, Wi-Fi limitations, number of devices attached and configuration of your local area network (LAN) to list a few.

  5. How do I disconnect devices from the Wi-Fi router when I'm away from home?

    You can disconnect any device from the 5G Home Router remotely with the My Verizon website and app.

  6. How do I block devices from connecting to the 5G Home Router?

    There are two ways you can block a device from connecting to your 5G Home Router:

    • Block a device completely by disconnecting it.

    You can manually disconnect a device from your 5G Home Router. That device won't be able to connect to 5G Home Internet until you reconnect it.

    • Schedule when a device will be blocked.

    You can schedule specific days and times that a device will be blocked from connecting to the 5G Home Router. You can set up a different schedule for each device connected.

  7. How many devices can I connect wirelessly to the 5G Home Router?

    This depends on which 5G Home Router was installed at your residence. The 5G Home Router 1B can connect to 128 devices maximum.

  8. What is WPS (Wi-Fi Protected Service) on my list of Wi-Fi networks and what type of devices connect to the router using WPS?

    WPS is an additional type of connection that's available on the 5G Home Router. It's used to securely connect wireless devices such as printers, home security cameras and some audio devices to your Wi-Fi router.

  9. Will I be able to connect my home security system to the Alarm port on my 5G Home Router?

    At this time, the alarm port on your 5G Home Router is not currently supported, but it will be in the future. Please do not connect any home security system to the alarm port until this feature is supported.

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