Verizon 5G Home Internet FAQs

Verizon 5G Home Internet is currently available in limited areas of Chicago, IL; Sacramento, CA; Los Angeles, CA; Houston, TX; and Indianapolis, IN. Visit Verizon 5G Home Internet to enter your address and see if 5G Home Internet service is available at your residence. If 5G Home Internet is not currently available in your area, you will be able to enter your email address and your phone number so that we can notify you when 5G Home Internet comes to your area.

Here you can learn all about 5G Home Internet and find answers to common questions about the service.

For more information about 5G Home Internet Installation, see our 5G Home Internet Professional Setup FAQs.

General Information

  1. What is Verizon 5G Home Internet?

    5G Home Internet is the first 5G wireless network built to connect your home with ultra-fast internet that's ready for what comes next. With 5G Home Internet, there are no long-term contracts, equipment or installation fees and all taxes and fees are included.

    Availability is limited. Visit Verizon 5G Home Internet to enter your address and see if 5G Home Internet is available at your residence. If 5G Home Internet is not currently available in your area, you will be able to enter your email address and your phone number so that we can notify you when 5G Home Internet comes to your area.

    Here's what's included when you order 5G Home Internet:

    • Free 5G internet service for the first 3 months*
    • Free equipment for the 5G internet service**
    • Free professional setup of the equipment and activation of the service***
    • Free YouTube TV™ subscription for 1 month****
    • Free Apple TV® 4K device (available in select cities only)

    When you order 5G Home Internet, you'll schedule a date and time for the professional setup. A technician will come to your home to make sure you have 5G coverage. If there's coverage, the technician will install the equipment and connect all your family's devices to the internet for you, all at no charge. See our 5G Home Internet Installation FAQs to learn more.

    *For Verizon customers who order 5G Home Internet, unless you cancel.

    **Additional Wi-Fi Extenders are available for purchase.

    ***Setting up 5G Home is quick and easy. With Self Setup you don't need to wait for an appointment with a technician. Within 2 days Verizon will send you a box to your home with everything you need with step-by-step instructions.

    ****The one-month free YouTube TV service will begin on the date the technician installs 5G Home Internet. After 1 month, YouTube will charge you the monthly YouTube TV subscription price of $49.99/mo. The technician will provide an Apple TV 4K (available in select cities only) device when the installation is complete.

  2. What are the benefits of Verizon 5G Home Internet?

    • Internet that blankets your whole home in super-fast Wi-Fi. A state-of-the-art router and, if needed, we will supply you with Wi-Fi extenders to ensure that every inch of your home will be covered.*
    • Pricing you'll love. No long-term contracts, equipment or installation fees. All taxes and fees are included.
    • Free your TV. We're giving you an Apple TV 4K (available in select cities only) during setup, at no cost.
    • Upgrades on us. As 5G Home Internet keeps getting better, you'll always get the latest with free hardware upgrades through the first year.
    • Wire-free and worry-free. From our white-glove installation to the exclusive 5G Technical Support Team, 5G Home Internet makes your life easier from the moment it arrives. Chicago Markets have the ability to take advantage of Self Setup.
    • *May require the purchase of additional Wi-Fi Extenders

  3. How do I check to see if 5G Home Internet is available in my area and how do I sign up for the service?

    5G Home Internet is currently available in limited areas of Chicago, IL; Los Angeles, CA; Sacramento, CA; Houston, TX; and Indianapolis, IN.

    Visit Verizon 5G Home Internet to see if 5G Home Internet Internet is available in your area and to order the service. Simply enter your home address to find out if you're eligible. If 5G Home Internet is not currently available in your area you will be able to enter your email address and your phone number so that we can notify you when 5G Home Internet comes to your area.

    If you're an existing Verizon Wireless customer, you must be an account owner or account manager to order 5G Home Internet service. If you are new to Verizon, you will automatically be assigned as the account owner when you order 5G Home Internet service. Learn more about account roles.

    You can also call us at (866) 217-2223 to order and schedule your professional setup, or find out about 5G Home Internet.

  4. Can I have more than one line of 5G Home Internet service on my account?

    Yes, you can order 5G Home Internet service for multiple eligible addresses under the same account. However, you may have only one 5G Home Internet service installed per address.

  5. What internet speeds should I expect with 5G Home Internet?

    You should expect ultrafast internet speeds using the new 5G Home Internet service with typical speeds around 300 Mbps and, depending on your location, maximum speeds up to 940 Mbps.

    Note: Actual speeds may vary.

  6. How much does 5G Home Internet cost?

    There's no charge for the first 3 months of the Verizon 5G Home Internet wireless internet service. Beginning the fourth month after the professional setup date of 5G Home Internet, the cost will depend on whether you have a Verizon smartphone data plan* on your account. Taxes, fees and surcharges are included in the 5G Home Internet charges.

    • $50* per month when you have a wireless smartphone data plan** on your account.
    • $70* per month when you have no wireless smartphone data plan on your account.

    When you have only 5G Home Internet with Verizon and sign up for a Verizon wireless smartphone data plan of $30 or more per month, you get $20 off your monthly 5G Home Internet service.

    When you have 5G Home Internet and a Verizon wireless smartphone data plan* and decide to cancel the data plan your 5G home Internet charges will increase $20 per month.

    When you have 5G Home Internet and a Verizon wireless smartphone data plan* with one smartphone, and decide to activate a non-smartphone on that line, leaving no smartphones on your account, your 5G Home Internet charges will increase $20 per month.

    When there is one smartphone plus 5G Home Internet on your account and the phone is disconnected or transferred to a different Verizon account, the 5G Home Internet monthly charge will increase $20 per month.

    *With Auto Pay and Paperless Billing

    **A minimum $30 monthly data plan is required; excludes data-only plans.

  7. Are there promotions or discounts available when I sign up for 5G Home Internet?

    Yes. There's no monthly charge for the first 3 months of the 5G Home Internet service.

    Also, you can get YouTube TV free for 1 month where it's available (new users only). After 3 months, if you don't cancel, YouTube will charge you the $49.99 monthly subscription fee using the form of payment you provide at the time you signed up for YouTube TV.

    For a limited time, customers who order 5G Home Internet will receive a free Apple TV 4K (available in select cities only) when the Asurion technician has completed the 5G Home Internet professional setup. If there are questions about Apple TVvisit Apple TV support

    Visit our 5G Home Internet YouTube TV Promotion FAQs for more details.

    Need more than one? Get an additional Apple TV available on our website.

  8. Do I need a price plan when I order 5G Home Internet?

    Yes. When you order 5G Home Internet, the 5G Home Internet data-only plan will automatically be added to your account.

    The price plan you have on your account for your smartphones, tablets, watches and other devices will be separate and continue to be used only for the other devices on your account.

  9. Do I need to have a landline in order to get 5G Home Internet?

    No, a landline is not required in order to get 5G Home Internet at your residence.

  10. With 5G Home Internet is there a limit to the amount of data I can use?

    No. There is no data limit or data cap for 5G Home Internet service. The 5G Home Internet plan is a data-only plan, separate from other plans on your account. Any device connected to your 5G Home Internet Wi-Fi network will enjoy unlimited data usage.

  11. Is 5G Home Internet available to people who live in an apartment, condominium or townhome?

    Yes, however this depends on the specific location within the apartment or building where 5G Home Internet will be installed.

    To find out if 5G Home Internet is available, in your apartment, condominium or townhome, visit the 5G Home Internet website and enter your address. You'll be asked to select the floor on which your unit is located to determine if 5G Home Internet is available. If 5G Home Internet is not currently available in your area, you will be able to enter your email address and your phone number so that we can notify you when 5G Home Internet comes to your area.

  12. Will I be required to pay a security deposit for 5G Home Internet?

    No. There's no deposit or charge for the 5G Home Internet equipment that's installed in your home.

  13. Where will I see the charge on my bill for 5G Home Internet?

    The 5G Home Internet receiver will show with a unique line item and mobile number where all other devices on the account are listed on the bill. The first 3 months of the service are free, so you'll see a charge of $0.00 on the bill. A charge for the service will start after 3 months.

  14. How do I check the status of my 5G Home Internet order and what information do I need to check status?

    You can check the status of your order anytime online or with the My Verizon app.

    Online
    Go to the Order Status page and enter the 5G Home Internet order number and location code provided on the order confirmation email.

    My Verizon app

    1. Tap on the menu in the upper left.
    2. Tap Account.
    3. Tap Purchases.
    4. Tap Orders to view the status of your 5G Home Internet order and any other orders you may have.

  15. How do I get my 5G Home Internet Wi-Fi password after asking Alexa for it?

    When you ask Alexa for your 5G Home Wi-Fi password, you will receive a text or email message (depending on how your account is set up) from Verizon with a link to retrieve your password. Once you get the message, follow these steps to get your password:

    1. Click the Get Password link in the message.
    2. Sign in to your Verizon account.
    3. Choose your 5G Router from My Devices.
    4. Select "Home" or "Guest" under Networks.
    5. ;

    6. Click Show in the corner of the password field. Your 5G Home Internet Wi-Fi password will display.

  16. Will weather conditions, such as rain or wind, affect the 5G Home Internet service?

    In our testing, including rain and windy environments, there have been no indications of typical weather issues affecting 5G Home Internet service.

  17. Do I need to disconnect my current Wi-Fi internet service before 5G Home Internet is installed?

    No. You can continue to use your current Wi-Fi internet service provider until the 5G Home Internet service is installed at your home. Once 5G Home Internet is installed, we recommend that you cancel the other Wi-Fi internet service.

5G Home Internet Coverage

  1. Verizon 5G Home Internet is available in my area but not at my address. Why is this?

    The Verizon 5G Home Internet service requires a direct line of sight between our 5G cell site and your residence. Because of this, some residences on the same block may have the 5G Home Internet coverage, while others may not. We are working hard to expand our coverage in neighborhoods and in the cities we have already announced. However, at this time, we do not have a coverage map to share.

    To receive real-time updates on coverage eligibility, please visit Verizon 5G Home Internet to enter your email address and your mobile number, so that we can notify you when 5G Home Internet comes to your area.

  2. Can I view a coverage map to see where Verizon 5G Home Internet is available?

    We are working hard to expand our coverage in the cities we have already announced and more cities will be announced in the future. However, at this time, we do not have a coverage map to share.

    To receive real-time updates on coverage eligibility, please visit Verizon 5G Home Internet to enter your email address and your mobile number, so that we can notify you when 5G Home Internet comes to your area.

Receive a Free Streaming Accessory Offer

  1. What is the 5G Home Internet streaming accessory promo?

    You can receive 1 free streaming accessory* when you order 5G Home Internet. When ordering 5G Home Internet, add one of the eligible streaming accessories below to your order to receive it for free. If you add more than one streaming accessory to your device during the order, the discount will apply to the highest priced device.

    Customers in Sacramento, CA; Los Angeles, CA; Houston, TX; and Indianapolis, IN who order 5G Home Internet can choose from one of these streaming devices:

    • Apple TV
    • Verizon Stream TV
    • Amazon Fire Stick
    • Amazon Fire Cube

    Customers in Chicago, IL who order 5G Home Internet can choose from one of these streaming devices:

    • Verizon Stream TV
    • Amazon Fire Stick
    • Amazon Fire Cube

    *Limited time offer. Valid 11/12/19-12/31/19 for new 5G Home Internet orders. One free streaming device per order, while supplies last. Credit applied at point of sale to highest priced device, if multiple devices selected.

  2. How can I get the free streaming accessory with the purchase of 5G Home Internet?

    When you order 5G Home Internet, simply add one of the eligible streaming accessories to your cart. Your discount for the free streaming accessory will be applied at the time of purchase.

  3. Can I get Disney+ for free when signing up for 5G Home Internet?

    Yes you can receive 12 months of free Disney+ when you order 5G Home Internet. Visit our Disney+ FAQs to learn more.

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