Above Unlimited FAQs

Above Unlimited can no longer be added to your account. If you already have this plan you can mix and match it with our current unlimited plans.

General Information

  1. What is Above Unlimited?

    You can no longer choose Above Unlimited when adding lines or changing plans on your account. You can keep this plan if you already have it and add current mix and match plans to your account if you want.

    Visit our unlimited plan comparison page to see if switching to a current unlimited plan is right for you.

    Every phone on Above Unlimited gets:

    • Premium Unlimited 4G LTE data* (75 GB)TT
    • Unlimited domestic Talk & Text
    • Mexico & Canada included
    • 5 TravelPass® days per month to use in more than 185 countriesTT
    • Unlimited international messaging from the US
    • HD-quality streaming (720p)
    • Unlimited Mobile Hotspot with 20 GB/line at full 4G LTE speeds
    • 500 GB Verizon Cloud storage
    • Verizon Up rewards
    • Apple® Music included

    5G Ultra Wideband network access - A 5G phone on an Above Unlimited plan gets**:

    • Unlimited 5G Ultra Wideband data
    • Unlimited 4K HD streaming***
    • Unlimited 5G Ultra Wideband hotspot

    *4G LTE: In times of congestion, your data may be temporarily slower than traffic after 75 GB/month, Mobile Hotspot/tethering available on and reduced to speeds up to 600 Kbps after 20 GB/month.
    **Included for a limited time only. 5G Ultra Wideband requires 5G capable device inside the 5G coverage area. $10/mo charge and credit for 5G access will appear on your bill. Downloads over 5G Ultra Wideband; uploads initially over 4G LTE, but will not count against your 4G LTE data plan.
    ***Requires 4K HD video streaming capable device and streaming service.

  2. What's changed now that there are new unlimited plans?

    Changes when Start Unlimited, Play More Unlimited, Do More Unlimited and Get More Unlimited joined our mix and match family of plans on 8/5/19 include:

    Adding or changing plans

    • You can no longer choose Above Unlimited, Beyond Unlimited or Go Unlimited plans when you add lines or change plans on your account.
    • If you already have these plans you can keep them.

    Discount for using Auto Pay and paper-free billing

    • Above Unlimited, Beyond Unlimited or Go Unlimited Plans: If you're getting a $5/month per line discount for using Auto-Pay and paper-free billing, you keep that discount as long as you keep these plans.
    • Start Unlimited, Play More Unlimited, Do More Unlimited and/or Get More Unlimited: If you add new lines with these plans to your account or change existing lines to these plans, each of those lines get a $10/month per line Auto Pay discount.
    • Each line with a Just Kids plan now gets a $10/month discount. If you already had Just Kids, your discount changed automatically as of 8/5/19.
  3. How much will Above Unlimited cost me?

    Above Unlimited pricing is based on how many phones you have on your account. The price also depends on whether you sign up for Auto Pay and paper-free billing, which gives a $5 discount for each phone.TT (Keep in mind you can get a $10/month per line Auto Pay discount when you switch to our current unlimited plans.)

    Learn more about the Auto Pay and paper-free billing discount.

    Above Unlimited monthly fees:

    Phones

    Monthly Plan Cost

    Monthly Plan Cost with Auto Pay

    and Paper-Free Billing

    1 $100 $95
    2 $180 ($90 each) $170
    3 $210 ($70 each) $195
    4 or more $65 each $5 off each

     

    $140 ($70 each)
  4. How do I get Above Unlimited for $60 per phone?

    When you have 4 phones on Above Unlimited, you pay $65 for each phone for a total monthly cost of $260.

    When you pay through Auto PayTT (using a debit card or bank account) with paper-free billing you get a $5 discount on every phone, giving you a net $20 discount. (Keep in mind you can get a $10/month per line Auto Pay discount when you switch to our current unlimited plans.)

    Learn more about the Auto Pay and paper-free billing discount.

    Sign up now for Auto Pay and paper-free billing.

       
    Above Unlimited (4 phones x $65)
    $260
    Auto pay and paper-free discount (4 phones x $5)
    -$20
    Total
    $240 ($60 for each phone)/month

    If you want to lower your monthly costs even more, you can also mix and match unlimited plans for the different phones on your account.

  5. Can I access the 5G Ultra Wideband network with my phone on Above Unlimited?

    Yes, when you activate a 5G phone on Above Unlimited or Beyond Unlimited, you'll have access to our 5G Ultra Wideband network when you're in a 5G Ultra Wideband network coverage area. 5G network access includes:

    • Unlimited data on 5G Ultra Wideband
    • 4k HD streaming on 5G Ultra Wideband**
    • Unlimited Mobile Hotspot on 5G Ultra Wideband

    The option to choose a 5G network access plan displays when you buy a 5G Ultra Wideband-capable phone:

    • My Verizon online – From the top menu, choose Shop, then Smartphones. Or choose Devices then either Add a line or Upgrade now. Follow the prompts.
    • My Verizon app - On the main menu, choose Shop and select a 5G phone. Or tap Devices, Add Device then select Purchase a New Device, choose Smartphones and follow the prompts.

    Visit our 5G overview to learn about 5G devices and 5G Ultra Wideband coverage areas.

    Note: The 5G network access is included at no additional charge for a limited time only. Charges may apply in the future.

    *Included for a limited time only. 5G Ultra Wideband requires 5G capable device inside the 5G coverage area. $10/mo charge and credit for 5G access will appear on your bill. Downloads over 5G Ultra Wideband; uploads initially over 4G LTE, but will not count against your 4G LTE data plan.
    **Requires 4K HD video streaming capable device and streaming service.

  6. Can I mix and match unlimited plans with Above Unlimited?

    Yes. If you already have the Above Unlimited plan, you can keep it, or you can change to or add any of these current unlimited plans and Just Kids:

    • Start Unlimited
    • Play More Unlimited
    • Do More Unlimited
    • Get More Unlimited

    For example, you could have 2 phones on Above Unlimited, 1 phone on Play More Unlimited, 1 phone on Start Unlimited and 1 phone on Just Kids.

    You can have up to 10 phones total. Your data devices and connected devices (e.g., Palm, tablet, Jetpack®, smartwatch, etc.) will each need their own compatible data-only plan.

    To add or switch plans, visit the Change Plan page in My Verizon. Or in the My Verizon app:

    • Tap the Menu icon.
    • Tap Account.
    • Tap My Plan and pick a plan for each line on your account.

    See current plans you can mix and match.

    Note:

    • When you switch your plan to a mix and match option in My Verizon, you'll be asked to select the plan you want for each line on your account, including your tablets and connected devices.
    • The Just Kids plan requires that at least 1 other line on the account be on a current unlimited plan.
  7. How many devices can I have on my account with Above Unlimited?

    Your account can have up to 30 devices:

    • You can add up to 10 phones (smartphones and basic), each on unlimited plans and/or Just Kids.
    • If you have 10 phone lines, you can have 20 connected devices (e.g., tablet, smartwatch, streaming camera, etc.). Each connected device needs its own data plan.
  8. What happens once I've used the 20 GB limit for Mobile Hotspot? Can I buy a Data Boost with Above Unlimited?

    On each line with Above Unlimited, you get a 20 GB allowance of data at 4G LTE speeds for Mobile Hotspot each bill cycle. Once you've used the 20 GB of 4G LTE data, your Mobile Hotspot data speed for that line will be reduced to up to 600 Kbps speeds for the rest of the bill cycle.

    Non-Mobile-Hotspot data will continue to be at 4G LTE speeds until 75 GB, while your Mobile Hotspot is reduced to up to 600 Kbps.

    You can purchase a 5 GB Data Boost on a line for $35 to extend 4G LTE speeds for Mobile Hotspot. You can buy up to 20 Data Boosts per line per bill cycle.

    Visit our Data Boost FAQs to learn more.

    Note: A Data Boost won't extend your 4G LTE speeds on non-Mobile-Hotspot data. Once you've used 75 GB in a month on a line, in times of congestion your data may be slower than other traffic.

  9. What video quality will I get with Above Unlimited?

    Above Unlimited video quality is 720p.

  10. What are my Verizon Cloud media storage options with Above Unlimited?

    You get 500 GB of Verizon Cloud storage with Above Unlimited.

    You can add up to 2 TB of Verizon Cloud media storage online in My Verizon and in the My Verizon app.

  11. I travel to Mexico and Canada a lot. Can I use my phone like I do at home with Above Unlimited?

    Yes, Above Unlimited includes calling, texting and dataTT use within Mexico and Canada.

    If more than 50% of your talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited.

  12. What is TravelPass, and how does it work on Above Unlimited?

    TravelPass lets you use your domestic talk, text and data allowances while traveling outside the US in more than 185 countries.TT

    Above Unlimited includes 5 TravelPass days per month, which you can use when you add TravelPass to your line. TravelPass daily charges of $10/day will start on the 6th day of using your service outside of the US, Puerto Rico and US Virgin Islands, Mexico and Canada.TT

    To add TravelPass: Text "TRAVEL" to 4004.

    Visit our TravelPass FAQs or TravelPass countries page for more information.

    Note: Using your device in Mexico and Canada is included with Above Unlimited.

  13. Which types of devices are eligible for Above Unlimited?

    Smartphones and basic phones are eligible for Above Unlimited.

    If you signed up for Unlimited after 6/18/18, the connected devices (e.g., tablet, Jetpack, smartwatch, etc.) on your account need to have their own compatible data-only plan. When you add devices, you'll be asked to choose the data plan for each device.

  14. How do tablets, laptops, wearables and other data devices work with Above Unlimited?

    You need to select a compatible plan for each of your connected devices, like a tablet, Jetpack, smartwatch or other data device.

    Each of these devices will have its own data plan and monthly high speed data allowance.

    View connected device data options

  15. What happens after I use 75 GB of data on Above Unlimited?

    Once your line exceeds 75 GB during your bill cycle, most of the time you'll continue to enjoy the same great network experience.

    If you're on a cell site that's congested at that moment, your download may be temporarily queued behind other Verizon customers. This may result in slower download speeds relative to another Verizon customer's experience on the same cell site at that moment.

  16. Can I get an employee, military or first responder discount with Above Unlimited?

    As part of our commitment to support the men and women who serve our country and our communities, Verizon wireless offers discounts on wireless products and services to military personnel, veterans and active duty, retired and volunteer state and local first responders.

    Military, veterans and first responder account-level discount with Above Unlimited

    This discount depends on how many unlimited data plans you have:

    • 1 phone - $10 discount per account
    • 2 - 3 phones - $25 discount per account
    • 4+ phones - $20 discount per account

    Visit our Military and Veterans FAQs or First Responders Discount FAQs to learn how to register for your discount.

    Notes:

    • This discount changed on 8/5/19. If you had the discount before 8/5/19 you keep the previous discount amount.
    • If you signed up for Above Unlimited before 6/18/18, you have a $15 account-level discount, no matter how many lines you have.* You can mix and match unlimited plans on your account to get the new discount listed above.

    Other discounts

    Above Unlimited isn't eligible for an employer or corporate plan discount. But Above Unlimited customers can get a $10 discount per phone line each month for using Auto Pay and paper-free billing.

  17. What happens if I switch my plan from Above Unlimited to a shared data plan?

    If you change your plan to the new Verizon Plan S, M, L or other shared data size, all lines on your account will change to that plan as well.*

    Your plan will no longer include:

    • 500 GBs of Verizon Cloud or a discount on 1 TB of Verizon Cloud
    • 5 TravelPass days
    • $5/month per phone discount for Auto Pay and paper-free billingTT

    Also, if you're currently receiving a military discount on each line, your discount will change to a percentage off the monthly service fee for your entire account.

    If you're eligible for a discount because of your employer's agreement with Verizon, but your unlimited plan wasn't eligible for the discount, that discount will be applied to your new shared data plan.

    *Exception: If you have a Just Kids plan and you remove all unlimited plans from your account, the Just Kids line will be suspended in 48 hours and will be disconnected within the next billing cycle.

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