Accessories FAQs

General Information

  1. Where can I purchase accessories for my phone, Palm or tablet online?

    Accessories can be purchased from our online Accessory store.

  2. What kinds of accessories can I purchase online from Verizon Wireless?

    We have all kinds of accessories, from protective device cases to home security monitors. Check out our online Accessory store to purchase accessories.

  3. Can I purchase hearing-aid compatible devices online?

    Hearing-aid compatible devices can be purchased on

    Learn about using our phones with a hearing aid in our Hearing Aid Capability guide.

  4. What is a headset, and where can I purchase one?

    A headset is an accessory that can be attached to a mobile phone wirelessly by Bluetooth® or with a wire. It has an earpiece and microphone, allowing a user to talk without holding the phone.

    To purchase a headset, visit our Headsets shop page online.

  5. What is a smartwatch?

    A smartwatch syncs with your mobile device so you can quickly and easily check new notifications, track your fitness and more. Check out the smartwatches we carry on the Wearable Tech shop page.

  6. What is Palm?

    Palm is now available as a connected device or as a primary phone:

    • Palm Phone - This is a phone that you can use just like any other smartphone, but it's a smaller size (about the size of a credit card) and includes Life Mode.
    • Palm - This is a companion device that syncs with your primary smartphone. You can leave your phone behind as you work out, hike and enjoy other activities, and still stay connected with access to all your favorite apps.

    About the size of a credit card and water resistant, you can take Palm anywhere. It uses your same phone number through NumberShare, so you can receive all your texts, phone calls and notifications, even when you leave your primary phone behind.

    Go to our Palm FAQs for more information.

  7. What types of device chargers does Verizon Wireless offer?

    We offer many types of chargers, including:

    • Car chargers
    • Wall chargers
    • Charging docks, which you set your device in
    • Charging pads, pillows and plates, which allow you to charge a compatible device wirelessly

      Note: A wireless charging cover may be necessary to charge your device using one of these options.
  8. How can I check the status of an online accessory order?

    Online from your smartphone, tablet or computer

    To check the status of an order:

    1. Go to the My Orders page in My Verizon.
    2. Tap the order to see its status.

    The status of the specified order will display for you.

  9. When and how long should I charge my device's battery?

    Since battery and charger types vary among phone models, it's best to refer to your device's user guide for specific instructions on battery-charging procedures.

  10. How long will my device's battery last?

    Battery times vary based upon the battery itself and your usage. Refer to your device's user guide for more information.

  11. My accessory stopped working. Can it be replaced under warranty?

    Your accessory may be covered under warranty. Refer to our How to replace a lost, stolen or broken device page for more information.