Add a New Device FAQs

Find out about adding a new line of service to your account:


Have a prepaid account?
Learn about adding a line in our Prepaid Family Account FAQs.

General Information

  1. How do I add a new line to my account when purchasing a device online?

    If you're the Account Manager or Account Owner, you can complete this action in My Verizon. Learn more about account access roles.

    Note: For prepaid accounts, refer to our Prepaid Family Account FAQs for instructions on adding a line.

    To add a new device and a new line to your account online:

    1. Go to the Devices shopping page.
    2. Select the device you'd like to purchase.
    3. Choose a pricing option for your device.
    4. Select a device protection option.
    5. Follow the prompts to select a plan, features and services, and accessories to complete your order.
    6. Click the Checkout button on the Shopping Cart page to complete your purchase.

    You've successfully added a new device.

    You can also watch our How to Add a New Line of Service video for instructions.

  2. How do I add a device I already own to a new line on my account?

    If you're the Account Manager or Account Owner, you can complete this action in My Verizon. Learn more about account access roles. You can also use the My Verizon app to upgrade your device. Visit The My Verizon app FAQs to learn how.

    Note: For prepaid accounts, refer to our Prepaid Family Account FAQs for instructions on adding a line.

    To add a device you already have to a new line on your account:

    1. Go to the Activate or Switch Device page in My Verizon.
    2. Click Create a New Line for your own device.
    3. Click Next.
    4. Enter the Device ID in the corresponding field or choose a previous device used on your account.
    5. Click Check Device.
    6. Complete the activation process by entering the required information and you'll see a confirmation of your changes.

    You've successfully added a device to a new line on your account.

  3. How do I get a new device without adding a line?

    If you're the Account Manager or Account Owner, you can complete this action in My Verizon. Learn more about account access roles. You can also use the My Verizon app to upgrade your device. Visit The My Verizon app FAQs to learn how.

    To add a device to an existing line on your account:

    1. Go to the Upgrade Device page in My Verizon.

      Note: If you have more than one device on your account, select the device you want to upgrade and click Next.

    2. Select the device you want to upgrade to.
    3. Click add to cart.
    4. Click Continue.
    5. Select a device protection plan or decline one and click Continue.
    6. Select a data plan and click Continue.
    7. Select any features or accessories you'd like to add and click Continue.
    8. Enter the required information on the final pages and follow the prompts to finish your upgrade.

    You've successfully activated a device on an existing line.

  4. How much does it cost to add a line to my account?

    It depends on the plan you have. When you add a device to your cart online and sign in to My Verizon, it will display your plan options with the cost of each. Visit the following pages for more information about our plans:

    Note: If you have the new Verizon Plan and add another device, you might want to switch to a larger data size.

  5. If I get a new phone, will I be required to change my plan?

    In most cases, you'll be able to keep your current plan when you upgrade to a new phone. However there are few instances where a plan change may be required:

    1. Upgrading from a basic phone to a smartphone - If you currently have a basic phone without a data plan, you may be required to add a data plan or switch to the new Verizon Plan if you want to upgrade to a smartphone.

    2. Unlimited data plan - If you currently have an unlimited data plan, you'll need to switch to the new Verizon Plan if you purchase a new phone at discounted pricing and sign a new 2-year contract. If keeping your current plan is important to you, you can purchase a new phone at the retail price.
  6. If I get a new device, will I have to sign a new contract?

    If you're activating the device on a new line on your account, you must sign either a month-to-month agreement or a 2-year contract.

    If you're activating a device on an existing line on your account, your contract status depends on how you purchase the device:

    • If you purchase a new device at discounted 2-year pricing, you'll be required to sign a new 2-year service contract.

    • If you purchase a new device through device payment, you'll need to sign a new device payment contract, but you won't need to sign a new service contract.

    • If you purchase a new device at retail price or activate a device you already own, you won’t need to sign a new contract.

    Note: Some new device activations may require a plan change, even if a new contract isn't required. Activation fees may also apply.

  7. How do I add an existing Verizon device that has a contract to my account?

    If you'd like to use a device that someone has on another account, the other person needs to activate a different device on the line of the device you want to use. After that, you can activate the original device on your account.

    You can accept ownership of another person's line or account with a Transfer of service. The details, including eligibility requirements, are at our Transfer Your Service FAQs.

  8. How do I transfer a line of service to my account when I want to accept ownership of it?

    Visit our Transfer Your Service FAQs to learn how to transfer a line to your account and accept ownership of it.

  9. How do I switch devices with another line on my account?

    Visit our Activate / Switch Device FAQs for information about switching your device with another line on your account.

  10. How do I transfer or port my number from another wireless carrier when I sign up with Verizon Wireless?

    Visit our Port Your Number to Verizon FAQs for information about porting your number.

    Note: Some devices from other carriers can't be used on the Verizon Wireless network.

  11. How do I check the status of an order online?

    Online from your smartphone, tablet or computer

    To check the status of an order:

    1. Go to the My Orders page in My Verizon.
    2. Tap the order to see its status.

    The status of the specified order will display for you.

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