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Alcatel Avalon™ - Support Overview

Find device-specific support and online tools for your Alcatel Avalon.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Alcatel Avalon User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.

Alcatel Avalon™ - Activate / Set Up Device

Here's how to perform a quick activation and set up for your Avalon.

Alcatel Avalon™ - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Avalon.

Alcatel Avalon™ - Adjust Account Sync Settings

If you're not receiving email and app notifications, here's how to view sync settings on your Alcatel Avalon.

Alcatel Avalon™ - Create a New Google™ Account

Here's how to create a new Google (Gmail) account for your Avalon.

Alcatel Avalon™ - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Avalon on or off.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap Phone Numbers between Devices on Your Account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Alerts & Reminders

Alcatel Avalon™ - Manage Alerts / Notifications

Here's how to change notification sounds for incoming calls or messages on your Avalon.

Back Up & Transfer Content

Access Content Transfer App - Android Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Alcatel Avalon™ - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Avalon to an SD / memory card.

Alcatel Avalon™ - Move Music Files from Device

Here's how to transfer music files from your Avalon to a computer.

Alcatel Avalon™ - Move Music Files to Device

Here's how to transfer music files from a computer to your Avalon.

Alcatel Avalon™ - Move Pictures / Videos from Device

Here's how to transfer picture or video files between your Avalon and your computer.

Alcatel Avalon™ - Move Pictures / Videos to Device

Here's how to transfer picture or video files between your Avalon and a computer.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Alcatel Avalon™ Simulator: Adjusting your display size

A visual walkthrough for adjusting your display size on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Adjusting your font size

Learn how to adjust your font size on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Charging Your Phone

Learn how to charge your Alcatel Avalon.

Alcatel Avalon™ Simulator: Getting to know the back of your device

Discover more about the back of your Alcatel Avalon.

Alcatel Avalon™ Simulator: Getting to know the front of your device

An interactive map of the Home screen and buttons on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Alcatel Avalon.

Alcatel Avalon™ Simulator: Using TalkBack

Learn how to use TalkBack on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Using accessibility shortcuts

A visual walkthrough for using accessibility on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Using screen magnification

A visual walkthrough for using screen magnification on your Alcatel Avalon.

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Battery & Power

Alcatel Avalon™ - Extend Battery Life

Here's how to improve the battery life for your Avalon.

Alcatel Avalon™ - Power Saver Settings

Here's how to manage 'Battery saver' settings on your Avalon.

Alcatel Avalon™ - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Avalon.

Alcatel Avalon™ - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Avalon.

Alcatel Avalon™ - View Battery Status

Here's how to view charging status, remaining battery and what uses the most battery on your Avalon.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Bluetooth

Alcatel Avalon - Turn Bluetooth® On / Off

Here's how to turn Bluetooth for your Avalon on or off and make it visible to other devices for pairing..

Alcatel Avalon™ - Send Contact via Bluetooth®

Here's how to share a contact on your Avalon via Bluetooth.

Alcatel Avalon™ Simulator: Pairing with a Bluetooth® Device

See how to pair your Alcatel Avalon with your Bluetooth device.

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Alcatel Avalon - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Avalon.

Alcatel Avalon™ - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your Avalon.

Alcatel Avalon™ - Call a Number

Here's how to place a call from your Avalon.

Alcatel Avalon™ - Place a Conference Call

Here's how to place a conference call from your Avalon.

Alcatel Avalon™ - Redial

Here's how to redial a number from your Avalon.

Alcatel Avalon™ - View / Delete Call History

Here's how to view or clear the call history from your Avalon.

Alcatel Avalon™ Simulator: Activating Wi-Fi Calling

Learn how to activate wi-fi calling on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Calling a Contact

An interactive guide on how to call a contact using your Alcatel Avalon.

Alcatel Avalon™ Simulator: Calling a New Number

Discover how to use your Alcatel Avalon to call a new number.

Alcatel Avalon™ Simulator: Ignoring a Call and Replying with a Text

Discover how to ignore a call and reply with a text on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Alcatel Avalon.

Alcatel Avalon™ Simulator: Using speakerphone

Discover how to use the speakerphone on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Alcatel Avalon.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Alcatel Avalon™ - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Avalon.

Alcatel Avalon™ - Move Pictures / Videos from Device

Here's how to transfer picture or video files between your Avalon and your computer.

Alcatel Avalon™ - Move Pictures / Videos to Device

Here's how to transfer picture or video files between your Avalon and a computer.

Alcatel Avalon™ - Record and Share a Video

Here's how to record and share a video using your Avalon.

Alcatel Avalon™ - Share Picture from Gallery

Here's how to share a saved picture from your Avalon.

Alcatel Avalon™ - Share Video from Gallery

Here's how to share a video from the gallery of your Avalon.

Alcatel Avalon™ - Take and Share a Picture

Here's how to take and share a picture from your Avalon.

Alcatel Avalon™ - View Pictures / Videos

Here's how to view pictures and/or videos on your Avalon.

Alcatel Avalon™ Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Changing the File Size of Pictures and Videos

An interactive guide on how to take a selfie with your Alcatel Avalon.

Alcatel Avalon™ Simulator: Recording a Video

Learn how to record a video using your Alcatel Avalon.

Alcatel Avalon™ Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Alcatel Avalon.

Alcatel Avalon™ Simulator: Taking a Picture

Discover how to take a photo using your Alcatel Avalon.

Alcatel Avalon™ Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Alcatel Avalon.

Alcatel Avalon™ Simulator: Transferring Photos to an SD Card

Learn how to transfer to photos to an SD Card on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Alcatel Avalon.

Alcatel Avalon™ Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Alcatel Avalon.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Alcatel Avalon™ - USB Debugging Mode

Here's how to facilitate a connection between your Avalon and a computer with the Android SDK.

Alcatel Avalon™ - Windows® Device Manager Conflicts

Here's how to check for driver conflicts if you can't transfer media between your Avalon and PC.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Alcatel Avalon™ - Add a Contact

Here's how to add a phonebook contact to your Alcatel Avalon.

Alcatel Avalon™ - Contact Display Options

Here's how to configure how you want your contacts to display on your Avalon.

Alcatel Avalon™ - Delete a Contact

Here's how to delete a saved phonebook contact from your Avalon.

Alcatel Avalon™ - Edit a Contact

Here's how to edit a contact on your Avalon.

Alcatel Avalon™ - Export Contacts to SD / Memory Card

Here's how to export contacts for your Avalon to an SD / memory card.

Alcatel Avalon™ - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Avalon.

Alcatel Avalon™ - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Avalon.

Alcatel Avalon™ - Send Contact via Bluetooth®

Here's how to share a contact on your Avalon via Bluetooth.

Alcatel Avalon™ - View Contact Sync Source

Here's how to view where a phonebook contact on your Avalon was imported from.

Alcatel Avalon™ Simulator: Adding a Contact

Learn how to add a new contact to your Alcatel Avalon.

Alcatel Avalon™ Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Alcatel Avalon without looking at it.

Alcatel Avalon™ Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Alcatel Avalon.

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Alcatel Avalon™ - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Avalon.

Alcatel Avalon™ - Manage Data Usage

Here's how to view data usage and set data warnings and limits on your Avalon.

Alcatel Avalon™ - Turn Data On / Off

Here's how to turn mobile data for your Avalon on or off.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Date & Time

Alcatel Avalon™ - Set Date and Time

If your Avalon shows the incorrect date and/or time, here's how to correct it.

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Alcatel Avalon™ - View Device ID (ESN/ IMEI / MEID)

Here's how to view the device ID (IMEI) for your Avalon.

Alcatel Avalon™ - View MAC Address

Here's how to view the Wi-Fi MAC address for your Avalon.

Alcatel Avalon™ - View Phone Number

Here's how to view the phone number for your Avalon.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Alcatel Avalon Adjust Display / Brightness Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Sleep, Font size, Display size, etc.) for your Avalon.

Alcatel Avalon™ - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb settings if your Avalon isn't receiving calls or alerts for texts and email.

Alcatel Avalon™ - Reset All Settings

If your Avalon crashes, resets or runs slow, or apps freeze or reset the device, view this.

Alcatel Avalon™ - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Avalon V, view this info.

Alcatel Avalon™ - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Avalon.

Alcatel Avalon™ - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Avalon doesn't rotate or flip.

Alcatel Avalon™ Simulator: Accessing Settings

Explore how to access settings on your Alcatel Avalon to change alert sounds, turn off GPS and more.

Alcatel Avalon™ Simulator: Adding an Account

Explore how to add an account on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Alcatel Avalon by adjusting the screen timeout.

Alcatel Avalon™ Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Changing the Ringtone

Learn how to change the ringtone on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Configuring Location Settings

Learn how to manage location settings on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Managing Data Usage

Discover how to manage data usage on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Reducing Data Usage by Turning on Data Saver

Find out how to manage data usage with data saver on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Removing an Account

Explore how to remove an account on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Alcatel Avalon to Airplane mode.

Alcatel Avalon™ Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to save your Alcatel Avalon's battery life for the most important functions.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Alcatel Avalon™ - Add a Personal Email Account

Here's how to add a personal email account to your Avalon.

Alcatel Avalon™ - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Avalon.

Alcatel Avalon™ - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your Avalon.

Alcatel Avalon™ - Email Account Password and Server Settings

Here's how to update the personal email password and server settings for your Avalon.

Alcatel Avalon™ - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Avalon.

Alcatel Avalon™ - Manage Corporate Email Settings

Here's how to update work email settings for your Avalon.

Alcatel Avalon™ - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your Avalon.

Alcatel Avalon™ - Remove Corporate Email Account (Exchange ActiveSync®)

Here's how to remove a corporate / work email account from your Avalon.

Alcatel Avalon™ - Remove Gmail™ Account

Here's how to remove a Gmail (Google) account from your Avalon.

Alcatel Avalon™ - Remove a Personal Email Account

Here's how to remove a personal email account from your Avalon.

Alcatel Avalon™ - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account to your Avalon.

Alcatel Avalon™ Simulator: Forwarding an Email

Learn how to forward an email on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Alcatel Avalon.

Alcatel Avalon™ Simulator: Replying to an Email

Discover how to reply to an email on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Alcatel Avalon.

Alcatel Avalon™ Simulator: Sending an Email to a Group

See how to send a group email on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Setting Up Corporate Email

Learn how to access your work email on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Setting Up Personal Email

See how to access your existing email account on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Switching Between Email Accounts

See how to access different email accounts on your Alcatel Avalon.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

Alcatel Avalon™ - Turn GPS Location On / Off

Here's how to turn the GPS location for your Avalon on or off.

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Alcatel Avalon™ - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Avalon.

Home Screen

Alcatel Avalon™ - Add Folders to Home Screen

Here's how to add folders to a Home screen on your Avalon.

Alcatel Avalon™ - Add Shortcuts to Home Screen

Here's how to add a shortcut to the Home screen of your Avalon.

Alcatel Avalon™ - Add Widgets to Home Screen

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Avalon.

Alcatel Avalon™ - Remove Items from Home Screen

Here's how to remove items such as shortcuts, widgets and folders from the Home screen of your Avalon.

Alcatel Avalon™ - Rename Home Screen Folder

Here's how to rename a Home screen folder on your Avalon.

Alcatel Avalon™ - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your Avalon.

Alcatel Avalon™ Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Alcatel Avalon for quick access to them.

Alcatel Avalon™ Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Alcatel Avalon to help organize your apps.

Alcatel Avalon™ Simulator: Adding and Deleting a Home Screen

See how to add and delete Home screens on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Adding emergency information to your Lock screen

Learn to add emergency information to the screen on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Alcatel Avalon.

Alcatel Avalon™ Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Alcatel Avalon.

Alcatel Avalon™ Simulator: Use Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Alcatel Avalon.

Hotspot

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Alcatel Avalon™ - Change the Browser Start / Home Page

Here's how to change the default Home page in Chrome on your Avalon.

Alcatel Avalon™ Simulator: Bookmarking a Website

Learn how to bookmark a website on your Alcatel Avalon, so it's easy to find later.

Alcatel Avalon™ Simulator: Navigating to a Website

Discover how to find a website using your Alcatel Avalon.

Alcatel Avalon™ Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Alcatel Avalon.

Alcatel Avalon™ Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Alcatel Avalon.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Alcatel Avalon™ - Language Selection

Here's how to change the language used on your Avalon.

Alcatel Avalon™ Simulator: Changing the Language

Discover how to change the language settings on your Alcatel Avalon.

Lock, Unlock, Password & Security

Alcatel Avalon™ - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Avalon.

Alcatel Avalon™ - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Avalon when the screen is locked.

Alcatel Avalon™ - Set Up Screen Lock

Here's how to set up a screen lock option (password, pattern, etc.) for your Avalon.

Alcatel Avalon™ - Turn Off Screen Lock

Here's how to disable the screen lock setting (e.g., PIN, pattern, etc.) on your Avalon.

Alcatel Avalon™ - Unlock Screen

Here's how to unlock the screen on your Avalon.

Alcatel Avalon™ Simulator: Setting Screen Security

A visual guide for setting screen security on your Alcatel Avalon to help protect your private information.

Alcatel Avalon™ Simulator: Unlocking the Screen

See how to unlock the screen on your Alcatel Avalon.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Memory/Storage

Alcatel Avalon - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Avalon.

Alcatel Avalon™ - Check Memory

Here's how to free up space if your Avalon runs slow or crashes, apps freeze, or you can't save media.

Alcatel Avalon™ - Export Contacts to SD / Memory Card

Here's how to export contacts for your Avalon to an SD / memory card.

Alcatel Avalon™ - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Avalon.

Alcatel Avalon™ - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Avalon.

Alcatel Avalon™ - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Avalon to an SD / memory card.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Mobile Hotspot

Alcatel Avalon™ Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Alcatel Avalon as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Alcatel Avalon™ - Move Music Files from Device

Here's how to transfer music files from your Avalon to a computer.

Alcatel Avalon™ - Move Music Files to Device

Here's how to transfer music files from a computer to your Avalon.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Alcatel Avalon™ Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Alcatel Avalon.

Operating System & Software

Alcatel Avalon - Software Update

Get instructions on how to download the latest software update to your Avalon, including improvements to visual voicemail function & current security patches.

Alcatel Avalon™ - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Avalon if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Alcatel Avalon™ - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Alcatel Avalon if the screen freezes or call, app, audio or sync issues occur.

Alcatel Avalon™ - Install Device Software Update

Here's how to check for and install software updates on your Avalon.

Alcatel Avalon™ - View Software Version

Here's how to view the software version your Avalon is running.

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

SIM Card

Alcatel Avalon - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Avalon.

Alcatel Avalon™ - Modify SIM PIN

Here's how to change the SIM card lock code on your Avalon.

Alcatel Avalon™ - Remove SIM Card

Here's how to remove the SIM card from your Avalon.

Alcatel Avalon™ - Turn SIM PIN On / Off

Here's how to turn the SIM PIN on or off for your Avalon.

Alcatel Avalon™ - View SIM Card Number

Here's how to view the SIM card number associated with your Avalon.

Alcatel Avalon™ Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Alcatel Avalon.

Alcatel Avalon™ Simulator: Inserting and Removing the microSD Card

Find out how to insert and remove a microSD card from your Alcatel Avalon.

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Alcatel Avalon - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Avalon.

Alcatel Avalon™ - Save a Ringtone

Here's how to save a Verizon Messages (Messages+) app audio file as a ringtone on your Avalon.

Alcatel Avalon™ - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Avalon.

Alcatel Avalon™ - Vibrate Mode

Here's how to turn vibrate mode on or off for your Avalon.

Alcatel Avalon™ - Volume Controls

Here's how to adjust the volume if your Avalon doesn't vibrate or ring when receiving texts or emails.

Status Indicators/Lights

Alcatel Avalon™ - View Signal Strength

Here's how to view signal strength on your Avalon.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Alcatel Avalon™ - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Avalon.

Alcatel Avalon™ - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Avalon.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Alcatel Avalon™ - Capture a Screenshot

Here's how to capture a screenshot from your Avalon.

Alcatel Avalon™ - Set Up Printing

Here's how to set up and add a printer to your Avalon.

Alcatel Avalon™ Simulator: Planning Your Day

Discover how to do plan your day with your Alcatel Avalon.

Alcatel Avalon™ Simulator: Searching Your Photos

Discover how to do a photo search using Google on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Searching Your Screen

Discover how to do a screen search using Google on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Setting Up Google Assistant™

See how to use set up Google Assistant on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Using Voice Actions

Discover how to use your voice in Google Now to write an email on your Alcatel Avalon.

Alcatel Avalon™ Simulator: Using Your Feed

See how to use Googleto automatically give you updates and information you want on your Alcatel Avalon.

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Alcatel Avalon™ - Set Wallpaper

Here's how to set the wallpaper for your Avalon.

Alcatel Avalon™ Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Alcatel Avalon.

Wi-Fi & Network

Alcatel Avalon™ - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Avalon with other Wi-Fi capable devices.

Alcatel Avalon™ - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Avalon.

Alcatel Avalon™ - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your Avalon.

Alcatel Avalon™ - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Avalon to auto switch between Wi-Fi and mobile data.

Alcatel Avalon™ - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Avalon.

Alcatel Avalon™ - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (password, allowed devices, etc.) on your Avalon.

Alcatel Avalon™ - Manually Add a Wi-Fi Network

Here's how to add a Wi-Fi network if the one you want doesn't display on your Avalon.

Alcatel Avalon™ - Network Mode Settings

Here's how to view network settings for your Avalon.

Alcatel Avalon™ - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Avalon.

Alcatel Avalon™ - Reset Network Settings

Here's how to reset settings if your Avalon can't connect to data or send / receive messages.

Alcatel Avalon™ - Tethered Modem Connection

Here's how to use your Avalon to connect to the internet via a USB or Bluetooth connection.

Alcatel Avalon™ - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how turn Mobile Hotspot for your Avalon on or off.

Alcatel Avalon™ - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Avalon.

Alcatel Avalon™ - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Avalon on or off.

Alcatel Avalon™ Simulator: Connecting to a Wi-Fi Network

Learn how to use your Alcatel Avalon to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.