Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Ellipsis™ 7
Google Pixel
Samsung Galaxy J3 V
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
LG G5
Samsung 3G Network Extender
Droid Turbo by Motorola
Apple® iPad® 2
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis® 8
Apple® iPhone® 4s
LG G4™
Samsung Galaxy J3 (2016)
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
LG Cosmos™ 3
Google Pixel XL
GizmoGadget™ by LG
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
GizmoPal™
LG V10™
LG Optimus Zone™ 3 Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MAXX 2
LG G Vista
Samsung Galaxy Note® 3
Samsung 4G LTE Network Extender
Hum by Verizon
Verizon Wireless Home Phone
GizmoPal® 2 by LG
HTC Desire® 526
Ellipsis™ Jetpack® MHS800L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Stylo™ 2 V
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Casio G'zOne Commando®
V20™
Brigadier™ by Kyocera
Samsung Galaxy Note7
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
LG K8 V
Samsung Convoy® 4
DuraXV
Samsung Convoy™ 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G2
LG Extravert™ 2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Moto G™ by Motorola
HTC Desire® 530
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Ellipsis™ Jetpack® MHS815L
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Moto Z Droid Edition
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem 551L
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Gusto® 2
Gear S2
iPad® Pro
Samsung Galaxy Note® II
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
HTC One M9
Verizon 4G LTE USB Modem UML295
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG K4™ LTE
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Galaxy Note® Edge
Samsung Intensity™ II
Sony Xperia® Z3v
iPad® Air 2
Verizon Wireless AirCard® 595
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Nokia Lumia 928
LG Exalt™
Galaxy Tab E (8.0)
DROID INCREDIBLE 4G LTE by HTC
Nexus 6
BlackBerry® Bold™ 9930 smartphone
PRIV™ by Blackberry®
Gear S®
Moto X™ by Motorola
HTC Desire® 626
DROID RAZR by MOTOROLA
DROID by MOTOROLA
Samsung Galaxy Tab S2
Moto X™ (2nd Gen.)
Nokia Lumia 822
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® mini with Retina display
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
HTC 10™
LG Revere®
LG Cosmos™ 2
LG Optimus Zone™ 2 Prepaid
Microsoft Surface 3
LG Terra™
Samsung Galaxy S® 4 mini
Moto E™ Prepaid
Kyocera DuraXV+
ZenPad™ Z10
LG Exalt™II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One®
Transpyre™ Prepaid
LG Accolade™
LG Optimus Exceed™ 2
iPad Pro™ (9.7-inch)
Samsung Convoy™
Samsung Intensity™ III
G Pad™ 10.1 LTE
Ellipsis® Kids
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
Pantech Breakout™
Samsung Galaxy S® III mini
LG enV®3
ZenPad™ Z8
Blackberry Classic
Samsung Gusto®
Apple® iPad® Air™
HTC One® (M8) for Windows®
Samsung Galaxy Tab®
Nokia Lumia Icon
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
Verizon Ellipsis™ 8 HD
Verizon Wireless USB760 Modem
Motorola RAZR V3m
Apple® iPad® mini
iPad® mini 4
LG G Pad™ X8.3
DROID DNA by HTC
Lancet™ for Android™
LG Vortex™
Enact™ by LG
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
G Pad™ 7.0 LTE
LG 4G LTE USB Modem VL600
Lancet™
Apple® iPad® with Wi-Fi + 4G
DROID RAZR HD by MOTOROLA
LG VX8300
LG Cosmos™
Samsung Haven™
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Lucid™3 by LG
Samsung Galaxy Camera®
Motorola XOOM™ 4G LTE
Casio G'zOne Boulder®
Motorola Barrage™
Spectrum™ 2 by LG
DROID BIONIC by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Dell™ Vostro™ V13 Laptop
DROID 4 by MOTOROLA
LG enV®2
BlackBerry® Z30 smartphone
Pantech Hotshot™
Samsung Intensity™
DROID X by MOTOROLA
Samsung Galaxy Stellar™
BlackBerry® Bold 9650 smartphone
Lucid™ by LG
LG enV® TOUCH
LG Cosmos™ Touch
Delphi Connect with 4G LTE Mobile Hotspot
HTC One® max
LG VX5500
Apple® iPad® with Retina display
Hydro ELITE by KYOCERA
Samsung Galaxy™ Stratosphere™ II
Nokia 2366i
Samsung Alias™ 2
Samsung Galaxy Tab® 4 (8.0)
DROID X2 by MOTOROLA
LG Extravert™
Lucid™2 by LG
Samsung Smooth™
Galaxy Nexus by Samsung
Samsung Knack™
HTC One® remix
Verizon Converged VOIP Device
Samsung Gear S2 classic
Samsung Fascinate™
Windows Phone 8X by HTC
LG Migosm
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Pantech Jest™ 2
Samsung Galaxy Tab® S
Samsung Galaxy Note® Pro
Pantech Perception™
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Illusion™
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX5400
Intuition™ by LG
LG Optimus Zone™
Samsung SCH-u340
iPad® mini 3
Samsung ATIV SE™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
HTC Desire® 612
HP Elite x2 1012
DROID 3 by MOTOROLA
Verizon Wireless UM175 USB Modem
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Dare™
Samsung Galaxy Legend™
HTC Rhyme™
Motorola W385
Verizon Wireless USB720 Modem
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Sony Xperia® Z2
Samsung Galaxy Note® 10.1 2014 Edition
Samsung ATIV Odyssey™
BlackBerry® Storm2™ 9550 smartphone
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless AirCard® 595U USB Modem
Samsung Galaxy Tab® (7.7)
Pantech Marauder™
LG VX8360
BlackBerry® Bold™ 9930 smartphone without camera
HP Spectre x2
Samsung Galaxy View
Verizon Wireless G'zOne Type-S
Samsung Juke
Samsung Reality™
Casio G'zOne Brigade®
DROID 2 by MOTOROLA
LG Voyager™
Samsung Alias™
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Spartan GoCam™
Verizon Wireless Escapade®
Moto X™ - Designed by You
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung SCH-u410
DROID 2 GLOBAL by MOTOROLA
LG Ally™
LG VX8350
Luge™ by Motorola Prepaid
Spectrum™ by LG
Verizon Wireless UM150 USB Modem
HTC Rezound™
Verizon Wireless USB727 Modem
Motorola Adventure™ V750
G'zOne Boulder™ Black and Silver
Revolution™ by LG
LG Chocolate® Touch
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung SCH-a870
Pantech Crux™
LG Chocolate®
Verizon Wireless Coupe™
LG VX5300
Verizon Wireless Salute™
DROID PRO by MOTOROLA
Samsung SCH-a930
LG VX5200
Verizon Wireless PC5750 PC Card
Sierra Wireless AirCard® 555D
Casio EXILIM
LG Optimus Exceed™
Motorola MOTO™ VU204
Sony Xperia® PLAY
Samsung SCH-u430
DROID XYBOARD 10.1 by MOTOROLA
HP® Mini 1151NR Netbook
Verizon Wireless CDM8975
Motorola E815
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 8530 smartphone
Motorola V325
LG VX3200
Samsung Omnia® II
BlackBerry® Torch™ 9850 smartphone
LG enV®
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless Razzle™
Pantech PN-210
Casio G'zOne Ravine® 2 Non-Camera
DROID XYBOARD 8.2 by MOTOROLA
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Classic Prepaid
Motorola W315
Samsung Continuum™
Samsung Gem™
Samsung SCH-u540
LG VX8100
LG Enlighten®
BlackBerry® Curve™ 9370 smartphone
Motorola Entice™
LG Chocolate® 3
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Zeal™
Samsung SCH-a650
Samsung FlipShot®
Samsung Trance™
HTC Trophy™
LG VX6100
Nokia 2705 Shade™ Non-Camera
Motorola CITRUS™
Motorola V60s
Samsung Glyde™
LG VX8700
Samsung SCH-a950
LG Clout™
BlackBerry® 8830 World Edition smartphone
Blackberry Classic Non-Camera
Motorola MOTO Q™ 9c
Samsung Rogue™
DROID R2D2 by MOTOROLA
Pantech PN-215
Verizon Wireless CDM 7075
Samsung SCH-a850
Kyocera KX414
DROID ERIS by HTC
Gateway® LT2016u Netbook
LG VX3300
Nokia 6205
Motorola Rival™
BlackBerry® Curve™ 9310 smartphone
Samsung Sway™
Motorola V325i
Nokia 7705 Twist™
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola MOTO™ Z6c World Edition
Verizon Wireless Adamant™
Sharp KIN™ TWO
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
LG VX4500
Samsung i700 Pocket PC
LG VENUS™
Nokia 7205 Intrigue™
Kyocera SE47
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Omnia®
Verizon Wireless PN-300
Verizon Wireless USB1000 Global USB Modem
LG Fathom®
Kyocera KPC650
Pantech PN-820
Nokia 2605 Mirage
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a310
HTC Touch Pro™
Bold 9930 Prepaid Monthly
Nokia 2128i
HTC Merge®
Samsung Gleam®
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-u620
LG Glance™
Kyocera KX2
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX6000
Sharp KIN™ TWOm
LG VX4650
Nokia 6236i
LG VX4700
Samsung SCH-a670
Jest™
HP® Pavilion dm1-3010nr Notebook
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
Samsung SCH-u550
Verizon Wireless V740 ExpressCard
Kyocera K323
Nokia 6315i
Motorola V265
Kyocera K404
Samsung SCH-a795
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Samsung SCH-i730
Samsung Renown™
Samsung SCH-i760
Motorola RAZR V3c
Verizon Wireless U630 PC Card
HTC Apache XV6700
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola V710
LG VX2000
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Samsung SCH-a530
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Motorola T730
Nokia 2285
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-a970
Motorola V65p

Accessories

Initial Setup - Apple® Watch
[Device-Specific Instructions]
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Restart / Soft Reset - Apple® Watch
[Device-Specific Instructions]
Add Apps - Apple® Watch
[Device-Specific Instructions]
Factory Data Reset (Powered On) - Apple® Watch
[Device-Specific Instructions]
A factory data reset clears all data and restores it to default settings and may help with: can't tap items on the screen, apps freezing/crashing/hanging, device freezes / locks up/ runs slow / won't charge/sync.
Manually Pair - Apple® Watch
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Apple® Watch
[Device-Specific Instructions]
Install System Updates - Apple® Watch
[Device-Specific Instructions]

Activation & Initial Setup

iPhone 6s and 6s Plus Activation Support
[General Information]
Learn how to activate your iPhone 6s or 6s Plus and set up an Apple ID.
Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Power On Activation - Apple® iPhone®
[Device-Specific Instructions]
Activating Your 4G LTE Phone - New Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Activation and Shipping Guide: iPhone® 5, 4S or 4
[How to Use Guide]
Instructions on activating a replacement iPhone® 5, 4S or 4 and shipping your defective device back to us.
Move to iOS® App for Android™
[Device-Specific Instructions]
Can I activate an iphone 6s from another carrier on Verizon?
[Community]
Can anyone confirm if i bought an iphone 6s from sprint and get the DPP paid off and unlocked, will i be able to use it on verizon with a new line?
How much would it cost to finance an iPhone 6s with insurance?
[Community]
My family already has a plan through Verizon. My phone was originally purchased though Verizon and is already paid off, but it recently stopped working. If I want to finance an iPhone 6s through Verizon, how much would I have to pay upfront and how much would my monthly payments be?
If I buy an iPhone from the Apple Store, can I activate it on Verizon?
[Community]
If I purchase a new iphone 6s (once my contract is up) at an Apple Store, can I bring to Verizon and add to my existing account?  I do not wish to pay the monthly charges for the 24 months the way Verizon has it set up.
Why can't I activate my device?
[Community]
I followed the steps to activate iphone 6s plus but it did not work. when I try to make a call it says "roaming.  To purchase a card press 1...;" any ideas on how to fix it?

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Download and install the Content Transfer App to your Apple iPhone to assist with transferring contacts and media between devices.

Basics

Apple iPhone FAQs
[FAQs]
Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Apple® iPhone® 6s Plus Simulator: Changing iPhone's Name
[Interactive Simulation]
Find out how to change the name of your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Getting to Know the Back of Your Device
[Interactive Simulation]
Discover the features on the back of your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Restarting Your Phone
[Interactive Simulation]
Discover how to restart your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Understanding the Device Buttons and Features
[Interactive Simulation]
An interactive map of the Home screen and buttons on your iPhone 6s Plus.
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.

Battery & Power

iPhone 6s and 6s Plus Battery Support
[General Information]
Learn the basics of your iPhone 6s or 6s Plus battery, find out how long it'll last and what to do if it isn't working.
iPhone 6s and 6s Plus Reset and Restore Support
[General Information]
Resolve common issues by resetting your iPhone 6s or 6s Plus. Find out the difference between a soft and hard reset, and how to restore your device using iTunes.
Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Battery Inserting/Removing - Apple® iOS
[Device-Specific Instructions]

Bluetooth

iPhone 6s and 6s Plus Bluetooth Support
[General Information]
Learn how to connect your iPhone 6s or 6s Plus wirelessly to other devices with Bluetooth, pair it with another device and delete a Bluetooth connection.
Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Apple® iPhone® 6s Plus Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your iPhone 6s Plus with your Bluetooth device.

Calendar

iPhone 6s and 6s Plus Calendar Support
[General Information]
Learn how to set up your Calendar, schedule events and set reminders on your iPhone 6s or 6s Plus.

Calling & Dialing

iPhone 6s and 6s Plus Calling Support
[General Information]
Learn how to make and receive calls with your iPhone 6s or 6s Plus, including Voice Dialing, conference calls and even reject an incoming call.
HD Voice for iOS FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face and simultaneous calling and data use, all on Verizon’s 4G LTE network
Wi-Fi Calling FAQs
[FAQs]
Make and receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.
Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enable/Disable Wi-Fi Calling - iOS
[Device-Specific Instructions]
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone®
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Placing an International Call
[Device-Specific Instructions]
Activate Wi-Fi Calling - iOS
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Apple® iPhone® 6s Plus Simulator: Adding a Phone Number as a Contact
[Interactive Simulation]
Discover how to add a numbers as a new contact on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Blocking a Contact
[Interactive Simulation]
Find out how to block a new contact on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Changing Call Settings
[Interactive Simulation]
An interactive guide on how to change your call settings on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Using Your Phone
[Interactive Simulation]
Discover how to use your iPhone 6s Plus to make a call.
How do I assign a name to an unidentified caller in my call logs?
[Community]
How do I assign a name to an unidentified caller in my minutes and text call logs?
I changed a phone number on my account and the new number didn't activate. How do I fix this?
[Community]
I changed my phone number and the directions to activate it did not work.
Is it possible to switch between cellular service and wi-fi during a call?
[Community]
Am I able to roam between Wi-Fi and cellular and vice versa during a call? I've just enabled Wi-Fi calling on my iPhone 6s Pluss.
Place a Voice call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Why is my old iphone still receiving calls?
[Community]
I just upgraded from a 5 to an iphone 6s. I ordered the phone through apple.com.  I didnt trade in my old phone. I still keep gettimg calls on both phones. How is this possible?

Camera, Photos & Videos

iPhone 6s and 6s Plus Camera Support
[General Information]
Find out how to change the settings of your iPhone 6s or 6s Plus camera, take panoramic shots, and also record and play videos.
Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Unable to Sync with iTunes - Photos
[Device-Specific Instructions]
Apple® iPhone® 6s Plus Simulator: Capturing a Slo-Mo Video
[Interactive Simulation]
Discover how to capture a Slo-Mo video on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Capturing a Time-Lapse Video
[Interactive Simulation]
Find out how to capture a Time-Lapse video on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Capturing a Video
[Interactive Simulation]
Learn how to record a video using your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Editing a Photo
[Interactive Simulation]
See how to edit a photo using your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Switching Between Rear and Front Cameras
[Interactive Simulation]
Learn how to change between front and rear view on your iPhone 6s Plus camera.
Apple® iPhone® 6s Plus Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your iPhone 6s Plus.

Contacts

iPhone 6s and 6s Plus Contacts Support
[General Information]
Learn how to add, edit and delete contacts from your iPhone 6s or 6s Plus.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Move to iOS® App for Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Apple® iPhone®
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. If you are having other issues with your device, visit our Troubleshooting Assistant on vzw.com.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Apple® iPhone® 6s Plus Simulator: Adding a Contact
[Interactive Simulation]
See how to add a new contact to your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Adding a Contact to Favorites
[Interactive Simulation]
Learn how to add a contact to your Favorites on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Adding a Picture to a Contact
[Interactive Simulation]
See how to add a picture to a contact on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your iPhone 6s Plus without looking at it.
Apple® iPhone® 6s Plus Simulator: Importing and Exporting Contacts
[Interactive Simulation]
Learn how to import and export your contacts on your iPhone 6s Plus.
How do I transfer contacts to an iPhone 6s from nokia 928?
[Community]
I'm wondering if it is easier to manually put my contacts on my new IPhone 6s?  Has anyone transferred from a Nokia Windows phone to iPhone?  Do the formats match closely?  Thanks

Data

iPhone 6s and 6s Plus Data Usage Support
[General Information]
Manage your data usage wisely with iPhone 6s and 6s Plus. Learn how to turn data on and off when you need it, even by individual app.
Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
How to Set Up the iOS Data Meter Widget
[Video]
The Verizon Data Usage widget for iOS 8 allows you to quickly view your Verizon data usage within the Notifications Center on your Apple device. Watch this video to learn how to set it up.
Length: 0:30
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
How do I prevent an app from using so much data?
[Community]
My mother uses video app at home wifi, which is great.  When outside, she uses the video app and my data use skyrockets.  I try to turn off the video app use of cell data on 6s plus, but it does not work.  Why can't I control video app cell data use?  Help!
Why am I gett data overages on my iPhone 6s?
[Community]
I upgraded from an iPhone 5s to a 6S Plus about 6 months ago. From the time that the new billing plans with different data levels were instituted, I never came anywhere near using up my 2 GB of data. Suddenly in September 2016, my data usage started going way over the 2GB limit, increasing each month...
Why did an app backup to the cloud on my cellular data despite being connected to a local wifi network?
[Community]
Why did an app backup to the cloud on my cellular data despite being connected to a local wifi network *and* having the iOS9 wifi assist feature disabled?I was backing up some of the contents of my phone to cloud storage while connected to my local wifi network. While working on my Mac, I received an...

Date & Time

Auto Date and Time - Apple® iPhone®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Check for Water Damage - Apple®
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Physical Damage
[Device-Specific Instructions]

Device Search

Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]

Device Settings

iPhone 6s and 6s Plus Settings Support
[General Information]
You can customize apps and features on your iPhone 6s or 6s Plus, such as Bluetooth connections, Wi-Fi, Airplane Mode or adjusting notifications and privacy settings.
iPhone 6s and 6s Plus Privacy Settings Support
[General Information]
Learn how to adjust the privacy settings on your iPhone 6s or 6s Plus, including Private Browsing in Safari, enabling the Limit Ad Tracking feature and more.
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
iPhone 6s and 6s Plus Printing Support
[General Information]
Wireless printing, direct from your iPhone 6, with Apple AirPrint. No downloading or installing print drivers.
Apple® iPhone® 6s Plus Simulator: Accessing Mobile Network Settings
[Interactive Simulation]
Find out how to access mobile network settings on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access Settings on your iPhone 6s Plus to change alert sounds, turn off GPS and more.
Apple® iPhone® 6s Plus Simulator: Adding an Account
[Interactive Simulation]
Discover how to add an account on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Adjusting your Auto-Lock Preferences
[Interactive Simulation]
Discover how to adjust Auto-Lock preferences on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Backing Up iPhone with iCloud
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Changing Account Settings
[Interactive Simulation]
Learn how to change the account settings on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Changing Notification Sounds
[Interactive Simulation]
An interactive guide for changing the notification sounds on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Checking for and Installing System Updates
[Interactive Simulation]
Learn how to check for and install a system update on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage Location Settings on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Managing Background App Refresh
[Interactive Simulation]
Explore how to manage the Background App Refresh on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Managing iPhone's Memory
[Interactive Simulation]
Discover how to manage your iPhone 6s Plus's memory
Apple® iPhone® 6s Plus Simulator: Managing the Battery
[Interactive Simulation]
Learn how to manage the battery on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Removing an Account
[Interactive Simulation]
An interactive guide on how to remove an account from your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Scheduling a Night Shift
[Interactive Simulation]
See how to dim your lights by scheduling Night Shift on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Setting Up Touch ID
[Interactive Simulation]
See how to set up Touch ID on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Using Airplane Mode
[Interactive Simulation]
An interactive guide for setting your iPhone 6s Plus to Airplane Mode.
Can I prevent someone from turning off location on their device?
[Community]
I want to track my daughters phone but last time I set it up she turned off location on her phone so I could no longer track her, is there a way to do it where she won't know I am doing it?
How do I prevent an app from using so much data?
[Community]
My mother uses video app at home wifi, which is great.  When outside, she uses the video app and my data use skyrockets.  I try to turn off the video app use of cell data on 6s plus, but it does not work.  Why can't I control video app cell data use?  Help!
How do I reset my frozen iPhone 6s Plus?
[Community]
My screen is black it will not light up. Ok called the phone and it does ring however I was unable to answer it. I cannot turn the phone off or on. I need help.
Where can I toggle my Landscape reading mode?
[Community]
When I turn my phone to read the screen as landscape view.  Nothing happens.  The phone doesn't respond.  Where is the setting for this?

Email/Gmail

iPhone 6s and 6s Plus Email Support
[General Information]
Learn how to use email on your iPhone 6s or 6s Plus.
Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Standard Email Messaging Ports
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® iPhone® 6s Plus Simulator: Adding a Corporate Email Account
[Interactive Simulation]
Learn how to access your work email on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Adding a Personal Email Account
[Interactive Simulation]
Discover how to access your existing email account on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Removing an Account
[Interactive Simulation]
Find out how to remove an email account with your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Sending an Email with an Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your iPhone 6s Plus.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

GPS & Location Based Services

iPhone 6s and 6s Plus GPS Support
[General Information]
Find out how to turn your location on and off or reset your location details on your iPhone 6s or 6s Plus.
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Why isn't my GPS working?
[Community]
I purchased a new iPhone 6s plus a few weeks ago and I have never had accurate GPS on the phone. I am new to this area and rely heavily on maps, Waze, or Google maps to get me where I'm going. Since my GPS is unreliable, those services frequently being "rerouting" while I'm driving because it thinks I'm...

HD Voice

Apple® iPhone® 6s Plus Simulator: Changing Inbox Views
[Interactive Simulation]
Discover how to change email inbox views on your iPhone 6s Plus.

Home Screen

iPhone 6s and 6s Plus Home Screen Support
[General Information]
Customize the Home Screen of your iPhone 6s or 6s Plus to fit your usage needs and personality.
iPhone 6s and 6s Plus Notification Center Support
[General Information]
Find out how to quickly access the Notification Center and customize the notifications on your iPhone 6s or 6s Plus.
Apple® iPhone® 6s Plus Simulator: Adding Widgets
[Interactive Simulation]
See how to add a widget on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Adding and Removing Home Screen Pages
[Interactive Simulation]
Learn how to add or remove a Home screen page on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Creating Folders
[Interactive Simulation]
Find out how to create folders on your iPhone 6s Plus to help organize your apps.
Apple® iPhone® 6s Plus Simulator: Managing Apps or Widgets
[Interactive Simulation]
See how to manage apps and widgets on the Home screen of your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Managing Widgets
[Interactive Simulation]
Discover how to manage widgets on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Removing Apps from the Home Screen
[Interactive Simulation]
Discover how to remove apps on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Removing Widgets
[Interactive Simulation]
Find out how to remove widgets on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Using Quick Reply
[Interactive Simulation]
Learn how to use Quick Reply on your iPhone 6s Plus.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
iPhone 6s and 6s Plus Personal Hotspot Support
[General Information]
Learn how to create a Personal Hotspot with your iPhone 6s or 6s Plus to share your device data with others.
Do I still need a mi-fi if my device is a mobile hotspot?
[Community]
Now that I can access my personal hotspot with my iPhone 6s, do I still need my mifi?
How do I set up a mobile hotspot?
[Community]
I have an iPhone 6s with an unlimited data plan. I want to turn it into a personal hotspot so that  my kids can do homework on my MacBook Pro while we drive. The directions on the internet did not really help. It showed a "mobile " setting which I don't have for my  hotspots setting and under...
Is tethering possible on iOS 9.0 or higher with VZW unlimited data?
[Community]
I have an android (Samsung Galaxy Note 3) and thinking about switching to IOS (iPhone 6s Plus). I have never owned an iPhone, and now with the larger screens I would like to see what all the hype is about. But I'd only switch if I can successfully tether with my VZW unlimited data plan.  I have young...

Internet & Web Browser

iPhone 6s and 6s Plus Web Browsing Support
[General Information]
Discover the basics of web browsing with your iPhone 6s or 6s Plus to even more advanced settings for your web experience.
Apple® Article - iOS: Setting up VPN
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Apple® Article - Using FaceTime
[Device-Specific Instructions]
Apple® iPhone® 6s Plus Simulator: Bookmarking Websites
[Interactive Simulation]
Learn how to bookmark a website on your iPhone 6s Plus, so it's easy to find later.
Apple® iPhone® 6s Plus Simulator: Changing Content Settings
[Interactive Simulation]
Explore how to change your Safari® content settings on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Clearing Browsing Data
[Interactive Simulation]
Discover how to find clear the browsing data on Safari® in your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Managing Browser Tabs
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your iPhone 6s Plus.

Keyboard

iPhone 6s and 6s Plus Keyboard Support
[General Information]
Learn how to customize the keyboard of your iPhone 6s or 6s Plus, create a keyboard shortcut, change your settings and reset the keyboard dictionary.
Turn Voice Input On/Off - Apple® iOS
[Device-Specific Instructions]
You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Apple® iPhone® 6s Plus Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Charging your Device
[Interactive Simulation]
A visual guide on how to charge your iPhone 6s Plus.

Lock, Unlock, Password & Security

iPhone 6s and 6s Plus Security Support
[General Information]
Keep your iPhone 6s or 6s Plus safe and secure. Learn about the improvements to Touch ID, screen lock options, and how to lock and unlock your device.
Apple® Article - Using a Passcode
[Device-Specific Instructions]
Apple® iPhone® 6s Plus Simulator: Changing Lock Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your iPhone 6s to help protect your private information.
Apple® iPhone® 6s Plus Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your iPhone 6s Plus.
Can I access my device if I forgot my login password?
[Community]
how can I get into my phone if I forgot my log in code?

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]

Mobile Hotspot

Apple® iPhone® 6s Plus Simulator: Setting the Password on Mobile Hotspot
[Interactive Simulation]
See how to set up a mobile hotspot password on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Turning On Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your iPhone 6s Plus as a Mobile Hotspot, so you can share your data connection with other devices.

Music

iPhone 6s and 6s Plus Music Support
[General Information]
Find out how to play music files on your iPhone 6s or 6s Plus, including MP3s and WAVs.
MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Apple article - Latest iTunes® Version
[Device-Specific Instructions]

Navigating & Multitasking

Apple® Article - Family Sharing
[Device-Specific Instructions]
Apple® iPhone® 6s Plus Simulator: Managing Open Apps
[Interactive Simulation]
Learn how to manage open apps that are running on your iPhone 6s Plus.

Operating System & Software

iPhone 6s and 6s Plus Updates Support
[General Information]
Keep your iPhone 6s or 6s Plus up to date with the latest iOS. Find out which version you're using, the benefits of the latest update and how to install it.
Install System Updates - iTunes®
[Device-Specific Instructions]
How Can I Restore The Video Icon After the iOS 10.2 update?
[Community]
   The other day took the iOS 10.2 update by way of the computer using iTunes, to a iPhone 6s plus 128GB. The video icon which came by default is now missing from the home screen, along with the videos.  They were backed up. But when trying to sync them back to the iPhone, using iTunes,...
Restarting the Operating System - Macintosh
[Device-Specific Instructions]
What is a "carrier settings upgrade?"
[Community]
The phone says there is a carrier settings upgrade?  I have the Apple OS update.  This is something different? Since ive never seen this before it might be a virus?
Why isn't my GPS working?
[Community]
I purchased a new iPhone 6s plus a few weeks ago and I have never had accurate GPS on the phone. I am new to this area and rely heavily on maps, Waze, or Google maps to get me where I'm going. Since my GPS is unreliable, those services frequently being "rerouting" while I'm driving because it thinks I'm...

SIM Card

iPhone 6s and 6s Plus SIM Support
[General Information]
Learn how to safely insert or take out the SIM card from your iPhone 6s or 6s Plus, along with more advanced processes, like enabling, modifying or unblocking your SIM PIN.
4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Apple® iPhone® 6s Plus Simulator: Inserting and Removing the SIM Card
[Interactive Simulation]
Find out how to insert and remove a SIM card from your iPhone 6s Plus.
Can I unlock my phone and use it in China?
[Community]
I currently have an active account with Verizon Wireless, I am going to be traveling to China, what can I do to unlock my phone and use it in China?
Can I use my old SIM card?
[Community]
Just got new sim for my 5s couple days ago to correct a problem from VW. My new 6s came with a sim in the phone. Can I use the old sim or do I have to use the new sim?
How do I get my new phone connected with the Verizon network?
[Community]
After verifying at Apple Store that my cell was dead after charging at work with faulty socket I'm going to buy new iPhone 6s today but I want to know what  need to do to get it connected with Verizon?
How do I set up an unlocked IPhone 6s Plus?
[Community]
How do we set up an unlocked iPhone 6s Plus from Apple to my Verizon service?
What Sim Card Do I Need For My iphone 6S Plus?
[Community]
If I purchase a Iphone 6S Plus from someone that uses AT&T as their provider can I purchase a new sim card for it to use with me verizon account.  I currently have a 4S andI don't think the sim I have will be compatible with the 6S
Where do I find my PUK code?
[Community]
Hi, got a new Phone today. 6s and locked my sim. now I need a code to unlock the PUK
Why did my iPhone 6s Plus Display No Service Today?
[Community]
I was in my home area. Why would i look at my phone & it displayed "No Service" So i had to reboot it, Now it's ok. But the other day it said "Cannot read your Sim Card?

Social Networking

Apple® iPhone® 6s Plus Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Adding a Twitter Account
[Interactive Simulation]
Find out how to add a Twitter acount to your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your iPhone 6s Plus to help protect your account.
Apple® iPhone® 6s Plus Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Tweeting
[Interactive Simulation]
Learn how to tweet with Twitter® on your iPhone 6s Plus.

Sounds, Volume & Audio

iPhone 6s and 6s Plus Audio Support
[General Information]
Customize the audio on your iPhone 6s and 6s Plus. Change the sound of your alerts, new email, texts, received calls or turn on silent mode for some quiet time.
Apple® Article - If you hear no sound or distorted sound from your iPhone®, iPad®, or iPod touch® speaker
[Device-Specific Instructions]
If you can't hear anything from the built-in speaker on your iPhone or iPad, or if the sound is distorted, muffled, intermittent or you hear static or crackling noises, view this info.
Test Microphone - Apple® iOS
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]

Text & Multimedia Messaging

iPhone 6s and 6s Plus Messaging Support
[General Information]
Learn how to send text messages on your iPhone 6s or 6s Plus, including picture, video and group messages, turning iMessage on or off, and creating an auto-signature.
Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Garbled Message
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Apple® Article - iOS: Using Messages
[Device-Specific Instructions]
Apple® iPhone® 6s Plus Simulator: Changing Message Settings
[Interactive Simulation]
Learn how to change message settings on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Deleting Conversations
[Interactive Simulation]
Find out how to delete conversations on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Sending a Text with an Attachmenet
[Interactive Simulation]
Discover how to send a text message with an attachment using your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Sending an Image and Saving Data
[Interactive Simulation]
Find out how to send images from your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Turning Off Group Message Notifications
[Interactive Simulation]
Learn how to turn off notifications for group messages from your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Turning iMessage On or Off
[Interactive Simulation]
A visual guide for how to turn iMessage on or off using your iPhone 6s Plus.
How can I group text without using data?
[Community]
When I first got my 6s, I could group text with no problems. Now I can only send/receive the group texts with data on. I've tried adjusting all the setting options Nothing seems to work.
How do I transfer my texts?
[Community]
Just upgraded to the 6s plus from a droid maxx. How do I get my text messages moved over?
Why doesn't my daughter get text messages when she is out of data?
[Community]
Ok so here's the scoop. My daughters iPhone will not get text messages regular texts not iMessages when she's out of data. I seem to be able to get her messages but she doesn't get mine back until she gets on wifi or gets more data (I have her limited on data via family base) I don't get this. My plan...

Tips, Tricks & Shortcuts

iPhone 6s and 6s Plus Screenshot Support
[General Information]
Learn how to capture an image of your iPhone 6s or 6s Plus screen.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Apple® iPhone® 6s Plus Simulator: Changing FaceTime Settings
[Interactive Simulation]
Find out how to change the FaceTime settings on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Creating a Medical ID
[Interactive Simulation]
Discover how to create a medical ID on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Performing a Factory Reset
[Interactive Simulation]
Discover how to perform a factory reset on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Placing a Video Call
[Interactive Simulation]
Learn how to use FaceTime® on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Turning Off Wi-Fi Assist
[Interactive Simulation]
Learn how to save data by turning off Wi-Fi Assist on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Using 3D Touch for Communication
[Interactive Simulation]
Learn how to communicate using 3D Touch on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Using 3D Touch in an App
[Interactive Simulation]
See how to use 3D Touch within an app on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Using 3D Touch on the Home Screen
[Interactive Simulation]
Find out how to use 3D Touch on the Home screen of your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Using Live Picture
[Interactive Simulation]
Find out how to create a live picture on your iPhone 6s Plus.
Apple® iPhone® 6s Plus Simulator: Viewing Health Data
[Interactive Simulation]
A visual walkthrough on how to view your health data using your iPhone 6s Plus.
How do I remove old contacts and information and set up my device as new?
[Community]
sons contacts, photos and notifications on my new iphone 6s  how do I set it up as a new phone with no contacts etc.?
How do I reset my frozen iPhone?
[Community]
New iPhone 6s is frozen.The screen is switching between the white screen with the black apple to a completely grey screen.  I have tried powering down and cannot even get to the screen where it says "slide to power off".  Also have tried resetting by pushing the home button and the sleep button...

Visual & Hearing Accessibility

iPhone 6s and 6s Plus Accessibility Support
[General Information]
Temporarily disable apps and other features on your iPhone 6s or 6s Plus using Guided Access. You'll also learn how to turn TTY on and off.
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]

Wallpapers/Theme

Apple® iPhone® 6s Plus Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your iPhone 6s Plus.

Wi-Fi & Network

iPhone 6s and 6s Plus Wi-Fi Support
[General Information]
Learn how to use and configure a Wi-Fi connection on your iPhone 6s or 6s Plus.
HD Voice for iOS FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face and simultaneous calling and data use, all on Verizon’s 4G LTE network
Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Apple® iPhone® 6s Plus Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your iPhone 6s Plus to connect to a Wi-Fi network, so you can access the internet without using data.
How do I get my iPhone 6 to connect to a network extender?
[Community]
My husband and I both have the same iphone. We have a Samsung network extender. He has no problem making or receiving calls. My phone will not connect to the extender. When I call #48 it says it is not connected. I have my LTE voice/data on.
Place a Voice call - Wi-Fi Calling - iOS
[Device-Specific Instructions]

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