Apple® iPhone® XS - Support Overview

Find device-specific support and online tools for your Apple iPhone XS.

Filter all topics below.


Accessories

Apple Watch Series 3 Support Overview

Support page for the Apple Watch Series 3.

Apple Watch Series 4 Support Overview

Support page for the Apple Watch Series 4.

Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Apple iPhone - Activate a New iPhone

Here's how to activate an iPhone shipped to you or after upgrading from a previous device.

Apple iPhone - Create Apple ID

Here's how to create an Apple ID to access your personal account for iOS devices.

Apple® Article - Create an Apple ID without a Payment Method

Here's a link on to how to set up or use an Apple ID without an associated payment method.

Apple® iPhone® - Manually Select Roaming Carrier While Traveling Internationally

Here's how to manually choose a carrier if your iPhone shows 'No Service' or 'Searching' while roaming.

Apple® iPhone® - Sign In / Sign Out of App Store®

Here's how to use your Apple ID to sign in or out of the App Store.

Apple® iPhone® - Update Carrier Settings

Here's how to update carrier settings for your iPhone.

Apple® iPhone® XS / XS Max - Activate / Set Up Device

Here's how to complete the initial setup of your iPhone XS and XS Max.

Apple® iPhone® - Connect a Headset

Here's how to connect a wired headset to your iPhone.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set Up Verizon Prepaid Service - Apple® iPhone®

Here's how to set up Verizon prepaid service on your Apple iPhone.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Swap Phone Numbers between Devices on Your Account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Apple iPhone XS / XS Max

Learn how to set up your new Apple iPhone XS with important features and functions. Get the most out of your new phone with this list of practical tips.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Alerts & Reminders

Apple iPhone - Manage Audio Alerts

Here's how to change alert settings if you're not receiving audionotifications on your iPhone.

Apple® iPhone® - Create Reminders

Here's how to add and manage reminders for your iPhone.

Back Up & Transfer Content

Access Content Transfer App - Apple® iPhone®

Here's how to download and install the Content Transfer app on your iPhone.

Content Transfer App - Transfer Content - Apple® iPhone®

Here's how to transfer content with the Content Transfer app with your Apple iPhone.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Apple® iPhone®

Here's how to download and install the Content Transfer app on your Apple iPhone.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content with Quick Start - Apple® iOS

Here's how to automatically transfer a backup of your old iPhone / iPad to your new Apple device during initial setup.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Apple - How to Clean Your iPhone / iPad

Here's how to properly clean / disinfect / sanitize your iPhone or iPad.

Apple® iPhone® - Turn 4G LTE On / Off

Here's how to turn the 4G LTE setting for your iPhone on or off.

Apple® iPhone® - View Roaming Carrier

Here's how to view current carrier settings used to get the best network performance on your iPhone.

Apple® iPhone® XS Simulator: Adding a City to Your Weather Feed

Discover how to add a city to your weather feed on your iPhone XS.

Apple® iPhone® XS Simulator: Changing iPhone's name

Discover how to change the name of your iPhone XS.

Apple® iPhone® XS Simulator: Enabling the battery percentage display

Find out how to enable the battery percentage display on your iPhone XS.

Apple® iPhone® XS Simulator: Setting Up iPhone with Quick Start

See how to set up your iPhone XS with quick start.

Apple® iPhone® XS Simulator: Setting up iPhone manually as a new device

Learn how to type one-handed using QuickType keyboard on your iPhone XS.

Apple® iPhone® XS Simulator: Understanding iPhone Buttons and Features

An interactive map of the Home screen and buttons on your iPhone XS.

Apple® iPhone® XS Simulator: Unlocking the Screen

Find out how to unlock the screen of your iPhone XS.

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Battery & Power

Apple® iPhone® - View Battery / Call Time / Data Usage

Here's how to see charging status, battery life and which apps or processes use your iPhone's battery.

Apple® iPhone® XS / XS Max - View Battery Info

Here's info on the battery specs for your iPhone XS and XS Max.

Apple® iPhone® - Wirelessly Charge the Device

Here's how to charge your iPhone wirelessly.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Extend Battery Life - Apple® iOS

Here's how to increase the battery life on your Apple iOS device.

Maximize Battery Life - Apple® iOS®

Here's how to improve battery performance and extend the lifespan of the battery for your iPhone / iPad.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Troubleshoot Battery / Charging Issues - Apple®

Here's how to resolve charging and battery issues if your iPhone or iPad won't power on.

Bluetooth

Apple iPhone - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your iPhone on /off and make it visible to other devices for pairing.

Apple® iPhone® - Delete Paired Bluetooth® Connection

Here's how to delete a paired Bluetooth device from your iPhone.

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth FAQs

Learn about Bluetooth wireless pairing and how to use it to connect your devices. Establish connections for handsfree calls, wireless speakers and keyboards.

Bluetooth® Discovery Mode - Macintosh OS X

To make your Macintosh OS X visible to Bluetooth devices, view this info.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calendar

Apple® iPhone® - Manage Calendar Events

Here's how to add, delete or edit info in your iPhone's calendar.

Apple® iPhone® - Set Default Calendar

Here's how to set the default calendar on your iPhone if you have multiple calendars.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Apple iPhone - Answer Options (Leave a Message)

Here's how to send a message instead if someone's calling your iPhone and you're not able to answer.

Apple iPhone - Answer Options (Schedule a Call Back Reminder)

Here's how to schedule a call back reminder if someone's calling your iPhone and you're not able to answer.

Apple iPhone - Auto Dial Verizon Services

Here's how to auto-dial Verizon services (e.g., Check Bill Balance, Pay My Bill, etc.) from your iPhone.

Apple iPhone - Call a Number

Here's how to place a call from your iPhone.

Apple® iPhone® - Block / Unblock Numbers

Here's how to block calls and / or messages on your iPhone.

Apple® iPhone® - LTE Calls Turned Off Message

Here's info on why you're receiving an 'LTE Calls Turned off' message on your iPhone.

Apple® iPhone® - Place a Conference Call

Here's how to place a conference call from your iPhone.

Apple® iPhone® - Turn Calls From Other Devices On / Off (Continuity)

Here's how to make and receive calls on other Apple devices logged in to the same iCloud account.

Apple® iPhone® - Turn Silence Unknown Callers On / Off

Here's how to turn sounds for calls from unknown numbers on or off with your iPhone.

Apple® iPhone® - Use Emergency SOS

Here's how to use your iPhone to contact emergency services and alert your emergency contacts.

Call Waiting - Apple® iOS

Here's how to answer call on your iPhone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Apple® iPhone® - Place a Voice Call

Here's how to place a voice call via Wi-Fi Calling on your iPhone.

Camera, Photos & Videos

Apple iPhone - Save a Picture / Video Message

Here's how to save a picture or video on your iPhone.

Apple® iPhone® - Play a Video

Here's how to play a movie, TV show, etc., from the TV app on your iPhone.

Apple® iPhone® - Record a Time Lapse Video

Here's how to take photos at selected intervals by pressing the shutter button on your iPhone.

Apple® iPhone® - Record and Send Video via Messaging

Here's how to record and send a video message using your iPhone.

Apple® iPhone® - Save Pictures from Browser

Here's how to save images viewed from websites on your iPhone.

Apple® iPhone® - Send Existing Picture via Messaging

Here's how to send a picture you've already taken with your iPhone via the Messages app.

Apple® iPhone® - Send Existing Video via Messaging

Here's how to send a saved video on your iPhone to a messagingrecipient.

Apple® iPhone® - Take a Panoramic Picture

Here's how to use your iPhone to take a wide-angle picture.

Apple® iPhone® XS / XS Max - Common Camera Settings

Here's how to adjust common camera settings on your iPhone XS / XS Max.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Permanently Delete Photos or Videos - Apple® iPhone®

Here's how to permanently delete a picture or video from your iPhone.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Unable to Sync with iTunes - Photos

Here's info to help if you're experiencing issues syncing your photos with iTunes.

Computer/PC Connectivity

Apple® iOS Devices - Resolve Windows® Device Manager Conflicts

Here's how to resolve driver conflicts if your Apple iOS device doesn't properly interface with your computer.

Contacts

Apple iPhone - Add a Contact

Here's how to add a contact to your iPhone.

Apple iPhone - Check for Duplicate Contacts Stored in Multiple Accounts

Here's how to remove duplicate contacts if you are using multiple backup options on your iPhone.

Apple® iPhone® - Delete a Contact

Here's how to delete a saved contact from your iPhone.

Apple® iPhone® - Edit a Contact

Here's how to edit a contact on your iPhone.

Apple® iPhone® - View Contact Sync Source

Here's how to view where an iPhone contact was imported from if it's linked with another contact.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Data

Apple iPhone - Turn Cellular Data On / Off

Here's how to turn mobile data for your iPhone on or off.

Apple® iPhone® - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your iPhone.

Apple® iPhone® - Turn Cellular Data for Automatic Downloads On / Off

Here's how to share and download content download automatically to iOS devices tied to your Apple ID.

Apple® iPhone® XS / XS Max - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your iPhone XS / XS Max.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Date & Time

Apple® iPhone® - Auto Date and Time

Here's how to automatically populate the date and time based on your location on your iPhone.

Apple® iPhone® - Set Date and Time

If your iPhone shows the incorrect date and / or time, here's how to correct it.

Device ID & Info

Apple® iPhone® - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your iPhone.

Apple® iPhone® - View MAC Address

Here's how to view the Wi-Fi MAC address for your iPhone.

Apple® iPhone® - View Phone Number

Here's how to view your phone number from the contacts list or settings menu on your iPhone.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Apple iPhone - Adjust Display & Brightness Settings

Here's how to adjust display and brightness settings for your iPhone.

Apple® iPhone® - Fetch New Data

Here's how to configure how often your iPhone checks for new email messages.

Apple® iPhone® - Manage Night Shift Settings

Here's how to use Night Shift to adjust the screen on your iPhone to warmer colors after dark.

Apple® iPhone® - Reset All Settings

Here's how to resort settings if your iPhone crashes, resets or runs slow, or apps freeze or reset the device.

Apple® iPhone® - Turn Airplane Mode On / Off

View this to turn Verizon network services on or off for your iPhone if they aren't functioning.

Apple® iPhone® - Turn Automatic Downloads On / Off

Here's how to turn the Automatic Downloads setting for your iPhone on or off.

Apple® iPhone® - Turn Do Not Disturb On / Off

Here's how to change the data usage cycle and set data warnings and/or limits on your iPhone.

Apple® iPhone® - Turn Handoff On / Off

Here's how to enable your iPhone to share content with other devices logged in to the same Apple ID.

Apple® iPhone® - Turn Identifier for Advertisers On / Off

Here's how to limit the advertising campaigns presented to you when using your iPhone.

Apple® iPhone® - Turn Notifications On / Off

Here's how to turn notifications on / off and choose how they display on your iPhone.

Apple® iPhone® - Turn Reduce Motion On / Off

Here's how to limit movement (shifting background, zooming, etc.) shown on the screen of your iPhone.

Apple® iPhone® - Turn Screen Time On / Off

Here's how to turn the Screen Time setting for your iPhone on or off.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Email/Gmail

Apple iPhone - Add a Personal Email Account

Here's how to add a personal email account to your iPhone.

Apple iPhone - Adjust Email Account Settings (Exchange ActiveSync)

Here's how to set corporate email settings on your iPhone.

Apple iPhone - Adjust Email Account Settings (Personal POP / IMAP)

Here's how to adjust settings for a personal email account on your iPhone.

Apple iPhone - Adjust Email Account Signature Settings

Here's how to enter or edit an email signature from your iPhone.

Apple iPhone - Remove an Email Account

Here's how to delete an email account from your iPhone.

Apple® iPhone® - Compose and Send Email Message

Here's how to create and send an email message from your iPhone.

Apple® iPhone® - Delete Email Messages

Here's how to delete email messages from your iPhone.

Apple® iPhone® - Forward an Email Message

Here's how to forward an email message from your iPhone.

Apple® iPhone® - Manually Add a Personal Email Account

Here's how to manually add a personal email account to your iPhone if automatic setup fails

Apple® iPhone® - Reply to an Email Message

Here's how to reply to an email message from your iPhone.

Apple® iPhone® - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account to your iPhone.

Apple® iPhone® - View Email Messages

Here's how to view email messages on your iPhone.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

Apple iPhone - Add Layers (Maps)

Here's how to configure layers for the Maps app on your iPhone.

Apple® iPhone® - Find Current Location (Maps)

Here's how to use the Maps app on your iPhone to find your current location.

Apple® iPhone® - Find Driving Directions (Maps)

Here's how to find driving directions via the Maps app on your iPhone.

Apple® iPhone® - Reset Location Warnings

Here's how to reset your saved location settings on your iPhone.

Apple® iPhone® - Turn GPS Location On / Off

Here's how to turn GPS location for your iPhone on or off.

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Home Screen

Apple iPhone - Access Control Center

Here's how to access the Control Center to control music and turn features on or off.

Apple iPhone - Access Notification Center

Here's how to view notifications on your iPhone.

Apple® iPhone® - Perform Spotlight Search

Here's how to search for items using Spotlight Search on your iPhone.

Apple® iPhone® - Reset Home Screen Layout

Here's how to reset the Home screen layout for your iPhone to default settings.

Apple® iPhone® - View Home Screen Panels

Here's how to switch between Home screen panels and perform a search on your iPhone.

Apple® iPhone® XS Simulator: Adding and Removing Home Screen Pages

See how to add or remove a home screen page on your iPhone XS.

Apple® iPhone® XS Simulator: Adjusting the auto-lock and brightness preferences

Learn how to adjust the auto-lock and brightness preferences on your iPhone XS.

Apple® iPhone® XS Simulator: Creating Folders

Find out how to create folders on your iPhone XS to help organize your apps.

Apple® iPhone® XS Simulator: Managing notifications for an app

Discover how to view the notifications on your iPhone XS.

Apple® iPhone® XS Simulator: Removing Widgets

Find out how to remove widgets on your iPhone XS.

Apple® iPhone® XS Simulator: Scheduling a Night Shift®

Find out how to schedule night shift on your iPhone XS.

Apple® iPhone® XS Simulator: Setting iPhone to Silent

Discover how to turn on your iPhone XS to silent.

Apple® iPhone® XS Simulator: Turning on LED flash for alerts

Discover how to turn on LED flash for alerts on your iPhone XS.

Apple® iPhone® XS Simulator: Viewing Your Notifications

Discover how to view the notifications on your iPhone XS.

Hotspot

Apple iPhone - Adjust Personal Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, etc.) for your iPhone.

Apple iPhone - Change Personal Hotspot Password

Here's how to change the Personal Hotspot password for your iPhone.

Apple iPhone - Set Up Personal Hotspot

Here's how to set up or activate the hotspot on your iPhone for use as an internet / Wi-Fi connection.

Apple® iPhone® - Turn Personal Hotspot On / Off

Here's how to turn the Mobile Hotspot for your iPhone on or off.

Verizon Mobile Hotspot FAQs - Wi-Fi internet

Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Apple iPhone - Access Websites

Here's how to access websites via the Safari browser on your iPhone.

Apple iPhone - Add a Browser Bookmark

Here's how to bookmark a Safari website on your iPhone.

Apple iPhone - Allow / Block Browser Cookies

Here's how to check whether the Safari browser is set to allow cookies on your iPhone.

Apple® iPhone® - Clear Temporary Internet Files

Here's how to clear temporary files from your iPhone, which helps if web pages won't display.

Apple® iPhone® - Delete a Browser Bookmark

Here's how to delete a saved bookmark from the Safari browser on your iPhone.

Apple® iPhone® - Edit a Browser Bookmark

Here's how to edit a saved bookmark from the Safari browser on your iPhone.

Apple® iPhone® - Open Safari® Browser

Here's how to access the Safari web browser on your iPhone.

Apple® iPhone® - Open a Browser Bookmark

Here's how to open a saved bookmark from the Safari browser on your iPhone.

Apple® iPhone® - Turn JavaScript On / Off

Here's how to check the JavaScript settings for iPhone if you can't view websites or pages won't load.

Apple® iPhone® - Turn Private Browsing On / Off

Here's how to prevent web pages from tracking you and creating a search history when you browse the internet.

Apple® iPhone® - Turn Virtual Private Network On / Off

Here's how to enable or disable the ability to join a Virtual Private Network (VPN) on your iPhone.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Keyboard

Apple® iPhone® - Create a Keyboard Shortcut

Here's how to create a shortcut for commonly used phrases on your iPhone.

Apple® iPhone® - Reset Keyboard Dictionary

Here's how to remove saved words you've typed on your iPhone and return your keyboard to its default dictionary.

Apple® iPhone® - Set Keyboard Preferences

Here's how to configure the keyboard settings (auto-capitalization, spell check, predictive text, etc.) for your iPhone.

Turn Voice Input On / Off - Apple® iOS

You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard.

Language

Apple iPhone - Change Device Language

Here's how to change the language used on your iPhone.

Apple® iPhone® XS Simulator: Changing the Language

Discover how to change the language settings on your iPhone XS.

Apple® iPhone® XS Simulator: Charging iPhone

A visual guide on how to charge your iPhone XS.

Lock, Unlock, Password & Security

Apple iPhone - Lock / Unlock Screen Portrait Orientation Mode

Here's how to fix your screen/display on your iPhone if it doesn't flip or rotate.

Apple® iPhone® - Turn Off Passcode

Here's how to turn off the security passcode for your iPhone.

Apple® iPhone® X - Set Up Phone Lock

Here's how to set up and change settings for the display lock on your iPhone X.

Apple® iPhone® XS / XS Max - Set Up Phone Lock

Here's how to set up and change settings for the display lock on your iPhone XS / XS Max.

Apple® iPhone® XS / XS Max - Turn Off Passcode

Here's how to turn off the security passcode for your iPhone XS / XS Max.

Apple® iPhone® XS / XS Max - Unlock Screen

Here's how to unlock your iPhone XS / XS Max if it's secured with a password, facial scan, etc.

Apple® iPhone® - Use 3D Touch

Here's how to use 3D Touch on your iPhone.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Memory/Storage

Apple® iPhone® XS / XS Max - Check Device Storage

Here's how to check storage space if your iPhone XS / XS Max runs slow / crashes, apps freeze, or you can't save media.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple® iPhone® - Play Music Files

Here's how to play music files you've downloaded to your iPhone.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Navigating & Multitasking

Apple iPhone - Customize Control Center

Here's how to add and organize additional controls that appear in the Control Center of your iPhone.

Apple® iPhone® XS Simulator: Adding Widgets

Learn how to add widgets running on your iPhone XS.

Apple® iPhone® XS Simulator: Managing Widgets

Learn how to manage widgets running on your iPhone XS.

Operating System & Software

Apple iPhone XS - Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

Apple iPhone XS / XS Max - Erase All Content and Settings

Here's how to restore your iPhone XS and XS Max if it crashes, has a blank or frozen screen or connection issues.

Apple® iPhone® - View Software Version

Here's how to view the current software version for your iPhone.

Apple® iPhone® XS / XS Max - iOS Updates

Here's how to update the software on your iPhone XS / XS Max.

Protect Against Downloading Ransomware Malware - Apple® iOS

Here's some info on how to protect your iPhone / iPad against ransomware and malware.

Update to the Latest Version of iTunes®

Here's how to update to the latest version of iTunes on your computer.

iPhone Upgrade with Previous Software Version - Apple

If you're having issues completing a Restore from Backup when activating a new iPhone, check out this info on viewing the software version.

SIM Card

Apple iPhone - Dual SIM with an eSIM - Join Verizon

Here's info on how to join Verizon with your eSIM on your dual SIM capable iPhone.

Apple iPhone - Unblock SIM PIN

If the SIM PIN for your iPhone is blocked, here's how to unblock it.

Apple iPhone XS / XS Max - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your iPhone XS / XS Max.

Apple® iPhone® - Enable / Disable / Modify SIM PIN

Here's how to change, enable or disable the SIM card lock code on your iPhone.

Apple® iPhone® XS / XS Max - View SIM Card Number

Here's how to view the SIM card number on your iPhone XS / XS Max.

Apple® iPhone® - Dual SIM with an eSIM - Add Cellular Plan

Here's info on how to add a cellular plan to your dual SIM capable iPhone.

Apple® iPhone® - Dual SIM with an eSIM - Change Default Cellular Data Number

Here's how to change the default mobile number used for cellular data on your dual SIM capable iPhone.

Apple® iPhone® - Dual SIM with an eSIM - Change Line Before Calling a Number

Here's how to choose the desired line used before calling a number on your dual SIM capable iPhone.

Apple® iPhone® - Dual SIM with an eSIM - Label Cellular Plan

Here's how to label each cellular plan (e.g., Primary, Secondary, etc.) on your dual SIM capable iPhone.

Apple® iPhone® - Dual SIM with an eSIM - Remove Cellular Plan

Here's how to remove a cellular plan from your dual SIM capable iPhone.

Apple® iPhone® - Dual SIM with an eSIM - Set Preferred Cellular Plan by Contact

Here's how to designate which cellular plan your dual Sim capable iPhone uses to communicate with specific contacts.

Apple® iPhone® - Dual SIM with an eSIM - Switch Default Voice Line

Here's how to switch the primary line used for voice, SMS, Data, etc. on your dual SIM capable iPhone.

Apple® iPhone® - Dual SIM with an eSIM - Switch Designated iMessage® / FaceTime® Number

Here's how to change the number that uses iMessage / FaceTime on your dual SIM capable iPhone.

Apple® iPhone® - Dual SIM with an eSIM - Switch SMS / MMS Number

Here's how to change which phone number your SMS / MMS messages are sent from on your dual SIM capable iPhone.

Apple® iPhone® - Dual SIM with an eSIM - View Digitial SIM IMEI

Here's how to view the Digital SIM IMEI for your dual SIM capable iPhone.

Apple® iPhone® XS Simulator: Inserting and Removing the SIM Card

Find out how to insert and remove a nano SIM card from your iPhone XS.

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

eSIM Activation Instructions – Get QR code

Learn how to activate a smartphone with an embedded SIM card (eSIM) on the Verizon network. Get the required QR code here.

eSIM FAQs – Two numbers on one phone

iPhone's dual SIM with an eSIM provides the option for two different phone numbers on a single device. Use one SIM when travelling internationally. Learn more.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Apple® iPhone® - Adjust Volume

Here's adjust the volume levels for your iPhone.

Apple® iPhone® - Set Ringtones

Here's how to select or change ringtones or notification tones on your iPhone.

Apple® iPhone® - Turn Noise Cancellation On / Off

Here's how to reduce background noise on calls on your iPhone.

Apple® iPhone® - Turn Silent Mode On / Off

Here's how to turn Silent Mode on or off if your iPhone doesn't ring or vibrate or you want it to.

Apple® iPhone® - Turn Vibrate Mode On / Off

Here's how to set when your iPhone vibrates to alert you of an incoming call, text, or other notification.

Apple® iPhone® - Use Speakerphone

Here's how to utilize the speakerphone functionality on your iPhone.

Test the Microphone - Apple® iOS

Here's how to test the microphone functionality of your iPhone / iPad.

Status Indicators/Lights

Apple® iPhone® - View Signal Strength

Here's how to view signal strength on your iPhone.

Text & Multimedia Messaging

Apple iPhone - Save a Picture / Video Message

Here's how to save a picture or video on your iPhone.

Apple® iPhone® - Create and Send a Text Message

Here's how to create and send a text message on your iPhone.

Apple® iPhone® - Delete Message

Here's how to delete a text message from your iPhone.

Apple® iPhone® - Record and Send Video via Messaging

Here's how to record and send a video message using your iPhone.

Apple® iPhone® - Send Existing Picture via Messaging

Here's how to send a picture you've already taken with your iPhone via the Messages app.

Apple® iPhone® - Send Existing Video via Messaging

Here's how to send a saved video on your iPhone to a messagingrecipient.

Apple® iPhone® - Take and Send a Picture via Messaging

Here's how to take and send a picture on your iPhone via theMessages app.

Apple® iPhone® - Turn Group Messaging On / Off

Here's how to turn group messaging for your iPhone on or off.

Apple® iPhone® - Turn MMS Messaging On / Off

Here's how to ensure MMS messaging for your iPhone is turned on if you're unable to send/receive picture messages.

Apple® iPhone® - Turn SMS On / Off

If you've turned iMessage off on your iPhone, here's how to enable SMS to send and receive messages.

Apple® iPhone® - Voicemail to Text

Here's how to convert Voicemail messages on your iPhone to text.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Determining Message Type - Apple iOS

Here's how to determine the message type on Apple iOS devices.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Apple iPhone - Capture a Screenshot

Here's how to capture a screenshot on your iPhone.

Apple® iPhone® - Set Up Printing

Here's how to set up and add a printer to your iPhone.

Apple® iPhone® XS Simulator: Customizing Control Center

Discover how to customize control center on your iPhone XS.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Verizon Cloud

Verizon Cloud - Apple® iPhone® - Print Pictures

Here's how to print your Verizon Cloud photos from your iPhone.

Visual & Hearing Accessibility

Apple® iPhone® - Manage Guided Access Settings

Here's how to limit app / screen access or button presses on your iPhone.

Apple® iPhone® - Manage RTT / TTY Settings

Here's how to manage RTT / TTY settings on your iPhone.

Apple® iPhone® - Turn Assisted Dialing On / Off

If you're getting an error message when placing calls, here's how to check assisted dialing.

Apple® iPhone® - Turn Guided Access On / Off

Here's how to turn Guided Access for your iPhone on or off.

Apple® iPhone® X - Voice Dial

Here's how to enable voice control for number dialing on your iPhone.

Apple® iPhone® XS / XS Max - Voice Dial

Here's how to enable voice control for number dialing on your iPhone XS and XS Max.

Common Accessibility Settings - Apple® iOS

Here's how to configure common accessibility options for your iPhone or iPad.

Configure VoiceOver Settings - Apple® iOS

Here's how to configure VoiceOver settings for your iPhone or iPad.

Zoom & Magnifier - Apple® iOS

Here's how to turn Zoom and Magnifier on or off for your iPhone or iPad.

Wallpapers/Theme

Apple® iPhone® - Set Wallpaper

Here's how to set the Home screen image on your iPhone.

Apple® iPhone® XS Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your iPhone XS.

Wi-Fi & Network

Apple iPhone - Add a Virtual Private Network

Here's how to add a Virtual Private Network to your iPhone.

Apple iPhone - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your iPhone.

Apple iPhone - Reset Network Settings

Here's how to reset settings if your iPhone can't connect to data or send / receive messages.

Apple® iPhone® - Manually Add a Wi-Fi Network

Here's how to add a Wi-Fi network if the one you want doesn't display on your iPhone.

Apple® iPhone® - Remove Wi-Fi Connection

Here's how to add an available Wi-Fi network to your iPhone.

Apple® iPhone® - Turn Wi-Fi Assist On / Off

Here's how to turn Wi-Fi Assist for your iPhone on or off.

Apple® iPhone® - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your iPhone.

Apple® iPhone® - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your iPhone on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Apple® iPhone® - Change Emergency Address

Here's how to change the emergency calling address for Wi-Fi Calling on your iPhone.

Wi-Fi Calling - Apple® iPhone® - Determine Wi-Fi Call

Here's how to determine if an active phone call is being transmitted on your iPhone via Wi-Fi Calling.

Wi-Fi Calling - Apple® iPhone® - Place a Voice Call

Here's how to place a voice call via Wi-Fi Calling on your iPhone.

Wi-Fi FAQs

Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.