Apple® iPhone® XS - Support Overview

Find device-specific support and online tools for your Apple iPhone XS.

Filter all topics below.


A Troubleshooting Assistant

Troubleshooting Assistant for Apple® iPhone® XS

This online tool will help you identify and resolve problems with your Apple iPhone XS.

App Issues

Apple iPhone - Uninstall Apps

Here's how to remove or delete apps if they are not working or if your iPhone is unresponsive or freezes.

Apple® Article - Fix unexpected quits or launch issues in iTunes for Windows

If iTunes for Windows Vista or later won't open, stops responding or unexpectedly quits, view this info.

Apple® Article - Force an app to close in IOS

If an app is unresponsive and your iOS device still reacts to button presses, view this info on how to force the app to close.

Apple® Article - Trouble installing or updating iTunes for Windows

For issues installing iTunes on your Windows PC, or if you see “error 7” or “error 2” after you install the software, view this info.

Apple® iPhone® - Restrict App Usage

Here's how to restrict access to apps and hide app icons on your iPhone.

Apple® iPhone® - Update Apps

Here's how to manually update the apps on your iPhone.

Battery & Power

Apple® iPhone® - View Battery / Call Time / Data Usage

Here's how to see charging status, battery life and which apps or processes use your iPhone's battery.

Apple® iPhone® XS / XS Max - View Battery Info

Here's info on the battery specs for your iPhone XS and XS Max.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Extend Battery Life - Apple® iOS

Here's how to increase the battery life on your Apple iOS device.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Battery & Power Issues

Apple® iPhone® - View Battery / Call Time / Data Usage

Here's how to see charging status, battery life and which apps or processes use your iPhone's battery.

Apple® iPhone® XS / XS Max - View Battery Info

Here's info on the battery specs for your iPhone XS and XS Max.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Extend Battery Life - Apple® iOS

Here's how to increase the battery life on your Apple iOS device.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Calling & Messaging Issues

Apple iPhone - Unblock SIM PIN

If the SIM PIN for your iPhone is blocked, here's how to unblock it.

Apple® Article - iOS: Troubleshooting Messages

Here's how to locate steps to try if you are unable to send or receive messages on your iPhone or iPad.

Garbled Message

Here's some info that about garbled messages and ways to avoid them.

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Video: Troubleshooting: Visual Voicemail
(length: 4:16)

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Data

Apple® iPhone® - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your iPhone.

Apple® iPhone® XS / XS Max - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your iPhone XS / XS Max.

Device ID & Info

Apple® iPhone® - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your iPhone.

Apple® iPhone® - View MAC Address

Here's how to view the Wi-Fi MAC address for your iPhone.

Apple® iPhone® - View Phone Info

Here's how to view device info (e.g., Serial Number, Network, etc.) on your iPhone.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Apple® iPhone® - Reset All Settings

Here's how to resort settings if your iPhone crashes, resets or runs slow, or apps freeze or reset the device.

Apple® iPhone® - Turn Airplane Mode On / Off

View this to turn Verizon network services on or off for your iPhone if they aren't functioning.

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Email/Gmail

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My iPhone

Find My iPhone® - iCloud®

Here's how to use Find My iPhone from the iCloud website.

Internet & Web Browser Issues

Apple iPhone - Reset Network Settings

Here's how to reset settings if your iPhone can't connect to data or send / receive messages.

Apple® iPhone® - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your iPhone.

Apple® iPhone® - Turn Airplane Mode On / Off

View this to turn Verizon network services on or off for your iPhone if they aren't functioning.

Apple® iPhone® - View MAC Address

Here's how to view the Wi-Fi MAC address for your iPhone.

Apple® iPhone® - View Signal Strength

Here's how to view signal strength on your iPhone.

Apple® iPhone® XS / XS Max - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your iPhone XS / XS Max.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Lost, Stolen or Damaged

Apple® Article - If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

If the screen on your iPhone or iPad doesn't respond to touch, view this info.

Apple® iPhone® - Check for Physical Damage

Here's how to help determine if your iPhone has liquid or other physical damage.

Apple® iPhone® - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your iPhone.

Apple® iPhone® - View Phone Info

Here's how to view device info (e.g., Serial Number, Network, etc.) on your iPhone.

Apple® iPhone® XS / XS Max - View SIM Card Number

Here's how to view the SIM card number on your iPhone XS / XS Max.

Apple® iPhone® - Prevent Dust / Water Damage

Here's info regarding dust and water resistance ratings for your iPhone 7 or later model.

Check for Physical Damage - Charging Ports

Here's how to help determine if your device has a damaged charging port.

Check for Physical Damage - Hardware Modifications

Here's how to determine your device has hardware modifications.

Check for Physical Damage - Screen

Here's how to help determine if your device has screen damage.

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.

Check for Water Damage

Here's how to help determine if your device has liquid damage.

Check for Water Damage - Apple®

Here's how to remove the SIM and view an indicator to help determine if your device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Find My iPhone® - iCloud®

Here's how to use Find My iPhone from the iCloud website.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

Lost or stolen phone FAQs - Report unauthorized charges | Verizon

Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Operating System & Software

Apple® Article - Get help with iOS update and restore errors

If you're getting a "The iPhone [device name] could not be restored. An unknown error occurred [error number]" error message when updating or restoring your iOS device, view this info to correct it.

Apple® iPhone® - View Software Version

Here's how to view the current software version for your iPhone.

Apple® iPhone® XS / XS Max - Erase All Content and Settings

Here's how to restore your iPhone XS and XS Max if it crashes, has a blank or frozen screen or connection issues.

SIM Card

Apple iPhone - Unblock SIM PIN

If the SIM PIN for your iPhone is blocked, here's how to unblock it.

Apple® iPhone® XS / XS Max - View SIM Card Number

Here's how to view the SIM card number on your iPhone XS / XS Max.

Software Issues

Apple Article - Restore your iOS device to factory settings

View this info for additional help with restoring your iOS device to factory settings.

Apple® Article - Get help with iOS update and restore errors

If you're getting a "The iPhone [device name] could not be restored. An unknown error occurred [error number]" error message when updating or restoring your iOS device, view this info to correct it.

Apple® Article - Restart your iPhone, iPad, or iPod touch

Here's an Apple article on how to restart your iPhone or iPad.

Apple® iPhone® - Perform a Device Restore

Here's how to restore your iPhone if you're having app / touchscreen problems and / or audio, call and sync issues.

Apple® iPhone® - View Software Version

Here's how to view the current software version for your iPhone.

Apple® iPhone® XS / XS Max - Erase All Content and Settings

Here's how to restore your iPhone XS and XS Max if it crashes, has a blank or frozen screen or connection issues.

Apple® iPhone® XS / XS Max - Restart / Soft Reset (Frozen / Unresponsive Screen)

Here's how to restart your iPhone XS / XS Max if it is unresponsive, frozen or won't power on or off.

Apple® iPhone® XS / XS Max - Restart Device

Here's how to restart / soft reset / reboot your iPhone XS / XS Max if it turns off, crashes, freezes, won't ring or vibrate, or can't make calls.

Verizon Cloud - Apple® iPhone® - Restore Content

Here's how to restore your content to your iPhone using Verizon Cloud.

Status Indicators/Lights

Apple® iPhone® - View Signal Strength

Here's how to view signal strength on your iPhone.

Wi-Fi & Network

Apple iPhone - Reset Network Settings

Here's how to reset settings if your iPhone can't connect to data or send / receive messages.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

iTunes

Apple Article - Restore your iOS device to factory settings

View this info for additional help with restoring your iOS device to factory settings.

Apple® Article - Fix unexpected quits or launch issues in iTunes for Windows

If iTunes for Windows Vista or later won't open, stops responding or unexpectedly quits, view this info.

Apple® Article - Trouble installing or updating iTunes for Windows

For issues installing iTunes on your Windows PC, or if you see “error 7” or “error 2” after you install the software, view this info.

Apple® iPhone® - Perform a Device Restore

Here's how to restore your iPhone if you're having app / touchscreen problems and / or audio, call and sync issues.