Apple Watch® Series 3 - Support Overview

Find device-specific support and online tools for your Apple Watch Series 3.

Filter all topics below.


Accessories

Apple Watch® - Delete Messages

Here's how to delete messages from your Apple Watch.

Activation, Setup & User Guides

Apple Watch® - Activate / Set Up Device

Here's how to pair and sync your Apple Watch with your iPhone.

Apple Watch® - Manually Pair

Here's how to manually pair your Apple Watch to your iPhone if the automated process doesn't work.

Apple Watch® - Replace Existing Device

If you've recently received an upgrade or replacement Apple Watch, here's how to activate it.

Apple Watch® - Set Up Cellular Service

Here's how to activate your Apple Watch to share the mobile number used by your iPhone.

Apple Watch® - Switch Paired iPhone®

Here's how to unpair your Apple Watch from your current iPhone and then pair with a new one.

Apple Watch® - Turn Cellular On / Off

Here's how to turn cellular on or off on your Apple Watch.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Import Other Dial-up Accounts - VZAccess® Manager

Here's how to import existing Internet Service Provider (ISP) dial-up accounts using VZAccess Manager on your Windows computer.

Set Up Favorites - Mobile Web 2.0

Here's how to add your favorite websites to Mobile Web 2.0.

Video: How to Activate and Pair the Apple Watch Series 3
(length: 1:31)

Watch this video for setup and on-device activation and pairing of the Apple Watch Series 3 with your iPhone with LTE on the Verizon network.
Length: 1:31

Basics

Apple Watch® - Attach / Change Wristband

Here's how to attach or remove the wristband for your Apple Watch.

Apple® Watch Series 3 Simulator: Getting to Know Your iPhone

An interactive map of the Home screen and buttons on your Apple Watch Series 3.

Battery & Power

Apple Watch® - Charge the Device

Here's how to charge your Apple Watch.

Apple Watch® - Power & Charging Issues

If you're having issues with your Apple Watch battery charging or not holding a charge, view this info.

Battery & Power Issues

Apple Watch® - Power & Charging Issues

If you're having issues with your Apple Watch battery charging or not holding a charge, view this info.

Bluetooth

Apple Watch - Turn Bluetooth On / Off

Here are links on how to disable wireless connections (including Bluetooth) on your Apple Watch.

Apple Watch® - Delete Paired Bluetooth® Connection

Here's how to unpair a Bluetooth accessory paired to your Apple Watch.

Calling & Dialing

Apple Watch® - Call a Number

Here's how to call a number from your Apple Watch.

Apple Watch® - Emergency SOS

Here is a link to info on the Emergency SOS feature of your Apple Watch,

Apple Watch® - Use Walkie-Talkie

Here's info on how to use Walkie-Talkie on your Apple Watch.

Contacts

Apple Watch® - View Contacts

Here's how to view contacts on your Apple Watch.

Device ID & Info

Apple Watch® - View Device ID (ESN / IMEI / MEID)

Here's how to view the number that identifies your Apple Watch on the Verizon network.

Apple Watch® - View Device Info

Here's how to view device info for your Apple Watch.

Check for Physical Damage

Here's how to help determine if your device has damage.

Device Settings

Apple Watch® - Turn Do Not Disturb On / Off

If you're not receiving calls or alerts for texts and email on your Apple Watch, view this info.

Apple Watch® - Display Settings

Here's how to change the brightness and text size on your Apple Watch.

Apple Watch® - Reset Sync Settings

Here's how to reset the syncing of the calendar and the contacts on your Apple Watch.

Apple Watch® - Turn Airplane Mode On / Off

Here's how to control wireless connections by turning airplane mode on / off on your Apple Watch.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

General

Video: Apple Watch Replacement Exchange Process
(length: 1:31)

See what comes in the replacement Apple Watch box, and how everything gets packaged back up for the old device return.
Length: 1:31

Video: Apple Watch Upgrade and Exchange Experience
(length: 1:31)

Watch for a walk-though of how to replace an Apple Watch on an account, including watch replacements and upgrades.
Length: 1:31

Video: How to Activate and Pair the Apple Watch Series 3
(length: 1:31)

Watch this video for setup and on-device activation and pairing of the Apple Watch Series 3 with your iPhone with LTE on the Verizon network.
Length: 1:31

Home Screen

Customizing favorites on the Home Deck - Mobile Web

Here's how to add a link / folder to mobile web on your desktop or notebook computer.

Internet & Web Browser Issues

Apple Watch® - View Signal Strength

Here's how to view the cellular signal strength on your Apple Watch.

Apple Watch® - Turn Airplane Mode On / Off

Here's how to control wireless connections by turning airplane mode on / off on your Apple Watch.

Lock, Unlock, Password & Security

Apple Watch® - Change Device Password

Here's how to change the password used to securely access your Apple Watch.

Apple Watch® - Remove Device Password

Here's how to reset your Apple Watch if you're unable to unlock it.

Apple Watch® - Turn Off Screen Lock

Here's how to disable the screen lock setting on your Apple Watch.

Apple Watch® - Set Up Screen Lock

Here's how to set up a screen lock to protect the info on your Apple Watch.

Apple Watch® - Unlock Screen

Here's how to unlock the screen on your Apple Watch.

Lost, Stolen or Damaged

Apple Watch® - View Device ID (ESN / IMEI / MEID)

Here's how to view the number that identifies your Apple Watch on the Verizon network.

Apple Watch® - View Device Info

Here's how to view device info for your Apple Watch.

Apple Watch® - View SIM Card Number

Here's how to view the SIM card number on your Apple Watch if needed during activation or troubleshooting.

Operating System & Software

Apple Watch Series 3 - Software Update

Get instructions on how to download the latest software update for improvements and fixes to your Apple Watch.

Apple Watch® - Factory Data Reset (Powered On)

Here's how to reset your Apple Watch if it has a blank or frozen screen or calling, app or audio issues.

Apple Watch® - Install Device Software Update

Here's how to check for or to install software updates on your Apple Watch.

Apple Watch® - View Software Version

Here's how to view the software version your Apple Watch is currently running.

Recall and Exchange

Video: Apple Watch Replacement Exchange Process
(length: 1:31)

See what comes in the replacement Apple Watch box, and how everything gets packaged back up for the old device return.
Length: 1:31

Video: Apple Watch Upgrade and Exchange Experience
(length: 1:31)

Watch for a walk-though of how to replace an Apple Watch on an account, including watch replacements and upgrades.
Length: 1:31

SIM Card

Apple Watch® - Dual SIM with an eSIM - Add Multiple Cellular Plans

Here's info on how to join Verizon with your eSIM on your dual SIM capable iPhone.

Apple Watch® - Dual SIM with an eSIM - Switch Between Plans

Here's info on how to switch between the cellular plans used on your dual SIM capable iPhone from your Apple Watch.

Apple Watch® - View SIM Card Number

Here's how to view the SIM card number on your Apple Watch if needed during activation or troubleshooting.

Software Issues

Apple Watch® - Factory Data Reset (Powered On)

Here's how to reset your Apple Watch if it has a blank or frozen screen or calling, app or audio issues.

Apple Watch® - Install Device Software Update

Here's how to check for or to install software updates on your Apple Watch.

Apple Watch® - View Software Version

Here's how to view the software version your Apple Watch is currently running.

Sounds, Volume & Audio

Apple Watch® - Adjust Volume

Here's how to change the volume levels for calls, alerts, and notifications on your Apple Watch.

Status Indicators/Lights

Apple Watch® - View Signal Strength

Here's how to view the cellular signal strength on your Apple Watch.

Text & Multimedia Messaging

Apple Watch® - Create and Send a Text Message

Here's how to create and send a text message from your Apple Watch.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Visual & Hearing Accessibility

Zoom & Magnifier - Apple® iOS

Here's how to turn Zoom and Magnifier on or off for your iPhone or iPad.

Wi-Fi & Network

Apple Watch® - Wireless Connection Status

Here's how to view the method (Wi-Fi, cellular, etc.) your Apple Watch Series is using to connect to other devices.

Apple Watch® - Turn Wi-Fi On / Off

Here's how to disconnect from your Apple Watch from connected Wi-Fi networks.

Apple Watch® - Verify Wi-Fi Connection

Here's how to verify that you're connected to Wi-Fi on for your Apple Watch.