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Apple Watch Series 3
Troubleshooting
Apple Watch® Series 3 - Support Overview
Find device-specific support and online tools for your Apple Watch Series 3.
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Activate and setup
Learn how to activate and set up your Apple Watch Series 3.
Interactive simulator
The interactive simulator provides step-by-step instructions for how to use your Apple Watch Series 3.
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Apple Watch support
Visit Apple's support website
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Troubleshoot Apple Watch Series 3
This online tool will help you identify and resolve problems with your device.
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A Troubleshooting Assistant
App Issues
Battery & Power Issues
Calling & Messaging Issues
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Lost, Stolen or Damaged
Software Issues
All Topics
A Troubleshooting Assistant
App Issues
Battery & Power Issues
Calling & Messaging Issues
General
Internet & Web Browser Issues
Lost, Stolen or Damaged
Software Issues
A Troubleshooting Assistant
Troubleshooting Assistant for Apple Watch Series 3
This online tool will help you identify and resolve problems with your Apple Watch Series 3 Aluminum 38mm Case with Sport Band
App Issues
Apple Watch® - Force-Quit Apps
Here's how to force quit apps that freeze, hang or cause other problems on your Apple Watch.
Apple Watch® - Stop Running Apps
Here's how to stop apps that are running on your Apple Watch.
Battery & Power Issues
Apple Watch® - Power & Charging Issues
If you're having issues with your Apple Watch battery charging or not holding a charge, view this info.
Calling & Messaging Issues
Apple Watch® - Determine Cellular Capabilities
Here's how to tell what your Apple Watch Series 3 / Series 4 can do when your iPhone is turned on or off.
General
Video:
Apple Watch Replacement Exchange Process
(length: 1:31)
See what comes in the replacement Apple Watch box, and how everything gets packaged back up for the old device return.
Length: 1:31
Apple Watch® - Reset Sync Settings
Here's how to reset the syncing of the calendar and the contacts on your Apple Watch.
Video:
Apple Watch Upgrade and Exchange Experience
(length: 1:31)
Watch for a walk-though of how to replace an Apple Watch on an account, including watch replacements and upgrades.
Length: 1:31
Video:
How to Activate and Pair the Apple Watch Series 3
(length: 1:31)
Watch this video for setup and on-device activation and pairing of the Apple Watch Series 3 with your iPhone with LTE on the Verizon network.
Length: 1:31
Internet & Web Browser Issues
Apple Watch® - Airplane Mode
Here's how to control wireless connections by turning airplane mode on/off on your Apple Watch.
Apple Watch® - View Signal Strength
Here's how to view the cellular signal strength on your Apple Watch Series 3.
Lost, Stolen or Damaged
Check for Water Damage - Apple
Here's how to remove the SIM and view an indicator to help determine if your phone has liquid damage.
Apple Watch® Series 3 - Check for Physical Damage
Here's some info on how to determine if your Apple Watch has sustained physical damage.
Apple Watch® - View Device ID (ESN / IMEI / MEID)
Here's how to view the number that identifies your device on the Verizon network.
Apple Watch® - View SIM Card Number
Here's how to view the SIM card number on your Apple Watch if needed during activation or troubleshooting.
Apple Watch® - Water Resistance
Here's info regarding water resistance on your Apple Watch and what to do if it gets wet.
Find My iPhone® - iCloud®
Here's how to use Find My iPhone from the iCloud website.
Software Issues
Apple Watch® - Restart / Soft Reset
Here's how to reset / restart the Apple Watch.
Apple Watch® - Factory Data Reset (Powered On)
Here's how to reset your Apple Watch if it has a blank or frozen screen or calling, app or audio issues.
Apple Watch® - Install Device Software Update
Here's how to check for or to install software updates on your Apple Watch.
Apple Watch® - View Software Version
Here's how to view the software version your Apple Watch is currently running.
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