Home
Support
Apple
Apple Watch Series 3
Troubleshooting
Apple Watch® Series 3 - Support Overview
Find device-specific support and online tools for your Apple Watch Series 3.
Select another brand
Activate and setup
Learn how to activate and set up your Apple Watch Series 3.
Interactive simulator
The interactive simulator provides step-by-step instructions for how to use your Apple Watch Series 3.
Apple info
Apple Watch support
Visit Apple's support website
Get Apple Watch Series 4
Troubleshoot Apple Watch Series 3
This online tool will help you identify and resolve problems with your device.
Filter all topics below.
Select a Category
How to Use
Simulator
Features
Apps & Widgets
Troubleshooting
Select a topic or type to search
▾
All topics
A Troubleshooting Assistant
App Issues
Battery & Power Issues
Calling & Messaging Issues
General
Internet & Web Browser Issues
Lost, Stolen or Damaged
Software Issues
All Topics
A Troubleshooting Assistant
App Issues
Battery & Power Issues
Calling & Messaging Issues
General
Internet & Web Browser Issues
Lost, Stolen or Damaged
Software Issues
A Troubleshooting Assistant
Troubleshooting Assistant for Apple Watch Series 3
This online tool will help you identify and resolve problems with your Apple Watch Series 3 Aluminum 38mm Case with Sport Band
App Issues
Apple Watch® - Force-Quit Apps
Here's how to force quit apps that freeze, hang or cause other problems on your Apple Watch.
Apple Watch® - Stop Running Apps
Here's how to stop apps that are running on your Apple Watch.
Battery & Power Issues
Apple Watch® - Power & Charging Issues
If you're having issues with your Apple Watch battery charging or not holding a charge, view this info.
Calling & Messaging Issues
Apple Watch® - Determine Cellular Capabilities
Here's how to tell what your Apple Watch Series 3 / Series 4 can do when your iPhone is turned on or off.
General
Video:
Apple Watch Replacement Exchange Process
(length: 1:31)
See what comes in the replacement Apple Watch box, and how everything gets packaged back up for the old device return.
Length: 1:31
Apple Watch® - Reset Sync Settings
Here's how to reset the syncing of the calendar and the contacts on your Apple Watch.
Video:
Apple Watch Upgrade and Exchange Experience
(length: 1:31)
Watch for a walk-though of how to replace an Apple Watch on an account, including watch replacements and upgrades.
Length: 1:31
Video:
How to Activate and Pair the Apple Watch Series 3
(length: 1:31)
Watch this video for setup and on-device activation and pairing of the Apple Watch Series 3 with your iPhone with LTE on the Verizon network.
Length: 1:31
Internet & Web Browser Issues
Apple Watch® - Airplane Mode
Here's how to control wireless connections by turning airplane mode on/off on your Apple Watch.
Apple Watch® - View Signal Strength
Here's how to view the cellular signal strength on your Apple Watch Series 3.
Lost, Stolen or Damaged
Check for Water Damage - Apple
Here's how to remove the SIM and view an indicator to help determine if your phone has liquid damage.
Apple Watch® Series 3 - Check for Physical Damage
Here's some info on how to determine if your Apple Watch has sustained physical damage.
Apple Watch® - View Device ID (ESN / IMEI / MEID)
Here's how to view the number that identifies your device on the Verizon network.
Apple Watch® - View SIM Card Number
Here's how to view the SIM card number on your Apple Watch if needed during activation or troubleshooting.
Apple Watch® - Water Resistance
Here's info regarding water resistance on your Apple Watch and what to do if it gets wet.
Find My iPhone® - iCloud®
Here's how to use Find My iPhone from the iCloud website.
Software Issues
Apple Watch® - Restart / Soft Reset
Here's how to reset / restart the Apple Watch.
Apple Watch® - Factory Data Reset (Powered On)
Here's how to reset your Apple Watch if it has a blank or frozen screen or calling, app or audio issues.
Apple Watch® - Install Device Software Update
Here's how to check for or to install software updates on your Apple Watch.
Apple Watch® - View Software Version
Here's how to view the software version your Apple Watch is currently running.
Chat with us on Messenger
Tweet @VZWSupport
isTealiumFlag=true
