Home Support Apple Apple Watch Series 3 Troubleshooting

Apple Watch® Series 3 - Support Overview

Find device-specific support and online tools for your Apple Watch Series 3.

Activate and setup

Learn how to activate and set up your Apple Watch Series 3.

Interactive simulator

The interactive simulator provides step-by-step instructions for how to use your Apple Watch Series 3.

Apple info

Apple Watch support

Visit Apple's support website

Troubleshoot Apple Watch Series 3

This online tool will help you identify and resolve problems with your device.

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A Troubleshooting Assistant

App Issues

Battery & Power Issues

Calling & Messaging Issues

General

Internet & Web Browser Issues

Lost, Stolen or Damaged

Software Issues

A Troubleshooting Assistant

Apple Watch Series 3 - Troubleshooting Assistant

This online tool will help you identify and resolve problems with your Apple Watch Series 3.

App Issues

Apple Watch® - Force-Quit Apps

Here's how to force quit apps that freeze, hang or cause other problems on your Apple Watch.

Apple Watch® - Stop Running Apps

Here's how to stop apps that are running on your Apple Watch.

Battery & Power Issues

Apple Watch® - Power & Charging Issues

If you're having issues with your Apple Watch battery charging or not holding a charge, view this info.

Calling & Messaging Issues

Apple Watch® - Determine Cellular Capabilities

Here's how to tell what your Apple Watch can do when your iPhone is turned on or off.

General

Apple Watch® - Restart Device

Here's how to soft reset / restart your Apple Watch.

Video:
Apple Watch Replacement Exchange Process
(length: 1:31)

See what comes in the replacement Apple Watch box, and how everything gets packaged back up for the old device return.

Length: 1:31

Video:
Apple Watch Upgrade and Exchange Experience
(length: 1:31)

Watch for a walk-though of how to replace an Apple Watch on an account, including watch replacements and upgrades.

Length: 1:31

Video:
How to Activate and Pair the Apple Watch Series 3
(length: 1:31)

Watch this video for setup and on-device activation and pairing of the Apple Watch Series 3 with your iPhone with LTE on the Verizon network.

Length: 1:31

Internet & Web Browser Issues

Apple Watch® - View Signal Strength

Here's how to view the cellular signal strength on your Apple Watch.

Apple Watch® - Turn Airplane Mode On / Off

Here's how to control wireless connections by turning airplane mode on / off on your Apple Watch.

Lost, Stolen or Damaged

Check for Water Damage - Apple®

Here's how to remove the SIM and view an indicator to help determine if your device has liquid damage.

Apple Watch® Series 3 - Check for Physical Damage

Here's some info on how to determine if your Apple Watch Series 3 has sustained physical damage.

Apple Watch® - View Device ID (ESN / IMEI / MEID)

Here's how to view the number that identifies your Apple Watch on the Verizon network.

Apple Watch® - Water Resistance

Here's info regarding water resistance on your Apple Watch and what to do if it gets wet.

Apple Watch® - View Device Info

Here's how to view device info for your Apple Watch.

Apple Watch® - View SIM Card Number

Here's how to view the SIM card number on your Apple Watch if needed during activation or troubleshooting.

Find My iPhone® - iCloud®

Here's how to use Find My iPhone from the iCloud website.

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Apple Watch® Series 3 - Support Overview