Apple Watch® Series 4 - Support Overview

Find device-specific support and online tools for your Apple Watch Series 4.

Filter all topics below.


Accessories

Apple Watch® - Delete Messages

Here's how to delete messages from your Apple Watch.

Activation, Setup & User Guides

Apple Watch® - Activate / Set Up Device

Here's how to pair and sync your Apple Watch with your iPhone.

Apple Watch® - Manually Pair

Here's how to manually pair your Apple Watch to your iPhone if the automated process doesn't work.

Apple Watch® - Replace Existing Device

If you've recently received an upgrade or replacement Apple Watch, here's how to activate it.

Apple Watch® - Set Up Cellular Service

Here's how to activate your Apple Watch to share the mobile number used by your iPhone.

Apple Watch® - Switch Paired iPhone®

Here's how to unpair your Apple Watch from your current iPhone and then pair with a new one.

Apple Watch® - Turn Cellular On / Off

Here's how to turn cellular on or off on your Apple Watch.

Basics

Apple Watch® - Attach / Change Wristband

Here's how to attach or remove the wristband for your Apple Watch.

My Verizon Website - Update Connected Device Emergency Address (E911)

Here's how to update the E911 address on your device, used by emergency personnel, via the My Verizon website.

Battery & Power

Apple Watch® - Charge the Device

Here's how to charge your Apple Watch.

Apple Watch® - Power & Charging Issues

If you're having issues with your Apple Watch battery charging or not holding a charge, view this info.

Battery & Power Issues

Apple Watch® - Power & Charging Issues

If you're having issues with your Apple Watch battery charging or not holding a charge, view this info.

Bluetooth

Apple Watch - Turn Bluetooth On / Off

Here are links on how to disable wireless connections (including Bluetooth) on your Apple Watch.

Apple Watch® - Delete Paired Bluetooth® Connection

Here's how to unpair a Bluetooth accessory paired to your Apple Watch.

Calling & Dialing

Apple Watch® - Call a Number

Here's how to call a number from your Apple Watch.

Apple Watch® - Emergency SOS

Here is a link to info on the Emergency SOS feature of your Apple Watch,

Apple Watch® - Use Walkie-Talkie

Here's info on how to use Walkie-Talkie on your Apple Watch.

Apple® iPad® - Turn Continuity Cellular Calling On / Off

Here's how to turn Continuity Cellular Calling on or off for your iPad.

Contacts

Apple Watch® - View Contacts

Here's how to view contacts on your Apple Watch.

Device ID & Info

Apple Watch® - View Device ID (ESN / IMEI / MEID)

Here's how to view the number that identifies your Apple Watch on the Verizon network.

Apple Watch® - View Device Info

Here's how to view device info for your Apple Watch.

Device Settings

Apple Watch® - Turn Do Not Disturb On / Off

If you're not receiving calls or alerts for texts and email on your Apple Watch, view this info.

Apple Watch® - Display Settings

Here's how to change the brightness and text size on your Apple Watch.

Apple Watch® - Reset Sync Settings

Here's how to reset the syncing of the calendar and the contacts on your Apple Watch.

Apple Watch® - Turn Airplane Mode On / Off

Here's how to control wireless connections by turning airplane mode on / off on your Apple Watch.

General

Video: Apple Watch Replacement Exchange Process
(length: 1:31)

See what comes in the replacement Apple Watch box, and how everything gets packaged back up for the old device return.
Length: 1:31

Video: Apple Watch Upgrade and Exchange Experience
(length: 1:31)

Watch for a walk-though of how to replace an Apple Watch on an account, including watch replacements and upgrades.
Length: 1:31

Internet & Web Browser Issues

Apple Watch® - View Signal Strength

Here's how to view the cellular signal strength on your Apple Watch.

Apple Watch® - Turn Airplane Mode On / Off

Here's how to control wireless connections by turning airplane mode on / off on your Apple Watch.

Lock, Unlock, Password & Security

Apple Watch® - Change Device Password

Here's how to change the password used to securely access your Apple Watch.

Apple Watch® - Remove Device Password

Here's how to reset your Apple Watch if you're unable to unlock it.

Apple Watch® - Turn Off Screen Lock

Here's how to disable the screen lock setting on your Apple Watch.

Apple Watch® - Set Up Screen Lock

Here's how to set up a screen lock to protect the info on your Apple Watch.

Apple Watch® - Unlock Screen

Here's how to unlock the screen on your Apple Watch.

Lost, Stolen or Damaged

Apple Watch® - View Device ID (ESN / IMEI / MEID)

Here's how to view the number that identifies your Apple Watch on the Verizon network.

Apple Watch® - View Device Info

Here's how to view device info for your Apple Watch.

Apple Watch® - View SIM Card Number

Here's how to view the SIM card number on your Apple Watch if needed during activation or troubleshooting.

Operating System & Software

Apple Watch Series 4 - Software Update

Get instructions on how to download the latest software update for improvements and fixes to your Apple Watch.

Apple Watch® - Factory Data Reset (Powered On)

Here's how to reset your Apple Watch if it has a blank or frozen screen or calling, app or audio issues.

Apple Watch® - Install Device Software Update

Here's how to check for or to install software updates on your Apple Watch.

Apple Watch® - View Software Version

Here's how to view the software version your Apple Watch is currently running.

Recall and Exchange

Video: Apple Watch Replacement Exchange Process
(length: 1:31)

See what comes in the replacement Apple Watch box, and how everything gets packaged back up for the old device return.
Length: 1:31

Video: Apple Watch Upgrade and Exchange Experience
(length: 1:31)

Watch for a walk-though of how to replace an Apple Watch on an account, including watch replacements and upgrades.
Length: 1:31

SIM Card

Apple Watch® - Dual SIM with an eSIM - Add Multiple Cellular Plans

Here's info on how to join Verizon with your eSIM on your dual SIM capable iPhone.

Apple Watch® - Dual SIM with an eSIM - Switch Between Plans

Here's info on how to switch between the cellular plans used on your dual SIM capable iPhone from your Apple Watch.

Apple Watch® - View SIM Card Number

Here's how to view the SIM card number on your Apple Watch if needed during activation or troubleshooting.

Software Issues

Apple Watch® - Factory Data Reset (Powered On)

Here's how to reset your Apple Watch if it has a blank or frozen screen or calling, app or audio issues.

Apple Watch® - Install Device Software Update

Here's how to check for or to install software updates on your Apple Watch.

Apple Watch® - View Software Version

Here's how to view the software version your Apple Watch is currently running.

Sounds, Volume & Audio

Apple Watch® - Adjust Volume

Here's how to change the volume levels for calls, alerts, and notifications on your Apple Watch.

Status Indicators/Lights

Apple Watch® - View Signal Strength

Here's how to view the cellular signal strength on your Apple Watch.

Text & Multimedia Messaging

Apple Watch® - Create and Send a Text Message

Here's how to create and send a text message from your Apple Watch.

Visual & Hearing Accessibility

Zoom & Magnifier - Apple® iOS

Here's how to turn Zoom and Magnifier on or off for your iPhone or iPad.

Wi-Fi & Network

Apple Watch® - Wireless Connection Status

Here's how to view the method (Wi-Fi, cellular, etc.) your Apple Watch Series is using to connect to other devices.

Apple Watch® - Turn Wi-Fi On / Off

Here's how to disconnect from your Apple Watch from connected Wi-Fi networks.

Apple Watch® - Verify Wi-Fi Connection

Here's how to verify that you're connected to Wi-Fi on for your Apple Watch.