The AAA will assign someone to manage your case after you file the proper forms. You will be contacted with instructions for continuing the arbitration process. Be sure to keep a copy of everything you send to the administrator of your arbitration and to us.
Arbitrators can often make a decision based solely on documents (which could be as simple as letters) provided by both sides. Arbitrating this way can avoid an in-person hearing that could be time-consuming and inconvenient. However, if either of us decides an in-person hearing is necessary, one can be scheduled. If everyone agrees, the hearing may even take place by telephone. If you are an individual (not a company), it is up to you whether to have a lawyer represent you in the arbitration.
Our Customer Agreement states that the AAA's Consumer Arbitration Rules will apply. You should read the relevant rules if you want more information about them. You can obtain rules, procedures and fee information from the AAA or from us.
