Auto Pay FAQs

This page explains our Auto Pay option, how to set it up, about your first Auto Pay payment and how to manage Auto Pay on your account.

Prepaid accounts: Learn about Auto Pay for prepaid in our My Verizon for Prepaid FAQs.

General Information

  1. What is Auto Pay?

    Auto Pay is a feature in My Verizon and the My Verizon app that lets the Account Owner set up a recurring monthly payment for your wireless bill. We automatically withdraw your payment every month, using your checking account, credit card or debit card.

    If you're on an eligible plan, you can get a $5/month per line discount when you sign up for Auto Pay and paper-free billing. Learn more about the Auto Pay discount.

  2. How do I set up Auto Pay?

    You can set up and manage Auto Pay in My Verizon online and the My Verizon app:

    Online in My Verizon: Sign in and go to the Set Up Auto Pay page. Or choose Bill from the top menu, then Auto Pay from the dropdown. Click Set Up Auto Pay. Follow the prompts to enter your credit card, debit card or checking account information and choose a monthly payment date.

    In the My Verizon app:* Open the app on your smartphone, tap the menu in the top-left of your screen, choose Bill and follow the prompts.

    Important:

    • If you select a payment date that's the 29th, 30th or 31st, your payment will be made the following day for months that don't include that date.
    • If you're eligible for and want to get the $5/month per line Auto Pay and paper-free billing discount, the payment method can't be a credit card.

    If you have a Prepaid account, visit our My Verizon for Prepaid page to learn how to set up Auto Pay in the My Verizon app.

    *You can download the My Verizon app from Google Play™ on Android™ devices (4.0 or newer) or the App Store on Apple® devices (8.0 or newer).

  3. I just enrolled in Auto Pay. When will my first automatic payment take effect?

    During the Auto Pay enrollment process we'll let you know the date your first automatic payment will post.

    Typically, you need to pay your upcoming bill yourself and Auto Pay starts the month after that payment.

  4. Can I make a one-time payment, even if I’m set up for Auto Pay?

    Yes, you can make a one-time payment virtually anytime, even if you're set up for Auto Pay.

    If you make a one-time payment your next Auto Pay will be skipped.

    Keep in mind:

    • If you make a one-time payment near your Auto Pay date and your automatic payment is already in process, you'll see a message letting you know that making the payment may result in a duplicate payment.
    • If you're getting the $5/month Auto Pay discount and you use a credit card to make a one-time payment online or through the My Verizon app, the $5/discount will be removed for the current month. The removed discount will appear as a $5 charge on your next bill.
  5. If I'm set up for Auto Pay, how do I use a Verizon Wireless Gift Card to make a payment?

    You can make a one-time payment with your Gift Card anytime. The amount will be applied to your account, and the next payment made through Auto Pay will be reduced to reflect the Gift Card amount.

    To make a one-time payment with a Gift Card while set up for Auto Pay:

    1. Go to the Pay Bill page.
    2. Tap or click More Payment Options.
    3. Select Verizon Wireless Gift Card as the payment method, and follow the prompts to complete your payment.
  6. How do I add or change my Auto Pay payment method?

    You can change your Auto Pay payment method any time in My Verizon and the My Verizon app:

    To add or change a payment method:

    • Add another checking account - Tap or click Add account under "Checking accounts." Enter your check Routing number and Account number and tap or click Save account.
    • Add a credit or debit card - Tap or click Add account under "Credit / Debit cards", enter your account information and tap or click Save account.
    • Update or remove your current payment method - Tap Edit or Delete on your current payment method.
    • Use your new payment method for Auto Pay - Check Use this account for autopay.
  7. How can I change my Auto Pay payment date?

    You can change your Auto Pay payment date anytime, either online in My Verizon or on your smartphone with the My Verizon app:

    • Online in My Verizon: Go to the Manage Auto Pay page. Choose to edit your payment options and follow the prompts. When finished, you'll see a confirmation page with your new date.
    • My Verizon app: Tap the menu icon in the upper left corner, tap Bill, then Set up Auto Pay to change your payment date.

    Important: If your next payment is due before your new withdrawal date, be sure to make your next payment manually.

  8. Can I pause an Auto Pay payment before my checking account or credit card is charged?

    You can pause an automatic payment in My Verizon up to the day before it's set to post. You can't cancel a payment on the day it's set to post.

    To stop an automatic payment:

    • My Verizon online - Go to the Manage Auto Pay.
    • My Verizon app - Choose Bill from the top menu, then click the Manage Auto Pay button.
      • In the Auto Pay Settings section, tap or click Pause.

      Auto Pay won't make a payment until your payment date for the next month.

    Note: Only your upcoming payment is paused, and Auto Pay resumes as usual on your payment date the following month.

  9. How do I disable Auto Pay?

    To stop Auto Pay:

    • My Verizon online: Go to the Manage Auto Pay page and choose Turn off.
    • My Verizon app: Change Turn on Auto Pay to the Off position.
    • Your computer or mobile browser.
      1. Tap or click Disable.
      2. Choose whether or not you want to save the payment method you used for Auto Pay.
      3. Tap or click Confirm.

    You've successfully disabled Auto Pay.

  10. How do I get a monthly discount for using Auto Pay?

    If you're on a plan that's eligible for an Auto Pay and paper-free billing discount, you can get a $5/month, per line discount:

    • To get the discount, you must use a debit card or a bank account as your automatic payment method (credit cards can't be used).
    • If you get the discount for Auto Pay and paper-free-billing and make a 1-time bill payment with a credit card, you may lose your $5 discount for that month. The removed discount will appear as a $5 charge on your bill.
    • When you sign up for Auto Pay you're automatically enrolled in paper-free billing too. (However, signing up for paper-free billing doesn't automatically enroll you in Auto Pay.) Learn more about paper-free billing.
  11. Which plans are eligible to receive the $5 discount for Auto Pay and Paper-free billing?

    Auto Pay can be added to any Verizon plan. But you must be on 1 of these plans to be eligible for the $5/month per line Auto Pay and paper-free billing* discount:

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