Auto Pay FAQs

This page explains the ins and outs of our Auto Pay option, how to set it up, what you need to know about your first Auto Pay payment and how to cancel Auto Pay on your account.

Prepaid accounts: Learn about Auto Pay for prepaid in our My Verizon for Prepaid FAQs. Or get steps for managing Auto Pay in the My Verizon app or online.

General Information

  1. What is Auto Pay?

    Auto Pay is a feature in My Verizon and the My Verizon app that allows you to set up a recurring monthly payment for your wireless bill. We'll automatically withdraw your payment every month, using your preferred payment method.

  2. What are the benefits of using Auto Pay?

    Setting up Auto Pay saves you time and helps free you from worry about late payments. Auto Pay automatically charges the total for all lines on the account to the Account Owner's credit card, debit card or bank account each month.

    If you're on an eligible plan, you can also get a $5 discount every month when you sign up for Auto Pay and Paper-free Billing. Learn more about the $5 discount.

  3. How do I set up Auto Pay?

    To set up Auto Pay:

    Online in My Verizon: Sign in and go to the Set Up Auto Pay page or choose Bill from the top menu, then Auto Pay from the dropdown.

    Follow the prompts to enter your credit card, debit card or checking account information and choose a monthly payment date. (Keep in mind credit cards can't be used for the Auto Pay discount.)

    In the My Verizon app:* Open the app on your smartphone, tap the menu in the top-left of your screen, choose Bill and follow the Auto Pay prompts.

    Important: If you select a payment date that's the 29th, 30th or 31st, your payment will be made the following day for months that don't include that date.

    If you have a Prepaid account, visit our My Verizon for Prepaid page to learn how to set up Auto Pay in the My Verizon app.

    *You can download the My Verizon app from Google Play™ on Android devices (4.0 or newer) or the App Store on Apple® devices (8.0 or newer).

  4. I've just enrolled in Auto Pay. When will my first automatic payment take effect?

    You'll be told during the Auto Pay enrollment process the date your first automatic payment will post.

    Typically, you need to pay your upcoming bill yourself and Auto Pay starts the month after that payment.

  5. Can I make a one-time payment, even if I’m set up for Auto Pay?

    Yes, you can make a one-time payment virtually anytime, even if you're set up for Auto Pay.

    Note: If you make a one-time payment near your Auto Pay date, your automatic payment may have already begun processing. This can result in a duplicate payment. You'll see a message on the page notifying you if your automatic payment is already processing. Otherwise, if you make a one-time payment your next Auto Pay will be skipped.

  6. If I'm set up for Auto Pay, how do I use a Verizon Wireless Gift Card to make a payment?

    You can make a one-time payment with your Gift Card at anytime. The amount will be applied to your account, and the next payment made through Auto Pay will be reduced to reflect the Gift Card amount.

    To make a one-time payment while set up for Auto Pay:

    1. Go to the Pay Bill page.
    2. Tap or click More Payment Options.
    3. Select Verizon Wireless Gift Card as the payment method, and fill in the required information.
    4. Tap or click Continue.
    5. Follow the onscreen prompts to complete your payment.

    You've successfully made a one-time payment.

     

  7. How do I add or change my Auto Pay payment method?

    You can add or update your Auto Pay payment method in My Verizon.

    Go to Manage payment accounts in My Verizon.

    • If you want to add another checking account, tap or click Add account under “Checking accounts.”
      • Enter your check Routing number and Account number, and tap or click Save account.
    • If you want add a credit or debit card, tap or click Add account under “Credit / Debit cards”, enter your account information and tap or click Save account.
    • Tap Edit or Delete on your current payment method if you want to update or remove your current payment method.
    • Check “Use this account for autopay” if you want one of your new payment methods for Auto Pay.

    You can also view your previous bill, view your payment history and manage paper-free billing on this page.

  8. How can I change my Auto Pay payment date?

    You can change your Auto Pay payment date anytime, either online in My Verizon or on your smartphone with the My Verizon app:

    • Online in My Verizon: Go to the Manage Auto Pay page. Choose to edit your payment options and follow the prompts. When finished, you'll see a confirmation page with your new date.
      • If your next payment is due before the new withdrawal date, be sure to make your next payment manually.
    • My Verizon app: Tap the menu icon in the upper left corner, tap Bill, then Set up Auto Pay to change your payment date.
      • If your next payment is due before your new withdrawal date, be sure to make your next payment manually.
  9. Can I pause an Auto Pay payment before my checking account or credit card is charged?

    You can pause an automatic payment in My Verizon up to the day before it's set to post. However, you won't be able to cancel a payment on the day it's set to post.

    To stop an automatic payment:

    1. Go to the Manage Auto Pay page in My Verizon.
    2. In the Auto Pay Settings section, tap or click Pause.

      Note: Only your upcoming payment will be paused, and Auto Pay will resume as usual on your payment date the following month.

    3. Tap or click Confirm.

    You've successfully paused your upcoming automatic payment. Auto Pay won't make a payment until your payment date for the next month.

     

  10. How do I disable Auto Pay?

    To disable Auto Pay:

    1. Go to the Manage Auto Pay page in My Verizon on your computer or mobile browser.
    2. Tap or click Disable.
    3. Choose whether or not you want to save the payment method you used for Auto Pay.
    4. Tap or click Confirm.

    You've successfully disabled Auto Pay.

  11. How do I get a monthly discount for using Auto Pay?

    If you're on a plan that's eligible for an Auto Pay and paper-free billing discount, you can get a $5 discount every month:

    • To get the discount, you must use a debit card or a bank account as your automatic payment method (credit cards can't be used).
    • If you get the discount for Auto Pay and make a 1-time bill payment with a credit card, you may lose your $5 discount for that month.
    • When you sign up for Auto Pay you're automatically enrolled in paper-free billing too. (However, signing up for paper-free billing doesn't automatically enroll you in Auto Pay.) Learn more about paper-free billing.
  12. Which plans are eligible to receive the $5 discount for Auto Pay and Paper-free billing?

    Auto Pay can be added to any Verizon plan. But you must be on 1 of these plans to be eligible for the $5 monthly Auto Pay and paper-free billing* discount:

    • Above Unlimited
    • Beyond Unlimited
    • Go Unlimited
    • Just Kids
    • 5 GB Single Phone Plan
    • The new Verizon Plan Unlimited (no longer available to be added to accounts)
    • Prepaid $40 and higher monthly plans.

    Compare Unlimited plans

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