Auto Pay FAQs

This page explains the ins and outs of our Auto Pay option, how to set it up, what you need to know about your first Auto Pay payment and how to cancel Auto Pay on your account.

Prepaid accounts: Learn about Auto Pay for prepaid in our My Verizon for Prepaid FAQs. Or get steps for managing Auto Pay in the My Verizon app or online.

General Information

  1. What is Auto Pay?

    Auto Pay is a feature in My Verizon and the My Verizon app that allows you to set up a recurring monthly payment for your wireless bill. We'll automatically withdraw your payment every month, using your preferred payment method.

  2. What are the benefits of using Auto Pay?

    Because Auto Pay is set to make a payment each month, you won't have to worry about making a late payment. It also saves time because you don't have to manually make a payment online or by mail each month.

    On eligible plans you can receive a $5 discount each month when you’re signed up for both Auto Pay (with a debit card or bank account) and Paperless Billing. Learn more about the $5 discount.

  3. How do I set up Auto Pay?

    You can set up Auto Pay online in My Verizon or with the My Verizon app. Note: When you sign up for Auto Pay you will be automatically enrolled in Paperless Billing. Learn more about Paperless Billing.

    Prepaid accounts: Learn how to set up Auto Pay in the My Verizon app.

    Online in My Verizon

    1. Go to the Set up Auto Pay page.
    2. Select the payment method you wish to use for Auto Pay and enter your payment method information.
    3. Select the day of the month for your auto payment.
    4. Tap or click Continue.
    5. Tap or click Confirm auto pay to accept the terms and conditions and complete setup.
    6. You've successfully set up Auto Pay.


    Using the My Verizon app

    1. Open the My Verizon app and tap the 3-line navigation menu in the top-left of your screen.
    2. Tap Bill.
    3. Enter your password, then follow the on-screen instructions for setting up Auto Pay.
    4. Once you click the button to Save, you've successfully set up Auto Pay.


    Note: If you've selected the 29th, 30th or 31st of the month, and the month doesn't include that date, the payment will be charged the following day.

  4. I've just enrolled in Auto Pay. When will my first automatic payment take effect?

    When you enroll in Auto Pay, you'll be told when the first automatic payment will post as part of the enrollment process.

    Typically, you'll need to manually pay your upcoming bill, and Auto Pay will start the following month.

  5. Can I make a one-time payment, even if I’m set up for Auto Pay?

    Yes, you can make a one-time payment virtually anytime, even if you're set up for Auto Pay.

    Note: If you make a one-time payment near your Auto Pay date, your automatic payment may have already begun processing. This can result in a duplicate payment. You'll see a message on the page notifying you if your automatic payment is already processing. Otherwise, if you make a one-time payment your next Auto Pay will be skipped.

  6. If I'm set up for Auto Pay, how do I use a Verizon Wireless Gift Card to make a payment?

    You can make a one-time payment with your Gift Card at anytime. The amount will be applied to your account, and the next payment made through Auto Pay will be reduced to reflect the Gift Card amount.

    To make a one-time payment while set up for Auto Pay:

    1. Go to the Pay Bill page.
    2. Tap or click More Payment Options.
    3. Select Verizon Wireless Gift Card as the payment method, and fill in the required information.
    4. Tap or click Continue.
    5. Follow the onscreen prompts to complete your payment.

    You've successfully made a one-time payment.

     

  7. How do I add or change my Auto Pay payment method?

    You can add or update your Auto Pay payment method in My Verizon.

    Go to Manage payment accounts in My Verizon.

    • If you want to add another checking account, tap or click Add account under “Checking accounts.”
      • Enter your check Routing number and Account number, and tap or click Save account.
    • If you want add a credit or debit card, tap or click Add account under “Credit / Debit cards”, enter your account information and tap or click Save account.
    • Tap Edit or Delete on your current payment method if you want to update or remove your current payment method.
    • Check “Use this account for autopay” if you want one of your new payment methods for Auto Pay.

    You can also view your previous bill, view your payment history and manage paper-free billing on this page.

  8. How do I change my Auto Pay payment date?

    Changing your Auto Pay date online in My Verizon:

    1. Go to the Manage Auto Pay page.
    2. Tap or click Edit payment options.
    3. In the "Set your monthly payment day" section, select the new date you want. The latest date you can select is 3 days before your bill is due.
    4. Tap or click Update Auto Pay.
    5. Review the details and tap or click Confirm Auto Pay.

    You've successfully updated your Auto Pay date. You'll be shown a confirmation page that displays your next Auto Pay date. If your next payment is due before your next Auto Pay date, you should make your next payment manually.

    Changing your Auto Pay payment date in the My Verizon app:

    1. Tap the 3-line navigation menu icon in the upper left corner of your device screen.
    2. Tap Bill.
    3. Tap Set up Auto Pay and sign in.
    4. Tap or slide "Turn on Auto Pay?" on.
    5. Select the day of the month for your payment.
      • Note: the latest day available will be 3 days before your bill is due.
    6. Select a payment method. If you already have a saved payment method, it will already be displayed.
    7. Agree to the Terms and Conditions and tap Save.
    8. Tap Confirm on the pop-up notification.

    You've successfully set up Auto Pay in the My Verizon app.

  9. Can I pause an Auto Pay payment before my checking account or credit card is charged?

    You can pause an automatic payment in My Verizon up to the day before it's set to post. However, you won't be able to cancel a payment on the day it's set to post.

    To stop an automatic payment:

    1. Go to the Manage Auto Pay page in My Verizon.
    2. In the Auto Pay Settings section, tap or click Pause.

      Note: Only your upcoming payment will be paused, and Auto Pay will resume as usual on your payment date the following month.

    3. Tap or click Confirm.

    You've successfully paused your upcoming automatic payment. Auto Pay won't make a payment until your payment date for the next month.

     

  10. How do I disable Auto Pay?

    To disable Auto Pay:

    1. Go to the Manage Auto Pay page in My Verizon on your computer or mobile browser.
    2. Tap or click Disable.
    3. Choose whether or not you want to save the payment method you used for Auto Pay.
    4. Tap or click Confirm.

    You've successfully disabled Auto Pay.

  11. Do I get a discount for using Auto Pay?

    With eligible plans, you can receive a $5 discount each month for being signed up with both Auto Pay and paper-free Billing. To be eligible for the discount you must sign up for Auto Pay using a debit card or a bank account. Credit cards are not eligible for the Auto Pay discount.

    Please note, when you sign up for Auto Pay you will be automatically enrolled in paper-free billing. However signing up for Paperless Billing will not automatically enroll you in Auto Pay.

    If you’re currently receiving the discount for Auto Pay and paper-free billing and you make a one-time bill payment with a credit card, you may lose your discount for the month.

    Learn more about Paper-free billing.

  12. Which plans are eligible to receive the $5 discount for Auto Pay and Paper-free billing?

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