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Auto Pay FAQs

This page explains the ins and outs of our Auto Pay option, how to set it up, what you need to know about your first Auto Pay payment and how to cancel Auto Pay on your account.

General Information
  1. What is Auto Pay?

    Auto Pay is a feature in My Verizon that allows you to set up a recurring monthly payment for your wireless bill. We'll automatically withdraw your payment every month, using your preferred payment method.



  2. What are the benefits of using Auto Pay?

    Because Auto Pay is set to make a payment each month, you won't ever have to worry about making a late payment. It also saves you time because you don't have to manually make a payment online or by mail each month.



  3. How do I set up Auto Pay?

    You can set up Auto Pay online in My Verizon, the My Verizon app or the My Verizon for Prepaid app.

    Online in My Verizon

    1. Go to the Set up Auto Pay page in My Verizon on your computer or mobile browser.
    2. Click Set Up Auto Pay.
    3. Select the payment method you wish to use for Auto Pay and enter your payment method information.
    4. Select the day of the month that you want Auto Pay to occur on from the dropdown.
    5. Click Continue.
    6. Click Confirm auto pay to accept the terms and conditions and complete setup.

    You've successfully set up Auto Pay.

    The My Verizon app

    Open the My Verizon app and tap Set Up & Manage Auto Pay on the Home screen.

    For step-by-step instructions, see the My Verizon app FAQs.

    You can also watch our How to Set Up Auto Pay video for instructions.

    The new My Verizon app

    1. Open the new My Verizon app and tap the Navigation Menu in the top-left of the screen.
    2. Tap Bill.
    3. Tap Setup Autopay and follow the onscreen instructions.

    You've successfully set up Auto Pay.

    The My Verizon for Prepaid app

    1. Tap Set Up Auto Pay from the Home screen.
      • You can set up Auto Pay based on your plan amount.
      • You can select a different amount (the amount must be your price plan amount or higher).
    2. Select the date you want to be charged: either your plan renewal date or another date in the month.
    3. The credit or debit card on your account will be charged the amount entered on the date you selected each month.

    You've successfully set up Auto Pay.

    Notes:

    • If you've selected the 29th, 30th or 31st of the month, and the month doesn't include that date, the payment will be charged the following day.
    • You can also manage your Auto Pay and change the amount and date anytime using the My Verizon app.


  4. I've just enrolled in Auto Pay. When will my first automatic payment take effect?

    When you enroll in Auto Pay, you'll be told when the first automatic payment will post as part of the enrollment process.

    Typically, you'll need to manually pay your upcoming bill, and Auto Pay will start the following month.



  5. Can I make a one-time payment, even if I’m set up for Auto Pay?

    Yes, you can make a one-time payment virtually anytime, even if you're set up for Auto Pay.

    Note: If you make a one-time payment near your Auto Pay date, your automatic payment may have already begun processing. This can result in a duplicate payment. You'll see a message on the page notifying you if your automatic payment is already processing. Otherwise, if you make a one-time payment your next Auto Pay will be skipped.



  6. If I'm set up for Auto Pay, how do I use a Verizon Wireless Gift Card to make a payment?

    You can make a one-time payment with your Gift Card at anytime. The amount will be applied to your account, and the next payment made through Auto Pay will be reduced to reflect the Gift Card amount.

    To make a one-time payment while set up for Auto Pay:

    1. Go to the Pay Bill page.
    2. Click More Payment Options.
    3. Select Verizon Wireless Gift Card as the payment method, and fill in the required information.
    4. Click Continue.
    5. Follow the onscreen prompts to complete your payment.

    You've successfully made a one-time payment.

     



  7. How do I change my Auto Pay payment date?

    To update your Auto Pay date:

    1. Go to the Modify Auto Pay Account page.
    2. Click or tap Edit auto pay.
    3. In the Edit Payment Schedule section, select the new date you want.
    4. Click Update Auto Pay.
    5. Review the details and click or tap Confirm Auto Pay.

    You've successfully updated your Auto Pay date. You'll be shown a confirmation page that displays your next Auto Pay date. If your next payment is due before your next Auto Pay date, you should make your next payment manually.

     



  8. Can I pause an Auto Pay payment before my checking account or credit card is charged?

    You can pause an automatic payment in My Verizon up to the day before it's set to post. However, you won't be able to cancel a payment on the day it's set to post.

    To stop an automatic payment:

    1. Go to the Manage Auto Pay page in My Verizon.
    2. In the Auto Pay Settings section, click Pause.

      Note: Only your upcoming payment will be paused, and Auto Pay will resume as usual on your payment date the following month.

    3. Click Confirm.

    You've successfully paused your upcoming automatic payment. Auto Pay won't make a payment until your payment date for the next month.

     



  9. How do I cancel Auto Pay?

    To cancel Auto Pay:

    1. Go to the Manage Auto Pay page in My Verizon on your computer or mobile browser.
    2. Click Disable.
    3. Choose whether or not you want to save the payment method you used for Auto Pay.
    4. Click Confirm.

    You've successfully canceled Auto Pay.



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